Midas
Reviews and Complaints

Please I want that amount cut to 2000 they charged me 1200$ for a tune up and didn’t even change the air filters so what type of business is this I mean this can’t be rite Philadelphia & they didn’t even inspect my vehicle or give me new tires ! I don’t understand how 3-4 hours of work is 4000$ does that make any sense and my car isn’t even running good I stil have problems

Was charged a ridiculous sum of money for an exhaust system that last 26 months. They billed me $921.74 parts and 180 labor plus taxes for a total of $1149.62. The muffler rusted off in 26 months and they wouldn't warranty thier product. Just for comparison. I bought a Walker stainless steel replacement system with all the parts for $260.19. That's with inflation and made from a premium material.

I sent a letter to Karen Lucas of the Michigan Secretary of State Vehicle Fraud Department and to Midas of Waterford, Michigan. I filed a complaint for issues with Midas that have been lasting 14 months. Thus far the State has rejected my claim. The letter is below.

I went to Midas on January 7, 2022, with a loud muffler. I had trusted Midas as my primary auto service shop for over 14 years for 3 different vehicles. I felt that they were always honest, never charged me for anything I did not need, and fair in their prices. I never had any issues with them and was totally satisfied with service until new management assumed the franchise.

When I took my Taurus in on January 7, it had no ride, handling or steering issues and did not have any rattles. The only issue was the muffler. It had 105,956 miles, only 10,696 miles a year, and used only as a passenger car. I was getting ready to sell it and purchase a newer vehicle.

I was told by service writer George Cardiges that I had safety issues. I trusted his advice and at that time my wife had serious medical issues I had to handle so I agreed. He had technicians replace almost all the suspension components on the car. I left with a bill of $3,185.51. Experts from Ford have told me that the only time all of these components would need to be replaced at the same time would be either the car was involved in a major accident or subjected to severe usage such as a police car. Neither is the case with my family car.

Soon my car developed a rattle in the front end. Service writer Jeff Davis had a sway bar bushing kit replaced March 30, 2022, (related to kits listed as being invoiced on January 7, 2022.) for $368.58. Because of this being so soon after a major repair, my wife and I limited travel to the Detroit metro area fearing we soon would have more issues on any distance trip.

Rattling issues continued. I would have stopped dealing with Midas, but I wanted them to fix the problem that they had created. It became a series of Jeff continually having solutions to the rattle problem, each time costing us more money. Jeff insisted that a rack and pinion assembly could be contributing to the noise. I questioned why because Ford experts said that this usually lasts for the life of a car. It was replaced on December 21, 2022 despite me having no steering issues, for $1358.13. At the end of the day, the bill on my car since January 7, 2022, had increased by $1,726.71 to $4,912.71 and the noise created by Midas still remained. I could not sell it in that condition, and at that point I had spent more than the car is worth.

I took my Taurus back to Midas because of the increasing noise from the front end at 8:00am on February 21, 2023. It was written up by Melissa Stack then I took technician Tim Miller on a short test drive and he confirmed the noises then we returned to Midas. Since I had no other transportation, I was given a ride home. Melissa said she would call when the car was ready.

Melissa called at 3:46pm stating that Midas had to order a right front strut and they could not get the part until the next day.

At 11:29am the next day, February 22, 2023, I got a call from Melissa that my car was ready. This was 1 ½ days without transportation for my wife and me. When Tim picked me up from my home to take me to Midas, sleet was coming down and slush was on the roads. Even with these conditions, Tim was told to take a short test drive with me over the same route we took before. We ended up agreeing the front end noise was reduced, but not gone, and a squeak remained.

When we got back to Melissa at the front desk, Tim and I agreed that I should drive the car for several days to see if things were fixed to my expectations. Melissa told me that normally the parts replaced only had a one year warranty but Midas “did me a favor” and did not charge me. Then she asked me to sign a form showing “0” charge.

At 2:16pm I received a call from you, Karen. You said that the document Melissa had me sign closed the complaint. You said that the back side of the sheet stated: “By signing this, the customer agrees the vehicle has been fixed, and the complaint with the State of Michigan is closed. Customer is happy.” Melissa did not show me the back side of the document but only showed me a sheet where she simply stated that there was no charge and had me sign the sheet. I would not have signed off because as I have clearly stated the issue is much larger than just a rattle as Midas and Secretary of State have claimed.

