Canadian Tire review: Auto service - poor (nearly no) customer service.

I called Richmond Store Auto Service to schedule an appointment for changing winter tires on Monday (15/1) early morning. The male staff claimed that the earliest day will be on Thursday and I said it’s too late for me as the snow storm will be coming on Wednesday. He insisted no earlier time slot. In the afternoon (15/1), I checked Canadian Tire website (online appointment booking), and I saw there’re 3 time slots open for bookings (Tuesday 10am, Tuesday 11am and Wednesday 11am). I called again and the SAME male staff picked up my call. I told him the above situation for online booking and after 5 seconds of checking, he said, ‘the 3 timeslots showing on website are FAKE’! You cannot book!

OH MY GOD, Canadian Tire put FAKE info on official website? Are you serious?!

After saying this, the male staff CUT my phone line without saying anything or ‘goodbye’.

Management, can you explain 1. Why fake info can be placed on official website? 2. Why your staff can be that unfriendly and not helpful at all? 3. Did any of your frontline staff having customer service training? Do they know they need to greet their customers and need to speak out their name? Or at least need to say ‘thanks for your call’ or ‘good bye’?

Ridiculous!