AmericanMuscle
Reviews and Complaints

As a fellow car enthusiast, I recently had a fantastic experience with American Muscle. I ordered a cat back exhaust system for my car and was impressed by the ease of ordering and the quality of the products. What stood out to me was the option for a local install, which was not only convenient but also cost-effective compared to other shops. The installation process was smooth, and I appreciated the shipping updates that kept me informed throughout. American Muscle truly delivers on their promise of great service and top-notch products for car enthusiasts like us.

This is my go to website to either window shopp or actually buy cool products that make my 05 mustang look better than it is. I wanted to return something because the sticker that I ordered had a wrinkle in it but I waited a few weeks (because I procrastinated) and I ended up actually getting in a car crash. So I wanted to return everything that I got so i can get my money back. The person that I called (Chris) was very kind and he let me do the return. Not to mention they answered very quickly! Like after one ring someone picked up. The conversation was very quick as well, he looked up my phone number and saw the purchase and immediately filed the return.

Just from past orders the shipping arrival date is never consistent and comes late and I'm not sure if your warehouse guy is eating all the alcohol wipes and adhesion promoter pads because every add on part I've bought from yall says it comes with it and too this day I have never had any of that and I've bought multiples of things I've added to the car. So I purchased a can of it myself because I know it isn't coming from y'all but other than that I also think it's crazy to charge for a decal when someone is willing to advertise free y'all That's insane must company would love the thought of free advertising That's all but still love the variety of products you give me for my car!

American Muscle was great to do business with. The Corsa Xtreme axle back I think is the best sounding street legal exhaust I've ever heard. Fitment wise, I had the same issue as others with the right side tip hanging lower than the left. I ended up rotating the drivers side over axle pipe to make the left side come down some because there was no adjustment that would raise the right side. It's not perfect but really close now. This exhaust is loud, listening to videos on YouTube will not prepare you for the sound these mufflers make. I was afraid it would not be loud enough for me but I was pleasantly wrong. They are pretty quiet when cruising and at idle which is nice, and it gets progressively louder when the pedal is pushed down.

Bought the C and L red caliper brakes for rear end of 2007 mustang. Was birthday gift for son. We installed the next day with no issues. It was an hour and half project, maybe two hours. Make sure with new brake pads that you have a caliper spread tool, as these brakes have emergency brake spring attachment in end so C clamp was not an option. When we did the replacement, we had quite a bit of air in lines and had to pump up/break bleeder valve many times. Make sure you bleed air with tires off...unless you have a lift, it's nearly impossible to reach bleeder valve. Son loves the look on his dark grey Mustang. Already saving to buy front calipers to complete look. Very satisfied with AM and shipping was quick and item arrived in good condition.

Bought the MBRP cat back street version and love the sound. Good quality for a great price.
One disclaimer that should be added for installation is for convertibles.
After watching numerous videos, it appeared it was straight forward. When I climbed under the car, the convertible has a V shaped rigidity support frame that goes from the rear to mid frame. Studied the problem and finally bit the bullet and removed it. It's held on with 15,15 mm bolts and if you have an impact wrench, it comes off fairly easy.
Once rigidity frame is removed, it is just like the regular de-installation / installation.
The V rigidity frame added about an hour to the process
One last thing, the pipes rest on the frame and it adds to the low volume drone. I will look for heat resistance padding to put between the pipes and frames. Sure that cut down on the vibration.

Ordered this radiator to replace my prior 'fix'-ed radiator which was replaced approximately 4 months ago - my original replacement was the AM OE basic model with plastic ends which matched closely to the leaking oem version which I had been nursing for a while; 1st replacement started noticeable leak about 2 months after install.

We'll see how this one holds up, but paid extra for warranty and shipping protection for piece of mind.

Install on this one was more difficult in trying to get bolts to align without crossthreading, and with it being all aluminum even the bolt sockets. But made it work...Had to cut off intake manifold retention tab, which wasn't really needed anyways.

Maybe I 'won' the reverse lottery on my original replacement and got a leaker. But tired of feeding and bleeding coolant to environment, and having to swap this out again so soon.

Hoping for the best and at least another 8 years that the ford oem gave me.

