PartsWarehouse.com
Reviews and Complaints

Worst company I’ve ever dealt with! Ordered a Micowave outer door assembly on January 5th 2024. Online it said In Stock. A week later I see or hear nothing so I call them only to be told it’s on back order. They said estimated shipping date is February 14th. February 18th I call back, still on back order, estimated shipping date is March 5th. March 8th, they call “ME” and said part is being shipped. March 10th I call and was told part is being returned to them by UPS due to damage so I ask, when will the new one be shipped? She tells me oh sorry, it’s on back order and estimated ship date is April 24th. “I’m Done! I tell them to cancel the order and was told I will get a refund within 24 hours so we’ll see. Found the part through Sears online and will have it in five days! This place does nothing but lie to you and they have no idea what they are even talking about. Do your research!

If I could give negative stars I would. I made an order online with this company which stated 3 to 7 days for parts to ship. I wait 2 weeks and I do t get a email or tracking number updated. I call and am told parts are now limited and mine would be shipping out next day. I wait a week and nothing arrives. I call again and am told either I can have my money back which will be processed in 72 hrs or continue to wait. Not trusting the company I said I would like a refund. I am still waiting for that refund I do not recommend anyone to do business with this company and wish the ComplaintsBoard.com would unendorsed them.

I ordered a part that had stated "Expected ships in 2 - 4 days" - I called on the 5th day for a tracking number and was informed that the supplier is out of stock until October. - My card was already billed for the part and shipping, yet there was no part, nor shipping. (Best financial business practices in retail do not bill until it leaves the wearhouse). Yet they knew they did not have the part in stock. - Deceitful practice. I called to have the order cancelled and the operator informed me that I need to escalate. - Ok who was I talking too? She said it would need to be the online form. - Awaiting response.

1. their web site was a breeze to navigate. 2. they had the part I needed, at a price that actually was significantly better than from the mfr. 3. they acknowledged receipt of my order promptly. 4. they shipped promptly also, and notified me by email, including tracking number. 5. when the part arrived, it had been packed well. 6. and finally, it arrived quite soon after I placed my order. My conclusion: I bookmarked PartsWarehouse.com, and will not hesitate to use their services again when some other appliance that I own breaks down or wears out or whatever. For all you DIY types out there HIGHLY recommended! *** in Seattle, Washington

this is the second time I tried to order from this drop/ship company and I was furious the first time. I ordered a part over a month ago and haven't heard a thing. Finally, after several emails I find out that the part is on backorder from the manufacturer and will not ship until next month "estimated." All I want is my money back. Don't even have the decency to inform me of the backorder, the late arrival or anything. How can a business do this - they need to have a disclosure that it won't be anywhere near the 5 days it takes as it states on their website instead 95 fracking days. I have lost $1000s without this part. Find another part store ... Don't order from them

Very reliable company with a customer service that is second to none! One item on my order was mixed with another, It happens, I contacted them and they immediately shipped the correct item and kept me posted on its progress. Their communication skills are first rate. I am sure that their attention to detail is the same for everything that they offer. My parts were for a Lawn tractor. I found the correct one on their site through the diagrams. Excellent detail. Received the part, installed it, and my mower is running again. I even ordered the blades i needed from them, couldn't locate the correct ones locally. I will definitely order from this company again. Thank you for your help

I have had my vacuum since 2002 without any problems until I decided to take it apart to clean it. My habit is to keep all the parts in one place but this time I lost a part and couldn't even remember what it looked like. Loathe to be told at a repair shop that it was too old or worse that the repair would cost as much as a new vacuum I sought a parts company on the web and landed on Parts Warehouse. I required assistance determining which part was missing and after 2 days I received an email with a suggested part. Although they could not say that it was specifically for my model, the return policy was enough to try their suggestion. Once ordered it came within 2 days and it was exactly the part I needed. I could not be happier with the customer service I received.

First of all, I'm becoming convinced that this company is fraudulent. I ordered a simple vacuum hose from them on 8/14. I received email confirmation of the order and it stated shipping in 3-7 days. It is now 14 days later and I haven't received any confirmation of it being shipped. Emails to them and phone-calls (that go straight to voicemail) have been unanswered. I will need to go through PayPal to get a refund from them as they seem wholly unable to respond. AND the "Customer Review Rating" here on ComplaintsBoard.com is very likely a fraud as well. If you look closely, you'll see that a large number of the 5-star reviews were all posted in June...several per day and nearly 5 days a week! Really?! What company receives THAT many reviews at all in such a short time on THIS site!? No less ALL of them being 5-stars! ComplaintsBoard.com needs to look into this.

