Canadian Tire
Reviews and Complaints

On August 11th I took my truck in to have four new tires installed. After installation my display showed that the right rear tire had no air but did. The TPMS required resetting. The young tech was very nice he thought he had reset the TPMS but on the way home did it again.

Returned was told by another person I assume was the SUPERVISOR, who tried again to reset and was told I would have to drive the truck 250k it would reset. I did it did not reset. There was also another customer waiting who had the same problem.

I looked at my truck manual, there was an article about how to reset after changing tires. I took this back to the store with me. 3RD TIME. That supervisor was there, I said you have to follow the instructions in the manual. He was very belligerent, raising his voice, said what do you want me to do change all your sensor? I said they all worked when I came in. You have to go through the procedure and reset within two minutes. He snatched the keys away and took off to the truck.

I followed. He got in the truck set the TPMS display went around the wheels with his attachment throw the keys on the seat and took off in a big huff without saying anything. I got in the truck and the TPMS was reset. As he walked away, I said it's a shame that a customer have to come back three times to show you how to do your job. If this is the way your staff treat a customer, they need customer social skills. I don't think I'll be taking my truck in for service again. You can see from my Mastercard that I do purchase a lot of products from CT makes me want to shop elsewhere.

Thank you in advacne Anthony Leonard.

I purchased a bike for my son not even a month ago, road it a few times and the part holding the bearings was faulty obviously because the bearings fell out, I did contact the store and said to bring it in for repair, In my opinion the bike should be replaced and not repaired because it was faulty part, my son shouldn't have to go without a bike while repaired, I am very disappointed in the way this is handled, last bike I buy there

INVOICE # [protected]

After my two phone calls, already made to your head office, I am still waiting for an approval for Elliot Lake Garage to replace all studs on all four wheels on my Ford truck. My complaint was about the over torque of all wheels after rebalancing. Since I had to use a 4 feet long bar, the next day, to loosen the nuts of one tire I know the pounds applied by the garage mechanic was probably doubled. I have asked that all studs be replace and re-torque properly in our Elliot Lake garage because they have been damaged. This was refused by the manager Nate. I am still waiting for an answer from your Head Office. My wheels have become a road hazard.

On Friday at around 5pm my son and his friend went to the Canadian Tire on Eglinton avenue east near Pharmacy Ave.

I would like to explain firstly, that while in university as a teenager I worked at Canadian Tire and have even been in his home on Bridal Path. Thus, I am not an angry client I respect Canadian Tire.

Continuing, my son required a screw to fix a problem with his automobile. When in the store they found a box of 30 screws for approximately 20 dollars. The boy with my son said would they sell 1 screw to us do you think? The boy says let's try. They go to cash and ask if they could pay for the one screw and the cashier says no. The boys made a huge error in judgment and took the screw. The loss prevention employee caught both the boys and put hand cuffs on them. This is actually against the law! Only police can put cuffs. The loss prevention employee also took both boys cell phones. I am sick and was extremely upset when for 6 -7 hours I couldn't reach my son. I phoned the police and every hospital in ontario. You as a loss prevention employee are ordered to use caution when using force. Only police use force and even they are in the spotlight recently when excessive force is displayed.

I am a strong believer that this was handled incorrectly and illegally.

Your loss prevention employee has my sons information! This is illegal. Only police have the right to as name address telephone etc.

What my son did was wrong...even if it's a screw! I did not teach them to do this. On the other hand we my stand up to our mistakes and thus, your employees also made enormous mistakes.

My sons information must be deleted.

You have and you always had employees which they do not get enough training.

Again, my son was 💯 wrong but you must as well apologize. What I went through as a result of your incompetent staff was unacceptable!

1st of all i called on friday the afternoon on the 22nd of july. i had a leak in my ac unit and i wanted them to look for a leak. the gentleman who answered the phone told me that if i came down that evening before closing that they would be able to look at my vehicle. so i drove my car down, gave my keys to some kid who had NO IDEA what was going on. When i gave him my key i literally had to MAKE HIM write down my information on a post it note. the next day i get a phone call from canadian tire asking me why my car was there and if i knew why my side mirror on my roof., obviously, this was news to me as i was under the impression that my car was in their shop for inspectionl. the guy says to me (100% truth) why didn't you wait til monday, nobody here can fix ACs on the weekend. Im like wow that's crazy cuz ur employee just told me to come in asap and that they would look at my AC during the weekend. So yeah my car was left in their lot all weekend and someone vandalized or hit my car. I WOULD NEVER HAVE MY CAR SIT THERE FOR A WEEKEND THATS INSANE. If their employee said wait til monday, that wouldn't have happened. so will they help compensate me? NO they quote me 800-1700 for a new mirror it's my fault even tho they lied to me. so i have to go back the next week to fix an oil leak that they found during the ac leak test i...guess...so anyway this lady calls me on friday and she says and i quote "honey, heres the deal, we can take your car apart today and it will be ready saturday, or we can wait until tomorrow to take your car apart in case we ordered the wrong parts and then your car won't be ready til monday, i said maam take ur time just please have my car ready sunday, she said 100% no problem. i live out of town so i needed my car for work on monday...so sunday rolls around, i haven't heard anything from canadian tire, so around 1pm and call for an update and dude was super rude giving flack for calling saying it's ready when it's ready, so ok. i hang up. still nothing. so 445pm (they close at 5pm) i call and ask if i can come get my car and theyre like no (honestly chuckliing) that not going to be til tomorrow. so i'm hooped again. so i'm a little upset. i went in to ask for an ac leak. a week later i dont have my car, their negligence led to my mirror being smashed etc etc. so i posted a review on the kelowna canadian google site./ they send me a standard oh i want to resolve this give me your info bit. i do, and the next day dude calls me while im working literally trying to work me, like oh i know u wanted this oh i know u felt this...the standard corporate rub while they literally do nothing for u. at this point in the conversation about 5 mins in i tell him im in the middle of shift and i don't have time for this. i abruptly shut him down and i swear to you 30 mins later he calls back leaves a voicemail saying they just took my car out for a spin and know my drivers side is broken. so im tired of writing this. but i went in for a couple buck ac leak repair. 10 days later and 1600 bucks later my passenger side window is busted and my drivers side window is broken. DO NOT TAKE YOUR CAR HERE! AND IF YOU DO (DONT) DO NOT POST ABOUT THEIR INCOMPETANCE AND RUDENESS UNTIL YOU GET YOUR CAR BACK OR THEY BREAK YOUR VEHICLE EVEN MORE. My damn engine light came on 20 kms after picking up my car and i don't have the strength to deal with it right now. DONT GIVE THESE PEOPLE YOUR CAR!

