Ford
Reviews and Complaints

The other day my girlfriend was driving to work when the sunroof exploded. She was not operating the sunroof, she was just driving. The sunroof was not hit with anything, and broke from the outer edges where it mounts to the motorizations that move it during operation. I've had several vehicles that have had sunroofs and none of them have ever been broken. After speaking with some Ford representatives we were informed that we would have to pay out of pocket to repair the sunroof, and I could understand that if someone shot the window out or a rock hit it, the sunroof did not fail in that manner and this is an unacceptable resolution to this problem. I did some research and found that at least one customer reported the same problem and received the same poor customer service from the Ford representative. Based on the info I am seeing on the internet, this matter is pending investigation by the NHTSA. I don't want to publicize a potential known issue on the lack of reliability of your sunroofs, I just want it fixed free of charge as this is not the kind of Ford reliability I've come accustomed to. Please contact me back via email with a positive resolution to this problem as soon as possible. My email [protected]@aol.com
I look forward to seeing an amicable resolution to this probable defect.

I purchased the car 2 years ago with 80, 000 miles. The extended warranty was still in effect, even though I was not aware of it. The dealer where i purchased the vehicle never mentioned that there was an extended warranty nor did he give me a car fax on the car. The dealer also failed to indicate that there were any recalls on the car.

Six weeks ago, the vehicle wouldn't go in reverse, and it started shaking. I took it to a repair shop, and after five days the repairman informed me that there is a recall on that defect. The repairman had the car towed to Nick Mayer Ford Dealership on Mayfield Road, in Mayfield Hts., Ohio.

There I was told that the warranty of a 10 years or 100, 000 had expired, and also the extended warranty is expired. The car currently shows 108, 000 miles on it.

My issue is: if the warranty covered 100, 000 miles how many miles does the extended warranty cover? Why is it that the dealer is telling me that my extended warranty will not cover the repair?

I have a 2008 ford escape and this problem with the vehicle not shifting into 2 and 4th gear and a popular problem with this vehicle. This should have been a recall on this transmission. It really sucks because other than this problem really love this vehicle, I will never buy another ford again and it's too bad because I was thinking about purchasing a ford raptor

I bought a 2012 Ford Focus in 2014 and had nothing but problems with it. My car was in the shop 4 different times for the 2 clutch recall systems and then they finally replaced the clutches and it still kept jerking. Now the engine has went out in the car. The car is a 2012 with only 63, 000 miles. I am a single income household and cannot afford to put a new engine in this car so I had to give the car back. Now my credit has taken a huge hit which is very unfair because I was never once late on my payments and had an exceptional payment history on my car. But because I couldn't afford to put a new engine in a bad car that was sold to me I now have a repossession on my credit. How is this fair?

We bought a 2012 ford focus brand ($23, 635 sticker and paid $31, 280 after financing);new in aug2012 from palm springs motors in cathedral city ca. But soon the car was constantly breaking down and shift jerking. Finally decided to give up and trade it in 2018 and the salesman said they couldn't give us much for trade because the focus wasn't a good car. Really? He recommended the reacquired vehicle depart, at ford. But went on to sell us a new f150. So the reaquired department contacted us today to let us know that we still owe ford negative equity in a car that we traded it. But hear is where I call fraud, they did calculations saying we maid 3 payments. How is that math correct. We made 5 years of payments. They deducted gap (we did not buy gap, as well as ford esp. Did I mention we never recieved a refund on any of these items! I worked hard to buy that car and I got scammed. Fords reaquired department is fraud and I will let everyone know how they are making up numbers that fit for them.