I had ordered a nationally-known brand of all-weather floor mats from another company that cost nearly $200. When two weeks went by and I had not received the mats, I made several attempts to contact the company inquiring about the mats. Finally I reached a live person who told me the manufacturer was behind schedule in producing the mats and it would be at least another two weeks before I would receive them.

Needless to say I cancelled that order and then I found these mats at American Muscle. They are made by Ford specifically for Mustang. They are just as heavy and durable as the national brand, maybe even more so, and they have the running pony in the design. The best part is that they cost $70 less than the other brand and American Muscle shipped them out immediately and I received them in two days. I don't know why I didn't go with AM in the first place but I will from now on. Good prices, easy ordering, fast shipping, you can't go wrong with American Muscle.

Shipping was fast, yes, but Cannot use the kit I ordered for a 2009 mustang.
Don't know the history of the spoiler whether it was factory or aftermarket, all I know is that it is secured with 4 studs and nuts.
Could it be the kit is actually for a different year? Not saying it's a bad kit, it's just not for my spoiler set up. Anyway,
My spoiler has 4 studs attached to it (2 on each side) and is secured from the inside of the trunk lid with 4 - nuts that take a 10 mm socket. Kit came with a very thin roll of double sided tape and 2 metric bolts/ flat washers. There is no way I could have re mounted the spoiler just with 2 bolts and double sided tape when it has 4 studs and nuts. I can see there is a full size gasket under the spoiler.
So, being the car is 15 years old and not having a real gasket that fits under the spoiler, I just laid down a thin neat bead of clear silicone along the outside perimeter of the spoiler.
I had to do it this way because water was going under the spoiler and coming thru 1 of the holes that has the stud going thru it allowing water to collect in the spare tire well. Confirmed by being in the closed trunk with a flashlight and having the hose spraying on the trunk lid. Advise other buyers to talk to a rep first and fully describe your spoiler mounting to make sure the gasket you're ordering will actually work and fit your spoiler.

I have been purchasing parts for my Mustang GT 5.0 for a year now from American Muscle. Their parts are very high quality and their shipping time is SO fast. I have received most of my items within 3 days and only once waited 5 days,but that involved a late in the week purchase with a weekend in the way. American Muscle is amazing !

The customer service rep couldn't have been more helpful. He immediately took care of my issue. I ordered the wrong item. He canceled the order and put in the correct order for me. Very efficient and with minimal time on the phone. The price of the item was the best I found, even including shipping. I will definitely order from this company again

Delivery went smooth no problem at all! Installed the exhaust the same day and instantly fell in love with the sound. All of the videos that I watched about the exhaust none of them do any justice on how loud and great it sounds. And for the price too sounds like it would cost $2000 for it. Ultimately I am very happy with my first big mod on my S550.

The vinyl quality was terrible the amount of tunneling made the installation very difficult. Ordering was easy, the vinyl stripes shipped from Amazon. The shipping cost to Alaska was more than the stripes. I ship Amazon prime to Alaska all the time for free. I Love American muscle for the parts however, there could be a better way for the vinyl stripe kits.

This was an open box item that was supposed to have chipped paint and bent bars. The bars on the end were a little bent, but with a little finagling I was able to straighten them out. There was nothing wrong with the paint, and it looks fantastic. I wish the screws to install it were about 1/4" longer, but we got it on there by golly. Finished result is awesome.

American Muscle has been the Absolute Best since i started doing mods in my car. The ONLY place i trust to order parts. My 2014 v6 mustang sounds so Bad [censored] with the Roush Cold Air Intake and the Roush Axle Backs. My next purchase is gonna be the Bama Tune. By the way they ship so fast, and deliver within a couple days even if you choose standard shipping. I Love American Muscle!

I’m sure customer service is really nice. I did t talk to anyone though. I need new COP’s and spark plugs for my car. After seeing all the options for spark plugs were I could use on my car were 12 weeks out I ended up researching a lot of other sites and finally found someone that had them in stock. As for cops you did have them in stock so I got the MSD ones and will hopefully have them on Tuesday or Wednesday.

American Muscle is excellent! I ordered tires mid day on a Saturday and I already have a tracking # and delivery date. I've bought things from other company's before close on a Friday with overnight shipping and it never shipped to arrive the next day. Huge props to American Muscle for having the tires I wanted in stock and for getting them out to me so quick. I will definitely be ordering much more often from here.