Recently bought a propane tank at Canadian Tire in Kirkland, Quebec oh July 3, 2023.

The propane tank in June 2023 had a start date for expiry of 12/21. Best option for $56.99 excluding tax. The only other date available was 2/22. As these tanks have an expiry of 10 years, this is unacceptable. Worse, almost no one at Canadian Tire knew how to read expiry dates. I spoke with the Directeur General, Philippe Cardinal told me there was nothing he could do to adjust price in view of the rank being 1.5 years old!

I was stuck and needed one right then.

I did ask him if he believed one of Canadian Tires key competitors, Costco would no way do this. He cowered, and turned away.

I was at Costco on July 8, 2023. The propane tank had a proper start date of 6/23 at a retail price of $49.99!

Canadian Tire, you should be ashamed treating customers this way!

I replaced the breaks of my Toyota Highlander 2019 in December 2022 at the auto service of Canadian Tire Acadi Branch. Since a week, I started to hear a noise coming from the driver side front wheel. I went to the same automobile service today to check the problem. The big surprise was that the noise is due to the movement of the brake pads! According to the person at the service counter, the brake pads have to be replaced and are covered by the guaranty; however, I have to pay 180$ for labor to install them!

I chose to replace the breaks of my car at this service point because I have trust in the offered service and work of its technicians. Simply I was looking for the peace of mind! Today I was proven wrong! My main question is why this has happened at the first place? This would have exposed my life to great danger! Of course, the person at the service counter told me that he doesn't know! But I have the answer! It is either because the work was not done properly at the first place or that the quality of the brake pads that Canadian Tire is using is very cheap!

To sum up, Today I lost confident in the provided auto service by this branch and I am very frustrated! The replacement brake pads are ordered today and will arrive next week. I have no choice but to pay the 180the labor of their installation, but I will never return back for Canadian Tire auto service!

Thank you for your understanding.

Kamal Bittar

[protected]@gmail.com

Cell.: [protected]

Purchase this product, the packaging was damaged when I bought it. was passing through Merritt thought I might’ve needed. It turns out I didn’t need. So I tried to return it to the West Kelowna store, and they will not take a back because the package is damaged.

They told me to go back to the Merritt store that’s about an hour drive from here

What a joke

Part number [protected] $29.99 plus tax

I have a variety of Yardworks hoses purchased last year 2022. x2 100 foot Proflex fiber jacket fabric hoses. 1 proflex fiber jacket fabric hose was leaking halfway along the hose and also a Heavy Duty PVC hose with a big bulge in it only after a few months of buying them last summer 2022. So I brought them back and swapped for x2 100 foot Proflex fiber jacket hoses, last fall (Sept/Oct) thinking it might be a freak issue. And then last month this year May 2023 in the spring I notice both leaking in different sections of the hoses. Isn't a hose supposed to last you more than a year? I drained them and stored them in a dry place over the winter. So it makes me wonder why all the quality issues? This is beyond ridiculous. There must be a lot more people with the same issue. There is no way I am this lucky?

My car has been stuck in Merritt for 2 weeks and in the shop for 1 week for 4 bolts they haven't received. They did not check the receipt of the order and since then have been waiting for them to arrive without trying to order new ones, to go and get them as they tell me falsely when I go to ask. I am wasting a lot of time, I lost my job because of their incompetence. I don't have a place where I can shelter from the rain since the truck is in the workshop. And the general manager of Canadian Tire asks me ironically if I'm paying for gas to get the missing parts. They laugh at me, have no respect for me.

The primary concern for which I sought assistance was an issue with my vehicle's air conditioning unit. I suspected a leakage in the system as a previous attempt by the previous owner to recharge the unit did not resolve the issue.

Upon arrival at your service centre, I promptly explained the situation to your representative. However, I was met with an unexpected refusal to service my vehicle. Despite being a service provider, the representative denied even diagnosing the vehicle, implying that the previous attempt to recharge the AC precluded them from taking any action.

Following this disappointing encounter, I contacted your customer service line, where I shared my situation and my frustration at having waited a week to secure the appointment, only to be turned away. However, the issue remained unresolved.

It's important to note that while reserving the appointment online, I didn't come across any instructions or guidelines indicating that a vehicle would be denied service due to previous attempts at troubleshooting, such as the addition of specific types of gas to the AC system.

I believe this to be a significant oversight in your customer communication, causing needless inconvenience and frustration. I've been left with an unresolved problem, wasted time, and a diminished trust in your service.