Canadian Tire’s earns a 1.3-star rating from 1137 reviews, showing that the majority of customers are dissatisfied with purchases.
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Extremely offensive General manager Bolton GM
On April 26th, I visited the store at 11am with a business inquiry. I was seeking a straightforward answer, either a 'yes' or 'no', and I was open to both responses. I was directed to the garden centre to meet with Mike, the General Manager.
Our conversation took an unexpected turn when Mike made a peculiar comment about a $10,000 fine for doing business with Canadian Tire. The comment seemed nonsensical, so I lightly dismissed it. However, Mike took offense to this and became aggressive and confrontational. He accused me of having a bad attitude and being a poor employee, even though I am not employed by Canadian Tire. Ironically, he was exhibiting the very traits he was accusing me of - a bad attitude and poor employee conduct, especially for a General Manager.
I decided to leave the situation by exiting through the garden centre into the parking lot. Mike continued his tirade, shouting across the parking lot and resorting to name-calling. Despite an apology from Canadian Tire, I find his behaviour unforgivable.
I hope that this does not reflect the overall business practices of Canadian Tire.
CTC does not stand behind their OWN products.
My wife bought a fan in the store just EIGHT days ago.
It stopped working. She took it back to the store who REFUSED to credit it back to her CrappyTire MC because she assembled it.
It's a NO BRAINER that you'd have to put it together first to make it work!
Absolutely REFUSED to take their defective NOMA product back, a company CTC OWNS! After arguing she was given a CTC gift card that expires in FIVE DAYS!
There is NO customer service in this store. CTC does not stand behind their OWN products where they are the manufacturer (NOMA).
Needless to say our MasterCards are being cancelled.
Canadian companies like CTC need to stop complaining about foreign competition. They can only blame themselves for losing Canadians to competition for their own diabolical customer service policies.
Recommendation: Walmart is next door, if it breaks they’ll refund with a receipt.
I neglected to mention that reason it could not be accepted back from the store was because IT WAS ASSEMBLED AND THEY COULD NOT RESELL IT, even though it was made quite clear many times - it’s DEFECTIVE!
Ordered new rims
I ordered a new set of rims for my 2023 Genesis GV70, after waiting four hours to have the winters mounted and balanced, the rims didn't fit. They ordered a another set of rims for it and again mounted and balanced and they didn't fit. What a waste of my time dealing with this store. They drilled out my TPMS sensors , we had to scrap them. At least they paid for new ones. Never again!
Recommendation: Shop else where!
Confidential Information Hidden: This section contains confidential information visible to verified Canadian Tire representatives only. If you are affiliated with Canadian Tire, please claim your business to access these details.
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Pros
- Wide product selection
- Nationwide store presence
- Robust loyalty program
- Seasonal promotions
- Online & in-store shopping
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Cons
- Limited International Presence
- Higher Price Points than Competitors
- Seasonal Product Demand Variability
- Inconsistent In-Store Experience
Scammers- Don't go there
Went in to change starter of my corolla 2013 starter.
after 2h hours I asked what was wrong they said they could not find the right part with their providers
after 3h I asked my car to be returned and I would go somewhere else but they wanted to charme me for labor they did not do.they were still trying
after 5h I snapped and finally they said that I needed a 799$ part from the dealer because a refurb part was 2 weeks to order from california and still wanted me to pay for labor.
I went at the first garage on my way and my started was fixed 45 min later.
you are scammers, and incompetent. I double checked on google its the same model [protected]. and the other garage has the same part provider. clearly you have no shame .
Canadian Tire Complaints 1133
Canadian Tires Marine Grease for Lower Unit
I purchased the CTC brand to winterize my outboard motor lower unit. Got is all appart and whe i went to connect my now ope one litre container the threads and nect on the 1 ltr bottle were larger than previous years. I have a manual pump system to pump the grease into the lower unit and i now won't thread on. I think CTC purchased the wrong specifiation or didn't noted. Your competitor product on your shelves Quick Silver has the universal does use the tradition thread. My options are to return the 1 litre CTC grease although i have already pealed off the seal (thinking i could thread it on), #2 purchase the Quick Silver, higher price and wait until i use it all up then poor teh CTC grease into that contrainer, buy a new pump from CTC or find another way to inject my grease. I would first like to get CTC comment and reccommendation first. I wonder to myself how careful do i have to be when purchasig CTC brands as they may not meet industry standards.
