ECS Tuning
reviews and complaints

PLEASE STAY AWAY FROM IT My daughter accidentally ordered some small part from ECS TUNING that I have previously search on web, when I got message from PayPal I immediately contacted sell department and customer care email, I told them about what's happened and kindly ask them to cancel that order. The next day they sent me email that my return was approved after I receive it I could send it back...For a few bucks of profits they just don't wanna help at all... Company that should not be in business, horrible and unprofessional people... STAY AWAY FROM IT

Horrible service, slow shipping. I placed an order and it was split into two shipments. One arrived and one did not. Upon speaking with the ECS team they notified me that I had inputted an invalid address. Keep in mind that this was one order, and two shipments, and the first shipment has already arrived at my invalid address. The ECS team was rude when the issue was brought to their attention, and said Id have to repurchase the parts and hope my address wasnt invalid again. I still have not received a refund for the first order. I Would not recommend anyone shop with ECS Tuning.

I purchased 4 ECS V4 rotors less than 2 years ago. After very little use in normal driving conditions all 4 got warped. I contacted customer service and was given the option of a refund or exchange. I opted for an exchange and told them I would send the old ones back. They never sent me a replacement and when I called they said they would need the old ones back. I told them I could not take it off without replacing it but they didnt understand that. I offered to buy new ones and send the old ones back for a refund but they refused. They would not back their product and are making it difficult to replace the item.

Order # *** on sep 7 still waiting cannot drive car ECS Tuning has deceptive info on their website in 2 occasions I ordered parts on their website the first time I had to cancel since I needed within 3 to 4 days which is longer than most auto part stores. This second time I am currently waiting almost a month and every day the inform me that the product i purchased will be shipping tomorrow. Their website also provides false information by saying that "warehouse transfer" status means ships within 24 hrs This is unacceptable they also claim that I have option to possibly choose a different vendor part but I have not been provided reason why takes 1month I need this part asap

They sold me a product not listed in the description and will not accept responsibility or let me return it on their dime, to make things worse they took down my review warning others. Misleading description item comes as one black piece not aluminum as described. Cheap knock-off that is selling due to improper sales description. To save you time from my experience of being on hold over an hour multiple times,Seller assumes return shipping because the return is classified as not usable because technically the R32 badge is aluminum. Do yourself a favor and look elsewhere for this conversion Kit; with these used car salesman it takes a minute to make the mistake(buy) and there's no lemon law(return) to rectify the headache surly received Share I 02/11/22 0

I have purchased several items from ECS. But the last transaction deserves a 2 star or even 1 star. Basically, I ordered a gas line hose and paid extra for the overnight Saturday shipment. The sales rep on the phone promised it can arrive on Sat. Well, guess what? It didn't and arrived on Monday instead. I called back and they issued an RMA to refund the extra shipping charge back to me because they missed the shipment. Now 5 weeks later and a few emails to ECS, they are just ignoring me and never refunded my money. It's a pity because it's only about $35, but they still refuse to take ownership of their decommitment. I even have an RMA# and they still won't give me a refund. I will be disputing thru my credit card company, but I'm disappointed because it shouldn't be so difficult.

After waiting for months for parts to arrive, I've finally canceled all my orders with ECS Tuning. From saying items are in stock when they are not to not even returning emails or phone calls the service I've received from ECS has been terrible. After doing business with this company for almost 10 years i will never buy another product from them. They posted one night a brand new ECS brand front sway bar and link kit, so i ordered it the night it got posted. Said eta would be about a week after a month from ordering I contacted ECS and they said they will check and call me back and then never called me back. They blame covid when they cant even track their own inventory or return calls or emails. I will never do business with ECS Tuning ever again. Anyone trying to purchase parts please beware.

I'd give 0 stars if I could, I ordered an intercooler 5/13/22, Until today 6/6/22 ECStuning has lied to me over and over again saying my part was pulled and being shipped that same day and I have screen shots of each of the chats and emails saying that. I also asked for management and a representative went on to act like she was when at the end come to find out she wasn't, but *** who then started to chat as I had to ask again for actual management backed everything the rep said and wouldn't accept any blame and put it on me to pay for a new item! ECS should've never lied nor make me pay for a new one when ECS is who lied and lost my part! I warned them as well that I would be contacting the Complaintsboard.com and they said go for it like they're above the Complaintsboard.com and how powerful a simple review can be. Truth matters and ECS = BS!

