Midas review: Customer service

On 12/6/23 we dropped off a ‘18 Nissan Titan to Midas on 3107 Old Denton Rd, Carrollton TX to replace the starter. The car died 2 blocks away so we had it towed to Midas because it was close BIG MISTAKE. The car arrived Wednesday night 5 minutes before they closed. We were able to at least get it to them. The next day we called to check in and we were told it needed a new starter. Around 5pm Thursday we were told they couldn’t get to the truck and it would take more labor due to where the starter was located. We were quoted $900 to repair the starter. So we call today (Friday) for an update and my husband was told by the Tech he never replaced a starter before and had to YouTube how to do it. Customers should NEVER be told that your mechanic has to YouTube how to fix your car. Heck we could have done that and saved money and time. So after lunch I call and speak to the office Manager who didn’t give me his name. I explain everything, I just express my frustrations. The manager says the tech has installed a starter just never on a Titan. I tell the Manager a customer should never know that. Who wants someone practicing on their car. That’s why I’m bringing it to a mechanic and not trying to DIY. I share that a starter should be around $550 vs the $900 we were quoted. Clearly we are paying for goggling and YouTube watching labor. I told the Manager I was going to bring this to the attention of Corporate. He responds good luck with that and matter of fact pick up the truck by close of business today and hangs up on me. He calls my husband and tells him I was yelling and cursing at him. Fun fact my side of the call was recorded since I was in my kitchen where my Nest Camera recorded the whole conversation (me not him). Not once did I yell or curse. One thing I don’t do is fuss at people fixing my car or my food. Please stay far away from this location. I truly believe they are incompetent and over charging customers. Don’t let these people work on your car/truck. We are having the car towed and hopefully we will have a better experience and my husband won’t have to Uber back and forth to work hoping his vehicle is ready like, he did the last few days. Find a place that has better customer service and knowledgeable mechanics.