Express Oil Change & Tire Engineers
Reviews and Complaints

Ok in hoover,al for past 3 to4 years I been using express oil change ..my bill alway under 60 dollars.. but one day I was in Montgomery, alabama on Taylor road one..they left my air fifter undone,they put my usual blended oil in 4 ot. Got my bill and I notice an 20 dollars special oil of 4 ot added to already 4 ot they put in ..now am no fool but they try to me my car hold 8 ot of oil.. I drive 2014 chrysler 200 4 cylinder engine.. so I have my whole family use express oil... but we will stop using express oil due to liars and over over-charding customers.. I was going to front the Manger but he look like he need a hair cutt.. can't see his face of all hair Nottingham on him.. he look terrible to be customer service or manager for Express oil.. now this was a couple of months ago . I done reviewing already and got no response..here the second time

Have a 21 ford explorer hybrid that I have brought in since first oil change. The vehicle has a splash guard covering access to bottom of vehicle. There are roughly 12-14 bolts that hold this on. The techs only replaced four bolts to facilitate easy off/on for next visits. Shroud came loose and went into tire, damaging the shroud and subsequent push button connections. Brought the vehicle in they declined to look at it and said they would order me a new hardware kit to reinstall. This never happened and when I reached out via email a month later still have not gotten a response from anyone on the issue.

Took my 2011 GMC Yukon Denali in for a oil change in March 25, 2023 to the store in Forestdale. AL. A few days later my truck started making noise and the engine light came on. It was after hours of the location being close. In the mean time I carried it to O Reilys to see why the engine lightwas one and the machine said it was a miss fire. So.i had plugs and a coil pack replaced . The check engine light was on again. So I went back to O Reilys for them to check it again . I told them I had my oil changed not long ago and the guy siad you need to take it back to Express Oil. I had to wait until that Monday for them to open up. I was there waiting bright and early. I was told i should had brought the truck to them . I said how when this happened after hours on a Saturday night on my way to work. I asked for a manager but he wasnt in. I left a message for the manager to call me back and when he did he was very rùde and when I was telling him what I had to do to keep the truck going because this was my only means of transportation he replied by saying I was not a mechanic and he was and I didn't know what I was talking about and it made me very angry .After a few chores words, he ( Jeff) told me that he would be @ the 3rd ave store and when I got there, I was informed that he was gone. That made me more angry. At this point. I asked for corporate number to file a complaint. Upon calling corporate i told what happen and she said someone would call me but no one never did. I am struck making payments monthly for something that I cant use.

After receiving an oil change, my car was leaking oil from a not properly tightened oil plug, the skid plate was not secured and fell off while driving. Now I have to straighten skid pan, figure out how to reattach it because all bolts are missing and tighten oil plug and add oil, all for an $80.00 rip off. I would like a refund and some measures put into place for quality workmanship. They could have potentially caused my engine to fail.

On April 14, 2023, I arrived to pick up my vehicle and attempted to ask the manager on duty (Jonathan) a few questions about my truck. He became agitated by my questions, and an argument began because he asked me, "Why do black people have to be so confrontational?"

I responded by informing him that it was a racist comment.

He began to scream at the top of his lungs at me to the point that other employees had to come and pull him away. At this point, another customer entered from the waiting area and began to confront me by poking his finger in my chest and invading my personal space. I screamed, "I feel threatened."

An Oil Express employee comes from behind the counter and comes between that customer and me. I am still waiting for someone to respond to my request for a senior manager to follow up. Because of your lack of concern, I have decided to no longer do business with Oil Express.

I sincerely hope you train each of your employees on diversity sensitivity, diffusing situations, and responding immediately to volatile issues and customer complaints. I will also file a complaint with the Better Business Bureau.

Sincerely,

J.

Last week I scheduled an appointment to get my AC system diagnosed. I arrive at the Muscle Shoals store, and I start explaining to the technician why I was there. "Sir, I have an appointment to get my ac system reviewed". I was rudely interrupted by the technician that they are a first come first serve facility, and they can not see any appointments. I will out the customer information and give the technician the mileage, and the technician ask me to go sit in the lobby. The technician took zero time to explain any part of the ac repair process and cost. I was not made aware of any cost just to do the diagnostic review. About twenty minutes later, a different technician comes to the lobby to explain what he recommends to make the AC system repairs. The total cost was about $1600, and two days of work. I explained I did not want to do these repairs. This technician did not explain any cost of the diagnostic work. The first technician comes in to give me the keys, and I thought he was going to print off something or close out my ticket. He says I owe $185. I said for what...you never explain any cost of the diagnostic work. So, the store manager comes in stating that they do not do any work for free. I told I completely understand this, but his employee did not explain any up front cost for any services. I would think if a location was about to do $200 worth of work they would need to have me sign something that explains in general terms what I was agreeing to. None of this was done verbally or on paper. I ended up paying the bill because the store manager threatened to call the police if I did not pay. I did have a heated argument with the store manager, but he did not offer any solutions to make a win-win situation.

They were fast when working on my vehicle. But I was not greeted and had multiple people in other lanes pass me that arrived after me. I had to get out of my car and ask for service. I wasnt even sure if I was in the right lane. There were plenty of employees moving back and forth and some standing around. A greet and estimated time on the vehicle in front of me would have been preferred. Or if I needed to move it would have been informative to know which direction I needed to take. I have a company car and dont mind waiting. Typically I am greeted and asked to go a certain lane if one is taking longer than normal. No appologies or acknowledgment of my frustration was given at all. I was serviced at the meridian, ms location. I likely will not return.

I went to Express Oil Change on North Memorial Parkway in Huntsville Al in September 2022 for a standard oil change. I have been going to this location for many years and never had an issue until now. I just needed a oil change and now months later I find out my shield on my brand new car was never put back on. The shield is under the car to cover all the important components. Not one person informed me that my shield was unable to be placed back on my car. Should have been no reason why my shield was unable to be put back on. No record on file showing the shield never was damaged and could not be put back on. I took my car to the dealership and they discovered this missing shield. I called the location and spoke with the manager. He replaced my shield no problem. The problem came when the hardware didn't show up with the shield. So now I'm paying for hardware on a part I never knew was missing. Contacted manager again told me to come Monday and he will reimburse me for the hardware. Well here's Monday and after 4 hours of a runaround I finally got reimbursed for the hardware. Now the outcome I am seeking from here. My cameras on my car were malfunctioning and it was missing the shield for months during this on and off issue. Come to find out many of the issues I had to fix were due to the shield missing. I just spent $1300 on my car for issues that were due to neglect from a worker at Express Oil Change. So where does that reimbursement come from. How many other people have been deceived and not made aware of things done by these workers.