I was sent wrong size O-Rings from an "assembled" kit that ECS assembles for certain jobs. The job I was doing was changing the cooling system (water pump, thermostat etc.) in my 2008 M3. I was forced to reuse my old original O-rings to put the car back together because I needed to use the car and wouldn't be able to wait for replacements. I contact their customer support and they did nothing to support me. They offered to refund me $3 (the cost of the O-rings), no new coolant or anything else that cannot be reused once taking apart again. Also, you cannot reach them by phone. They are either inundated with customer complaints everyday or they only employ one person half-time. You will need to email three or four time over two weeks and then somebody responds asking questions that have been clearly explained in the original email. They are a waste of time.

The worst customer service I've ever dealt with. Actually lack of. I ordered a complete head for 08 Audi after many chats I was told this would just "bolt on" turns out they ordered the wrong head. The original one I ordered was $1600 now they are saying they ordered the wrong one and new one is going to cost $4300. My mechanic and I have have made numerous calls and after 3 days got ahold of someone who said we need to send back wrong one and my core and they would figure out not a straight across exchange but close to it. Next week no email from him. Left voicemails 2 days in a row. This is almost 3 weeks now can't get a manager or their info. No one follows up no one has a good resolution. No one cares. I just ordered the correct head for Way cheaper `$1500. I will never deal with *** again. They lack customer service skills, especially when it their mistake

I purchased 4 apr exhaust tips from these people, to check if they were the right fit I asked through there website with their software and it told me that they would, but since it was a golf r that 4 exhaust pipe tips would be needed. When they arrived in *** it was quite obvious that the tips were round in shape where my exhaust pipes were oval. I visited a exhaust shop and they told me it would cost another $180 to cut off the oval exhaust pipes to fit the round pipes. I have sent email after email to resolve this problem and have had to wait up to two weeks for a reply often talking to a different person. Now I have been given a label to send it back but they want me to pay for its return, I offered a deal that they could pay $120 into my PayPal account and I would keep the tips and have them fitted to my car .No reply, not good people to deal with, never again

This company sold me an item advertised as new and would fit my year make and model vehicle. When the item arrived it was missing parts, the instructions were not close to the item I ordered, the item didn't fit my vehicle. I requested a refund upon my returning the item and they told me no refund could be issued as my product was a scratch and dent. Mind you I paid full price for the item and nowhere on their site did it say it was a scratch and dent item. Very misleading and a horrible way to take advantage of customers. Now I'm stuck with an item I can't use and I can't even sell it myself because who knows what it fits. This company ECS Tuning should NOT be allowed to be in buisness if they're taking advantage of potential clients. What a shame. If you're reading this Please DO NOT order from these people. I was taken for 150.00 please don't let this happen to yourself.

For a business that relies on word of mouth and repeat business they have the worst customer service I've ever experienced. Out of 2 attempts to purchase wheels they failed both times to provide wheels that were defect free. On the second attempt, mind you these are wheels costing upwards of $350. a corner. Out of that 2nd set 2 of 4 wheels were defect free and kept while the 2 defective ones were returned for exchange. Long story short ECS *** thing up so bad that I decide to return the 2 good ones cancel the 2 replacements and return the spacers and mounting hardware needed for install. They charged me for the cost to return those items because they were "no longer needed" as opposed to due to defects and ECS'S inability to do something simple like provide defect free products to their customers and then *** them over on the return. ECS has lost my business forever.

Been ordering from ECS Tuning for almost 8 years now. I've ordered wheels in the past no problem. Well I ordered a wheel/tire set January 10th, shipped the 18th, UPS lost one of the wheels/tires, yea that sucks. Received the other three. on January 20th. ECS Tuning placed the replacement wheel/tire order on January 27th. It is now February 8th and I have been told a different delay story each day for the last week and a half, called and left messages with supervisor with no response. Was just told a few minutes ago that it will get shipped February 9th(tomorrow), but that wasn't a guarantee... Meanwhile, my car is on blocks waiting for the 4th wheel/tire to come so I can finally drive the vehicle, have had a rental car for the last few weeks (so now a legitimate financial burden due to inefficiency and incompetence). Don't ask for much, just want to receive ALL of what I ordered and paid for.

