Ford
Reviews and Complaints

Car has less than 100000 miles. Obviously only a few years old. 2 previous owners. Ive had it almost 10months. Flywheel cracked from middle section. Every tech or auto mechanic said it is stree related and no way me or other owners caused this problem. Straight from manufacture. I had to replace it at nearly $2300. Mind you I'm still paying on it. The new flywheel is a completely different model. I have the old part as well as pictures. I would like yo speak to someone asap about this.

2017 Ford Expedition Front parking assist DID NOT detect a two feet post sticking out of the ground. Now I have to pay over $2, 500 to fix it. Why am I paying for the technology to "ASSIST" if it is not doing its job. Need my refund or will be taking legal action very soon.

Additionally, airbag did not even deploy upon hitting that post.

Absolute junk; I should have stayed with Nissan vehicles that I had my entire adult life.

I took my 2007 Ford Sport Trac in to Berglund Ford in Salem Virginia to have a coolant sensor replaced ($20.00 part TX61) and a blower resister controller ($30 to $60 part) replaced. I also needed a inspection sticker. The service manager Dean suggested I drive the truck until the coolant sensor breaks because it didn't come up on a diagnostic test ($119). I never asked for nor was quoted a diagnostic test as part of the price up front. The sensor went bad when I was out of town and the garage I took it too had already done the diagnostic and told me what was wrong. The sensor doesn't act up driving around town but tends to on longer trips. Dean then quoted me $349 for the resister but told me I had a more serious problem in the right front bearing. It did pass inspection but barely but was the more pressing issue. I asked how much and he quoted me $575. I agreed to fix the bearing but could not afford both bearing and resister. When I was called back my total was $730 because of the diagnostic surprise. Long story short is I took my truck in for two things and neither were done but they still charged me $730. A good dealership would have met my needs along with their suggestions. I highly suspect I was upsold an easier more expensive job while my issues were brushed away. Not valuable enough and easy to fix. Fix what I ask you to fix! I won't go back.

I got a ford escape and something burn under the right below the mastercinlynder.
When I call ford they said it was a recall on the abs which was the part that burn.
Now ford is saying that they can't fix it because the parts cost more than my car which they value it at 1800 but my insurance adjuster look ed it up and its way more than they say not only that now my wife is disabled with out a car because they don't want to fix not to mention again the part that mess up is the recall and its in there computer I really just need my car fix on that recall because this is frustrated and I don't want to go thru with this with my lawyer because this is crazy not to fix a recall

All Ford explorer 2017 literature and the manual indicate these are two are separate features on the this model. ie adaptive cruise and a separation operation for the pre collision feature. Was told today by Ford Dealer that the pre collision feature only works in the adaptive cruise mode.

See manual page 210 for option of adaptive cruise control

see manual page 227 for operation on pre collision assist

If this true Ford is guilty of Fraud, already contacting attorneys on this situation.

I purchased a 2016 Ford Fusion Hybrid in August 2016 and now 10 months later on May 26, 2017 I had to have the throttle body assembly replaced and now June 13, 2017 I am having to have the coolant pump replaced. A vehicle that was brand new when I bought should not be breaking down after 10 months.
I need a resolution from your company. This is the 2nd car in 1 1/2 years that I have purchased due to breakdowns. The other vehicle was a 2015 Ford Focus which had multiple problems. So I was upgraded to the Ford Fusion Hybrid.

After you guys built this truck with inferior parts, it takes but 62, 000 miles for them to go bad and it's on me. While a service tech from a dealer tells me it's time I own up to it I think it's time for ford to. But I suppose since it didn't kill anyone by accident then it doesn't warrant a recall. I don't intend on buying another ford vehicle again. It's apparently not worth it though I was planning on upgrading at one point to a F-250 but I'll rather go with another company at this point.
I'm sure you won't care, what's a single customer. Losing one won't mean anything and that's fine but I just want to let someone know because it's ridiculous. I'm extremely disappointed in this company and now I'll go spend a few thousand dollars to fix my truck.

