Canadian Tire
Reviews and Complaints

My Wife had a 4 pm appointment to install her winter tires at The Canadian Tire located at 1025 Lake Shore Blvd E, Toronto, ON M4M 1B4. She drives a Mini Copper so I dropped off the winter tires/on rims earlier in the day.

After she waited an hour she inquired on the status of the vehicle and was told they did not have an eta. The reasoning - "It is late in the day and too many people went home, so we don't have an eta".

This is the second time we have received poor service from this location. The staff are rude, obviously the store is not managed properly, and best of all, they are unapologetic about a young woman stuck waiting for hours. This is a 20 minute job tops - an hour, sure.

If they are understaffed, don't take the appointment!

Brutal!

Dear CT

I am writing to complain about the frustration I experienced at your store Canadian Tire Red Deer South.

I purchased a humidifier in Edmonton Kingsway store over the weekend. It was regular price at about $110. I was looking for good quality which I think I should find at that price.

I took it home and found it didn’t work properly right from the start. It wasn’t producing any mist. I found this very maddening; I didn’t get what I paid for, clearly.

I went to the Red Deer South store which is close to where I live to return it and was told I could only exchange it.

Well, I find that to be utterly unacceptable. Your company needs to back the products on its shelves, particularly when people go out if their way to try to purchase high quality products and are willing to pay that extra money to get quality.

In fact, your company should be embarrassed to sell so called good quality and to take peoples’ money when perhaps it was a piece of junk.

If I buy a product for a lesser price because it’s a cheap version of the item, and it falls apart then I guess I got what I paid for. However, when I pay a lot more money to get something that is a higher end product and I don’t get the quality that is equivalent to the cost, well, then I am totally pissed off. And then to be told I can’t have my money back! Why would I ever shop there again?!

You haven’t got a cookin clue about customer service if you think this is good business practice.

I also want you to know that I am the type of person that likes to share my experiences with as many people as I can. That includes both great experiences and terrible ones. So, a word of advice: never let your good customers leave the store with a terrible experience.

Karen Weisgerber

[protected]

On November 23rd (yesterday), I purchased 4 Winter Tires on the Canadian Tire website. I went ahead with the Curb Pick Up option at the Canadian Tire in Kirkland Quebec-16821, Trans-Canada Hwy, Kirkland, Quebec H9H 5J1).

Caroline received the confirmation email with the instructions to pick up at the Kirkland Store.

Order #: [protected]

Pick Up Code: 4290

Recipient: CAroline Acoca

When I showed up around 6:45 PM last evening, I parked at one of the Curb Pick Up spots, and dialed the number, providing the associate with the Order Info above. No one came out to bring the tires out to the curb location, no one called me back, I tried 3 times to contact the store from the curb location, with no results, NO ONE was picking it up nor taking care of the ME THE CUSTOMER. Terrible customer service from the Kirkland store.

I went into the store and addressed it with the customer service person on service, the customer service checked on a few things to let me know that "no one knows where the tires are". Really horrible service AGAIN...

When someone finally found the tires, they brought them up front, and just dumped them there, not even offering me to bring them to my car... What do you think of that?

I have personally complained over the years about the horrible service of this store, the poor customer service, the bad attitudes when we try to return things... but what do managers do when we complain to the store? They bury the complaint... Independent store owners are destroying the image of your brand.

Another thing, when my cars information (2022 Chevy Spark), the Canadian Tire recommended Tires 185/65R/14 whereas right now I have all seasons 185/55R/15. I surely hope that the tires that were sold to me for the Chevy Spark are the correct ones.

Please let me know what you think, and if you want all the facts, please contact Caroline Acoca at [protected]

My mother visited Canadian Tire store #209 on October 13-2022 to purchase some stuff for her new place she has moved.

she then met one of her friend who told her about Pressure cooker being on sale on Ajax location. she then picked one for me and went with her friend to help her with price-matching as she has difficulty speaking English. After she purchased one. She then wanted to go back to the store and continue with her shopping. She was offered shopping cart to keep her purchased item 1X142-6331-8 7QT PRES COK for me on October 13-2022 at 15:04:52.