Awful simply awful. I ordered 3 parts from them and they gladly took my money and offered me a shipping confirmation and tracking number. When the package arrived 2 of the 3 parts I ordered were missing. When I called and complained they told me O those parts are discontinued and will refund you your money. The problem is is that to those parts interact with the 3rd item. So basically nothing works. They had 5 days to email me or call me and notify me that the part was discontinued. But they didn't they never contacted me they let me set and wait for 5 days to find out after the other part arrived. I'm still awaiting my refund this company customer service is so horrible there is no way they should be registered on the ComplaintsBoard.com. That's the real scam here is that they are listed as a good business with the ComplaintsBoard.com.

Placed an order for a new part on June 2. Waited 6 days for an update on shipping status before contacting parts warehouse. After being asked to leave order # and my telephone # someone called me back about 2 hours later. The nice young lady proceeded to inform my order will ship on June 29. YES, 27 days after my order was placed. The problem with this is upon ordering the item there was never any indication it was out of stock or a "special order part" as I was told. I call this blatantly misrepresented on their website and bad business ethics. Never was it indicated as special order or out of stock. Of course you have my money and now I need to patiently wait with bitter taste of deception. Buyers beware... of sketchy practices. Furthermore I would never agree to wait 27 days for a vacuum part. I would have paid a few dollars more for an in stock part.

I placed and order with Parts Warehouse on 5/5/2022 for part # DY-XXXXXXXX I. This order was placed on line with my ship to and bill to address being the same, the part was to arrive within 3-7 days according to the order, upon waiting for the order I received from UPSP that the order was being returned to and old address that I no longer reside at. I have call every day although that have been return call from them it not easy for me to pick up my phone while I at work. I was informed by voice several version of their finding while are all incorrect. I was told that I had no order, second time it that the item was on back order and they did not know when they would be getting in any time soon, which is a lie on their web site today 5/17/2022 is available and on sale go figure! I phoned again today to see what lie I be told today all I want is my product or a return of my money, Ether way I will never order from them in the near nor present future.

Terrible customer service. I have left messages for two months and just got a call back. The people I am talking to in the returns dept have zero product knowledge. I have a defective pool pump and the lady is trying to tell me to send a picture of the damage of the original box. They want pics of the original box, the serial number and such which is reasonable, however since I can't prove the damage I am getting nowhere. The part was machined and pressed, and when pressed it caused a hairline crack, and leaks. Easy to understand. Instead of just saying, hey sorry its a bad part, its been up to me to prove its broken and send pics. Also the sales person Tonya at ext 203, I left messages for daily. She said, and I quote if you have a problem call me and I will take care of. 10 plus messages not one return call, only a return call from what appears to be an offshore call center. This place is a joke, and the worst customer service I have ever experienced. Its not hard. Just send me a new pump and say you are sorry. Instead Im being treated like I have done something wrong and have to have the burden of proof on me.

Buyer Beware! I ordered a Hayward Skimmer spacer that was advertised as "ships same day/next day" on their website. I called and spoke with a sales agent to confirm that it was in fact in stock. She assured me that it was and that I would have the part in 3 - 4 days. Two weeks later, I still do not have the part. I checked their website again and it is showing that the part is available and will ship same day/next day. I called Parts Warehouse and acted as if I was a new customer. Again the sales agent said the part was available and that it would ship today, if I ordered today. I explained that I had already ordered it and wanted to know when I would receive what I paid for. She apologized for the delay and told me that my part would ship out today. She said that I'd get an email shortly with a tracking number. I waited a few hours and did not receive an email so I called back. The man I spoke with told me that the part was in fact going to ship today and but it had not been scanned yet. He said that it would be scanned within the next hour and a half. He assured me that I would be receiving the part I ordered by tomorrow and that I would get an email with the tracking information shortly. Four hours later...no email..no tracking information! I called and spoke with the 3rd sales agent of the day and she has no idea where my order is and is not showing any shipping information. I asked to speak to a manager but they are gone for the day and won't be back until Monday. I've been flat out lied to by each person I've spoken to. How can they get away with lying to their customers like this? They take your money, promise to deliver but don't, and then they lie to you when you call to inquire about the missing part.