It should be noted that the Right Front Strut replaced this day was listed as being replaced January 7, 2022. Also replaced this day were (2) sway bar link kits that were listed as being replaced on January 7, 2022. A sway bar bushing kit (related to January repairs) was replaced March 22, 2022, and on February 22, 2023, again (2) sway bar link kits were replaced.

I have copies of all of my transactions with Midas since January 7, 2022.

At 4:43pm I called Midas and talked to Alex Hall, the store manager, and explained my issue on signing the document. He said he would convey that to Melissa. He also stated that I was a loyal customer and he wanted to make me happy, so if I had any issues just take the car back to Midas and they would fix it.

I am 80 years old with service connected disabilities from serving with the U.S. Army in Vietnam. My wife is 75, has Dementia that is worsening, and had serious back surgery which is still causing issues. I am her full time care-giver. We have been on a fixed income for a number of years. This whole matter has cost my wife and me much more than it should of and has disrupted our lives for 14 months. I reaffirm that I do not accept my complaint being closed.

I’ve taken my car for servicing and they did not except my Midas card I’ve had since 2016.

The guy at the desk said they don’t except that card anymore. He said I have to re-apply for another one and pointed to a advertisement for a new card from Midas. Now I have 2 Midas cards and was told by the representative my card was good and could have been used. I attempted to speak to the head Manager Jill Purtell said her employee said “you handed me a Discount Auto card” ( was a lie). I had escalated this to synchrony but the said that they no longer have a relationship with Midas.

If the manager would have believed me and not defend her employee we all wouldn’t be here today.

I’m a 100% service connected disabled veteran and I was so disrespected by Ms Purtell.

Now I’m uncomfortable going to this local location because this Manager says “ If you don’t like this you can go elsewhere”

I’ve seen several managers since 2016 and this one is not representing Midas by her aggressive engagements with Midas customers.

Pads are junk! Had them replaced at midas in Erlanger KY in May of 2022. At the time car had 77,900 miles and change. I took it to the nissan dealership for oil change, brake fluid flush, and tire rotation. Dealer does a free inspection with service. Pads were measured at 4mm. Car had 81,900 and change. Calculated the difference in mileage 4,414 miles on pads. The issue is midas will cover the pads but not labor to replace them. Pads should last longer than 4,000 miles. If they are going to use junk pads the labor to replace should be covered longer than 90 days.

I went in for brake fluid flush, I got that. I was told that although the brakes were not worn, since they had never been changed, I should get brakes all around. I've learned that I got ONLY rear brake. I'm disappointed, but can't complain because I was only charged for rear brake replacement.

However, what I do know is this, I had the serpetine belt on my car changed in 10/22. Once a week I lift the hood of my vehicle and allow the engine to run to make sure the timing and fluids are in working order. Prior to my visit to MIDAS there was not belt slippage.

After my visit to MIDAS the serpentine belt began to slip.

I immediately returned the car to the mechanic that installed and they found the problem, the screw had be loosened.

I drive a freeway everynight, a 60 mile commute. My life and life of my grand-daughter were put in jeporady because the employees at Midas learned that I have a Midas Credit Card and thought the squeaky belt would be a excellent way to get me back in.

These folks cannot possible represent the goals of your company.

To Whom it May Concern,

My name is Tina Morningstar. I have been trying to resolve an issue with Midas in Maineville, Ohio. I had been speaking with a gentleman name Jared however he is no longer returning my calls and has no intention of resolving the issue (I will get into this more later).

Here is the issue:

My husband took his Ford Transit Connect to Midas in Maineville, Ohio for brake service on August 25, 2022. We ended up having front and back rotators and brake pads replaced along with both rear calipers. In addition to this we also had all four tires replaced. Upon picking up the vehicle we took the vehicle back after driving around the block since the pedal went all the way to the floor and there was no braking any different then what we had when we took it in. The staff put the vehicle up on the racks and within 5 minutes had it back down and said it was fine and that was just the way the brakes were. In addition to this we had informed Midas 2 other times that the brakes were not right and that there was a strong burning smell. On both of these instances we had the vehicle in the shop for them to inspect and again, we were told there was nothing wrong with the brakes and that the burning smell was due to a coating that needed to burn off. This went on for at least two weeks with no resolution. The vehicle then sat in the driveway because my husband was concerned with his safety in driving it.