American Mussel has given me access to everything I needed to get the build done. They have Incredible staff that really wants to help you. Benjamin in sales really helped me with finding what I wanted. Josh in the tuning department really went the extra mile to get things done. As a customer I am always happy to find a company that really has my best interests. Thanks to everyone at American Mussel for helping Hellanor come to life!

I believe the products on their site are filtered to ensure optimal compatibility. I am satisfied with the catalogue and pricing is relatively competitive. I've contacted the company once regarding a product they sold (after market radio) and was some what bothered when they gave me the radio manufacturers contact. I have returned items a total 3 times (all returns were for personal reasons and not product defects). All returns were smooth without any hiccup.

Been buying from them for a few years now. Always had good reps and fast shipping. Tuning department has always worked with me if the tune wasn't working quite right. Never had a damaged box or item. Maybe I'm a lucky one. Spent a few grand over the years. Yes there is cheap stuff but other sites will sell you the same thing. Buy the better items that have good reviews if you can afford to. This country is flooded with cheap cheap so do a little homework. AM has the best prices when I've compared.

First, I must say I am surprised at the competency level from some of the employees that work at American Muscle. You will see why when you reach the end of my honest review. On January 31,2018, I took my 2013 Ford Mustang to a Firestone auto repair center because of a coolant leak that I discovered on my driveway. It turns out my aftermarket radiator was leaking. Ok, so I thought, first thing I must do is call American Muscle. Keep in mind, I fully understand that the radiator was purchased 3 years and 3 months ago and I fully understand that it is out of warranty. To make a long story short, a guy by the name of Brad said he would replace or issued a refund on my broken radiator, which cost me $684. He said it was already approved by a supervisor. Brad offered me two options. First option, they were replacing the radiator with a new one, second option, they would issue a full refund. All I needed to do was take pictures of the leaking radiator and send them a copy of the invoice from Firestone that shows that the radiator was in fact leaking. I told him I would give him that information immediately and thanked him a million times. I was so excited and thought, "this is incredible!" At the moment, I could not decide what to do, so I told Brad if I can call him back later when I decided if I was going to take the refund or get a replacement radiator. Brad said to take my time and to call him back when I was ready. Keep in mind, I asked Brad if there would be a problem if I called back and someone else answered the phone. In other words, would other employees have knowledge to the decision that was made regarding a replacement or refund? He said not to worry, he made notes on his end and said it has been approved by a supervisor. Great news right? At approximately 8:38pm, I called American Muscle and decided I wanted a replacement radiator. I spoke with some guy, dont remember his name, and explained the situation. This guy suddenly started playing dumb and said he did not know what I was talking about. I explained to him that a decision was made by Brads supervisor to replace or issue a refund for my broken radiator. This guy was clueless. He was either new to the job or simply incompetent. I asked for a supervisor. Here's where things get awkward. I spoke with some guy by the name of George Dietrich and explained my situation for the hundredth time. This guy, for some reason, decided to ask me 100 question, such as; Who approved it?, What do you mean a refund?, Who told you this?, Why did they tell you this?, Why did they make this decision?, etc. I told him flat out, Look George, the decision was already made, you seem like you are going against or not liking the decision that another supervisor made. Then he became sarcastic and said that he is the highest supervisor and can override anyone else's decision. I told him to be very cautious about making any kinds of irrational decisions and told him flat out that he was making me pretty upset right about now. He insisted that because the radiator I purchased from them is a little over 3 years old, they do not issue refunds or replacements. Keep in mind, this guy was not understanding where I was coming from. I felt I was talking to a robot. I repeated over and over, "George, the decision was already made, do not go around messing up this arrangement that I made with another employee". Nope, he could not, would not understand. He seemed to take this very personal as if he was the owner of American Muscle. Then at one point he laughed and I said, What is so funny? I must say, this is one immature and ignorant human being. I have never been treated like this before by a major company. Someone else had already made the last and final decision on my complaint. Why would this other incompetent person come in and ruin things? It is not my fault I called late in the evening and was unable to speak with Brad. Everyone here should be on the same page. These employees should be retrained on how to speak with customers. Communication is essential for running a business such as this one. They should be ashamed of themselves for doing this to me. The company made a promise and could not keep it simply because of one incompetent person that didnt like someone elses decision. I never wish to do business with American Muscle, ever again. Worthless company. One last thing, I did receive a confirmation email from American Muscle along with a UPS label, which came from Brad, but yet George is made an executive decision not to honor a refund. Worthless company.