I ordered a heating element for my oven on 5/13. According to the website it is 2 day shipping. I paid double the shipping price for the item to come via FedEx vs USPS so there would be no reason for delay. On 6/5 (Friday) I called to inquire as website still showed processing. Their system states experiencing high call volume and to leave a message. I received a call back within an hour stating it was set to be shipped on 6/10 (Wednesday). I called again on 6/15 (Monday) when item was still not received and site still showed processing. Again had to leave message and this time did not receive a call back. Called again on 6/17 (Wednesday) and again had to leave a message because of the mysterious call volume they seem to constantly have. This time they called back and said item is arriving on Friday. I verified she meant this Friday, 6/19 and what should I do if it is not here Friday. She then said it was shipping from the warehouse Friday and should be there in 2 days through FedEx. It is now Monday, 6/22, I have never received an email stating shipped, a tracking number, site still says processing, and when I call they are still experiencing high call volume. I thought this company would be ok to order from since they were willing to share their ComplaintsBoard.com link. I was stupid for not clicking the link before ordering. I now see I am having the same issue many other reviews have had also. The ONLY reason they have 4 stars is because in 2017 they had many people leave fake 5 star reviews. You can tell because A. There are a bunch on the same day or within a few days span, etc. B. Many use odd language to describe their experience such as "internet firm". In today's message I demanded a refund and stated that I will be reporting to ComplaintsBoard.com. If they do not call back or issue refund I will be contacting my credit card company to see if it is not too late to dispute. Just like the other reviews stated I was charged immediately for the item. I am a mother of 5 and have had to get creative with meals for long enough. I need a working oven!

On December 14 I ordered some parts for a Porter Cable router. Order #XXXXXXX. At the time of placing the order I fully paid via credit card, $18.24 for the order including the cost of shipping. I received a confirmation of the order by email. Over the last month I have placed several calls to the company "Customer Service Department" but no one answered the calls and I was sent to a recording in a message center. I left my message in the service, including the order number and my email and phone number. The recording in their message center said that they would respond to me within 24 hours. To date-January 25, I have yet to hear from them indicating what the delivery problem is. I believe that their service is extremely poor, and I would not recommend that any customers use them in the future.

Order placed on May 14 for a replaced cord for a Dyson sweeper never received. I placed an order (#XXXXXXX) on May 14 for a sweeper replacement cord ( Dyson Powercord Assembly #DY-XXXXXX-XX). To date have not received the item. Parts Warehouse has not contacted me about any delays. I have called them but have not been able to talk to a real person due to "unexpected volume in calls". They do not offer the ability to cancel or return an order on their website. The worst part of all this is they immediately charged my credit card. It appears from the volume of other complaints about Parts Warehouse, they are in the fraud / scam business. I continue to be amazed at the number of hard working people that have been getting up the majority of their lives and putting in a days work for a days worth of pay, to be preyed upon by Godless scum bags.

Paid and never received items. They just kept saying "next Monday".Dishonest on website and promise of delivery on phone. Lack character and integrity Customer number:XXXXXXX Items never delivered... every time I call, No one answers. When called back, they say will be shipped "next Monday". It will have been 6 Monday's with no shipment. Said "ships within 5-7 business days". Called several times/days with no answer. Left messages, did get response, and guy said it would ship Monday, June 15th and that shipping was upgraded so we would get it Tuesday the 16 or Wed the 17th. Called AGAIN, Friday the 19th and guy said it was set to ship Monday the 22 Then, when I pressed, asked to speak to manager. ***? I think was her name. She gave me the run a round, saying It might not ship then either after I pressed, and upon further questioning, *** said "upper management" said they were refunding my money and they hung up.

