Ford
Reviews and Complaints

Bought a 2017 F-350/gas around the first of the year. Researched and everything. Use the vehicle for beekeeping. Pulling a trailer, approx. 12, 000# and the transmission winds up to sustained 4-5000 rpm and won't upshift. Griffin Ford / Waukesha, WI says this is normal and keep running. The transmission checked out okay there. Service tech there kept telling me the truck weighs 10, 000# and I need to reduce my trailer load. My truck spec says it weighs 6, 800# plus me and my stuff. Never go there again. I use tow/haul, and have been using manual shift. Accelerating up a hill and the truck bogs down, even without a trailer. Will not accelerate to road speed until road levels off. Oil dipstick keeps kinking, and I need to feed it inch by inch back down. I'm definitely disappointed. Sold my 04 Dodge 2500 diesel, which did everything, but was getting worn out at 300K miles.

After receiving an oil change in August 2017 at Dorsch West in Green Bay Wisconsin, a few months later the rear differential started making whining grinding noise. I inspected and found that the fill plug for the differential was missing and there was little to no fluid left. I filled with new oil and bought a plug to reseal, but the noise has continued. After contacting the dealership about fault, they stated that the differential is not part of regular service and that they did not touch the differential. On the service check list the box for differential is checked as it is part of transmission and motor fluid level checks. Yet they still state that no one touched it and cannot explain how the drill plug will go missing.
I have brought to the dealership to be repaired now and was quoted $2500 for repair and warranty or $3000 for used replacement and no warranty.
After complaining to the owner, Mike Dorsch, he agreed to discount his labor by $250. Which is suspect being why offer the discount if not ever touching the part yet damage has occurred.
Today nearing completion of the service the manager called and said an axle needs to be replaced at $300. This was not caught until the end which means the parts were not inspected prior to reassembly. Costing more time and money for a service that should not be occurring at this time.
I have called Ford's Comsumer Complaint line and was told that there is nothing that can be done as the truck is too old, a 2012 f150 lariat, and has too many miles, 134, 000. Just to please hang on to my receipts in case something in the future should prompt a recall.
Now I have to spend $3000 on a component that doesn't need maintenance, and no one knows how this could happen. It was an act of God.

Now Ford corporate does not help me out and stand behind their product and is saying their are no programs that cover this.

This is obviously no longer a top notch company that stands up for the vehicles they produce.

Im having the same problem as hundreds of others... When I leave to go some place my escape is fine but when I drive for a bit the wrench light came on. Car loses power, and stops had to cut off cars in odor to pull over. I then restarted it. The wrench light went off. This happened a four times yesterday now the engine light is on. Starting to happen frequently. Loosing pressure while driving on the bridge or on the freeway it is not a joke. Do we have to hit someone or get rear-ended before ford does something about this. This is dangerous... Someone can get killed... Dont understand why it is not being recalled and fixed. Not very happy!

11/8/18 I paid to have my right rear door latch replaced. Recall 17V-652 was released 11/17. However no parts have been available. My dealer (Rochester Ford in Rochester, NH) told me to apply to Ford for reimbursement. Now my front drivers door won't unlock and I was told yesterday that this repair was not covered under this recall. 2015 F150 with 2 failed door locks. Not normal.

1) How do I get reimbursed for the first failure?
2) Why is the 2nd not covered by the recall

Vin 1FTEW1EF0FFA01680

My Transmission has been over heating for the past the past 5 months and I took it to get if look at and the dealer ship wasn't able to find nothing wrong with it. I showed them pictures of my dash board were it got over heated. The dealership said they couldn't do any thing cause the scan didn't show any thing was wrong with my truck. Now my engine has over heated too with the Transmission. And I have picture to prove it tht it has been over heating.

I purchased a 2016 Ford Explorer in Feb. of 2016 to use for driving for work. I travel a lot every day and thought this would be a good vehicle with good gas millage for this purpose. This is my 4th Ford and my 2nd Explorer. I recently had to have the AC Compressor replaced on this 2016 vehicle. 2 years old with only 62k miles on it. I have also had to replace the Half Shafts as one failed while traveling down the interstate at 70MPH. That was covered under warranty where the AC was not. I find it very hard to believe that the AC compressor should have failed that soon in the life of the vehicle and feel that it should have been covered by Ford. I ended up paying $1059.74 to have the compressor replaced on what I would consider a new vehicle. VIN 1FM5K7DH7GGA50609. This vehicle is only serviced by either Sheehy Ford in Ashland, VA or Purvis Ford in Fredericksburg, VA. Again, I feel that Ford should at least foot the bill for the replacement parts as this should not have happened.