She continued shopping and pick second Pressure cooker (same Item) for my sister as well.

She then went to the cash holding two pressure cooker (one paid and one to be paid) along with more items October 13-2022 at 16:39:43.

while she was holding both pressure cookers 1X142-6331-8 7QT PRES COK in the same cart (one paid) the cashier charged her for two instead of charging her for only one.

she did not realize until she came home, she called me asking if I can come and help her (due to language barrier) I asked her to wait till weekend as I am working full time at Medical Office.

She did not want to wait and went to the store next day Oct-14-2022. She called me and gave the phone to the store manager. Store manager mentioned she will call us after they checked their cameras. we waited Monday and Tuesday, no one followed up. I called the store on Wednesday October 19th, asking for update. The manager then mentioned that "We saw her carrying three 1X142-6331-8 7QT PRES COK"

I explained to her we are not lying and asked to check their cameras properly.

She said to wait and we will contact you in few days. one week passed with no one calling, I visited the store along with my mother and husband to see the manager in person and explain, the manager said we check our inventory and one 1X142-6331-8 7QT PRES COK is missing (means my mother took it).

I asked again to check properly, she said we will call you guys. no one called again, I called and asked the manager said we have already checked the camera, I asked to see the footage as I am 100% sure they have not checked the cameras and just making up stories. She said we can not release the footage to you, you can ask Police to come and check.

Called division of the area, they said its not consider to be crime and they don't do something like this, asked us to go to Civil court.

I have been going back and fort asking for this issue to be resolved, but does not seem like the store manager taking any responsibility.

I would like to take this issue to your head department.

I'am also attaching copy of both the receipts.

We are beyond disappoint from Canadian Tire.

You can reach me at

[protected]

Mareena. [protected]@gmail.com

No surprise that this franchise is averaging 1/5 stars. I suspect the only reason it's not a zero is because that rating is not optional. Just abysmal service all around. I can honestly say that I've never had a worse experience at a business.

My experience:

1) Ordered 4 "in stock" tires on the 30th. According to the order confirmation these would be ready for pickup that same day, at 4:00 pm. I should reiterate that the SOLE criteria I based my order on was the items being in stock. I needed winter tires ASAP.

2) No pickup notice as of the 3rd, 4 days later. No worries, waited a couple more days before trying to call to see what's up. You'd think no one works at this locaton. It took me - no exaggeration - 40 calls before I finally got through to someone in automotive. Apparently the online ordering system is "buggy" (staff members words), and the order did not get completed. No idea when or if they were ever planning on notifying me. No worries though; they located 4 tires and set them aside. Scheduled an install at 2:30 pm on the upcoming Monday.

3) Show up to the install, where I'm immediately informed that the appointment is actually at 3:00. Show the staff member my text notification from the day before specifically stating that the appointment was at 2:30 (I guess that's another "buggy" feature at CT), then proceed to the waiting area.

4) Wait for about an hour. Eventually get bored and go for a little walk around the store to browse before returning to the waiting area. About 5 minutes later. I'm pulled into a back room where a plain clothes security member accuses me of stealing before showing me the "video evidence," which consisted of me placing my cell phone into my coat pocket. Show him the phone that apparently must have resembled some [censored]ty CT product on the security camera, empty my pockets (nothing in there), get told "oh sorry my bad," and back to the waiting room. Extremely embarrassing experience, and you'd think they would need a little more to go on before making baseless accusations. Unreal.

5) Call from the auto dept. Car is almost ready! Great. Get me out of this store. 10 minutes later another call. "Sorry, the tires you ordered don't fit your car." Ok. It took an hour and forty five minutes to figure that out and notify me? I suspect that the "tires they set aside" did not match the initial online order. To call the whole ordeal a complete and utter waste of time would be an understatement.

The kicker in all of this is the [censored] attitude of EVERY employee that I dealt with. I understand that none of these people are making millions, are probably understaffed and overworked, and may not LOVE their job, but the level of apathy on display was shocking. I will 100% not be returning for tires or any other item/service, and will 100% advise others to avoid shopping at this store as well.