Could you help shed light on this shipping discrepancy and possibly provide an opportunity for me to pick up the part in person? Parts Warehouse is indicating that they shipped the package on May 31st. FedEx is indicating that they have not received the package from Parts Warehouse. Parts Warehouse in their latest correspondence is now indicating 7 to 15 days delay and "Don't contact us again until 15 days." Prior advertisement was indicating 2 to 5 days delay. Parts Warehouse is also indicating that I cannot pick up the part in person because of COVID. This seems very strange with all the mask protocols in place. I paid for premium shipping and additional cost for part to receive that part ASAP. As indicated by Parts Warehouse in correspondence, to me it seems strange that a company like FedEx would indicate they would forgo the scanning process when they receive a part. I enclose all of the correspondence. Thank You

Terrible company! Stay away! Scam! I purchased a product on their website. Got the order number. The website states clearly for global shipping (including Canada) (https://www.partswarehouse.com/help_answer.asp?ID=12) "International Shipping to Canada and Beyond. USPS International First Class and International Priority Mail is offered for customers outside the United States. Please allow 10 to 14 days for delivery". After the order shipped, they sent another email stating "International Shipping: International shipments may sometimes take between 10-20 business days to arrive, depending on Country and remoteness of destination". I complained; they responded "Typically, orders are delivered 10-15 days after the package has cleared customs. If you have not received your order by the 30th business day please contact us and a trace request will be placed with DHL on your behalf". 3 weeks later not received. Shipper (DHL Global) said if not received by Aug.6, get refunded by the sender.

Consumer Fraud and Deceptive business practices. Never received the part I ordered and they're refusing to refund the money. I ordered a part from their website that listed it as "IN Stock" on 06/04 and was told I would receive the part in 7 days. On 06/15 I called only to get a message "We are experiencing high call volumes and to leave a message with my order number and a reprsentive will gat back to you" which I did. I received a call back 2 days later now telling me the part would be shipped on 06/24 and I should receive in 5 days. On 06/30 I still have not received the part I paid for. So I called them again and got the same message "We are experiencing high call volumes and to leave a message with my order number and a reprsentive will gat back to you" Later that night I received a call from them telling me now the part won't ship out till 07/06. This has happened 3 times and I do not have my part or any refund. If you look at the ComplaintsBoard.com site" *** XXXXXXXX/customer-reviews " you can clearly see they're doing this is numorous people. This is out and out consumer fraud and deceptive business practices. This website needs shutdown and the people running it sued and put out of business.

I ordered a part for my lawnmower almost a month ago and have not received it. I have been contacting them for the last two weeks, dozens of phone calls, voicemails, texts, emails I've gotten two reply responses that said they are escalating it but have not heard anything. I ended up ordering the part today on Amazon and will get it tomorrow. Shame on you parts warehouse for having such horribly poor customer service and absolutely worthless customer response. I want my money back and I want other people to know not to buy parts from these shysters. And shame on you ComplaintsBoard.com for representing such a worthless company. ComplaintsBoard.com has contacted me as I own my own business and basically you just pay them for them to give you an accreditation with no actual proof of being a good company. My neighbors have complained to the city about my yard not being mowed so now I have to use a weed trimmer and it takes hours to cut my lawn. CustomerID# XXXXXXX Thank you for your order. Your order number is XXXXXXX, placed 05/13 at 02:03PM. Bill To: ***, *** XXXXX United States XXX-XXX-XXXX ***@yahoo.com Ship To: ***, *** XXXXX United States XXX-XXX-XXXX Payment Info: PayPal Express Shipping Method: USPS Order Details: Code Item Qty Price Grand Total HM-XXXXXXXXX Homelite/Ridgid/Ryobi Led Assembly #HM-XXXXXXXXX 1 $15.79 $15.79 Subtotal: $15.79 State Tax: $2.29 Shipping Cost: $5.98 Grand Total: $24.06

After ordering replacement lawnmower deck and was sent the wrong part, after returning item the company reported they did not receive returned part I ordered a replacement lawnmower deck for my mower. I ordered the correct part as listed a manufacturer parts list that was listed on the company's website. I ordered a particular part number and yet I was sent a totally different part and number. The company reported that the part was no longer made or available by the company and was out of stock. The company did not inform me of this important information and yet shipped me the wrong part for my mower. When I called to return the item I was informed that wrongly shipped part should have been noticed by me and thus I was responsible for the return shipping fee which amounted to $217.02. I requested that Partswarehouse pay the shipping fee but my appeal was denied. After shipping the item to the correct address provided by the company I shipped the item back. After several weeks I inquired as to why I was not issued a refund when the company reported the item was never received despite a confirmation that it was by FedEx who regularly picks up and delivers to the company's shipping location. Again I was told by the company that it was my responsibility to trace the return with FedEx which I did. FedEx reported the matter was investigated and found that there was no evidence that the delivery was mishandled claim # XXXXXXXXXX. I left numerous messages with the company to inform them of the results of the FedEx trace and I requested a return call which to date I have not received.