My 2013 E 350 van has been converted by Wagntails mobile conversions to a dog grooming van. This is my business, my livelihood -
The van only has 67000 miles on it now and yet the transmission has :
1. Been Replaced completely in jan 2017 and
2. Rebuilt in April 2017
And is now in need of repair only three months later.!
The previous work has been done at Colonial Ford of Danbury, CT and each time I have been out of work for about three weeks- not only that is
extremely frustrating and detrimental to my business (and there has been no effort to acknowledge that on fords part) I am still unable to get anyone there to even diagnose a problem! I am told only that they are booked for weeks!
After twice having transmission repairs done at great personal expense I do not wish to have the van worked on at Colonial Ford. My hope is that Ford will allow the repairs to be done by C and S auto of Danbury under the current warranty - or send a new transmission and I'll schedule ford to complete the work!
Sincerely,
Christine Florio
Pampered paws mobile grooming.

Took my Ford Excursion to my dealer (Mt. Orab Ford) 11 May for persistent problem with my sync 3 system. It Took three weeks to get an initial appointment. Left in the shop for the day and they could not get to it, rescheduled another appointment. Next trip to shop 15 May, they attempted software download that failed, needed to contact Ford engineers and would get back to me, Contacted service desk, 22 MAY: mechanic out needed to see what he was going to do. 30 May still no reply, stopped in to see service manager, he will check into it Manager called that evening to let me know he was checking with Ford and would get back to me. 12 June stopped in to see service manager again to find out that software now was on a mini sd card and needed to be loaded through a different USB port but they needed to get an adapter from USB to mini SD card and it was on order to call me when it is in.

13 July took vehicle to Beechmont Ford ( owners of Mt. Orab Ford). They checked and found bad APIM, ordered and hoped to receive by 7/13. Followed up with service desk and they indicated the part was on back order, no idea when it would be in. Waiting on follow up at this time.

I would like it fixed before I get in an accident caused by the distraction of this system. Obviously Ford is having problems with
the Sync 3 if parts manufactures can not keep up with the demand.

dennis, customer 132499

I was driving the car and I cross a bridge from México to the US and the temperatures here are around 110 degrees and in the middle of the bridge the car star stopping and the screen started to show "overheat transmission, turn car off" and latter it showed "transmission hot wait 5 min" and when the car decided to move again I innmediatly took it to the dealer and my surprise was that the service reps told me that is something normal from that car because of the type of transmission that this car has and I show them the picture and they told me that their is nothing to do with this... That the only thing Is to drive un neutral and drive, neutral and drive... So the transmission can not be force but i told them to check ir and said that they will take ir but they will not do major thing with it because they know what it is and there Is nothing they can do... The seller try to trade the car but the price was from 17k to 13k and they raise the credit from 26k to 33k and I can not afford that... Im desperate because i bought a new car so i dont have to worry about the service and my surprise is that the dealer doesnt care about what happen and they want to trade the car for the price that they wanted and raise my credit and my payments and I dont want to ruine my credit for something that has a solution by taking the car into service and change it for another one but they dont want to lose their money

I Purchased a new 2015 F1 50 that came with 2 flip key blade remotes that must be inserted into the ignition and turned to start the vehicle.
The construction and quality of this flip key remote is obviously very poor. Mine broke off in the ignition. The attached photos show where the piece that holds the key blade actually cracked.

I called Ford customer service and they said this could only be addressed through a dealership.
Customer Service at Banner Ford said they have seen this and that I would have to buy a new key for $250.00 and pay an additional $130.00 for programming the key.
That's right ... $380.00 for poorly designed Ford flip key.

If this is how Ford backs their ignition key, why would I ever buy another new Ford product?

My truck is being replaced. This has been going on for months and I can't seem to get one person to take me serious. I want my deal
Done and to have a truck. I've paid $5, 000 worth of payments and haven't seen my truck.

Ford motor company needs to check around and read the reviews. It blows my mind that they just sit back and let employees Do whatever they want upsetting the customer

Well over a year ago I got a recall on airbags for my 2011 Fusion. As of this date, it has not been repaired. This vehicle is UNSAFE! I called three dealerships here in Birmingham, Al when I got the letter stating you would pay for a rental car, and all I get is a run around and it will take about a month. As soon as I get this work done, I will be trading the car in, and believe me it won't be a FORD! I can't ride anyone in the front seat, because of this. My in-law has a Dodge and he had the same recall and his was fixed last year, so what's the holdup? Terrible way to run a company. No wonder Chevy is passing you guys.

On May 11, 2018 I took my 2008 Ford F250 to Ken Grody Ford in Buena Park, CA. The reason for taking it in for service was the wrench warning icon was lit up solid. Per my request, the service department performed diagnostics to determine the problem.

I was told the wiring pigtail kit had to be replaced. Total cost for repair was $784.78.

Frankly, I cannot understand how or why this part had to be replaced at such a large cost. The truck only has 37, 039 miles on it. I really feel like I have been taken advantage of and would like to get a full refund.

Thank you for your attention to this matter. I look forward to hearing from you.