On Nov 7/22 I went to your Bancroft On. store to purchase one of the about area rugs. The 5'x7' rug was the only one in the rack with the red sales price of $44.99 clearly marked directly in front of that rack giving me the clear impression it was the area rug that was on sale. In fact it was the only 5 'x 7" area rug on the shelves. When I took it to the check out they wanted to charge me something like $79.99. I advise the sales clerk that was not the price on the rack holding this item, and the sales price of $44.99 was clearly marked for that rack and the rug in that rack. I went with the person who was responsible for that area and pointed out the rack the rug was and the red sales card. showing the sales price of $44.99. She became rather ignorant and said that this particular rug wasn't the one on sale but they a place this rug in that rack because they didn't have the enough shelve space and had not remove the sales card. I will state again that this was the only 5'x7' rug on any shelves and again the red sales card of $44.99 was directly in front of the rack holding this rug. When I go to any store and an item is clearly marked as being on sale, I do expect to get that item at the price. Your personal were the ones that made the mistake of falsely pricing and placing the item not me. I checked the store web site and it did indicate that there were 3 rugs in stock, something the sales girl failed to do.

On Oct 26, 2022, I made an appointment to install 4 new tires on my Toyota Highlander. The appointment was made at the Caledonia Canadian Tire for 1pm on November 4th. On October 26th I received an email from Canadian Tire confirming the cost for the tires and the appointment.

Upon arrival at the Canadian Tire location, I was told that I had cancelled the order and thereby the tires I requested were not in the store. This statement is not true. I drove 30 kms from Port Dover to Caledonia for an appointment that was cancelled, not by my doing, but by the store personnel. The store personnel had not previously advised me that the appointment was cancelled.

Since the order was cancelled, I have no confidence in the store personnel and didn't resubmit my order.

I do request compensation for the cost of the travelling to and fro for no purpose. My vehicle fuel cost for the trip was $10, compensation for fuel plus vehicle use is reasonable. Thereby I request $20 for the trip, that excludes my time and frustration.

Please respond to this request.

Maurice Dorie

60 Donjon Blvd Port Dover

Brought the car in for winter tire service. Left the car overnight and got it back damaged. This is property damage to my vehicule and they should be held responsible. Case#[protected] has been opened.

This needs to be escalated further than store level.

I’ve contact L’Office de la protection au consommateurs and seeking legal advice to help resolve this matter. I also have a large amount of social media influence in which will make this issue a big story.

A very unsatisfied customer

Ordered four winter tires and four steel rims in September online. They had no idea about the order. When it did show up they claimed they dropped a rim bent it and had to order a new one. Fair enough. Went in to check again weeks later because they don't communicate with you. They said they had the rims and four tires and were going to mount the tires on the rims. Fair enough. Heard nothing again, went in weeks later and they told me one of the tires came from the factory wrong and they had to order a new one. It's now going to be November and no tires or rims. These tires and rims are all over Canada at different canadian tire stores. Shouldn't take more than a couple days to receive. Extremely frustrated and ready to cancel order.

In September 2022 we paid $200 for a provincial inspection to enter our car back to British Columbia. We were surprised to get "Failed" by the Kelowna Canadian Tire operation and were presented with almost $1500 in repairs. Including front brake rotors, Tie Rod end replacements, front hood struts and a complicated litanies of maybes requiring further investigation and perhaps more expensive repairs to rack and pinion steering and wheel alignment.

The first clue was the brakes. We had them completely replaced just before we arrived from Nevada. So, I grew suspicious and took the car to BCAA and paid to have it reinspected. The car was passed as there was no reason to have failed it to begin with. There was some wear on the brake pads (we just drove the car 1500 miles from Nevada) but not sufficient to have failed and also nothing wrong with the Tie Rods and the struts were not a reason to fail the inspection.

It is highly suspicious. We requested a refund of the fees and they told us to go pound sand. We have taken it up with the Ministry of Transportation but have resolved to also let as many people know to steer clear and choose a more honest provider.