I purchased a 2004 FORD Thunderbird in JAN 2016 with 28, 850.0 miles on the odometer I now have 29, 150.0 miles on the odometer and I am having misfiring on the ignition system . I know there was a extended warranty on the coil and plug under campaign codes (07n09) (07m07) that extended warranty for 10 years or 100, 000 miles from vehicle in service date. I would like you to extend that courtesy to my 2004 Thunderbird based on mileage . if you are not able to help me I think this problem should become a class action. my vin is ( 1FAHP63AO4Y107231)
Thank you for your consideration
Robert D Kelley
3521 Baker st
Collegeville Pa 19426
Phone [protected]
Email [protected]@verizon.net

June 12 we noticed the air conditioning didn't seem to work in our 2015 50th Anniversary Mustang convertible. Upon calling Sakelaris Ford, the dealership we bought it from, we were told the service department could not get it in for 10 days and gave us an appointment for June 22 for diagnosing. Since we have moved to this area within the last five years all this waiting time is something new to us. We were very used to calling Dave Sinclair Ford or Sunset Ford (both in the St Louis area) and being asked when would you like to bring it in. When we questioned the length of time to get to it, we were then asked if we had another car with air or we could take it somewhere else. We informed the service department person that this should be a warranty issue and were told we could take it to a different dealership. (For us that would now mean a 45-minute trip at the minimum) The reason we bought local was to have it serviced local, so we made the appointment. We were then asked if we wanted to schedule an appointment to get it fixed since they probably wouldn't have the parts necessary to fix it and that was a week later June 29. Being upset with this type of service we spoke with our sales man and he indicated that people were on vacation, people were going to school and this was definitely not their normal scheduling time frame. (Note in March of this year we also bought a 2018 XLT sport package pickup.) On Friday June 22 we were told the car was low on freon and they replaced it but couldn't find a leak so between the tech and assistant service manager, their diagnosis was we did not drive it enough, so we would have to pay for replacement cost of the freon. Upon questioning that decision they said since they didn't replace parts Ford wouldn't reimburse them for warranty work. There are almost 20, 000 miles on it in the almost 3 years we have owned it. We then spoke with our sales man again and he told us that was not right. The service manager is on vacation. She will call you on Monday and take care of things. Monday came and went without hearing a word from Sakelaris Ford. Tuesday June 26th at 3:30 we placed a call to the service department and were told by the assistant service manager that Marsha the service manager won't be back from vacation until tomorrow. We asked that she contact us. Marsha contacted us Wednesday and let us know that their service department indeed runs on a 10 day out schedule, due to lack of trained personnel. She was very courteous and did say the car was under warranty. We have nothing bad to say about the personnel, our problem is with your service center. Your local radio ad states something like people are 100 percent satisfied with Sakelaris Ford which means we must be doing something right. Who would be 100 percent satisfied with this experience we just went through? Excuses for this poor service were many, fixes to solve not a one. Hopefully our complaint won't fall on deaf ears which it seems to have done to this point. Our buying two Fords from Sakelaris Ford in the past three years was a pleasant experience, hopefully changes to service will also provide a pleasant experience in the future. And since the leaking freon was found during the warranty period but no real answer as to why, we feel our warranty on the air conditioning system should be extended. It took 20000 miles and 2 years and 9 months for it to happen, so it only seems justified that the same amount of time/miles be extended for the air conditioning system warranty. The answer we received to that question was they service department would look at the ac system again before our warranty is out but in the meantime drive it as much as possible but no extended warranty. We then went to an on line Ford Motor Company customer service web site and were basically told we need to take this issue to our service manager at the dealership. When I stated we had already done that and thus the reason for going to Ford directly no one else has responded. We are asking for someone of authority at Ford to take a look at our situation and give us an answer regarding extending our warranty on the air conditioning system only for the same period it took it to leak freon.

Tony and Addie Steinkamp

22875 Hwy TT

Versailles, MO 65084

[protected]

I took my vehicle to a Ford/Hyundai/Mazda dealer to get repairs. I expected it to be 2-3 days for repairs, to include part ordering. This same scenario has happened every single time I have taken a car there for repairs over the last 5 years.

-I called to get appointment for care on 11 July. Told to drop off on 12 July.
-Dropped off car on 12 July at 0730 in the morning, as they requested.
-Service Dept orders parts on 12 July.
-Parts arrived on 13/14 July.
-Called daily starting on 15 July to get updates, no one even knew the car was there.
-On 19 July, only after talking to the manager, did they get the car in the shop to find out they ordered the wrong part.
-They re-ordered part (or I would suggest they lied and ordered one of the parts for the first time) on 19 July.
-Expected arrival of parts is now 23/24 July.