I purchased a complete demon wide body kit for my 2021 Charger on September 2nd, 2021. However, when I received the kit, it was incomplete as the front lip spoiler was missing. I contacted online support and they said they would send out the missing part after putting in a ticket. After a week, I still hadn't received the part, so I called again and was informed that the ticket was entered incorrectly. They asked me to return the entire kit, so I took a day off from work to do so. A week later, I finally received the front lip spoiler. Additionally, a week after they promised to expedite the order, I received a second kit. The next morning, I called the body shop and scheduled a second appointment. However, when we opened the box, we realized that there was no installation hardware, the fender flares were missing, and the bumper was for a 2018 model and would not fit my 2021 Charger. Furthermore, the bumper was folded in the corners to fit into the box, which caused it to be completely ruined. I called customer service again and was put on hold for over 40 minutes. At this point, I no longer wanted the product and informed the customer service manager that I wanted to return it. They initiated another return request for me. I took another day off from work to wait for the pickup by the shipping company, but they never showed up. When I called the next day, I was told that they had three chances to pick up the package. I arranged for another day off the following week, but once again, they did not show up. I called again the next day and was told that they did attempt to pick up the package, but I don't believe them. They then claimed that the return was not processed correctly. I informed them that I was not willing to take another day off from work and requested to drop off the return myself. They provided me with a tracking number and instructed me to call a specific company. I called them and waited on hold for over 30 minutes, only to be told that I could drop off the package at a freight center 30 minutes away. I went there the next morning, but was informed that the tracking information they provided was for a small carrier pack, not the freight that was required. I called again, this time waiting for 50 minutes on hold, to obtain a bill of lading with a promise that the refund would be processed by the end of October. However, it is now November and I still have not received the refund.

It has been over three weeks since I attempted to exchange a faulty Fascia from American Muscle. The plastic on the fascia has bubbles all over it due to a manufacturing defect. I have made around 15 phone calls, but it has been extremely difficult to get in touch with American Muscle and resolve the issue. Despite sending back the defective fascia and making numerous calls, I have not received a new fascia, a partial refund, or any indication of when I will receive a non-defective fascia. This situation is particularly frustrating because I am an essential worker and have had to rent a car while my car sits without a bumper. The repair was supposed to be completed on April 6th. I have encountered some helpful representatives, such as Kody, Phoenix, Leslie, Ali, and supervisor Chris. However, for some reason, the issue remains unresolved and there has been a lot of miscommunication within American Muscle and between them and me, which has significantly delayed the process. On April 6th, I reported the issue and requested an exchange. I spoke to Kody and Brad, and I emailed them the requested images. Kody and supervisor Dan confirmed that there was a manufacturing error and approved the exchange (Order# 1-[protected]). I also opened a ticket for better visibility (ticket #7815987). However, I did not receive the RMA and return label as promised. I called multiple times, but there were no updates or information on when I would receive them. American Muscle has poor internal communication. I spoke to Vicky in IR, who was rude and claimed that I couldn't receive a refund or exchange because the item was shipped freight, despite the fact that the exchange was already approved by manager Dan. It is illegal to sell defective items, and the lack of communication between customer service and issue resolution is poor business practice. Finally, on April 10th, Leslie was able to help me. She issued the RMA (RMA #***), which was a significant step forward. However, I still had to wait for the return slip from ***, which was not included in the RMA. I called multiple times, but there were no answers or a way to speak to a supervisor. On April 13th, I spoke to Phoenix, who informed me that he had obtained pre-approval for the new fascia to ship before American Muscle's issue resolution team contacted ***, which seemed promising. However, this did not result in any progress. I called again on April 18th, and the representative created a ticket for someone else to investigate and contact ***. Although the pick-up was confirmed, there was no evidence that a replacement had been sent. On April 20th, I called ***, and a representative informed me that he had spoken to Eric M at American Muscle. He had informed Eric that all of their fascias in stock had the same defect. American Muscle did not inform me of this, despite my numerous calls. As a result, I returned the damaged fascia with no hope of receiving a proper replacement. American Muscle and *** continued to sell this defective item without informing customers until April 24th, which is fraudulent. If American Muscle had been honest and informed me, I would not have been without a vehicle and renting a car. It raises questions about how long American Muscle has knowingly sold this defective stock, which is fraudulent. If I had been informed on April 10th, I would not have initiated the RMA. I was offered a partial refund of $374 if I kept the defective fascia, but I was not informed that there was no possibility of receiving a non-defective one. I was also not informed that it would take weeks longer. On April 24th, I finally spoke to supervisor Chris, who assured me that I would receive the same $374 refund offered 14 days prior and that a new bumper would be shipped. However, it is now April 29th, and I have not received the partial refund or any tracking information. In the meantime, I need a defective bumper if that is all that is available. I cannot afford to rent a car any longer, and considering the miscommunication, fraud, and mistreatment I have experienced, I expect assistance with the rental fees from American Muscle and ***. I will also file a complaint against ***. American Muscle simply needed to treat me like a person and not just a customer. I have a family, including sick family members affected by the coronavirus, and I am paying my mother's bills because she is unemployed. I have made nearly two dozen calls over three weeks and have tried everything to resolve this issue. I have been misled and misinformed, and I was instructed to return a defective bumper to receive a good one, even though American Muscle knew that *** had no non-defective inventory. American Muscle should have removed the listing when they became aware of the issue weeks ago; continuing to sell a defective item is blatant fraud. American Muscle has put me in a situation that has cost me nearly a thousand dollars in rental fees, which is more than the price of the bumper. I have receipts to prove this. I have made several thousand dollars worth of purchases from American Muscle and ***, and I do not deserve to be treated this way.