My husband ended up driving the vehicle to work (since it is his work vehicle and not having it was affecting his ability to complete his job). That day it was determined there was something seriously wrong as he had a couple instances where the vehicle almost did not stop and was beginning to have a squealing and thumping sound.

We contacted Ford Dealership and scheduled for them to look it over on October 12, 2022. Upon their inspection they found that the rear brakes pads were installed wrong and flex lines were twisted (I have attached a video provided by Ford mechanic). They had to install new pads, rotators, lines, bled the brake system, and reprogramed the electronics of the system.

I am looking for Midas to refund my expense ($1290.21) for having to take the Ford Transit Connect to another location for repair since Midas did not take the time to investigate nor take their customer serious when they repeatedly expressed there was an issue. This is my expense as reflected on the attached bill from Ford dealership.

My conversations with Jared has only resulted in him wanting to pay for the pads and rotators ($429.97 and a $200 gift card). He feels that since the pads and rotators have a warranty and Midas would have fixed them that they are not paying anything more. I expressed multiple times that Midas had multiple chances to fix the problem and neither time the vehicle was taken in did anyone even take the tires off or they would have seen the issue. Jared also informed me that Midas would not pay for a more expensive location to complete the work since once again Midas would have fixed. Jared at one point did agree to look into covering the cost of the hoses but only at the expense it would have cost Midas. There has been no conversation since he was going to look into that. I want to reiterate that Midas had multiple chances to resolve the issue and never did which is what resulted in us going to another location.

I have no intentions of communicating with Jared again since Midas is at fault and are liable for the cost I endured as a fault of Midas.

Breakdown of my expenses:

Diagnostic = $165.00

Brakes = $105.40

Rotors = $230.62

Hoses = #64.08

Repair = $165.00

System reset = $97.00

Labor = 363.00

Misc. charges = $15.73

Total = $1205.83

Tax = $84.41

Total to be returned = $1290.24

I have attached my bill and the video from Ford for your reference.

Please contact me at [protected]@yahoo.com or [protected]

Thank you,

Tina Morningstar

PS. I am unable to upload video to this complaint line or copy of bill both were added to email complaint submitted this day to [protected]@midasuw.com

Midas, located at 1670 3rd Street SW in Winter Haven Florida. I Called and asked if they performed oil changes on Mercedes, they replied, "Yes, bring it in." On my way home after Midas performed an oil change, I smell something burning, the temperature gauge is normal, so I proceed until my vision was impared by the amount of smoke coming out from around my hood, I pull over, lift the hood, and after the smoke subsides, I see puddles of oil, and oil spilled all over different parts of the engine. I called Midas and informed them of the situation, they said to bring the car so they could take a look, I then explained how that probably wouldn't be a good idea considering the obvious. After they looked at the car after it having to be towed back there, the manger briefly explained there was a malfunction with the "pump" they use to put the oil in, however, couldn't explain why the oil spilled wasn't cleaned up, or why the proper amount of needed oil wasn't replaced, and why there was oil and grease smudges all over the outside, and inside of the car. The manager then said they corrected the problems and car was ready, I arrived, and the car hadn't been moved, and was in the same condition they left it in the day prior when I picked it up. Due to the negligence, resulted in a significant amount of damage to my car, enough damage, I now sit here with no transportation. In addition, I have found on Google, numerous falsely claimed fake testimonials not from the opinions of impartial consumers. and don’t reflect the actual experience of the reviewers; there is undisclosed material connection between the reviewer and Midas– for example, employee's, friends and spouses of employees, and family members. I am a consumer that uses review platforms before making decisions on where I make my purchases and who I contact to pay for services. A recent survey was conducted, 87% of consumers consult product reviews before making purchases, and every Google review that is posted acts as a vital tool to the Company's reputation. My deciding factor when choosing where to take my car, was the positive review ranking, which holds no truth, I know this because I cross - referenced the names of the positive reviews, and almost all are affiliated with Midas as an employer, or a relative or spouse. The owner even has his review posted, giving his positive experience with his own business. Which I have flagged and reported, yet they still remain. These deceptive acts are causing harm to consumers and affecting the lives of many. The law has been broken, and I am dedicated to using my time and resources to see that Midas show some integrity, by providing honest and fair business practices. I thank you for your time and allowing me to express my concerns and experiences.

