Big O Tires
Reviews and Complaints

This doesn't need resolution. I want to inform Customers. Recently we had trouble with our 2003 S-10 . Our regular mechanic was closed due to road construction. Big O put our truck on the lift and prepared a list of several items requiring repair. The bill would be about $900. We hesitated, the next day, our regular guy was open, we took the truck to our trusted mechanic, Mark's and Sons on N. Broad St. We showed him the list, his mechanic went over the truck and found not one thing wrong with the truck that Big O had listed. Repairs were done at around $500 and not one thing that needed fixing was on Big O's list. When we got home, our spare was missing with the wheel. As in most pick-ups, the wheel is in a carriage underneath the rear end. Only Big O had put the car on the lift, Mark did not. I can only surmise two things Big O is scamming customers on repairs not required and only they could have stolen my spare. I will never go to a Big O again.

If u think u had a bad day yesterday, this will make u feel better ... on the way to Puppy Class, we stopped to get a drink. When we got out of the truck, we heard a loud hissing sound. Turns out, I had a good gash on the side wall of my rear passenger tire. I made it to 1st tire place(Fletchers), but they had just closed and informed me they could not turn on the air hose equipment. They did, however, put a lot of air into my tire (with the airhose that they said couldnt be turned back on, ) so I could make it to Big O Tire. It was 5:58 and Big O closes at 6pm. I called them to explain a gashed sidewall rapidly losing air, and a flat spare. They actually stayed open past closing to replace my tire AND they were happy to do it. We made it to puppy class by 620pm. I have gone to Big O many times, and have ALWAYS been happy with my service. The next time anyone needs any work done, I will personally tell them to go to Big O on Crismon Rd just south of the 60. PLEASE recognize the staff that stayed past closing time to help me. Since my spare was flat, I would have needed a tow and been without my vehicle. This manager was EXCEPTIONAL, as was the technician that stayed to help me.

Well I notice the plastic cover peice was hanging down on my vehicle so I decided I would take it to big o tire to see what they could do. They pulled it into the shop for me and said that they would screw it back up for us which they did. A few days later my air conditioning went out so we took it in to get fixed. Well the company that fixed the air said whoever put the screw in the plastic piece put it right threw the air line. When we took it back to big no tire in Ankeny they said that they would take care of it. After a week or two the owner of big o tire finally called back he was extremely rude calling my wife every name in the book. And to never come back to his store. It was very uncalled for. Especially when there mistake cost us $500.

Just be careful when dealing @ this location. They might appear very helpful, but you'll find out you've been scammed. They will offer you a deal of buy 2 get 2 free tires, but you're really paying for 5 tires on top of a stupid warranty you'll never use. They will leave your lights on, until your battery drains and you will end up buying a new battery. They will guide you backing out of their driveway and hit a sign post.

You're better off getting your tires at Costco.

I almost died last night. I was driving and suddenly heard a pop sound. Fortunately, the police were a few cars behind me. They asked if I had work on the brakes recently. I stated yes about two weeks ago. They stated "the ball joint came off the control arm, they forgot to put on the bolt." they took pictures of where the bolt should have been and suggested I have the car towed where I had the brakes fixed.

I took my new Dodge Journey to Big O Tires on Winchester Avenue in Temecula, CA for its first oil change. Staff looked like ex-cons, dirty uniforms and horrible customer service. Charged $46 for a $19 service after being told previous manager got "Booted" for charging coupon price. Smeared oil on light colored seats, floor and steering wheel. Supervisor said can't help you come back later then had profanity laden rant about, "F'ing Kid" that did service when he saw oily stains. Took car for cleaning on Saturday per their manager, then he refused to authorize cleaning 20 minutes after I confirmed cleaning with him! Told it takes 3 weeks to process a check to clean the oily mess out of my new car. Big O Tires couldn't afford or doesn’t care enough to use a $.25 seat/floor cover. Spend your hard earned money somewhere other than Big O Tires! Not one person from corporate customer service ever called or responded to contact us submission as I requested.