DO NOT BUY SETS OF WHEELS FROM AMERICAN MUSCLE. They sent me 3 wheels in one color and 1 wheel in a completely different color. And now refuse to make it right. They said there is nothing they can do because of strict refund policy of 30 days. I had the wheels in my garage until I had them mounted and noticed the color difference. I’ll never buy from American muscle again.

Ordered a new clutch for my mustang.

Was supposed to be 2 day shipping. Ordered it on Thursday for a guaranteed Saturday delivery. Didn't show up Saturday . Contacted them they blamed it first on me then the shipping company. Said it was lost somewhere and didn't know where or when it would be delivered. I needed it that weekend cause I was leaving for vacation Monday. It needed to be fixed before I left for a car show I was in that following weekend.

Showed up Wednesday while I was out of town. All they gave me was 20 dollar credit for all the hassle.

Needed a few more items so gave them another chance. Didn't take my 20 dollar credit off my order. They were closed when I ordered. Contacted them when they opened. They said since it already shipped they wouldn't honor the credit.

Bottom line this company only cares about money not it's customers.

I will never use them again.

Terrible company and terrible customer service. Please don't waste your money with this company.

Followed the instructions to the letter. Measured twice. Once the window attachment was on the window didn't line up with the holes because of the slope of the window. Even if it did it was going to be to small for the rear window. The paint was coming off the louver. I had ordered a few months before. Was waiting for nice weather to install. But the louver was not going to fit my 2012 Boss 302 Mustang. Took off and discarded. The side window louvers looked cheap. So didn't put on.

misleading info on website and support team.

This part Ford Performance GT350 5.2L Voodoo Intake Manifold

(15-23 Mustang GT, GT350)

Item is for gen 2 mustang [protected] only. You have to delete actuator/IMRC. It won't fit other years yet they will tell you it will fit. Instead of understanding the situation and admitting the wrong description of website about product and misleading team. Bobbie and the rest of the team kept saying our policy is 30 days. Is your policy also states americanmuscle.com provides wrong info about the product they are selling. Then they advice go ask help from others or ford performance technician which i did and they also said this part is only for gen2 mustang. Horrible absolutely Horrible

I purchased a Hellcat hood for my Dodge charger. The hood showed up damaged, so we refused the hood, and had it sent back. They spent 3 weeks trying to get a replacement sent, so I got fed up, and asked for a refund, and ordered the hood from another company. Now every time I call asking about the refund, they just tell me a ticket has been created, and I should have any answer in a few days. I have now talked to 5 different people over a month and a half, and still no refund, or any answers on how far along the refund is.

Don't do business with this company, they will just steal your money!