So two weeks (and still counting) of my wife not having her car has become an annual occurance with this dealership for the last 5 years. Or maybe this dealership just does this to the local military members, knowing full well that Manhattan, KS tends to dislike the military population locally.

Can anyone at Ford look into this dealership and length of time they have for service tickets on average?

At this point I don't think I should have to pay for the repairs, or should at least get 50% off. At least some kind of..."oops, we're sorry we forgot to fix your car, and we're sorry your wife is super pissed off, because she just wants to be able to run errands and get the kids to their practices for half a month."

Matthew Zahler
Capt, USAF, Retired
[protected]
matthew.[protected]@gmail.com

I have disabled plates twice this dealer perry ford national city has failed to transfer my disabled plates to new cars, my 2015 ford edge and now my 2018 f150 leased, in both cases I got new regular ca. Plates and stickers, on the 2015 I could take to dmv, I have had total left knee replacement and so on the 2018 f150 I retured the plates and sticker to the dealer, where they made photo copies of my disabled plates,
I was going in for surgery the next day. I have never received my registration or tags
They said they mailed them, nothing at my address.
The amount of time and trouble on this is way to much..
After 4 cars or trucks from perry ford I am shocked at my treatment.
Sincerely
Craig r. Brown

Hello,

I own 2016 Ford Mustang with approx. twenty four thousand miles. I have completed all service on my vehicle following maintenance book and rotated tires with every oil change ( every five thousand miles ). I have noticed that tires are becoming loud and noisy and reported this issue to service advisor at Montrose Ford. Service advisor inspected/touched one tire with his hand and told me that tires are failing and there is nothing they can do about the issue, tires are not covered by warranty. I have contacted Ford customer service and received CAS - [protected] and received instructions to call Montrose Ford service manager Frank Krejci. Frank did not respond to my message and when I went to the store again he claimed that his system was down and assured me that he will call me back in two business days. Never heard from Frank again !

The Goodyear store has inspected all tires and confirmed tires should be replaced. I would like to receive portion of the cost of the tires following your warranty information.

Tim Cuca
[protected]

I have a 2011 Ford fusion in which I have a "Power steering assist fault", there was a recall on this back in 2015. The Ford dealership Advantage Ford here in Fremont, Ohio said they were only required to update the software in which they did. However, recently, this fault came on while I was driving and I lost my power steering. I had 170, 000 miles on it when the update was done, I currently have 210, 000 miles. I feel this update did nothing and this was a safety recall and Ford needs to fix this problem.

I had a recent transmission service and then I noticed the cover on the transmission was hanging off so I looked under there and I happen to work for the department of transportation to do a lot of service on equipment the old pan gasket is still sticking out it was never cleaned or replaced they charge me $440 for a training service how do I know the work was even done it looks to me like they didn't even take the panel off I have other incidences also I had a noise in my front hub at 45, 000 miles They said there's nothing wrong took it back several times they finally thought well maybe it was a hub so they replaced it and now I'm at 99, 000 miles in something went out in the front end and now they had to replace both vacuum hubs in the front so I just feel like they are just not doing their jobs and then not doing a cleaning job at least you could clean the gasket before you put a used gasket back on the transmission on a $50, 000 truck

We purchased a 2014 Ford Explorer Sport with around 33, 000 miles on it close to a year ago. Last month our AC stopped working and was simply blowing hot air. We brought it in for service and a local dealer simply re-charged it for $160. A month later, the same issue occurred with the AC blowing hot air only. We brought it back to the local Ford dealer and were told there was a leak in an AC line that feeds the rear unit. Parts and labor were $1, 882 (plus the $160 we initially paid) putting us over $2, 000 for the repair. We don't believe this is a component that should fail. AC's have been around for decades and I've never had an issue with any other foreign or domestic cars. Ford has been of no help. We've written to every executive and have received no response. We are attempting to get the attorney general involved but doubt that will help either. We traded in a perfectly good Jeep Grand Cherokee and inherited a financial pitfall. A 2014 with under 44, 000 miles that has a component of this magnitude fail should be the manufacturers responsibility, not the consumer.

