CB Auto Parts and Repair Stores Canadian Tire Auto service dept impossible to contact

Canadian Tire review: Auto service dept impossible to contact

SCorner of Toronto, CA

Nov 26, 2023 11:16 am EST

Verified customer

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I booked an Auto Service appointment at Yonge and Leslie in Toronto online on Nov 7/23. I am fine with this process of booking online.

I received a confirmation of my appointment via text message confirming my appointment was booked for 1 PM on Nov 28/23.

Yesterday, I received a text letting me know that my appointment was for 1:40 AM on Nov 28, The text said I could respond 62 to confirm or click a link to cancel or reschedule. I did not confirm because 1:40 AM is not a valid appointment time. When I clicked the link I go an error message, "Sorry, we cannot process your request now. Please try again later or contact your store."

So far this morning I have called Auto Service [protected] three times and no one answers the phone. I emailed [protected]@ctc192.com explaining that there was a problem with my appointment time. I have emailed them in the past and have never received a response and I don't expect a response this time either. I have left voice messages that have never been responded to.

This wasn't always a problem. There was some sort of restructuring done in the auto service department, I can't remember exactly when, maybe a year ago. All of the tenured employees were replaced and since then it is impossible to contact Auto Service. The only other option is to drive there and stand in line to speak to a live person.

I am fine with the work done on my car.

Desired outcome: How are you going to fix this?

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