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I purchased a bicycle from Canadian Tire which I rode once for less than 4 kilometres. After riding the bike, I was not happy with it because it really did not support my weight (200 pds), and was not great in terms of ergonomics and speed/comfort versus my existing bike I bought from them 10 years prior.
I brought the newly purchased bike back to the store the following morning for refund or exchange and was told that they did not take returns on bikes that were already used. I informed them that I did have all the original packaging (the instructions attached in a baggy to the bike and the cardboard that was put in the wheels) and the reason for my refund/exchange. The exchange rep at Cdn Tire then informed me that they are very clear on their no refund/exchange policy on the purchase of their bicycles because it has already been rode and there are signs in the store that state that. I brought up points that I thought were valid and fair and that was 1) I did not see any sign clearly in the bicycle dept. stating that 2) I spoke to a salesperson before buying the bike about my concern regarding my weight and he said bring it back to the store if there are problems 3) and the back of the receipt stating the item can be brought back to the store in 90 days, in its original condition and packaging with receipt.
She eventually took back the bike charging a 15% restocking fee which amounted to a loss of around $60 off the original price. I let her know that I understand what she was saying that because I rode the bike, it is technically not in its "original condition" as mentioned on the back of the receipt regarding the return policy. I let her know that there is no way to find out about the bike without not riding it and keeping it in "original condition". A customer cannot test the bikes out in the stores so it's very difficult to determine if the bike is a good fit or not. I also let the Cdn Tire return rep know that their staff should be better trained in their knowledge of the bikes and policies if they are to set special conditions on returns/exchanges. If I had known of this, I would not have even considered buying a bike at Canadian Tire.
Just posting this to let everyone know cause it cost me $60 to learn this. If someone were purchasing a larger ticket item from Canadian Tire, it may be a very expensive lesson.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the exact experience today at CT Great lake in Brampton. I have never been this disappointed and angry in my life. My 13 year old won a mountain bike at school.The school bought the bike and gave as a copy of the receipt and warrant. This was on the 25th, right away we noticed that there was something wrong with the bike. we went to the store today hoping they will honour the purchase. They told us that they needed the original receipt we explained to them that it was a prize from school and they had given us the copy. The staff were so rude they told me that since I did not spend my money that they would not exchange it and that there return policy is 7 days. I was so shocked to here this. I explained to them that the schools are closed and they told me that schools are opened my child goes to a middle school and School was closed on the 25th. I will be writing to CT head office about this problem. I google there return poicy today and found many unhappy customers who have suggested that not to bother writing to there head office. I will never go to a CT and my advice is to think twice before going to CT. I hope this doesn't happen to some else I have a bkie in the garage that I can not use.
I bought a bike from Canadian Tire in south Edmonton. It was the wrong style for me. I tried to return it. I did not ride it at all. They refused to take it back. They had a no-return policy that was not posted anywhere in the store. The manager on-duty treated me like a criminal, accusing me of riding the bike and trying to bring it in, when it was obvious by looking at it that it had not been ridden-not that the manager even bothered to look at it before he started his tirade. I was polite, but this guy accused me of everything under the sun. Unbelievable. I don't know how they can treat their customers like total crap and expect them to return.
I had a similar experience in south Edmonton, no electric bikes set up to look at, denied they carried any then made me pay up front before they would build it, not seen by me. Bike is way too big for me, is unrideable and unreturnable. Never again
From the same store at centre point mall, they always have very bad attitude and sometimes they refused to accept return for reasons like once they told me that I could only return in the same store that I purchased from even though they sell exactly the same item in the store. When I went to another Canadian store, it was not an issue. Another time, they just said that we could not return because the fan was used; again, we went to another Canadian tire store to return it, and it was accepted as you could not tell if it was used. This time, we bought an iron from this store (it is close to where we live), we were refused again for refund as they asked us if we put in water and we told them yes, we used it once but we do not like it and we found something better from another site; they said that they could not accept it as it was used; they would only exchange it; a manager we as called and he said he did not want to waste his time on this, we used the iron so they do not accept return. How do we know if we like it without using it? We just night it 10 days ago and we just had time to return it after we tried. That is not satisfaction guarantee.
I BOUGHT 3 BIKES FROM CANADIAN TIRE IN PETERBOROUGH A FEW DAYS AGO 1600 TOTAL.
3, STAFF FROM A DISTANCE STOOD THERE CHATING WHILE MY TWO SONS AND I STRUGGLED TO TAKE DOWN 6 BIKES FROM THE TOP RACK TO CHECK OUT. FINALLY, I WALKED UP TO THEM AND SAID, " HOW DO WE GET SOME HELP " YOU SHOULD HAVE SEEN THE LOOKS ON THEIR FACES, TOTALLY DISGUSTED.
EVEN THEN ONLY ONE PERSON HELPED AND HE WALKED AWAY AFTER TAKNG DOWN ONE BIKE. HE JUST WALKED AWAY, DID NOT SAY A WORD. I NEVER COMPLAIN ABOUT ANYTHING THIS STORE HAS NO CLUE ABOUT CUSTOMER SERVICE, NONE.