I have had my car for 1 yr and 10 months, at 1, 000 miles it had problems with the ac, so brought it in and the part was back ordered so I had to wait for the part to come in so they just charged my ax to last until the part came in, then at 8, 000 miles the same problem with the ac went out got replaced, and just a week ago or so it went out again at 18, 000 miles, got it replaced once again. Then before all this at about 11, 000 miles there was a leak in the seal of my passenger window that of course it rained and my floor board was full of water, had to her that replaced. Let's just say I can't believe with all the calls and messages I have left for a return call, I've never received one to get this car gone, biggest waste of money .

Dear Ford Motor,

I have been looking for help from Ford Credit, however, Ford Credit asked me to contact Ford Motor.
I have a 3-year lease contract with Ford Credit. 4 months remained to complete the lease term. Last week, I reached out my originating dealer to discuss early termination and executing my right to purchase the car in accordance to the purchase price provided by Ford Credit. Unfortunately, the dealer (LHM Ford Draper, UT) charged me $1500 additional on top of the lease agreement as dealer 's profit. I argued with them, they should only charge items stipulated in lease agreement (purchase price + official fee & tax). The dealer refused to follow the lease agreement, claiming $1500 is non-negotiable and minimum profit they need. My option is simply to take it or leave it, or I find someone else to complete the transaction, otherwise, I have to pay them $1500 as processing fee. I was so upset. I have no choice but withdrew the purchase request. I contacted Ford Credit on the same day, hope Ford Credit can correct the wrongdoing of dealer. I also mentioned about legal settlement case in 2004 of Ford Credit (http://www.atg.wa.gov/news/news-releases/ford-motor-credit-settlement-reimburses-consumers). The reply is, Ford Credit does not want to get involved in case between customer and dealer, because both dealers and consumers are their customers. Ford Credit asked me to contact another Ford dealer. Ford Motor is the right one to correct dealer's wrongdoing. I have all paperwork copy to prove dealer overcharging out of lease agreement. Hope you can help on this case. There is another link talking about legality of dealer's wrongdoing (https://vada.com/dealership-resources/newsletter-article-archives/dealer-processing-fee-exercise-lease-purchase-option/).

Following is information of my car:

2015 Escape
• Vehicle Identification Number (VIN) 1FMCU9G93FUA17558
• Names of the selling and servicing dealer is: LHM Ford Draper
• Current mileage is: 29000

Thanks.

On May 18th I took my 2011 Ford Focus to York Ford, located in Saugus, Mass.
My concern was my air conditioner was not working. I left the vehicle to be
looked at and they said they would call me when they performed the
diagnostics check. I received an email with a video attached several hours
later stating that my air conditioner compressor had to be replaced.
They said they had performed evac and recharge and if it didn't work,
which it did not I would not be charged a second time for it when the replacement part came in. I was quoted (see attached) $749.00 installed.
I also had a nail in one of my tires which I paid $32.00 for a tire repair.

The part came in and I went back in on Sat. Jun 10th for the compressor
to be put in. I later received a phone call from the cs rep that she needed
authorization for an additional charge because they had to perform the evac and recharge again because now there was no fluid left to recharge.
I stated to them obviously if I had a leak and you leave fluid in something that leaks it would no longer be there. Also I had to ask about a new belt
Why would you leave an old belt on if you are putting in a new part to make
it work. They said that would be an additional $50.25 for that part. I asked
what about the labor for putting on the belt. She said she would see what
she could do. I was amazed by that answer. Whether you are putting a new
belt on or the existing belt back on the car it would have been included in the original quote. (see attached new invoice). I feel I was misquoted and
there were secret hidden fees that should never have been charged.
I am looking for a refund for the additional services in the amount of
$226.17. The service was very unprofessional. And if I hadn't ask for

I brought my 2006 Mercury Mountaineer to get it looked at because it had become hard to steer. They diagnosed it as needing ball joints, a serpentine belt, an alignment, an upper and lower control arm. $1400 later I picked my vehicle up and it still had the same problem. Hard to steer almost as if there was no power steering. Bringing it back to them they now say it's the piece that connects the steering column to the rack and pinion. They say they are not responsible for the misdiagnosis. They want an additional $500-$600 from me. Keep in mind my vehicle has 54, 000 miles and all the service records. The service manager yelled at me on the phone saying what did I expect I brought him an old vehicle with tons of miles on it. Is this how Ford does business? Is this how Ford wants to be represented? Is this how you value your customers? Btw I've been waiting a week for the part and had to return the loaner they gave me or they would charge me for it. Their words. I'm taking this matter to the next level. They are rip off artists.