Dale Larrabee
PO Box 3148
La Habra, CA 90632
562.233.3743

My mother is an elderly lady that had been driving a Ford Taurus for many years. Since the Taurus was getting to be an older model, my husband and I decided to buy her a newer Ford car. We didn't want her to have any problems with it, since we live 250 miles away from her. That was the main reason we bought her this 2014 Ford Focus. We bought it for her in 2016. The salesman never did mention that this car had been recalled for having transmission problems. We would have NEVER bought her this model car if we had known that it had been recalled. We paid cash for the car and even bought her the extended warranty for that "just in case" problem or problems. Since we bought her the car, we have had to take it in to the dealership 4 times. The transmission has been slipping and causing problems. Imagine the frustration and worry that we have been going through for two years now. We've had to drive 250 miles every time the transmission slips to get it fixedcAllen, and one of those times we had to drive it to another dealership in another town, because Boggus Ford didn't have the mechanic to fix it. It took them a little over a week to fix it in Mission. We are so worried for my mom, especially when we were told that the transmission might slip into neutral while it's been driven. Imagine that! So in order to fix the problem, I asked if they could let me have another car of equal value and even exchange it. I wanted the same value that I paid for in 2016 and apply it to another car. They said that they would only pay us about half of what we paid. We paid $11, 500 plus tax plus the extended warranty. That's all I wanted. Then I called and spoke to Tyler, the Ford General Service Manager. His response was even worse. He wouldn't even consider a trade off. "No buy back", he said. I guess Ford doesn't care about their customers, not even if that customers is a senior citizen. He said that she would just have to accelerate the gas. What a response! I am saddened by the fact that a billion dollar corporation does not try to take care of its loyal customers. This is my mother that we're talking about. I pray that maybe someone in the "higher up" will have compassion and give us full value for our Ford Focus. We're willing to just trade it for another safer vehicle so that my mother will not have any problems.

I have owned my car for less than a year but because it has 38, 000 my factory warranty has expired The car is a 2017. And it's the middle of 2018 and the sunroof drains are clogged some how and I had to pay out of pocket to have them clean yet my headliner has water spots an grease marks on it in several places I am far from happy this week with Ford. There has to be something wrong with them Drain hoses for them to be clogged already. And the only way to get to them is to undo the headliner. My car is a light color on the inside and the head liner looks bad.

Purchased a van 5 months ago from dealership. No longer required. First time lender. Signed a business loan.
Terms & conditions were not explained at any stage during sign up process. Trying to sell van privately now, pay out loan balance owed to nissan finance.
Penalty for early payout or the break fee is $5500 nissan has advised.
We can not afford such an excessive fee, who can, if it was explained or detailed to us on sign up with ford cardiff dealership that this is a consequence of this van loan we would have seriously reconsidered whether to proceed. For having a vehicle in our possession for as little as 5 months we have been punished $1000 a month just to simply pay out this loan account in total, despite sourcing a private buyer willing to pay over retail.
The balance remains at $5500, for what? Just because life circumstances have changed.
We have repeatedly complained to this ford cardiff dealership.
We have requested due to their inadequate customer service t arrange for these break fees to be waived with nissan finance.
We are being completely ignored, we are receiving no response from this ford dealership at all.
I had no other choice but to lodge a complaint to the nsw fair trading department to assist us further.

I took my 2013 Ford Fusion in to be serviced today as the screen on the "My Touch" system suddenly went blank. Much to my surprise I found that Ford is aware of this defect and my car missed the extended warranty by 5 months. Now I will be charged $1000 to fix it. I am furious that there is no additional coverage for a known defect like this. Without a fix, I am left without a backup cam - a true safety issue. Please stand by your product and provide some compensation.

I had recently purchased a vehicle from an out of town dealership after trying to stay locally. I now have a warranty issue I would like resolved and took it to my closest dealership Crossroads Ford in Ravena Ny. I was informed by them they will not work on it because I did not purchase my vehicle there. I find this unacceptable. While shopping for this vehicle there was not any disagreement with this dealership that would have brought on this issue. I simply would like my vehicle fixed at the closest most convenient dealership possible.

My rear window shattered for no apparent reason. I have read online where other people have had the same problem and my passage rear door window shattered when the was closedIs this a recall or something. And if so do plan to do something to resolve the problem. Because a shattering for no reason is a safety issue. The reason I bought the was because of it safety features.

I've had my 2016 F150 XLT FX4 for a year and a half [purchased new $50, 000]. Drive mostly highway. It now has 65, 000 miles and original tires that still look new. Purchased several F150s over the years new. Each time with trouble free use. I put my faith in ford products because of past experience.in July of 2018 I had the check engine light come on. I noticed loss of power on top end. Plugged into diagnostic connector with code reader and found codes P2005 and P2007. These codes meant intake manifold runner stuck open/closed. Really? What does that mean? Took to Easton Ford in Maryland. They told me after a day of troubleshooting they found a broken part in the intake manifold. This meant the intake manifold had to be replaced at a cost of $1280.00. I understand warranties have deadlines but this is unacceptable after one and a half years of use. This is a major part! Ford should absorb this cost. How can I rely on another ford truck after this experience?