Had to replace part that surrounds the shifter, and part on side of drivers door. Ford sold me extended warranty that they said has nothing to do with them. It's a 2015 Expedition that I paid $60, 000 for. I have already had to have the leather driver's seat replaced because it was defective. They told me parts were not defective, that it was an "act of god". They need to back their products.

We purchased a Ford C-Max and we purchased an extra warranty so we would be covered. the next day we bought it we had problems with the hatch not closing on and off we had problems with it not closing or not opening. Now we can't open it at all bring it back to the dealership and they explain to us not covered now and we have to break/smash it just to get to it to open it and then replace the motor for $1050.00 and then I complained and they said they would pay half still leaving us with a $500 bill. This is our First Ford product and we we were unsure about going with Ford we bought this extra warranty spent hours with the fiance person going over how wonderful this warranty is and everything is covered and the 1 time we try to use it not covered/expired? plus this has been a issue since day 1. I hope there is some way to get this resolved I hate to see our first experience with Ford to end like this.

Thank you,
Marie Strauss
3 Leaman Drive
West Gloucester MA 01930
[protected]

this is in regards to my Ford Focus, when i brought it over to the most inefficient service center here in Petaling Jaya, Malaysia
initially what i thought what was a brake pad problem had resulted in a tyre arm broken which almost never happened before when i used even cheaper or Malaysian made cars.
What's worse when they tell you the part will come in after 3 weeks.
This cheap product of a vehicle is of a Milo tin, has made alot of nonsensical technical issues in the past as well.
To make it even worse is the relentless, dumbfounded yet low IQ staffs that they place in the front counter and customer service counters
Namely those [censored] do not pick up your calls and ven better, do not reply your calls but will take down stupid messages all to no avail.

Honestly, the worst car make and the worst customer service as well.
Will never re invest the makes of this cheap [censored] n their stupid staffs.
Dumb American gargabe!

This has been a nightmare experience with Zeck Ford in Leavenworth KS and dealing with their lack of customer service and lack of communication, lack of apology and empathy for an incident that occurred on their watch. We have never received an apology from anyone regarding this incident, not even meeting the GM face to face after 6 weeks of no communication. We have been taking our cars to Zeck for over 8 years and bought the very car that was stolen from them 3 years ago. This is unacceptable and as I type this on July 16 and I am still driving a loaner, hoping to pick my car up on 17 July. Based on my experience with them on 20 June, I am very nervous about the quality of service for the mechanical damage from the car being wrecked and fixed by them. I have tried to give them a chance to make it right and at every turn they fail. The following is a timeline based on my own notes, Facebook posts that are date/time stamped, police reports from Leavenworth KS and Lansing KS and phone call records.

May 3, 2018 (3:45pm): dropped car off at Zeck Ford, Leavenworth KS for service. My car was making a noise when it went over 30mph. Gave keys to Crystal Shapiro in Service, who in turn gave me keys to a Ford Escape loaner.

May 4 (6:54am): FB message from a friend who lives at Wyndham Hills in Lansing KS. Saw my car wrecked in the common area lawn, wanted to make sure I was ok.
(7am) tried to get ahold of someone at Zeck to ask if my car was stolen, no answer.
(7:15am) husband drives to Lansing to see if it was our car that was wrecked. It was confirmed. He called Lansing Police department and I called Leavenworth PD. A statement was made to both PDs.
(8:45am) tow company Tow-Rific called to pick up car. Noticed keys were not in car, were stolen after it was wrecked. Asked I bring 2nd set.
(9am) USAA auto insurance contacted regarding the theft. Gave USAA both police report numbers.
(12:30pm) I still had not heard from Zeck Ford, so I called them. Referred to a manager name Tom who could only tell me my car had not been towed to their lot yet. I had to get proof of ownership via title to have Tow-Rific tow car to dealer. Gave Tow-Rific proper paper work and second set of keys, car was later towed to Zeck Ford.