I recently purchased a 2015 Ford Taurus and the transmission failed. A bit disappointing considering I've only been driving the vehicle a little over a year. I can understand that mechanical parts fail, but I was expecting Ford or it's representatives to stand behind it's product.
1. The transmission was rebuilt as opposed to replacing it with a brand new one. This would've given me a greater reassurance in the vehicle's problem not returning.
2.Unless Ford is receiving it's parts from overseas, it's kinda difficult to understand why the parts took so long to get. A job which the customer service dept. rep believed should be done in a few days took almost a week. The transmission was broken down and failed parts identified, I would think the parts would be local enough to be overnighted and job completed as soon as possible.
3. During this period while the transmission was being rebuilt, there wasn't a loaner vehicle offered. Apparently Ford doesn't feel a brand new purchased vehicle is worth being temporarily replaced while failed parts are being replaced. Would've been nice to see Ford step up for an inconvenience to one of it's customer's. To be fair they did offer a shuttle service to where I needed to go after dropping off the vehicle.
4. Once the car was ready for me to pick it up and I successfully drove it home, I notice it was dirty to a degree that shows lack of customer service or appreciation. Something as simple as vacuming and a car wash. There were finger prints left by the mechanic inside as well as outside the vehicle.
As a previous Ford Taurus vehicle owner (2008), I believed in the vehicle and it's durability, so didn't have any doubts on purchasing another one. I'm not saying don't buy a Ford, but you may be disappointed in their customer service and a lack of customer support/appreciation.
FYI, still paying for the vehicle, so it makes this experience an unpleasant one. With so many vehicle options/choices I would think Ford would make their customers feel just a little bit more valued.

Thank you for taking time out to hear from me.

On march 2 of this year, I received a safety recall notice (17s01/nhtsa recall 17v-024) from ford motor company concerning the passenger airbag in my fusion (vin: 3fahp07149r125373) which could conceivably rupture in the event of a crash and either injure or possibly even kill the passenger. I immediately contacted the local dealership and was informed that: 1. they do not yet have the parts, and 2. my "zone" will probably be the last to receive parts. consequently, for over 3 months now i've had to have my wife sit in the back seat anytime we travel together. this has only become more of an annoyance over time.
I don't have the ability here at my house to scan the recall notice to send to you (though can do so if required) but am assuming you will have the pertinent records.
As to resolution, I frankly think some form of remuneration is called for. had this been handled within a reasonable time, say, a few weeks, i'd be fine with the situation. but at this point feel that I (and any others in the same straits) have been put on the "back burner". I no longer have full use of my car, and the end is not in sight.

- randall dorman
3161 e. eagle rock dr.
Sierra vista, az 85650

I paid $3600 for Premium Ford Service which is in my contract in my monthly Ford payments therefore, I cannot get that money back, and even though I have to keep making these service contract monthly payments every month, I will not go back to Ford to service my truck and here's why. I went to a Ford dealership to service my Ford yesterday. They told me that my rotors need to be changed and that they are so ground down that they are warped. Ford has been servicing my vehicle and supposedly have kept up the brakes. This service at the dealership told me that I must have been riding my brakes. I had another Ford truck that I put over 400, 000 miles on and never had to change my rotors. I don't ride my brakes. This Ford service center told me that Ford service centers have never given me my Premium Ford service. When I contacted the Ford complaint office, they contradicted this Ford dealership service center and said that I have had my Premium service done according to my records and that it shows that I have never had my rotors turned by a service center. It seems to me that something fishy has been going on. Could it be possible that this Premium service contract or other contract services that you pay for is only to get you to come in so that some sort of hanky panky can be done to your vehicle, so that you have to spend more money on parts? In other words, some dishonesty? Is American motors still in the parts business in some form or the other? I'm not taking my Ford truck to any dealership any more for service because I don't trust them anymore. Nor will I buy another Ford truck!