On Tuesday, May 24, I drove into Idaho Falls, Idaho, I am just getting back to work from a total knee replacement. When I parked in the lot a guy came over to my truck and said that the front end was making a loud awful noise. Since I am alone and need my truck, I called the Big O Tires on 3193 E.17th street, Ammon Idaho. They were the only ones that could get me in right away. The mechanic came in and told me that I needed to replace my front drive shafts at $117.00 each. He did this, and then the front desk guy came over and told me that I also needed, $70.00 pitman arm, $103.00 idler arm, $$120.00, inner tie rods, $120.00outter tie rods and $355.00 labor. I was shocked by the estimate and decided to get another opinion. I went to Bybee's Alignment and Brakes on 251 A street, Idaho Falls for a estimate and guess what? All the stuff BIG O said that I needed was not required! They found a little play in the wheels but not much to warrent any work! Boy, I am still fuming over this... Did the sales man think he could just pull one over on me? In these hard times, how could someone do this?

I Bought 2 brand new tires and 2 days later the tire had a bubble on the interside wall and i took it back and they said i was not coverd cause it was drivin on and i called the main office and they said it was my fault and wanted to sell me a new tire i sent 480 dollars and and the want me to spend 120 more for a new tire the workers are drug users and dont know anything about cars thats tires places in st george utah for you

I have been a long time Les Schwab customer and recently decided to give Big O a shot due to the fact that Les Schwab has a very limited choice in the A/T selection. I visited the store located in Issaquah Washington. I found a set of Yokohama Geolanders P265 70 16 that I liked very much, I purchased the set and had them installed yesterday March 10th after I finished work, I work at the local Darigold plant across the street from them. They promptly installed the tires and I paid my 764.00 bill, it was pouring rain, like we always have here in Seattle so I jumped in the truck and left. On my way home I noticed that the truck was pulling to the right very hard, I have a 2005 Nissan Frontier Pick-up with about 59000 miles on it, never had an issue with this, shortly after I left the tire air pressure light came on, when I got home I pulled the truck into the garage and checked the air pressure, the front passenger side tire had 25 psi, while the other 3 had 40 to 42, ( recommended psi is 35 ), adding to my shock while airing up the front tire was seeing that all four aluminum rims had deep scratchs all away around the rims in a perfect circle in the same place around the rim. I went back this morning and spoke to the manager Jamie Ingle, he assured me they would take care of it, it was no big deal and that he had seen worse? ( That sure made me feel better ) I picked the truck up after work today at 3pm, they had buffed the wheels and got rid of 90% of the scratches, but you can still see some of it, some of the coating on the wheels came off. They seemed very pleased with the results when I picked it up and actually showed me the tire machine that had a worn plastic piece that had dug into the wheel. (That also made me feel much better about my trashed wheels) Anyway, moral of my story, I love the way the tires handle and ride, it's like a new truck, too bad the quality of the workmanship that goes into installation doesn't match the quality of your product, I'm highly dissapointed to say the least. I'm wondering if I have to buy the tires and take them to Les Schawb to have them mounted in the future, and even more so, what would have happened had I sent my wife in to have the install, she would have driven for days until the tire failed or caused an accident.

I'm Very, very displeased with the outcome of this but will make due with it. It's too bad in the long run, two of my co-workers really like the tires, Sorry to say I have reservations about recommending this store and I have to look at the damage every time I wash my truck, I thought about having the wheels replaced, I called Nissan today, 300.00 a piece, no thank you.

i have complained and called corporate offices about this problem that i saw but doesnt seem they care since that guy well i didnt know at the time but its the MANAGER well my concern is that i personally saw while i was getting billed out after i got my vehicle serviced at big o tires in kennewick the manager kevin clark drinking on the job well this happened around december i called corporate and they said they will address the issue but i recently went for a rotate and he was there by the way hes a jerk hes a real smart mouth he was pissed of for some reason that day and keep slamming the phone i just fel
t uncomfortable the other employees are great but he is a real ### i dont know how they can keep a jerk like that well to the point i do not feel comfortable having my car there because of the alcohol incident i dont think is right to be drinking on the job i just think it is unprofessional also a safety concern i dont understand why the employees didn't report him maybe they dont want to risk their jobs

Today 2/8/11 I had a an alignment coupon for 49.99 from (1 stop auto shop) But is accross town, conveniently big O tires was right there where I was so I tough I stop by and ask them If they would honor the coupon, so I did I walk in and ask politly: Would you guy by able to honor a coupon for a different auto shop store? they look at it and they start laughing and they said for 49.99 NO way our aligment is 70 something. I said thank you i will just go accross town were I was suppose to go. I really want to understand why they would not honor the coupon they had 1 single car up in the lift. Anyways a block away in my way going across town I saw express tires, and they gladly honor the coupon...BIG O tires you SUCK! in the other hand Express tires Thank you very much!