On December 1,2022 I had my brakes done at Midas in Compton. After the job I was told I had a lifetime warranty. I spent $900.00 for front and rear brakes. Three days later my brakes were rubbing. Sal Garcia, manager and Ashok Prassad, site manager ignored my brakes rubbing. They didn't want to fix the problem. I will get my money back or take them to court to sue. Don't trust this location. They are rude and unprofessional. They got me for $900.00. I will get my money back. If anyone out there sees this contact me. [protected] Jennifer Tyus---- I wish someone will send me a money order for $900.00 I need to get my brakes fixed right. That was all the money I had,

I just picked up my 2014 Chrysler Town and Country from the Westerville Midas at 6:15 pm on 05-Dec-2022. My car was being serviced there for a tire rotation. As I pulled out of the lot, I noticed the car handling was very poor and that the steering wheel was shaking. I pulled into a parking lot across the street from the Midas service center and found that two lug nuts on the front passenger side tire were missing (See photo).

We had car serviced for an oil change and to check alignment.

The shop did a lot of repairs not required. We had bill for $3,600.

When we got cat returned the dashboard had lights on that were not previously on.

Now we have to go to an electrical service center to find out what is going on with the car.

We do not want this Midas shop to do any more service to the vehicle

Many items were listed /repairs done that we did not ask for. They did not return any parts and when we requested them we were told they had been picked up.

Dashboard lights were on that previously had not been on so we are incurring additional cost.

The car was running well and did not indicate any reason for the services to be completed totaling $3,600.

On 11/15, My son and I called MIDAS to see if they could fix a tire that popped off the rim when my son slid in slow motion on icy roads into a curb in a roundabout. My son asked for the rim to be inspected and the tire repaired.

Midas charged for a full vehicle inspection we we only asked for the rim and tire to be looked at.

11/21 After reviewing the charges, I called today and asked to be credited for the inspection fee since it was not asked for. When I came to pay for the vehicle, non of this was discussed with me the owner of the vehicle. It was talked about with my minor child after I left and during the service. I feel the manager took advantage of my 16 yo son and charged us for something we didn't need. I asked for a credit and was told no because he has to pay his guys for his time.

I have been doing business lately at the Midas shop in Bradenton, FL. located on Cortez Rd. W. near 14th St. W. The manager, Joe, or so he seems to be in control, likes to fart in the service room/office/waiting area. I was scheduling more work on the phone with the service writer named Shawn and told him the last time I was there, I didn't appreciate Joe farting like that while I was signing up for service. I've been in this type business all my life. That is not how one conducts oneself in front of customers. So this morning I had a 10am appointment to get rear shocks installed. Joe proceeded to make sure I heard him fart again. So I said something about it! He proceeded to tell me it was the human thing to do. I told him that is not how you do business. So, we had more words until he made them pull my van out of the shop and he refused to do service for me. I'm 68 years old. I know what's right when it comes to customer service, nomatter what the business is. The customer is always right!

Thank you,

Jerry L. Johnson...[protected]... Bradenton, FL.

I had new installed, and an alignment, and when I picked up the car, the manager said that the alignment was not perfect due to seized suspension components. They were not able to fully adjust the seized trailing arms, but I was told that it was nothing to be concerned about, and the tires may wear slightly faster than normal.

Approximately a month later, I noticed that the outside of the tire was completely worn on the rear passenger side. When I spoke with the manager, she said there was nothing that she could do.

A week later while my wife was driving the car, the driver side rear wheel came far out of alignment, causing her to lose control of the vehicle.