I experienced my first death wobble in May 2017 and my second and third death wobble on May 30, 2017. I have had the following items replaced at my expense:
Brakes
Tires
Tie Rods
Shocks
Caster
Trac Bar
Drag link
other misc items to correct the problem
I only have 84K miles on this truck. I am a 68 year old female that on occasions pull a horse trailer. Unless you have physically experienced this death wobble you have no idea how hard it is to control the truck. Even if I've done everything I can to prevent this from happening again it's my understanding that is never completely fixed. The front end still doesn't feel right but don't know what else to do. What had started out as my dream truck to have in my retirement years had turned into a high dollar moving coffin. How can Ford put this vehicle on the road knowing this could happen? Why has Ford not done recalls on these vehicles? What is wrong with you people? I know I'm not the first and won't be the last. Someone is going to lose their life in this death trap and I pray it's not me or my horses.

I noticed this split in my armrest a few months ago. I took it to a Ford Service Dept. and they stated that it is not covered due to wear and tear. They stated it would cost $750 to replace the door panel. Based on a structural engineer, they stated it is an internal issue, because many people including Police Ford Explorer trucks have the same complaint!

If the structure is fractured or broken underneath every time you open or close the door it is like pushing on a pillow thus the vinyl (leather like) material bends and cracks.

I had a Ford Explorer for 7 years never had this problem!

I am very disappointed! I have been a Ford Customer for years. Ford own up to this manufacturing problem and fix it!

You know from all these complaints that are the EXACT SAME from every customer, it is not just wear and tear!

To Whom It May Concern:

I own a 2013 F-150 FX4 4X4 with approximately 75, 000 miles. I had to have my vehicle repaired due to a "fuel drivers power fault." My car was taken to the shop a couple times before it was finally fixed because the problem was intermittent and the dealership couldn't recreate the issue or retrieve any engine malfunction codes. After my truck finally quit running, I had it towed-in and the dealership was able to identify the issue. The service associate at the dealership explained that my truck stopped running due to faulty fuel pump driver wiring. Moreover, he explained that there was a Technical Service Bulletin (TSB) which highlighted the problem and provided the fix. Although I am happy they finally identified the problem and fixed my truck, I am extremely unhappy that I had to pay for a tow, take my truck to the dealership multiple times for the same issue, and pay to fix fuel driver wiring/fuses that Ford has acknowledged as problematic. After further research, I found that the fuel pump driver wiring/fuse issues affect many F-150 owners. This issue should be covered as a recall. If the problem persists frequently enough for Ford to create a TSB, then a recall should be made to correct the issue.

Ref. Ford Fiesta Titanium, 2016 year model

I am writing to you in search of a solution to the problem that I am suffering, since I have not had an answer from Ford Motor Chile nor a response from their local dealer Salazar Israel, (Automotora Cordillera S.A, ) from whom I have purchased the reference Ford vehicle, for my daughter.

The situation can be summarized as follows:

On September 1, 2015, I purchased a 5 door Ford Fiesta Titanium, white color, 2016 year model from the local Ford dealer Salazar Israel (Automotive Cordillera S.A.),
for my 19 year old daughter in CLP 10, 838, 400, equivalent to approximately USD 16.200

From the beginning all car service maintenance have been done in its due time course and all at the same Ford’s authorized service ( same Dealer Salazar Israel – where I purchased the car)

As of December 2016, the car began showing problems, without explanation. One example is that, one evening at 8:00 p.m., the car from one moment to another and without any reason the engine stopped and all the panel light went on, leaving my daughter helpless and dropped in the middle of nowhere. The next day, given that the car had a mileage of 19, 800 kms., we thought that the reason for this event could be that we were approaching the 20, 000 Km service and did not give further importance to this car failure. We immediately took the car to the same car dealer for its regular maintenance.

The car was released from the workshop on January 9th 2017. A couple of days later, the car showed same breakdown, engine stopping suddenly and all panel lights on and left my daughter again in same situation dropped.
After the car release in January 9th, the car failure has occurred repeatedly over 7 times on a row up to April 12th last time the car was sent to the workshop again.

With the Ford brand guarantee in force, the car was taken to the Salazar Israel workshop each and every time. Salazar Israel in all of these opportunities never provided a clear and definitive response and never clarified what was the problem failure of the car.
Since December the car received the following treatments: the butterfly body has been changed twice, The motor cables branch was changed as they had a faulty pin; the air conditioner was also changed; The mechanic tightened and protected a 60 pin connector, since one of them Transmitting the acceleration body signal was apparently loose; the accelerator pedal was also changed. And so, numerous explanations, regarding a practically new car and that continues to present abrupt engine failures and stops.

