Ford
Reviews and Complaints

I own a 2012 F150 lairet, I purchased this form the dealership in March of 2013 with 5, 866 miles. I have had this vehicle serviced by the dealership ever since my purchase.
March 21st of this year 2018 I get a low oil pressure light, so I took the vehicle to the dealer ship the next morning. The following day they called to say they would need to tear the engine down because they cannot find the problem, I received a call on Monday March 26th from the service advisor, the service advisor could not give me a clear answer other than the tech said the engine needs to be replaced. After asking many questions to the service advisor she finally went and asked the tech the questions I was asking to get answers. Her response seemed confused and vauge, she said there was scaring in the motor and tech said it should be replaced but did not have an answer as to why the low oil pressure light came on. She quoted the cost of the new engine and the cost to determine the problem would come to about $9, 600.00. Which I just cannot understand why so much, any way she said it would take 3 days to receive the engine and a few more days to install it and test it. After thinking on this for a few hours I called and said to order the engine. 3 days later I received a call to say that the engine is on a 2 month back order and it should arrive May 25th. This seems odd that an engine would be on back order.in the mean time I was offer to trade the vehicle in which I stated I was not going to do I just paid it off. I was offered to rent a vehicle from Ford at $30.00 per day which I declined, Finally after many calls to the service department and having to physically walk into the service department and ask why this was taking so long I received the use of a vehicle at no cost for 30 days starting on April 19th 2018. I had returned the vehicle after 30 days (May 19th) with the understanding that the engine was still schedule to arrive on the May 25th. I called on May 25th at 4pm to find that the engine was not coming in and that they think it will be in next week of the first week of June. After a long conversation with the service manage of the dealership she said I don't make the parts call Ford. I called Ford and they said they would escalate this issue but I had to call the dealership back. I called the service manager back and she had just hung up with ford and was able to get the use of a vehicle again which with the time of day the holiday and schedule I could not do until May 29th. Which was all I was asking for, but it had to get dumb, ugly and stupid, due to the service manager not wanting to deal with a customers issue, which is YOUR JOB!
I was told at this time the the engine would be in around June 25th and I could use the vehicle provided till June 9th, which was extended to the 19th, and I received a call on June 21st that Ford can no longer offer the vehicle and that I needed to return it on the 22nd. I was also informed that the engine was now on back order till sometime in August 2018. I had asked the service manager to see if they could get the use of the vehicle extended since they had to extend the ship date of the engine. I also called Ford Motor, and explained what was going on, they notated the account and asked if I had spoke with the regional manager, I said no, so they transferred me to her voice mail (Stacy). I left a message with the information they requested and received no call. I called on June 22nd to see if there was a response to my request, the service manager said I had to return the vehicle. I called Ford motor, and they said all they could do was notate the account and I would have to call the service department back, I explained that the service department said to call Ford Motor. I spent 1 and 1/2 hours going back and forth with the service department and Ford motor. I finally received a call from the regional manager (Stacy) around 4:30 June 22nd only to be told that I needed to return the vehicle and there was nothing she could do. This is 93 days after I dropped my truck off to be serviced. Everyone I talk to is blaming the suppliers for not being able to make the parts and get them to the plant, but I found this no to be true, you see I received a phone call today that Ford is shipping the engine and it will be at the dealership this Friday, WOW what happen did someone finally do there job and called around and found an engine somewhere. Did someone work over the weekend and put an engine together. What happened to the blame of not having the parts and having to wait till August, nothing but a bunch of BS and I believe all the dealership wants to do is get me to do a trade in.
I love Ford always have, I have a 2 second vehicle with the same dealership I purchased 2 years ago for my wife and kids, but I am on the fence with Ford, If my engine does arrive and gets installed I most likely will not return to the dealership that I have purchased from and had service my vehicles. the service I have received and the way I have been talked to and been treated is unacceptable. The cost of the engine and the time I have had to wait is beyond ridiculous. You cannot have a customer waiting for as of today 95 days to get a vehicle repaired, yes thank you for the use of vehicle during some of that time but the other half of the time I have been and are currently with out the use of my vehicle. If you are not going to be able to service a vehicle for what ever reason and you expect someone to stay with your company then just accommodate them with the use of a vehicle until you can get it serviced.

I am not looking to get this engine replaced for free, but I feel a massive reduction in the cost of the job is in order. Had the dealership been able to service this in the beginning and had the proper parts to service their customer, Ford would never of had this problem.

Dealership is
Cavalier Ford
Chesapeake, VA

Thank you
David Alexander
[protected]

I was caught in a rainstorm with my Fusion that has 48, 000 miles on it. My power steering went out. Although Ford says you can still steer, it is very difficult. Luckily, I was not hurt, and no one else was injured. The repair was over $2, 000.00. Other Fusions from this year have been recalled for the same issue. Mine, however was not. This is my LAST Ford EVER!