When another mechanic looked at it, he said that the seized components should have been replaced before the alignment was done. Forcing them to adjust had weakened the parts, and they broke while she was driving.

on July 15 i brought my 2000 ford ranger in to have a weird grinding noise looked at as well as my AC fixed because it had not been working. After i picked up my truck i drove it around and the grinding noise was still there, and the AC only worked for a few minutes and then it went back to blowing hot air. My invoice says they checked AC system replaced condenser and receiver drier they also did wheel alignment and repacked wheel bearings. I immediately called them and asked about it and why it wasn't fixed. they said that it needs time to settle, and that the AC was working fine. i said okay but the next day or day after i brought it back to look at again because it was still the same. they still said nothing was wrong with it but my AC only works for about 10 mins max and then it just blows hot air, and my wheel is still grinding and is not fixed. I called another location to ask if they could look at it and they said i would need to take it back to the original location. So, i have been waiting to see if it gets resolved but it hasn't and has been a few months and i am very upset because i did not have the finances to fix these issues at the time and had to take out a loan and have finally paid it off, but my truck still has the same problems. my invoice was $1,447.87 and i feel very cheated because nothing was fixed and so i am reaching out to you now to see if there is anything you can do.

To whom this may concern:

My name is Janet Liggins. I utilize the employees at Midas professional services in several states and locations to install brake pads on my vehicles. I am contacting you because I cannot receive a full refund from the administration at Midas regarding one of their employee failures to appropriately install brake pads on my vehicle without jeopardizing my safety. I am contacting you because several representatives at Midas refuse to refund me a total of $554.52 for the faulty brake pads installation an employee performed on my vehicle. I am asking you to utilize your professional skills and expertise while you interact with the administration at Midas to retrieve my full refund for a total of $554.52. My primary question is: How can you operate on my behalf to receive a refund from the administration at Midas regarding the unsafe and deadly practice the employee implemented during the inadequate unprofessional installation of new brake pads on my vehicle?

I went to the Midas at 6629 E. Northwest Highway; Dallas, Texas 76231, to have brake pads installed on my 2020 Hyundai Sante Fe with the vehicle identification number (VIN) 5NMS33AD0LH264133 (see attachment brake replacement receipt MIDAS). I paid a total amount of $142.26 for the service. During the brake pad installation, I informed the store manager, Sam Aminzadeh, that I was traveling to Nashville, Tennessee, and Roswell, Georgia, on May 28, 2022. I traveled during the night to ensure I was at Rick Case dealership in Roswell, Georgia, early on May 28, 2022, to ensure my vehicle received service from the dealership's mechanic.

After my arrival, the mechanic reviewed my vehicle. The service adviser informed me I needed a new left front brake caliber because the previous mechanic stripped it during the installment of the brake pads, which voided the manufacturer's warranty. The total for the replaced brake caliber part and labor price was $412.26 (see attachment replaced brake caliber RICK CASE DEALERSHIP). I contacted the store manager, Sam, on May 28, 2022, and he informed me that he told me about the brake caliber needed replacing, which did not happen (see attachment brake replacement receipt MIDAS).

Then I contacted their corporate office to file a complaint.

The gentleman informed me he could not see the invoice but was there to help me through mediation. Later the district manager, Jesse Flores, contacted me and stated that his store never services my vehicle. After a month, I got customer service at Midas again and informed the representative that I wanted to speak to someone at their corporate office. In addition, I told her I had a receipt and did not want to converse with the store manager, district manager, or store owner.

Soon after, the district manager emailed me, stating that his employees did not work on my vehicle. The information I have is an estimate and not a receipt (see attachment brake replacement receipt MIDAS). The nerve anyone has to dispute and challenge a receipt with a lie or to utilize the previously mentioned receipt as a misrepresentation of facts is very disturbing and narcissistic. The district manager changes the factual narrative to meet the need of an illusion to absolve his employees, store, and franchise of any responsibility regarding the unprofessional life-threatening brake pad installation onto a stripped brake caliber. I conclude this document by stating, "I am grateful for your assistance regarding obtaining a full refund of $554.52 from the administration at Midas." Then fire the store manager and district manager, Sam Aminzadeh and Jesse Flores, because they would rather lie to deceive upper management than distribute quality professional service to the public. Thank you for your time, consideration, and understanding in this matter. If you have any questions, please contact me at 901.569.7289 or 1luvpeacehappiness.