Claimed loss: $29 price of competitors greese.
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Paint department Edson alberta
Since the new ownership they no longer stock the pain sample cards. I had to drive two hours away for that. Then I go to get paint and they don’t have the tints required to do so. There has never been worse ownership! The store is a mess, they could care less about their customers. I will not be back, and will also be telling everyone that will listen in our small town to switch to other available brands here. This is not acceptable!
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Automotive repair
re-invoice [protected] On May 17/24, my daughter took her car to the Dartmouth Crossing store. She wanted an oil change and someone to blow out some sand on the brake dust cover. I contacted three other Canadian stores and asked what the procedure was. All three service managers repeated the same story... turn the wheel hard left and they would blow the...
Read full review of Canadian TireIs Canadian Tire Legit?
Canadian Tire earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Canadian Tire. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for canadiantire.ca can be seen as a positive aspect for Canadian Tire as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Canadian Tire's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Canadiantire.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Canadiantire.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Canadian Tire as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Canadian Tire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Canadiantire.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Canadian Tire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 1133 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- If you purchased a website from Canadian Tire that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
- We conducted a search on social media and found several negative reviews related to Canadian Tire. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Car battery
I am really disappointed with the customer services provided by the Langley Canadian tire store. I purchased a Motomaster Oeplus car battery with installation (as my mechanic was closed). It turned out to be defective and problematic within half a year. The battery has a warranty of 4 years, however it is impossible to exchange the defective unit. Here i...
Read full review of Canadian TireMy disappointment regarding the recent experience I had with bill wright (automotive service manager) at Shawnessy Canadian Tire.
On 11 March 2024, I had the misfortune of interacting with Bill on my car inspection certificate. I was asking if he could re-issue a new certificate as the one I got on 26 February showed obvious manual correction by the Mechanic. It was not accepted by Uber. However, he refused to do so and he proved himself by saying he could verify the certificate with...
Read full review of Canadian TireSecurity guard checked my bag without any reason and I felt so embarrassed
I went to Canadian tire regent branch (store#270) on Saturday March,09,2024 to buy headlight bulb for my car. I came directly from my work after my shift so I was in my uniform and I had my back pack as well. I found the bulb and went to the register # 6 at 14:23. I paid for bulb under the transaction # 251, operator #2706 and float: 001. The young security...
Read full review of Canadian TireAutomotive parts
At the beginning of January 2024. I called the parts counter in prince gorge bc. To see if I could get a replacement key for my car and to see if I could get the farb programmed. We went through the make of my car the year the brand etc. and even to the point of me emailing a picture of my key to make sure they could do it I was on the phone for about 30...
Read full review of Canadian TireCustomer service desk rude associate
I have been a customer (my whole family) with Cdn Tire since the beginning that I can remember. This has never happened and it is appaulling. On Jan 18/24 at around 2:00pm I went to the customer service to return a unopen box of Crock Pot. I was nice but wow she was ruin in explaining that they will not do returns unless I had a receipt. She asked me if I...
Read full review of Canadian TireAuto service
Canadian Tire Store 2180 Yonge St. Toronto, ON M4P 2V8 Re. Unsatisfactory Auto Workmanship Jan. 16, 2024 Dear Sir/Madam, I request a refund of $556.27 for unsatisfactory auto workmanship at Canadian Tire Store 270 in Winnipeg. I took my 2017 Rogue into the Regent shop to service the cooling system. The cooling system did not leak before they...
Read full review of Canadian TireAuto service - poor (nearly no) customer service.
I called Richmond Store Auto Service to schedule an appointment for changing winter tires on Monday (15/1) early morning. The male staff claimed that the earliest day will be on Thursday and I said it’s too late for me as the snow storm will be coming on Wednesday. He insisted no earlier time slot. In the afternoon (15/1), I checked Canadian Tire website...