Part came incomplete. I ordered a Clayton & Lambert P4490 Skimmer faceplate cover on-line Sunday April 5th. No where in the ordering process did it tell me that there were no screws. No where did it say Faceplate only. The screws are custom, you cannot buy them just anywhere and for $50 I would assume it wasn;t just for a flat single piece of plastic that it would be complete. I have screen shots of the website that shows there are no details about what is included or not included. I called and complained that there were no screws and was told yeah, they don't come with. I said ok, I need them, so how do I get them asap. I was willing to purchase them, but when I was told I would also need to pay for express shipping again I was shocked. So you didn't give me the complete details and if you had I would've ordered them in the first place and then I would only be paying for shipping once. But, now you want me to pay more for the screws than the actual faceplate and additionally express shipping. So I said, I would rather return the entire order since this is not what I was lead to believe I was getting.He said no problem, we will send info to your email about how to return. And guess what, insult to injury, they now want a 15% restocking fee... That is not good business. You sent me what I believe to be an incomplete order, when I said I would go above and beyond and pay additional I was told that they wouldn't even make it right by paying the shipping. So now they want to me to pay the initial shipping, a 15% restocking fee and the return shipping? Not fair, not right, and I shouldn't have to pay any of those things.

Scam-order never shipped. They said parts were still being made by the manufacturer! Then they claimed it shipped and sent an invalid tracking number. Complete scam! I ordered 3 kitchen appliance replacement parts on 07/12. All the parts were and still are listed as currently available "ships within one day". On 07/14 they charged my credit card and called me to say the order would be shipped on 07/16 and I would receive a tracking number. It never shipped. I never received an update. On 07/23 I called to inquire about the order. Someone called me right back and said the parts I ordered were in high demand and they ran out of them, but no need to worry because more parts were being made by the manufacturer! I said, all 3 of my parts for 3 different appliances are "currently being made by the manufacturer"? He said yes and the earliest they will be available is the 28th. I knew at this point I was being scammed! I found the parts on another site, for much cheaper and ordered them for next day shipping. I immediately, still on 07/23, tried to call PartsWarehouse right back to cancel. No answer. So I emailed them, explained the whole situation and asked that my order be canceled with a FULL refund. Their automated response says issues will be addressed in 24-48 hours. I JUST received an email from them on 07/26 saying my order cannot be canceled because it already shipped on 07/24 and they gave me a tracking number. This is the first notice I have received stating the order shipped. Surprise, they claim they shipped it after I requested a cancel, yet 4 days before the earliest date they claimed the parts would be available? And the shipping tracking number is invalid!

I ordered a part for my vacuum based on what their website directed, I also ordered two filters. They are making issue with a return it doesn't fit. I ordered a part for my vacuum based on what their website directed, I also ordered two filters. They are making issue with a return it doesn't fit. I immediately called the next day after getting the part and said it doesn't fit, they charged for shipping when most companies don't, I asked for a return label and they won't send one, so I am paying for shipping again and then after I look them up on google and read the complaints I find out I will be charged a restocking fee of 15%, this is outrageous in this day and age for a company to treat customers like this, I am just mind boggled that they just don't care, there are way more complaints about them then I have time to read about this same thing over and over, I have asked for a call back from management but haven't received it, I had to send them pictures of the wrong part that THEY sent me, pictures of packing slips and my own vacuum, it is a waste of my time at this point I am just going to take it as loss but I will review them to dooms day this company is horrible, shame on me for not checking their reviews first. You can't get people on the phone when you call you have to wait for them to call you back, there is NO customer service they are essentially stealing from people because they know they are going to not help people when they send the wrong parts, they will just take your money with no care, no were on my order when being placed did it say I would be charged a restock fee or have hassled returns or I would never have ordered from them, you have to go to an entirely different page to see this *** when they don't even say read before you order, it is just mind blowing they are getting away with this and not shut down it is out right theft!