May 4: USAA informed me an adjustor would be out to Zeck Ford to make an estimate soon. Called Zeck Ford twice. Left 2 messages with Julie for someone, anyone to call me back. No phone call received from Zeck.
(4pm) Mike Hogg from Zeck Service called to tell me surveillance footage captured me dropping my keys with the service desk at 3:45 and putting my son's baseball gear into the loaner. At 10:08pm, surveillance catches my car leave the lot. However, they did not see who it was that stole it, just the car leaving the lot. Mike stated that the keys were left in my car and my car was left unlocked. He stated he was waiting for LVPD to come and take his statement and to look at the surveillance.

May 8: Adjustor sent out from USAA, made an estimate. Notified check was sent to Zeck Ford for damages. I called USAA and told them that not one person from Zeck management or body shop was contacting me at all and that I wanted the check if I decide to take my car elsewhere to be repaired. At this point with the lack of communication, I didn't want them to touch my car.
(4pm) Went to Zeck in person to touch base with body shop and look in the center console for my husband's Toyota Tacoma spare set of keys that were in the center console when car was stolen. Found keys were gone as well, that had house keys on them. Informed the body shop manager, Caleb Snow that the keys were gone. Caleb told me that I had to deal with my insurance for that and walked back into his office. I was left to call my insurance and ask if someone could come out ASAP to re-key my entire house. All 3 doors downstairs had to be rekeyed.

May 18: No word from anyone from Zeck body shop still. Messages remain unreturned.

June 7: Fed up with the lack of communication after 6 weeks of my car sitting at the dealership, still not fixed, I made a Facebook post on a community page regarding my problems with Zeck Ford and the lack of communication from the body shop or management regarding my car that was stolen from their lot. A person with their customer service named Nicole Frederick that replied to the post on the community page and said: "I personally work at Zeck Ford and have been happily working here for the past 3 years. We strive to provide excellent customer service and do what we can to correct the issue…
… I am truly sorry this customer is experiencing this issue and I have brought the attention to higher management. With that said, when a customer drops off a vehicle on our lot after hours (9pm in the evening) and leaves their keys in their car, the insurance company will not cover an incident" implying that I was the one at fault for my car being stolen, even after both police reports state from my husband and I as well as Zeck Ford that I am on surveillance dropping my car off at 3:45 and handed my keys to Crystal Shapiro. I did not appreciate being called a liar, number one and number 2 a representative from Zeck Ford calling me a liar. She later deleted her post, but not before several people contacted me and I captured her words.
Within 2 hours, a general manager contacted my husband for the first time during this whole ordeal. He invited my husband to come down to Zeck Ford, do a walk around the car and that work would start immediately after. My husband demanded they replace all the damaged rims (3/4) and replace all 4 tires, not just the one that was significantly damaged. We had just purchased new tires from them in March of 2018. They agreed. They also gave us another loaner. The GM stated to my husband that based on the surveillance tape (which they destroyed) it was obvious that the person who stole the car knew the car was unlocked and the keys were in it. The theif had walked by several other cars, straight to ours. This was contradictory to their previous statement that they did not catch the person on surveillance, the only thing they saw was the car leaving the lot. They gave this statement to police.

June 20 (10:40am): Stopped by Zeck to pick up car and turn in loaner. Did a walk around the car. 2/4 rims had significant damage still. Pointed this out to the GM who was there and he stated "Well, we only had approval for one rim to be replaced and the tires have been put on and off several times, so I don't know which one it is." I told him that he was going to replace the 2 damaged rims, because my car did not come in like that and it was obvious they had been on the car when it was wrecked. Also, Zeck promised to rekey my car and give me another key FOB since my keys were stolen during the theft. That was not done either. So, I was told they would get with USAA and order the new rims and rekey car. I would get a call when it was done. I also informed them that they would have to rekey my husband's truck since he keys were stolen from my car too.