Went to the big o tires on arapahoe road and quebec in centenial colorado yesterday for my oil change... When they gave me back my car the change oil light was still on. The man said he couldnt figure out how to get it to shut off. Thats funny.. The people at walmart had no problem getting it to turn off. As soon as I started my car and drove down the street the low coolant light came on. I took it back he put coolant in it then told me my intake was leaking.. I just had that fixed a few months ago and it has not leaked since. He said he saw fluid dripping from it and thats why my low coolant light is on. I bit my tongue and drove away. 1/2 way home my car over heated. I got home and looked under the hood. He had striped my radiator cap. I called back to speak with the manager and he informed me that it was not his issue that his oil change had nothing to do with my intake leaking. I informed him that my intake was not leaking that my radiator cap was stripped and thats the reason for the low coolant light, the car overheating and the fluid he sees. He told me no and hung up the phone. I called the corp office. Spoke wih a woman who said she would call me back. She never did. I called her today for an update and she said the manager (The one who hung up on me) has been trying to call me all day. Funny my phones not range once. I know this game and they are going to try and get me to give up. The manager dan drain is full of crap everything that comes out of his mouth is bs. I may be female but im not * when it comes to cars. I know what a radiator cap is. I know what happens when they strip my radiator cap. I know it wasnt that way before because I often check my own oil and fluids. The oil change that didnt even include a tire otation was 30.00. To fix my car it will cost me 50.00. I just paid 80.00 for the worst experience ive ever had with a shop. Do not go to this store. As a matter of fact with the way their corp office works id avoid big o all together.

8/20/2010 - Summit Blvd, Flatirons Crossing Big-O Location: I went in for new tire installation and alignment on my 2002 Chevy Impala. They had originally invoiced me for an alignment that the car after they checked did not need and then they decided to charge me $30 for their free alignment check.

Upon driving home I noticed a severe vibration in the steering wheel, which was not present when I dropped the vehicle off. A couple of days later I returned the vehicle and made them aware of the vibration. They rebalanced both front tires and told me they had initially given me the care back with both tires out of balance.

Again, upon driving home the vibration was even worse than the previous time. Later I would spend time removing my wheels at home only to notice that my hub centric ring on the driver side front was missing.The lack of this equipment prevents the wheel from being properly centered on the hub and generates a severe vibration causing substantial wear on suspension components and can lead to dangerous driving conditions.

The following morning I spoke with the manager of the Broomfield, CO. Big-O, Tom. He said that he would take care of ordering the ring and notify me when it had arrived. Eight days later I had heard nothing from anyone at Big-O, so I went down to the store. Tom, although present decided he was not going to speak with me concerning the problem he had already agreed to remedy. Instead in a passive aggressive manner he told me to take my business else where and voiced aloud to the store that they would as a matter of policy no longer be servicing vehicles with hub centric rings.

Before leaving the store another employee said he would call around and find me a replacement part for the one they had lost and were responsible for fixing. I didn't hold my breath waiting for a return phone call I knew would never come.

That night I contacted Big-0 corporate by filling out the online customer service form and requesting contact about the issue. Seven days later with still no contact from anyone at Big-O, I called the National Customer Service line and filled a complaint with a representative and was told that I would be contacted within 48-72hrs.

Six weeks later Big-O has held strong with their exemplary stick it to the customer service and I am ordering parts on my own at a cost of $100.

Staff was very friendly. Offered good tires. Salesman told me of promotion to get free oil changes when I purchased 4 tires. Salesman told me that oil changes are accepted by all Big-O tires and when I went to another store I was refused and told that service has to be done by selling store. Unfortunately, because of this one store I will never buy from any BIG - O again. Too bad I just gave $1000 to Goodyear