To date there is no clear diagnosis of the car FAILURE

Back on April 12, the car broke down again and it was AGAIN taken to the workshop of Salazar Israel. Due to continuous and many stressful incidents and since there were no defined diagnosis of car failure, we asked to have our car swapt for a new one agreeing to pay an additional sum taking into consideration an adjusted current value of a new car .In response to our request, we received an offer, through the head of brand service that we consider almost a mockery. The Dealer would purchase from us our car at a value extremely inferior to the actual second hand car commercial value. In addition to this ridiculous offer, the card dealer obliged us to purchase a brand new car credit offered by themselves, in order to have a slightly better improved car recovery value.

The treatment carried out by the dealership Salazar Israel for this particular case (at least 7 times in a row to the workshop) is not a typical behavior of the Ford brand neither is an adequate customer treatment, since there has been no intention whatsoever to seek a real solution to the situation which afflicts me.

After the last incident from April 12th and that the car was still at the Salazar Israel workshop, since I had not heard back from them I called to find out the state of the vehicle. At that time I was informed that the car was ready to be picked up.
Due to the many times it had been supposedly repaired and yet failed constantly again with the same failure ( stopped engine ) I requested a written report informing the cause of failure and damage of the vehicle and the full detail of the repairs done to the car prior to picking it up from the workshop. I have yet not received such report. The truth is, I do not understand this type of customer treatment. As you will understand this inability of the dealership to solve the problem and the inability to report its failure up to date, implies that the vehicle is highly UNTRUSTWORTHY and DANGEROUS for anybody and specially for a 19 year old girl Knowing that she can find herself in the middle of nowhere, at any time day or night dropped and exposed to further dangerous life stake situation. As of today June 8th 2017 I have not yet received the written report thus I have not yet picked up the vehicle from the workshop waiting for full written confirmation of failure and repairs done.

This same letter and request has already been sent to Ford Chile back on May 19th 2017 and at the time they committed themselves to provide me with a solution as soon as possible. Since I had not heard back from them, on June 4th 2017 I wrote to them again. That same day I decided to make public my dreadful story public and posted it on Facebook and twitter. Only then after publications, on June 5th did Ford Chile contact me only to ask again what was the car failure and problems, showing with this a huge lack of compromise with the customer and unawareness of the actual situation. This call greatly surprised me because Salazar Israel had mentioned that Motor Ford Chile was the entity who had done the last car checks and repairs to my vehicle, and here the person contacting me showed not to know anything at all of the continuous problems encountered during the many months.

Two years ago we made the decision to buy a vehicle for our daughter turning 18, an important life decision that many families go through, and decided to invest more than what we originally wanted to do so in order that she would have a brand new car, to feel more secure. We decided to go for a Ford Fiesta Titanium basically because of the brand reputation and reassurance. However what was supposed to be a joyful life experience turned out to a terrible nightmare.

10. I do not intend to have to reach out and appeal to the Courts of Justice in order to claim for damages caused and would rather to try to solve this problem with you directly in a favorable manner for both parties, since I have already tried reaching out to the Salazar Israel Dealer as well as Ford Chile with no effective response yet. I therefore request your intervention in order to solve this matter as soon as possible, to be able to change my car for a new one under reasonable conditions considering my interest to maintain relationship with Ford Motor Brand and also considering the stressful life episode caused to us by negligent behavior on behalf of local management, liability and lack of appropriate customer service commitment ( from Ford Chile as well as from Salazar Israel Dealer)

Francisca Ariztia Crossley
Mariano Sanchez Fontecilla 310 piso 10
Las Condes Santiago 7550296
Chile Work Phone: 562 [protected] mobile : 569 [protected]

I was driving between 40-50 miles per hour, I went to move the air vent in the center of the dashboard when my vehicle shut off. I was shocked then realized that my thumb was on the start button. I was so shocked I didn't know what to do, I put my car into neutral and pushed the brake and the start button and it started. I am not sure but I don't think that you should be able to turn your car off and on while you are driving it. I tried it in a parking lot just to be sure and it did the same thing in reverse. You loose your power steering and braking when your car is off, so if you are driving and it can be turned off that easily it seems like a very dangerous situation.