June 29: Mike Hogg called to let me know the rims were in and would be put on. My car should be ready the next day. I informed Mike that we were going out of town for a baseball tournament and would be by to pick up our car when it was done.

July 2: A friend of ours who is friends with the Zeck family asked them at a birthday party they were both attending on 30 June about our car and the whole incident. Zeck told them that the person who stole the car was fired. This was contradictory to their statement to myself and police on 4 May when they stated they did not know who the person was that stole my car, let alone an employee.

July 13: Abby from customer service called to ask how our car was working out since we got it back. My husband informed her we didn't have our car back yet, that we never got a call that the car was done. She had no idea our car was still on their lot.

I have a 2016 f-150 that has been in 3 time's for cooling sensor replacement. Now it is out again for the 4th time and no one know's what the problem is. My lease will be up in March of 2019. When I have to get truck fixed it usually take's from 2-3 day's in the shop, leaving us with only 1 vehicle. I have alway's owned a Ford and will continue to own one but I need to get this problem resolved. I can't be taking this truck in every few month's with this problem. I would just like to get out of this lease and into another one. Dealership say's they are waiting to hear from engineering dept at Ford's about this problem but now it has been almost a week with no response.

Peoria Ford
9130 W Bell Rd, Peoria, AZ 85382
On July 14 after several phone calls from Peoria ford during the week, I was asked to give them a chance to establish good rapport after a previous bad experience to which a used car manager, after being warned not to play the "dealership game" decided to ignore my request. That same manager blamed the new young salesman on lack of experience to which I corrected him that it was the manager that ruined the sale. I left and swore to never return. But I did and was told by Tim Goldsby that He was in charge and guaranteed a better experience. We arrived at approx 10am, on Saturday, at the dealership and met with Tim Goldsby. He quickly pawned me off to Hunter to work with us. We found Hunter short tempered and unwilling to fulfill what we asked. Hunter was asked 3 times by me to get an out the door price for the selected used car. I approached Tim and said that I was not happy with hunter and why I was getting backtalk from his salesman. He approached hunter and told him to get me what I wanted. Hunter brought us the numbers. The numbers seemed fine to proceed forward. I then told hunter and Tim that I had a less than perfect trade and wanted out from under it in this deal. A deal was put together for the price of the trade and car. I told hunter that because of my last experience I wanted an additional $500 off and financing at 12% for my sons less than perfect credit score. I was then approached by Patrick Nelson and asked if he met my requests if we had a deal. I said yes and we shook hands. Hunter was told many times the condition of the trade. I offered many times to go get the car so there was no confusion as to what the trade was. I was told by hunter that the deal was done and not to leave the dealership or I would lose my place in financing. This is all while I sat there with my wife who was very tired, she had just had her 3rd cancer surgery since May. I thought Ford was a supporter of breast cancer?
Hunter at one point approx 6 1/2 hours in sat down at our table and I explained to him that I could of had the car there many times over. He still told me that I would lose my place. The offer on the trade in was 7k. I thought this was high considering the condition of the car but just thought Tim was following through with his word for a better experience. The contract was signed. Kelly Dutton in financing explained that this was a difficult deal to put together to meet the requirements. We were told we were on camera so I'm sure this conversation is on record. We had been at the dealership since 10 am with nothing to eat and left after 630 pm. We went to dinner, went home, picked up the trade in and delivered it to Peoria ford at 8:45. My son gave Hunter the keys. He briefly looked at the car and shook my sons hand and we left.