Niels Hartvig-Nielsen

Lake Country BC

I went in the store from the main entrance , with a receipt of a product I believed I bought but forgot at the wicket. I reached at the wicket and genuinely grabbed the product whoch was still at the wicket but no employee was there. I grabbed it walked through and showed the receipt and product to the other teller , who gave me a very dirty look and made me feel uncomfortable where it shows that the previous teller forgot to include the product whithin my purchase,s so i was accused of stealing it, supporting this by accusing me again entering form the exit. The teller reported me to her manager who by his turn insisted agai and again and again , that she is right to look at me that way, because it seems like am stealing! and he repeated it more than ten times and made a scene . I was so embarrased and uncomfortable . Especially for that the manager inssted that i was like stealing. Worst customer service ever!I will publish this everywhere! and that happene today at around 8 p.m. at cedarbrae mall!

Spent 4 hours on the phone with this store and the head office trying to order tires that they had advertised in their flyer. The flyer price did not match the web site price, they people in the store were not able to correct the error and 4 hours laters, ended up with Wendy at the Corporate office who was very nice but directed the store to make things right. At 8 PM on the Friday night, I receive a call from the Grimsby store from someone that had no clue what the issue was about and had been told to sell me some winter tires. After spending some time with him starting back at square one, I gave up. Not worth it. Shame amazon does not install tires but fortunately there are some small tire outlets in our area that have competent staff. Good Bye Canadian Tire.

Pour porter plainte au Canadian Tire de St-Eustache sa donne rien un monsieur qui travaille dans le saisonnier et qui vient de France le pas de problèmes sais son caractère de tète dur il insulte le monde et il pense qu ont repondérait pas ont répond et il ne veut pu vous servir, Je vais voir le gérant pas mieux j'ai 60 ans monsieur le gérant il arrive low class il me dit (qu est tu veux) sais très polis

je lui dis que je veux voir les laveuses à pression il me dit de le suivre et rendu il dit sais la! et il part il ne veut pas m'aider il ne m'offre pas d'aide j'ai fait que je me suis tanné je suis partie j'ai été sais RONA St-Eustache pour acheter la laveuse a pression

I came here at Canadian Tire 6014 Currents Drive NW Edmonton on Aug.31, 2022 to bought tires and get full vehicle inspections and fix needs to get fix. I waited 4hrs. to get everything done and paid $1500.00. I went at Hyundai last week for a transmission fluid maintenance and on the report the alignment is not done, and there's a leak on my vehicle. I came back today to informed that there's a leak on my vehicle and the wheel alignment is not done. I talked to Christian Ablen and he said I have to pay for another inspection and they will redo the wheel alignment. After a few minutes there's another client that complaining almost the same issue to me. I talked to Christian again and he is rude walking away while I am still talking. And they didn't inspect my vehicle and the leak. I informed him that I will sue them. Rude service and unreliable service.

Hello:

On Friday, September 9th I returned to the Auto Service Department of Canadian Tire at:

Canadian Tire 885 Fairville Blvd., Saint John · [protected]

to complete the MVI process on my 2016 Nissan Rogue which had been inspected and rejected two weeks previously.

After having the repair work done elsewhere because I had questioned why the vehicle was being rejected.

And discovering two other items that SHOULD HAVE BEEN noticed in the first inspection that was done at the Canadian Tire Store located at

Canadian Tire 885 Fairville Blvd., Saint John · [protected]

I returned to this Auto Service Department to have the car inspected which should have involved the simple process of verifying that the requested work had been done. I was told this by a reputable auto service business that discovered one of the problems missed by the Auto Service Department at...

Canadian Tire 885 Fairville Blvd., Saint John · [protected]

The Auto Service representative informed me the MVI could not be performed until Tuesday of this week. And I would have to pay an additional MVI inspection.

When I objected that this was an example of very poor customer service I was informed that there was nothing that could be done.

I informed the Canadian Tire representative that this was very poor service and I was not happy when I said this.

I was not yelling and I was not happy.

The necessary work was done.

No thanks at all to the failure in customer service at the Auto Service Department located at...