Read full review of Canadian TireTheft
on Dec.28 I was asked to leave my bag with the front desk as I entered the store, I did on the way out I had bot for $148 dollars so I plenty of stuff. when I got home, I started to empty my bag from Home Depot 10 pars gloves,3 Amarelis and 36 AA battery's my batteries were not in the bag. I went back to the store to ask; I was treated like an old man that not only did I miss place them probably lost them. I showed them the reseat that I had just come from Home Depot. No respect for the client. you have a thief at the Verdon store. I have been shopping at the store since15 years old, I'm 70 now.
Claimed loss: 36 AA battery's
Desired outcome: Please cheque the cameras Verdon store in Montreal
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Car
Do you not bringing your car at any Canadian tire especially the one in Kemptville and in Pembroke Ontario scammer scammer scammers bought four tires at Canadian tire and Kemptville less than two years ago brought my car in somewhere yesterday because my car is shaking sure enough my two back tires are showing the wires I just bought these tires less than two years ago at Canadian tire and Kemptville like what the Frigg! That can not be. Watch me go. I’m not a happy camper right now.
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Customer service of store manager
Dear Canadian Tire Store Management, I am writing to bring to your attention a highly unsatisfactory and terrible experience I recently encountered at your Canadian Tire Mount Royal location in Calgary (906 16 Ave SW #201, Calgary, AB T2R 1C1). On 13th December at approximately 8:52 p.m., I visited the store to return a Ninja Chopper that I had purchased...
Read full review of Canadian TireAuto service dept impossible to contact
I booked an Auto Service appointment at Yonge and Leslie in Toronto online on Nov 7/23. I am fine with this process of booking online. I received a confirmation of my appointment via text message confirming my appointment was booked for 1 PM on Nov 28/23. Yesterday, I received a text letting me know that my appointment was for 1:40 AM on Nov 28, The text...
Read full review of Canadian TireObusforme heated seat pad for car
I purchased this item on sale for $24.99 about two weeks ago at the location in McKenzie Calgary. I did pay in cash sadly, for the first time in years. I took it out of the box on Friday, and plugged it in for my 8 hour drive. About halfway through I turn it on. To my surprise there’s no power. I look at it and the nub on the end of the charger is missing...
Read full review of Canadian TireStore in the Toronto Eaton Centre
I am a 57 year old woman who today walked from work at University and Adelaide to Canadian Tire. Upon entering I noticed the entrance seemed one way. Once I did not find the item looking for, decided to leave and was told I had to go upstairs there was only one exit and the exit goes out on the street. It is cold out today November 20 2023, I had no coat...
Read full review of Canadian TireWinter tire change
Brought my Jeep Cherokee to Canadian Tire on Appleby in Burlington on November 16th to install my winter tires and got a call back saying there was a nail through the side wall of the tire and they had 2 tires in stock that they could use right away. The tires were 225/55-R18. 2 tires cost me 738.41. Went to pick up the vehicle today November 20. Summer...
Read full review of Canadian TireService
I have asked for bumper repair kit ! Asked for help and the guy on automobile shop told very rudely it can’t be fixed! I asked again for product he told they don’t sell anything unsafe then I found by myself Bondo bumper repair kit and asked manager is this Canadian tire policy not to sell anything which they think is not safe for customers she was like “...
Read full review of Canadian TireMechanics not knowing job and service lying to they customers and mechanical failures not being addressed
my name is john daniel farrell, look at my service history ([protected] and [protected] are the phone numbers) and you will notice in a space of the past two years until recently the vehicle history at your canadian tire store on two nations crossing in fredericton nb. starting at the beginning of that period my vehicle was in 4 times to get a wheel bearing...
Read full review of Canadian TireWinter tires & rims
I recently purchased winter tires and rims from Canadian Tire. When I went to pick them up I provided my payment confirmation as I purchased them online. The gentlemen went to get the tires and the rims and when he came out he had them on a cart. He then proceeded and said that the tires and rims are ready and when you are done loading them in your vehicle...
Read full review of Canadian TireAbout Canadian Tire
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Overview of Canadian Tire complaint handling
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Canadian Tire Contacts
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Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberFrench+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberCanadian Tire Bank+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberTriangle Rewards
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Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
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Canadian Tire addressPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
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Canadian Tire social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 26, 2024
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