Still haven't received refund on my purchase. Never got any confirmation until this last Thursday lady told me I was going to get refunded. Order Details Print Invoice Order#: XXXXXXX Order Placed: 06/15 at 03:01PM PST Order Status: Processing Ship To: *** c *** N *** OH XXXXX-XXXX *** XXXXXXXXXX Shipping Speed: FedEx Home Delivery(r) Items Ordered: Price: Status: 1 of : Hitachi/Metabo Cover for soft Start #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo Nut for overload protection wi #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo ROTATION PIN C10RJ #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo Strain relife Bushing #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo Switch Cover C10RJ #HIT-XXXXXX $11.36 Processing 1 of : Hitachi/Metabo Switch FLAP C10RJ #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo Switch Lock C10RJ #HIT-XXXXXX $3.05 Processing 1 of : Hitachi/Metabo Switch PANEL C10RJ #HIT-XXXXXX $4.82 Processing Payment Information Bill To: *** c *** N *** OH XXXXX-XXXX *** States XXXXXXXXXX Payment: Credit Card: Visa *** miller ***3793 Order Summary: Product Subtotal: $34.48 Tax: $3.79 Shipping: $15.99 Grand Total: $54.26 this is a copy of what I ordered did not received an email text or any type of information in regards to what was going on all it said was processing so that's why I turn to you I did however receive a phone call last Thursday on June 25th and this lady told me that she apologizes for the situation and not receiving my order they were experiencing delays and such so in return she said that I would get a refund I have not received any information yet since then I'll keep checking my credit card account and nothing has been credited to my account so I do expect the full refund I noticed there's other complaints about this situation so I wish I looked at this in the beginning so I hope this can be resolved very soon thank you for your time

Made my order on March 30th was billed March 30th and have still not received my parts. I want a refund or parts todays date May10th 2020 Nothing below has been received, I was billed on dates below for items below. Emailed them and they called me and are supposed to call me like letter below on said dates. Nothing I want my money refunded or parts shipped ASAP ridiculous time frames! CustomerID# XXXXXXX Your order number is XXXXXXX, placed 03/30 at 05:58PM. Bill To: *** , *** XXXXX-XXXX ***@gmail.com Ship To: *** Payment Info: *** Shipping Method: *** Order Details: Code Item Qty Price Grand Total XXXXXXX Jacuzzi Whirlpool Bath Skimmer Body, JWB Front Load #XXXXXXX 1 $76.01 $76.01 XXXXXXX Jacuzzi Whirlpool Bath Skimmer Weir, JWB Front Load, Silver #XXXXXXX 1 $92.17 $92.17 XXXXXXX Jacuzzi Whirlpool Bath Basket, OEM, JWB Skim Filter #XXXXXXX 1 $22.04 $22.04 XXXXXXX Jacuzzi Whirlpool Bath Skimmer Screw, JWB Front Load, 10-24 x 1" #XXXXXXX 1 $3.82 $3.82 XXXXXXX Jacuzzi Whirlpool Bath Skimmer Washer, JWB Front Load, 10 #XXXXXXX 1 $3.71 $3.71 XXXXXXX Jacuzzi Whirlpool Bath Sealing Grommet, JWB Front Load #XXXXXXX 1 $3.95 $3.95 XXXXXXX Jacuzzi Whirlpool Bath Nut, JWB Front Load #XXXXXXX 1 $3.34 $3.34 XXXXXXX Jacuzzi Whirlpool Bath Thermostat Sleeve, JWB Front Load #XXXXXXX 1 $66.95 $66.95 Subtotal: $271.99 Tax: $0.00 Shipping Cost: $12.98 Grand Total: $284.97 Thank you for shopping with us! If You Found It. My Gear at PartsWarehouse We Saved it! PartsWarehouse Facebook PartsWarehouse Pinterest PartsWarehouse Twitter PartsWarehouse Google+ Contact Us Blog About Us Thank you for ordering from PartsWarehouse. Last correspondence 5 days ago amd nothing since. Your message has been assigned to a member of our Customer Assistance Team. As soon as our team member has researched your request, they will contact you within 24-48 hrs with more information. If there is any other way we may be of assistance, please don't hesitate to contact us: Call [protected] Text [protected] Email [protected]@partswarehouse.com Regards, Danah Customer Service PartsWarehouse.com

