Sutera Auto’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with their vehicle purchases.
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Very Worst Service and Never keep enough spares in Stock and always delay the service
Our car Honda City, bought already in 4 years. We all the while bought car from one of your dealer in Johor Bahru this address, 1, Jalan Bunga Cempaka, Kampung Dato Sulaiman Menteri, 81100 Johor Bahru, Johor, Malaysia But there service is very worst then other place. We never try other place until now last 4 years we follow as per HONDA service procedure. But all the while any spares or parts we would like to replace or change we request them never do it properly. All ways said don't have spare or need wait one month like that.
Similar case today [protected] morning 8am we have appointment for car service in Driver sliding door glass not working and break having problem and break all corrode and age gone already we ask them to replace break shoes or whatever but their reply don't have spare need to wait some more one month how come like that basic spares and parts don't have ? Whenever go and request need to replace spares always reply don't have spares?
Even our brake condition very bad need replace spares their reply is need to some more one month waiting and also our driver side sliding glass not working need to check the wiring and replace the switch box of driver side one but their replay don't have spare and need to wait some more one month need to wait so how to this kind of very stock control and customer service ? We all the while follow as per Honda recommended service procedure we still have under warranty this spare all or even I ready pay all the spares but they simply replay don't have spare and delay the service.
How to ride the car with my family like that situation why they are provide very stupid service ? Why HONDA not improve like that your service people/agent? I really very bad experience in this service agent?
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Sutera Auto earns a trustworthiness rating of 77%
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Overview of Sutera Auto complaint handling
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Sutera Auto Contacts
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Sutera Auto phone numbers+60 7 332 1888+60 7 332 1888Click up if you have successfully reached Sutera Auto by calling +60 7 332 1888 phone number 2 2 users reported that they have successfully reached Sutera Auto by calling +60 7 332 1888 phone number Click down if you have unsuccessfully reached Sutera Auto by calling +60 7 332 1888 phone number 1 1 users reported that they have UNsuccessfully reached Sutera Auto by calling +60 7 332 1888 phone number33%Confidence scoreSales+60 7 338 1222+60 7 338 1222Click up if you have successfully reached Sutera Auto by calling +60 7 338 1222 phone number 8 8 users reported that they have successfully reached Sutera Auto by calling +60 7 338 1222 phone number Click down if you have unsuccessfully reached Sutera Auto by calling +60 7 338 1222 phone number 1 1 users reported that they have UNsuccessfully reached Sutera Auto by calling +60 7 338 1222 phone number78%Confidence scoreService+60 7 333 8070+60 7 333 8070Click up if you have successfully reached Sutera Auto by calling +60 7 333 8070 phone number 0 0 users reported that they have successfully reached Sutera Auto by calling +60 7 333 8070 phone number Click down if you have unsuccessfully reached Sutera Auto by calling +60 7 333 8070 phone number 0 0 users reported that they have UNsuccessfully reached Sutera Auto by calling +60 7 333 8070 phone numberFacsimile
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Sutera Auto addressNo. 1-H, Jalan Bunga Ros,Majidee Baru, Johor Darul Takzim, Johor Bahru, 81100, United States
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What is the problem here? You just have to go to other Honda service centres in available in Johor Bahru. Is not that easy?