At approx 10am, Sunday morning Hunter called me just as I was going to breakfast with my wife and explained that I needed to come in to talk to his manager because the trade in was not what they expected. He then had Patrick call me shortly afterwards to talk to me. We exchanged conversation to which I explained that I had a signed contract that showed the $7000 trade and that hunter was told many times about the trade in. This was not acceptable with Patrick. My son was never asked to sign anything about the value of the trade or that it could change. Tim asked that I come in and we talk, he wanted to write a new deal. I explained to him that I did not want to waste another full day at Peoria ford. He said it wouldn't take long. I told him I was going to finish my breakfast with my wife and I would decide what I was going to do after that. He said if he had not heard from me in a couple hours he would call back. At 11:19 I was called by a manager (Tim Goldsby) and was told that I was to return the car or he would have a repo truck at my house. He told me that he was not honoring the deal because I tried to get one over on the dealership and he would get his car and money(?) no matter what it took. I told him that I took that as a threat to which he claimed it was no threat but a fact. He also said that he would make sure it cost my son money.
He told me to have the car back to him by 12:30. If I didn't he knew repo companies all over Peoria and would have them at my house. I asked if Pat Hickey was there. I was told he speaks for Pat Hickey, because Pat Hickey hired him to never lose money and he was there to make sure that didn't happen.
We decided to look at other options for our son and visited another dealership. We found that we could get the same car with less mileage at a better price. At this point it was not worth fighting with peoria ford. We returned the car at 1:40 purposely ignoring the threat from the manager. I met with Patrick and told him we were returning the car and our son was on his way with it. I asked for paperwork showing that ford had backed out of the deal. Patrick told me the paperwork was ready. Not true. Patrick then told us that there was no paperwork and all was good. I again insisted that I wanted some kind of signed paper because of the threats from the manager and at this point had no trust in who I was dealing with. After making me wait approx 20 minutes more a guy finally came out with a one sentence paper stating we had no further liability.
I have bought 2 other vehicles with Peoria ford. First was a Ford Edge. The last was an F350 at approx 70k. All in the about a years time and this would have been my 3rd purchase. After our experience yesterday, my wife can't wait to get rid of her Edge.
I have never been treated or felt threatened by a dealership like I was with Peoria Ford.
I would caution buyers beware when dealing with this dealership. They advertise pretty much the impossible or say anything just to get you in the door.
I am will be looking for legal counsel and posting this where I can. Consumers should not have to be bullied by mob like tactics.

We purchased a car for our son after returning the car to ford. We were treated fairly and ended up with a better car and deal than what Ford offered.

I purchased a used Ford Focus and shortly after I purchased I had to take vehicle in for transmission issues, which were supposedly fixed at Taylor Ford in Michigan. Then there was a recall on transmission and had to take it back in. Ultimately I have had this vehicle in 4 times for transmission work. The last time I took into a different dealership as I was not able to get it into Taylor Ford to long time due to busy. At the time of last transmission repair I was ending the time frame of my extended warranty which I purchased when buying vehicle, as I did not want costs incurred with used vehicle. At that time I decided to purchase ANOTHER extended warranty because of the known transmission problems. At the last transmission repair they also fixed a recall on the passenger door, as this was in late fall/early winter I noticed that the window on the passenger side would not go down (not an issue prior to taking vehicle in), so I made an appointment to get looked at. John at Gorno Ford where work was done said perhaps something was not reconnected when recall down. Ultimately I cancelled that appointment because window worked after phone call. Then winter came, and come summer tried to open window and it would not work. Also since developed issue with windshield wipers stopping at times. Decided since I had purchased another extended warranty I would take vehicle in. Dropped car off night before appointment. Received telephone call from John at Gorno Ford who stated that the was modular issue with electrical and that even radio not working (worked fine when I dropped car off night before). John informed me was covered by extended warranty I had purchased. Yeah! Shortly later got phone call from John who states that there is a after market remote starter on car, which means that warranty would not cover electrical issue and that it would cost me $850 to remove it and retest and see if could get warranty coverage. My issue is that car was PURCHASED with this remote starter. At no time was I told it was after market, and I should have been told at purchase hey it has after market product which may prevent coverage, do you want to remove? Nor when I repurchased another extended warranty was it mentioned. I purchased extended warranty due to ALL the issues I have had with the car, since purchase (at least 4 times in for transmission) and now when I need the repairs/coverage not able to. So I purchased the extended warranty not once but twice and can not use. And my car is still not fixed! And would like to get out of this vehicle but owe more then now willing to give for it due to the transmission issues and other problems. Dealership knew of all the transmission problems with this model/year and sold without disclosure.. Poor poor customer service.