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I took my truck to have the tires rotated and balanced, as well as an alignment. I returned to pick it up and got on the interstate at 75 mph and had to quickly exit. The truck sounded like it was coming apart. I inspected the truck and found they did not secure the rear, driver's side tire. Two of the five lug nuts were not even on, one was half way on and crosse threaded, ruining the lug bolt, and the remaining two lug nuts were not tightened down at all. I had to buy three new lugs and I could have lost the tire and possibly killed myself, my passenger and who knows who else from this negligence. I took the truck back and they kept is a week. They never called with any updates and I finally had to call them to see what was going on. They said, "Oh, you can come get it." When they pulled the truck around, they never put the wheel covers back on and had to search for them. This is absolutely unacceptable and every person there, including management, should be held responsible. Never offered a refund, any compensation at all, nothing. Never again, will these people touch one of my vehicles.
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Sounds like Express Oil Change & Tire Engineers turned a simple tire job into a near-death experience! Leaving the lug nuts loose is a disaster waiting to happen. The lack of communication and care when they had your truck for a week just adds to the mess. After all that, no offer of compensation? That’s a bold move for a business that almost caused a highway accident! Definitely the kind of place you avoid going back to.