Menu
Login
Took my car into Canadian Tire Sylvan Lake 62 Thevenaz Ind. Trail #200, Sylvan Lake, AB T4S 0B6 for an emergency on August 27th around 12pm
We are from out of town and my car broke down on the way to the beach.
We were told that we could leave it there and someone would run a scan on it to see what the issue was. Get a call at 3 pm that it is the starter that went and they need to order a new one and get that installed. No problem, we left our car there and went home with a friend.
Get a call Thursday August 31st that my car will be done just that they recommended changing out some other parts when changing out the starter.. the o ring or something I cannot recall. Sure fine, do what needs to be done to get it on the road. They tell us to come Friday Sept 1st for 12pm. We borrow my moms vehicle to get down there, drive the 2 hours and show up right for 12 only to be told its not done and its not actually scheduled to be looked at until 2pm.. Fine we will go for lunch and wait for the call. No one calls, I call them at 3:30 pm asking what is going on, the response oh we are making progress it shouldn't be too much longer. Instead of sitting at the boston pizza waiting we go to the Canadian Tire. Guy at the counter is on the phone trying to find now another part because yet something else is gone wrong, now its the fuel injector and they of course do not have the part. So they made my pregnant self drive all the way there saying it would be done, only for it to not be done at all, no one even looked at it. It is now Wednesday the 6th and the part is still not there yet and not scheduled to be there until tomorrow. So I will most likely not have my car back until the weekend. They do not take payment over the phone so now I have to find a way to get all the way back there. And I mentioned the guy told me if this was something that the mechanic caused that it would be covered, brought that up with the manager today and she had no idea what I was talking about. Crazy how all these things keep going wrong while its sitting in your shop for almost 2 weeks. My car was not leaking anything before I brought it in. And now all of a sudden it is, and I am just getting the work around. I have never waited this long to get my vehicle back from any type of service. I am super unimpressed.
Desired outcome: I would like some sort of discount off my total invoice that I am going to have to pay, a discount for sending me all the way out there when it was no where near being completed. My time is important as well.