I bought a decal for my 2016 challenger for $79.99, the same item is $49.99 on Etsy, I thought it might be the quality so I got it from American Muscles. The product came in on time. Opening the box the decal was there but no instructions. I went on youtube and watched some videos on installation. I was very confident before I get products from Luxe Auto Concepts, they send instructions and all accessories for free. I guess American muscle is not up to their level yet. According to the video, I put the decal, but the decal won't stick to my car. I still have no idea if I put it the right way. so I called American muscles to find out I might have used the wrong side. I asked them if they can send another one but Brady Custer and Nick Whatever are saying that it is my fault and they won't take it back or replace it but I have to buy the 2 sets (Right and Left) again. which is ridiculous. I am very upset because not all the customers are very talented like Nick and Brady because they made a comment saying that "these days, customers who know English don't need instructions". What is that supposed to mean, since I have an accent, I'm not a customer?. I paid in American dollars regardless of my birth origin. I should have known when it says American Muscles, you are a Bully with Muscles. So I won't buy any products from AMERICAN MUSCLES, in fact, I'm returning the Rear Diffuser I bought and I was going to buy a front splitter. There are other very good companies there who sell the same products.

Seen a front bumper in their catalog for $694.99. My fiance ordered it and had it shipped to the body shop I use as an early birthday present. Got on there site to order more parts and seen they charged her $971.99 for the same bumper. Same item number and everything. The same bumper is on the website for over $1000.00. I called to asked about it and the lady just said that since I didn't call that week that she can't do anything about it. I got looking and found a lot of stuff in the catalog from them is $50 to $800 cheaper than their website.

Paid around $350 for rims from this company. Drag rims allegedly made for my car... So I purchased the recommended tire size per the manufacturer for said rims... Was told by customer service over the phone that they have never had any issues and they should fit no problem if I buy the recommended size for my car... So now i've spent $300 on tires and 350 on rims, after mounting i'm close to 800 on these tires and rims that i've had 2 shops tell me won't fit without bodywork... But then customer service has the audacity to treat me like the villian?! Wow how unprofessional the whole experience with this garbage company. Just out for themselves and no concern for paying loyal customers. Complete disrespect by the woman on the phone, doesn't matter if in using profanity i'm obviously super pissed off and a passing customer and it's your job but you get to force me with the ultimatum to be respectful or else? The difference is that you're on the clock representing this company (poorly) with an upset customer. You all cost me almost 800 dollars on [censored] that don't fit bit you advertise that they do?! False advertisement. Plain and simple. Not to mention unprofessional.

This is actually a complaint that spans 10 months and only 2 parts. I ordered a chrome radiator cover for my newly aquired 2004 Mach 1 in February 2021. Long story short American Muscle sent me the wrong part 3 times by sending a stainless steel instead of chrome over a 4 month time frame. The part was out of stock several times during that time frame. Finally on the 4th try and a 5 months time they sent the right part. Then I decided to order black MMD Hood Struts. They too were out of stock but became availabe at the end of August 2021. They were shipped 8/28. FEDEX Smartpost. Well I live in Fl, and all those shipments somehow get delayed in Ellenwood Ga. and these did not arrive at my house until 9/10. I complained to CS. and they filed a lost package claim with FedEx. They issued me a $50 store credit. When the struts arrived they were defective as they would not go up and down. I returned them for a replacement. My replacements arrived 9/24 only with the exact same problem. I sent these back and ask for a full refund. I was issued another $25 credit. So I decided to order the MMD Chrome Struts with my $75 in store credits. They shipped the Chrome Struts 3 day delivery. These arrived 9/27. I opened the box and much to my horror, these were covered with rust and only one strut worked. I took the stuts to a car show 10/2 and everyone was dismayed by what they saw. I had talked to AM about replacements. I said I wanted the replacements before I return the rusted struts. I also wanted AM to open the box to make sure the replacements work before they ship them . So today, 10/5 the replacements come and the nightmare gets worse. I open the box and there is only 1 strut in the box and it does not work, it is stuck and will not go up or down. What do I have to do to get the right parts. Go to my attorney. Go to the Attorney General? Please help me !