Horrible customer service! I don't understand how they have an A+ rating on Complaintsboard.com. I ordered a rubber front spoiler for my 2014 M6. The product was shipped within a week. And within 7 days, I received the product. However I received an incomplete product. It was supposed to include 3 pieces -- a middle piece and 2 side sections. I called ECS on Sept 3, and could not get a hold of anyone. I finally tried their chat and chatted with Cole C. He said he needed to get his inventory specialist on the line, and left me hanging until the chat auto-disconnected. I have been unable to get a hold of anyone since then on chat or phone call. I requested an RMA on Sept 8, and still nothing. Their stupid excuse of COVID-19 doesn't work with me, because orders go out when they get people's money. There is just no customer support after the fact when they have to refund money. They are working, just not with the customers.

Horrible company to deal with, I would give zero stars if I could, they used to be great but now I wouldn't purchase another part from them. Ordered 6 spark plugs, for my 135i (which aren't cheap by any means), box came totally crushed, no packing material inside box, just a pink bag with 6 individual spark plug boxes, 2 of which were opened and the spark plugs were just clanging together at the bottom of the bag. Contacted ECSTuning and the solution for them was either, have them send me a return label, then send those plugs back, then wait for the new plugs OR purchase the plugs again then when the new plugs arrive send the first set back for a refund. Here's an idea ECSTuning...put the customer first, like you used to and take pride in the parts that leave your building and care about your customers. I for one WILL NEVER PURCHASE ANYTHING from this company again and I recommend anyone else to steer clear also. If you guys are looking for *** parts, ColoradoN5X is ***.

Before finalizing my $400 order on 6/14/22 with ECS I contacted them through online chat to confirm that parts are in stock ready to ship. They confirmed this and also confirmed a *** ship date. Based on that information I planned the completion of my project. On *** I still had no shipment confirmation. I called and learned that one part is now on backorder even though I asked up front about availability. I cancelled that part and they told me the rest of the parts would ship out the next day. Again, no shipment confirmation. I called again and attempted to cancel the rest of the order, they told me I'd have to call again the next day. Meanwhile they refunded me for the first cancelled part three times somehow. I called again on 6/23 to confirm final cancellation and refund amounts. After 30 mins. on the phone the cancellation is complete and I'm told to expect the remainder of my refund soon. Hopefully I see the refund soon. I'm not very confident. Don't recommend these guys anymore if you can avoid them.

Terrible customer service. Wrong shipments and delays. The representatives seem confused and lack the concern and sense of urgency to rectify issues. Weeks have passed and I still do not have the parts I ordered from Ohio. Ill informed and confused, the representatives ignored requests to understand the issue and fix it, but instead they blamed it on multiple shippers, border customs, failure to ship, wrong parts, lack of stock, inexperienced personnel, etc. etc.. The last person I spoke with said I should find a FedEx guy and take it up with him... Although, the entire situation has been in ECS incapable hands. FedEx is not the one who shipped the wrong parts? FedEx is not responsible to provide shipping information to me when an order is placed. If you really need your automotive parts to fix your vehicle, I recommend you see my horrendous experience. ECS seems completely clueless about logistics and customer service. If you have time to wait for your late model vehicle to become a classic automobile before you get your "exotic" brake rotors and pads, then ECS should be your #1 choice.

I swear I am at my wits end with ECS. I have ordered may things from them in the past, however this recent order has been an absolute nightmare. From them continually lying to me if the product is actually in stock or they have to order it from their outside vendor and its not truly "in stock". The most recent problem is them trying to locate their product they assured me was "in stock" and ready to ship the same day. It has been weeks and the estimated ship date keeps going up and up. The item is already "picked" which means it is ready to be shipped and stock is on hand. I have called twice daily for the past week and keep getting the run around on when this will ship. I have even had them call the warehouse manager directly and he assured me it would ship it today. Already a week late from the promised ship date. AND do you think it shipped. NOPE! This company is a bunch of liars and no one has a *** clue what is going on and their shipping is SLOW, if they can even get the item shipped at all. I have many friends in the car industry and I am advising them ALL to STAY FAR AWAY from this company. Completely dishonest and disorganized.

If i could rate this lower than one star I most certainly would. I ordered an "assembled by ECS Tuning" brake kit for my e46 BMW with an original ship date of July 13th on July 3rd. almost 1 month later I have not received any parts from my order. Upon receiving numerous emails extending delays on my order I reached out to determine why my parts have not been shipped and was informed it is because one part completely unrelated to the brake kit has been delayed by the vendor. After asking multiple times, i was finally informed that the parts for the order were available and in stock. Now these "in stock" items have supposedly been batched and still have not been sent a week after i was told they would be. My vehicle is now unable to be driven for the last two weeks while waiting on parts. ECS is dishonest in their advertising of parts availability and ship dates and when questioned always put the blame off on the vendors. ECS does not seem to stock any parts which they say are "in stock" and appear to be a third party drop shipper for actual Motorsports companies. Buyer beware if you need anything in a timely fashion. Unfortunately for myself and many other enthusiasts, ECS has acquired many of the companies whom provided customer service once an item was purchased.