Deceptive advertising on their web site. They continually say "Availability: Item usually ships within 10 days" when in fact it is always out of stock This business should not be allowed to advertise on its website that it is a "ComplaintsBoard.com Accredited Business" based upon its questionable business practices. On February 10 of this year, I ordered a Sears Kenmore Brush Assembly from Parts Warehouse. The page where it is featured is still up and running, and I have attached a screen capture for your review: https://www.partswarehouse.com/Kenmore-Brush-Assembly-Floor-KC83QDWCZV06-p/kc83qdwczv06.htm?gclid=EAIaIQobChMIvr-8taO_5wIVaYVaBR2_GwT2EAQYASABEgLzSvD_BwE&Click=XXXXXX In looking at that page you will see that it says " "Availability: Item usually ships within 10 days". THAT IS SIMPLY A DECEPTIVE STATEMENT. Although I can understand that in some or many cases, this can be the case, it is NOT the case with this item, the page is deceptive, and the company refuses to correct this. After I placed the order, and paid for it on February 10, a week later I noticed that the item had not been shipped, and decided to call to see the status, on February 17. I was told that, in fact, the item was not only out of stock, but they had no idea when it WOULD come in, and intended to hold on to my money indefinitely! I said that I wanted my money refunded, and the refunded it right away. What is my complaint? Since that time, more than 4 months, I have called to see if they have the item in stock, and the answer has always been "no". I feel it is a deceptive advertising and business practice for them to maintain on the web site "usually ships within 10 days" AND ACCEPT AND HOLD CUSTOMERS' MONEY, knowing that they cannot possibly ship the item or even obtain it in that time. Accordingly, you should require that they change the web site to honestly say "out of stock, unknown when it will be in stock". When I have suggested the change they have ignored me. One final note: they told me that they don't even maintain a wait list or notification system. A customer's only choice is to give them money to hold indefinitely in the hope that the part may come in some day. That is certainly not "usually ships within 10 days" which should be removed from the web site.

1. Not receiving correct part 2.Deceptive practices A. Advertisement B. Unreasonable time delivery expectation. 3. Poor customer service After reading similar complaints about this company, I am now submitting my complaint for documentation after it looks like something bad happened to this company a couple of years ago. Specifically around July -19. Clearly this company was a vacuum cleaner parts replacement "warehouse ". Apparently, they decided to expand their "inventory " to include thousands of other additional parts. I placed an order for a "in stock" Dewalt compressor switch part during the first week of April . I think there was a 3 or 4 day delivery time frame. My credit card was charged within minutes of the submission. After at least 3 weeks later, several text communications back and forth, I received a package from the company. In the package was a inexpensive part to a vacuum cleaner. I was amazed at how someone could mixup a compressor part from a vacuum part. And disappointed how it took so long to receive the wrong part. Now, thankfully, via text messaging, I was able to report the wrong part mixup. All I had to do was take a few pictures and send via text and resolve the issue. I was even told that I didn't need to send the vacuum part back. Fine. I was told that my original part order would be "resubmitted ". I agreed that I would wait again. A very vague delivery time was set. I think it was around 1 week. After this time frame came and went, I was told about another delay, because of manufacturers supply chain issues. Another date was given. Probably an additional week. There were several cycles like this. No responsibility ever taken by this company. Finally, with limited information, I decided either this company was a complete scam or they had absolutely no control over any of their "inventory ". There is, clearly, NO warehouse. Maybe they have some common vacuum cleaner parts inventory. Who knows. Finally, I did finally call and left a voicemail, but I simultaneously sent a text message saying I would simply prefer getting a refund for my order. I did receive a voice call from a customer rep., but unfortunately I missed the opportunity to talk with her. My text message was answered with a familiar statement. Basically, my part is scheduled to be shipped at the end of this month of May. Who knows. Do I wait 11 days and still not receive the part? PS. I really need this replacement part to fix my compressor, in order to finish several projects I started in April? Or risk the real possibility that the part will not come? Where I will be in the same spot as I currently find myself. (I am probably going to simply purchase another compressor, move forward and eat the cost of replacement) In fact, I am writing this complaint, because I think this company has gone "corrupt". Admittedly, not necessarily malfeasance on their part, but simply a poor conceptual business platform. I did not see one positive comment to the ComplaintsBoard.com since several years ago. Only negative comments, basically the same as mine. I have no idea how the ComplaintsBoard.com assigns their ratings. But the ComplaintsBoard.com's "A+" rating seems to be unrealistic. This is not my complaint, however if I am correct a revision is due. Nevertheless, I hope this review helps consumers make better choices AND helps this company change their policies to be more transparent to their customers!