Everytime i try to order something, it says in stock. I put it in the cart and it says out of stock and could take weeks to receive it. This has happened countless amount of time. Then you contact them and they say it its stock but to call the sales team to make sure it is. Really? I need to do the work for them?! Thats piss! And getting a tune when you need it... yeah, forget that too. Weeks on that as well. Then you call them and they use the bullsh! T excuse, "im apologize but due to the "Plan-demic" its delayed." Thats piss too! And enough of Justin with his fake smile selling sh! T they don't have. Sick of it, this has happened way too many times. From now on, I'm ordered everything from CJ Pony Parts. Let these scumbags here from American Muscle go out of business!

I placed an order with these bozos and twice they sent me out the wrong item. And now that I have complained and told them how useless they are, they have red flagged my account. I was told that they no longer wish to do business with me. These people only care about themselves, not the customers. And Dan Harmon, who is a upper management supervisor, well, he will just lie right straight to your face. I would avoid doing any business with this company. I have submitted negative reviews on both sitejabber and yelp. And what's even worse is that they sent me an email telling me that I have a $10 in-store credit to spend. So that's how I found out that my account was red flagged. I placed an order to use up the credit, it went thru, and then immediately I get an email that says the "I" cancelled the order. So I called and asked what was going on, and that's when I was told about my account. They weren't even going to notify me. I say good riddance to all of those pieces of [censored].

I ordered a tuner on Sunday estimated shipping was Wednesday no update on where my package is after it wasn't delivered Wednesday nor Thursday so I Called and asked about where my package was and low and behold it is lost ! The only way to get another one by Saturday is to pay for it again and wait for the investigation to end witch takes up to 10 days to get a refund ! So have to pay for it twice or wait till the investigation is over to get a tuner .this is the worst experience I have ever had with ordering anything online ! Will not be buying anything else from American muscle again !

Ordered this part specific to my EcoBoost 2016 Mustang, and it does not fit at all; not even close. Had some of the best experts look at it and make an attempt to see how this could possibley work. The product advertising screamed, "Yes, it will fit your 2016 Ecoboost Mustang! Called AmericanMuscle and did not have a tech to help with install nor a supervisor to assist in this issue. I attempted to reuturn the unused product in its original packaging and return for full refund due to the fact that the part is severely incompatible with what they advertise. I was punished with "special circumstance" store credit and refused a refund due to past 90 days. I felt that I should receive a refund due to the lie in the advertising, not my return date. I had no intention of returning this product if it FIT. ugh. I know now that they have a 90-day return. Unfortunately, I was unable to find a person to install or attempt to install this after-market mod to my car timely, unfortunately; but then again, it didn't dawn on me to do so.

Made the mistake to purchase gift cards to get the extras for Christmas. The part was a guarantee fit for the vehicle. It did not work with my vehicle. They made me take it to an auto mechanic to prove it didn't work before they would accept the refund (extra expense). Now all I have is 250.00 of store credit with nothing to purchase. Even though part of the purchase was cash, they use the gift card money first as the return. READ REVIEWS BEFORE MAKING THE PURCHASE!

They screwed me on a sensor after I've spent a bunch of money with them in the past and Jackson told me I was SOL, their website said it would fit and it didn't so I shouldn't have to pay for their screw up. But apparently they think I should, that's why I'll go to carid from now on or otherwise it won't go on my s550 mustang point blank. I've also left them a bad review that they promised me $10 for and never gave me and won't answer me back via email, very unprofessional staff that have been clearly poorly trained.

Ordered a muffler for one of my customers, it was backordered two times, yet I was not notified of the delays. I then ordered aanother, based on the website videos. When I installed muffler, it sounded nothing like the video. Then they say it cannot be returned, since I installed it, even though it is in new saleable condition in original box. What a scam company. Stay away from this company.

I ordered Rims and Tires on 5-22-2018.
After a week and a half of waiting I called in only to have them tell me they have not been shipped due to not being in stock, but i was not informed. They recommended a different size tire, to get them quicker. I asked if they would fit, they said sure no problem. Needless to say I took the car to discount to find that the tire they sent are 3% greater than the recommend height and that they will rub, and that discount wont even install the tires that size ordered for my 2018 mustang. I called american muscle and explained the whole situation, they informed me that they will not do anything for me. Now i am forced to spend an additional 500.00 on tires that will fit my car correctly, after spending 1800.00 on wheels and tires in the first place.