I ordered an Oil Supply line from ECS Tuning website. Their website indicated part was the correct fit for my specific Make/Model car. Upon performing the work on my car, I realized they sent me the wrong part. I contact ECS Tuning to request return of part and refund. The RMA authorization I received indicated that I had to pay return shipping. Then I asked for clarification since they sent me the wrong part, and then I received a reply from Chris V ***, identified as a Customer Service Mgr. that the RMA had be remade to include return shipping paid by them so I returned the part. When I received my refund, it was short $10.86. Now they are ignoring all emails from me. I do not feel I should have to pay return shipping or a restocking fee to return the wrong part they sent me, or due to their website being innacurate.

My order *** i purchased the muffler for my BMW,i paid around $1000,and after installation it started to make a loud annoying drone which did not let me drive my car normally,and all the plastic just vibrated.Horrible,it's a premium SUV and it never happened before.I contacted with them,and they said it's ok,drone should be.But before purchase i texted them on live chat and someone said that this muffler the best of the best and I don't have to worry about it,just purchase it.Unfortunately I did.And I know this muffler is broken,I mean it was improperly made.Now I want to return this muffler,but they refuses to take it back.The guy on the phone was very rude,I asked to connect me with the owner of the business,and he said it's impossible.They don't have straight line with the owner.I just want to return it and get my money back.

Ordered a couple of parts off ECS tuning's website and when it arrived the box was damaged. After taking pictures of the outside of the box I opened it to find that 2 of the parts I ordered were missing and there was a separate package inside my box with a shipping label to someone else. I emailed ECS immediately and waited well over a week to hear anything back from them. After 2 months of back and forth, waiting close to 2 weeks in-between emails from them, I have yet to get any help and I haven't been able to contact them since. The website doesn't have the correct options to get help for what I need and when calling the number given on their website it talks you through the options for 5 minutes just for the operator to say that you can set up returns online and then it hangs up on you. I would like the $500 I spent on those parts refunded as I never received them and the company has not given me any help.

Order #: ***" APR Cast Downpipe - (NO LONGER AVAILABLE) ES#2836939 Down pipe with high flow catalytic converter *This product will cause a MIL (Malfunction Indicator Lamp) on factory stock tune. In order to maximize performance gains as advertised and avoid a illuminated check engine light, APR recommends installing the Stage II ECU Upgrade. This upgrade requires purchase of an APR Stage I ECU Upgrade, and is included for free to the original owner and original vehicle with the purchase of an APR Cast Race DP Exhaust System!i ordered this and was supposed to come with WORKING tuning code the code that was sent is invalid so after reaching out to apr and asking what to do they sAID ecs needs to reach out to them so they can track the order and get me a working code im angry because apr says they can help but then ecs wont help i bought product from ecs and got half of what i paid for either i need a working code or a refund

ordered a metal plate LSD from ECS April 26th for $1049.43 It was shipped May 5th, and confirmed delivered a week later. However , nothing showed up. I contacted ECS and they told me to wait a few more days. Fast forward through a bunch of useless customer service reps and false promises and it was lost , or delivered somewhere else. I've told them numerous times that it was supposed to have been delivered to my shop , and I have cameras. The *** driver DID NOT show up the day it was marked delivered. I have literal video proof of the package not arriving. I got the run around for 4 months, claiming they'd contact their distributor to file a claim and kept hearing this over and over. It is September 6th , and I still have no solution. I attempted to file a claim with my credit card company and in the documents provided by ECS it shows they are waiting for *** to settle the matter. I just want my money back for a product they failed to deliver.

Order #*** ECS Tuning said they would ship my order on Friday, September 10, they did not.On Wednesday, September 15 they STILL had not shipped my order, so I cancelled the order via email (after ordering the product from someone else).On Thursday, September 16 they shipped the order anyway. I immediately reminded them that I had cancelled the order and then started the return process and got a return authorization from them (***. At this point, the shipping label had been printed but the package had NOT yet left their facility *** shows it was not picked up until 7:52PM Tracking #***). They could have retrieved the package but they shipped it instead.On Sunday, September 19 the package was delivered and I immediately shipped it back via *** (Tracking #***) at my expense.They refuse to pay return shipping $34.53 even though they are at fault.I want $34.53 from them to cover my expense.