Canadian Tire 885 Fairville Blvd., Saint John · [protected]

If I have to explain what the desired outcome should be then this company has an extremely poor understanding of customer service.

But since you people seem incapable of grasping what should be done.

Reimbursement for my time and trouble. At double the cost of the MVI and then some. Say $125.

I will never return to the Auto Service Department of any Canadian Tire Store but I do purchase other products at Canadian Tire.

So the reimbursement could be in the form of a Canadian Tire gift card.

Not that I expect anything from you people as POOR Customer Service is the order of the day with so many companies.

I learned customer service from a very good company. I see very little good customer service today.

Signed expecting nothing.

Grant Alcorn

After just a year following purchase our Yardworks 9 ton log splitter just quit suddenly. Of course the one year warranty period had just expired. It’s been in our garage for months after hauling this extremely heavy piece into the city from the lake. We have yet to find a service centre to take a look at it. Any suggestions? Canadian tire is not helpful at all.

Sept. 10, 2022.

I went to purchase the Dust Stop 3 pack of furnace filters for $9.99 on sale the first day. The sale started on Sept. 8th, so I decided to purchase another on the next day.

They were sold out and replaced the Dust Stop 3 pack with Noma 2 pack. An employee said that the filters were always that price. Why does not Canadian Tire put a limit on items and have enough of the items in stock on their sale items. Plus the item sale price starts the day before the sale date. What is going on with the managers? You are going to lose a lot of customers. Whatever happened to customer satisfaction? Now it is the stores satisfaction and forget the customer.

Also, what kind of junk items from China and other Asian countries are you getting in? Poor quality, expensive, and don't last long -- only during the warranty period or a little longer and then it breaks down/stops working/falls apart[eg. outbound hikers]/etc.

I remember buying products from Canadian Tire with excellent quality and lasted longer years ago.

I just moved to Alberta and have 3 vehicles that need to be inspected for in Edmonton.Took my first vehicle to canadian tire store #0397 on 162 Ave. as recommended by the license bureau. My problem is with the diagnosis .Regular items like bulbs,windsheild wiper,ball joint etc. are reasonable.However they created a problem with my automatic door locks and then wanted $145.00 to start the diagnosis to repair . My car entered their workshop with 4 of my locks working .My right rear door had to be operated manually. When I picked up my car none of my locks were working. I complained to the service manager who basically called me a liar. I asked for my money back as now I have to repair my car with a problem it did not have when I took it in to canadian tire in the first place. August 30/22 work order#[protected]

Très mauvaise experience client aujourd’hui au services auto Canadian Tire de Blainville . Soyez prudents surtout si vous êtes une femme! Yvon, profites de votre ignorance et omet volontairement de vous specifier certains details concernant les coûts reliés aux travaux a faire . Il vous fait signer rapidement la facture sans vous expliquer les details. Une tactique qu’il semble maitriser comme un champion avec la gente feminine. Ils m’ont offert de nettoyer et graisser mes freins pour éviter la corrosion au coût de $84,95 plus taxe et lorsque j’ai payé, le montant sur la facture etait 2 X $84,95 ce qu’il avait omis de me dire. J’ai demandé a parler a Dominic le gérant du service auto qui a été tres arrogant et condescendant a mon égard et à refusé de me rembourser. Ils m’ont également fait le coup du filtre habitacle à remplacer pour $80 . J’ai eu l’impression que le filtre crasseux qu’ils m’ont présenté est un démo et que c’est le même qu’ils utilisent pour montrer comme preuve a tout le monde pour prouver qu’il doit être changé. Une visite qui devait être un simple changement d’huile à $74,95 s’est terminée en facture totalisant $380,85 avec les additions! De plus pendant les deux heures d’attente dans la salle , Dominic, le gérant a passé son temps a se moquer et rire des clients dans leur dos avec qui il communiquait au téléphone auprès de ses collègues. Gros manque de professionnalisme! Ça vous donne une idée comment ils traitent les clients. Ils sont malhonnêtes. Je ne recommande définitivement pas cet endroit.