On a hot summer day 7/8/2019 ,going to do some airconditioning calls.heard noise from frontbrakes,pulled in to midas at 2390 finch ave.east.,They told me I need new brakes,I asked for an estimate,they told me it will take some time so i left the vehicle with them.asked to be called with the estimate.Three hours later I called,Jack ,the owner told me the job is done.No estimate was given.I went to see Jack surprisingly ,Iwas presented with a bill of $1794.28.I questioned the bill and was told some of the parts has lifetime warranty.I paid the bill.,On Sept.22/22,I went to my regular mechanic for an oil change and tire rotation,I also asked for a brake inspection.Iwas told the front brakes are worne out and the back brakes has about 10% left.I asked for an estimate and was given a price of$944.84 4 rotors&4 sets of pads and that I dont need calipers,they are in good shape,labour& taxes were included in this price.I went back to Midas to see if Jack can match the estimate,he said no,the best he can do is $1308.67 seeing that the pads are still under warranty and i dont need calipers.I got the job done by my regular mechanic for $944.84.

I have written to Midas four times asking them to take me off their email ads list. Each time I get a response stating they will forward my message to the appropriate department. But I continue to get at least two ads per day. Each and every day. My complaints have not changed this frequency. To compound this annoyance, the emails can't be deleted until they are opened.

Midas Disputes.

September 26, 2022

On July 11, 2022 at approximately 8:00 AM my granddaughter’s car (2014 Chevrolet Impala) gave her a warning signal to pull over immediately. She did so on Okeechobee Blvd. West Palm Beach FL. She called AAA for towing assistance to their nearest approved repair facility. I met her at her car. A police vehicle was there because she was blocking the entrance ramp to Australian ave from Okeechobee. I drove the car followed by the police officer about a mile to a gas station. and waited for the AAA tow truck. The tow truck then transported the car to the AAA approved repair facility. Midas Auto Service Experts (Midas) located at:

2253 N. Military trail, West Palm Beach FL 33409.

I arrived shortly after the car was towed to explain to Jesse Tarantelli, Assistant Service Manager, that the car had been leaking oil and had overheated and I was concerned if the motor had been “blown” since I could not see any oil on the dipstick. He said he would look at it and let me know the problem.

I was called by Midas later in the day to tell me the problem was the radiator and thermostat had to be replaced. The cost I was quoted was approximately $1,900 for parts and labor for both. I was pleased that this would solve the problem but I thought the radiator had been replaced lately. I would check my records and get back with him. I found that we had replaced the radiator about 2 years previous for a cost of $750. He then gave me a “discount” of $525, a reduction of 27% for a total of $1,386.45. We agreed.

I then met Mr. Tarantelli at Midas and paid the invoice for the agreed amount. My Granddaughter then started the car and heard a continuous “clanking” sound. Mr. Tarantelli told her that sometimes the car needed to be driven to resolve the issue since the car had overheated due to the low oil and the radiator leak. As she drove home the clanking continued and I advised her to drive to my local trusted mechanic. The car died as she pulled into Ultimate Auto, Lake Worth, FL. She drove a total of approximately 19 miles.

The next day, July 12, 2022, I was informed that the car’s engine was unrepairable. I called Midas immediately and I was told to have the car towed back to their location and they would look at it. I called AAA and towed it back to Midas that day. I paid the additional towing cost over AAA allotted mileage $41 in cash.

Midas called later that day or the next to inform me that the motor needed to be replaced at a cost of over $5,000. After my complaining about his incomplete diagnosis of the issue he agreed to lower the cost just over $4,000. I told him not to do anymore work on the car and he could take the new radiator and thermostat back off the car and issue me the appropriate credit. He refused. I also offered him the car if he would give me the full cost of repairs he had made. He refused.

I then spent the next few weeks to find the title of the car and a company that would buy the car and pick it up from Midas. I kept Midas informed of my efforts and that again they could take the radiator and thermostat back since it had only been driven 19 miles. Again they refused.

I made arrangements for the car to be picked up and towed from Midas on July 25th. I called Midas and told them the pick up schedule and this was the final time they could take back the parts they installed. Again they refused.

I believe the proper thing to do is to refund me the entire amount of the charge of $1,386.45. This charge was unnecessary considering the fact that the motor was virtually inoperable even with a good radiator. They claim to be “Experts” in auto services. Obviously they are not experts or they would have known the motor was unrepairable. I am willing to negotiate a reason monetary resolution.

I disputed this charge with American Express and this retailer now says the reason the car was undriveable is the timing belt and not the engine needed to be replaced. They keep changing their story!. I would have paid for a new timing belt but not a new engine!

Sincerely, Ronald Chapman

3588 Cypress Wood Ct.

Lake Worth, FL 33467

[protected]@gmail.com