I ordered a oil change kit for my MINI Paceman *** S, that was advertised specifically to include; 5 Liters Liqui Moly Longtime High Tech 5w-30, MINI *** filter with *** Kit, ECS Magnetic Drain Plug with crush washer,2 included. Their description even specifies to use only the tube shaped crush washer (only genuine OE MINI/BMW crush washers). What I received was their magnetic drain plug kit, the correct oil, and a generic oil filter and gasket. Over the phone, a rep admitted that I did not receive what was described or even pictured on their website. That the issue would be resolved shortly, and to wait for email or phone correspondence. They immediately took down, from their website, the pictures of the oil filter, gasket, and crush washer I was supposed to receive. I waited a few days, and received no communication from them. I followed links from their website for support, and was told I would not receive the correct parts or any resolution.

I requested assistance from one of their representatives to order parts. The representative placed the parts in my cart so I can simply submit the purchase. They stated most individuals send parts directly to dealership in which I did. The part did not state single or dual mass flywheel and that it only fits clutchmaster clutches. The part was installed and I noticed the vehicle was not driving as previously and that was because it was changed from a dual to a single causing an uncomfortable drive. This was not the parts I requested. The site does not state this nor did their representative inform me that this would be the case. I requested a return so I can purchase the correct parts from them and they refused. Only responded with a 20% discount. I offered to meet 50/50 and they refused due to being installed. This is negligence on their part for not providing the necessary expertise to assist me. Their representative steered me wrong & refuse to provide the remaining 80%.

Dear Madam/Sir:On July 13, i placed an order (***) for a brand new front axle assembly by *** for $578.62. What i received is clearly showing major damage to the intern*** manufacturer box (not the shipping box) and the manufacturer box of the axle assembly had the manufacturer se*** cut by a cutter and the inside of the box had leaked grease from the axle ( rubber se*** on the end of the axle was missing causing the grease to leak and cause the axle to be exposed to particles to enter the bearing area) . The cushioning around the axle inside of the box was not manufacturer cushioning.The above description clearly shows that the item was not new, it was ready opened , missing components, and compromised. I contacted the staff and they were very unprofession*** and rude (*** and ***). I ready had a mechanic appointment the next day and cancelling the appointment costs $100, waiting 4 more days costs over $200 in rent*** car.I was offered $50 which is nothing.

I purchased a new turbo for my vehicle, it arrived damaged. I called and explained what was going on and was promised a new one would be overnighted to me when they found one of the three at the facility. After being on the phone with 6 different people/ chat for hours I had to purchase a second turbo for it to be overnight. The second turbo was supposed to arrive on 8/28, I never received it. Called back in 8/30 and was told that it wasn't package in time but it's on its way and should arrive by 8/31. I had to cancel my mechanic appointment for the 8/30. I was promised overnight shipping by every person I spoke with and it has shipped ground, I've been out of a vehicle for weeks now and had to buy two turbos just to be lied too over and over. This company lies, makes you buy the part again they sent broken just to get a replacement supposedly faster just to make you wait. By the time I should receive the part will be over a week from the broken one arrived, after spending $2144.16.

Order ***, purchased on 3/22. Paid extra so they would use faster shipping service, they still used cheapest and same as free shipping option so they could just profit more . This order was almost $1000, and they shipped by USPS standard which any business knows is a terrible option. They also waited until 3/25 to actually ship out the order and it was suppose to arrive by 3/29 The USPS website says they dont know where it is as of 3/29 and there have been zero updates since. I called them to get a replacement since they shipped it improperly and now it is clearly lost. They told me I could buy a new one or contact USPS. I have contacted USPS and they dont know where it is. At no time has this company tried to help find this package. They should send me a replacement but they only said if I bought a new one. I shouldnt have to pay another $1000 for something they shipped improperly and lost. My car does not work without this part and I am paying for a rental car now.

Order #: *** placed an order for an item they had in stock, i needed this item urgently so i proceeded with the overnight delivery option. When the item arrived the following day i noticed something was not correct about the item that i ordered so then i proceeded to investigate further and come to find out that the item was the wrong item that was sent to me in regards to my vehicle. I ordered a clear front wrap that was specific to my *** sedan and they sent me a coupe version of the product. I contacted them immediately and proceeded to let them know that i needed that item for a road trip and that is why i ordered that item so quickly. Now that trip would be without protection. I have been completely frustrated as they tried to blame me initially. This is not common and practical business practice considering i have done business with them for many years and thousands of dollars later. I simply wanted my full refund as i have already returned the item. I had to get them to send me a shipping label because of their mistake but they almost wanted me to pay for this shipping to them error... a complete nightmare of a company to deal with!

3/28/2022 an order was placed on their online store ***. The website stated that everything was in stock and ready to ship. Received an email confirmation with this order number an a *** tracking number *** This tracking number shows "label created" even today and I have contacted *** customer service and they assure me this tracking number indicates the package has not been picked up by *** or in their system. After waiting till this week I have attempted to contact "customer service every day this week (monday, tuesday, and today/ weds). This company does not return my calls, email, and their online return process does not have an option to describe my issue. When I attempt to call I am either placed on hold, transferred, or have a person that does not seem competent or even professional enough to handle my issue. This is not the first time but the last time I will be doing business with this company. I fell it is very important that any future customers be alerted of these poor practices and customer service issues and not only should they be out of business, but they deserve punishment and consequences for their unprofessionalism.

I made my order (***) on 12/3, with the initial stated shipment date to be 12/6 and delivery date to be 12/8. This was then postponed to shipmate date 12/13 and delivery date to 12/15. Again it was postponed to shipment date 12/27. Then more postponement to shipment date 12/6, then 12/13, now 12/14. The first few delays were supposedly due to delays in receiving the inventory on their end. Even though it was not advertised on the 3rd that the items were out of stock already. After communicating with them a few times, I was told they will receive the inventory on 1/6 and will ship it immediately. So I decided to wait once more but when the shipment date was moved again to 1/13, I was told that their warehouse was shut down the previous week and is in the process of moving without any timetable for the orders to be shipped. Now the ship date is on 1/14. I have been waiting for a month and a half for my orders not being able to drive my car due to them falsely advertising the availability of the items. Even with me being patient, and them receiving their inventory, they still did not ship my order immediately. I was forced into a situation where my hands are tied and had to wait for the parts from them instead of another vendor. I want my order to be shipped ASAP and be compensated for the incredible amount of delays.

I purchased car parts from this company, and I had been having trouble with the shipping company *** So when the products were purchased from this company they were specifically told not to ship using *** They said that was fine I just needed to email them or call them when I placed orders to remind them. And I did this. Yet after two emails and a phone conversation the product was still sent out via *** lost my package. Because I was going to purchase other parts from the company I agreed on a in-store credit. It took them a month to give me an in-store credit because they didn't file their paperwork right. And then after all of this I ordered more parts from this company. And again specifically said do not use *** with shipped. Yet again they shipped *** and my product was lost. And I did another purchase, that order did make it to me, but the purchase was a return from somebody else when I purchased a brand new product. The product they gave me was used and beat up. I returned that, and I'm still waiting for a refund. These purchases were all made with the store credit that they gave me. For my original purchase that was lost. After being told I was going to receive a refund and it would be placed back to my *** card instead of a store credit because of what has happened, and they continue to lose my products. Now because I keep calling them and I'm frustrated with them and I'm short with them because I've had nothing but the runaround since the beginning of the year with them. They refuse to do any business with me and they refuse to talk to me and they refuse to give me a refund so I've been forced to contact my bank and file a fraud charge. This company has extremely bad customer service.

This is in reference this product: *** I purchased these ECS Brand coilovers as a replacement for my stock suspension because I was looking for a new setup that would allow for a slight drop in ride height while also offering stock ride comfort. Product description states, "Our brand new BMW Coilover line was designed with our daily drivers in mind! Our focus was to improve on the performance and look of the suspension, without forgoing any comfort. Like many of the top tier coilovers, these coilovers feel as smooth and comfortable as a stock setup, while giving you an aggressive look ..." Based on the language above, I found what I wanted and purchased. However after installing them and driving the car, I realized these are not at all close to stock comfort as advertised. After speaking with tech support, they recommended ensuring the springs were not overly compressed which would result in a rough ride. The springs were not compressed, I only lowered the car by 1" in the front, and 0.5" in the back so the suspension is setup how it should be for optimal ride comfort and height. I am requesting a refund or store credit so I can return these as they are not advertised correctly. The description on the product listing must be changed to not indicate these "feel as smooth as stock" when they are ride very different. Customer also admitted they were falsely advertising these coilovers and stated they would update the language on the product listing (email attached). Lastly, they have a 100% customer satisfaction guarantee even if a product is installed. ECS is failing to honor their guarantee. How else is a customer able to know if a product is accurate unless they install and determine after?