Worst experience buying a car ever! The Costco Member Auto Program referred us to San Leandro Ford to inquire about purchasing a 2018 Edge Sport 401a package with Sunroof, and 21 inch black machined wheels. We were contacted by Ming Yeung and told that they had the SUV with the exact options we wanted in stock and was also told in writing, that we would get it out the door between 40-41K. Took the day off from work and drove over 40 miles to discover he had lied to us. Not only did they not have the Vehicle we were promised, they then told us that the best price they could offer would be nearly 5K more. The car we really wanted was an Explorer Sport with Sunroof but were going to settle with the Edge due to our Budget. After owning Ford Vehicles now for over 30 years, I am considering another manufacturer after this experience.

On 6/21/2018(Thursday), I went to Ford service center (CA) for my Trunk lid issue and car tire change (as recommended based on my last service). After the service is completed, got a call from service center, all the issues in trunk are fixed and all 4 tires are replaced with new ones and completed the test run on the road after the change. They asked me to pick up the vehicle by 3 PM. I went to service center along with my wife (She is 8 weeks Pregnant) to pick the car. While drove back to home, we heard some cracking noise in the vehicle and car bumped couple of times within a street. Then immediately I got a big bump in car and suddenly left front wheel came out of the rim. When we checked with the service people, seems they forgot to tighten the all bolts (have audio conversation proof from the Service Manager) my wife is too stressed after the accident and feels pain in her abdomen, we were literally worried it will affect our baby and mental health of my wife. My wife is very much affected mentally and stressed too much last night, she is murmuring and crying in sleep. I want to raise a complaint against the service center for their negligence, it would have cost of our life in minutes if I hit the freeway in next signal without noticing it and for the suffer my wife undergoing now. And I am very much worried how it is going to affect my baby.

Hello I'm dylan and I have a major complaint about the design of the new modern Ford vehicles.
There is no room for at home maintenance and too many computer systems the control said vehicle, there has to be a way to lessen the tech and add room to the vehicle to allow better and more thorough at home maintenance so the people who buy your product doesn't have to dish out hundreds upon thousands of dollars just to fix something that should only take about an hour or two and not have to rent a vehicle or be down a vehicle for weeks on end.
Please better design your products and make it more accessible to the home mechanic to work on your product with your parts. Thank you

June 23, 2018

Hello,

A little over 4 years ago, I bought a brand new 2013, Ford F150 (VIN number 1FTFW1ET8DFD87434) from a Ford dealership in Auburn MA (Langway Ford). I love the truck but I had an issue with the four-wheel drive making a humming sound; when the truck is in 2 - wheel drive, it occasionally makes the noise but, as soon as I put it in 4 wheel drive, it clicks and the sound goes away. I then put it back in 2- wheel drive and all seems OK. I brought the truck back to Langway twice and they said they could not replicate the sound; then, the third time I brought it back, they said they fixed it. It was Ok for about a week but then the humming noise came back. I brought it back 2 more times and they said they could not replicate the situation. I told them that I wanted it on record as my 3 year warranty was about to run out.

Since then, the dealership has changed (it is now Prime Ford in Auburn) and the bumper-to-bumper warranty has run out; I was told that they would look into it but not free-of-charge. I would like to get it fixed as it has been happening since day one but I don't think I should have to pay for it as it has been a problem since the truck was new. Also, I do not use the truck for business purposes, I just like having a truck for general usage and have had one for quite a while (never use it for any heavy work).

As I mentioned, I don't feel that I should have to pay to have this looked at given the fact that it has been a problem since the truck was new.

Any help you can give me would be greatly appreciated.

Sincerely,

Paul Rozanski
10 Pondville Court
Auburn, MA 01501
Home phone [protected]
e-mail paul. [protected]@gmail.com

We recently purchased an Edge at the end of May 2018 at Miller Ford, NJ. I had noticed a few minor scratches, left of adhesive from tape, and a few scuffs through out the car. I asked for them to be fixed, and they said they would we just had to bring the vehicle by. My wife scheduled it, dropped it off to have it done. When she returned, she still noticed some spots that weren't repaired. She pointed them out to them, and they brought a guy out with a few rags and wax/compound which were being thrown on the ground, then picked back up for use one the paint. There are still visible scratches on the car, and now I will have to take time out of my busy schedule to bring the car back down a second time. I am very unhappy that they werent able to fix the issues the first time. Spend our hard earned money on a Ford product, but it seems the folks at the Miller dealership don't care to fix our issue.

January 2018 I submitted a order for a custom build of a 2018 F350 White/ Gold Super Duty, with this order they requested a $500 deposit that was cashed the following week, truck was delivered last week of March 2018 ; I was in hospital had major surgery on my chest which went wrong so it was emergency surgery at Providence Hospital in DC that I'll show records, so it took a few months to heel and I then called my salesman Bruce Peters last week and asked was my truck still waiting on me he said the GM or Manager has been driving it and put 700 miles on it ; I was shocked and asked why; it's not new anymore I put a deposit on it he could have driven any other Ford F-350. Tuesday at 1pm I called Adam Rinaldi the Sales Manager at the dealership and he tried to justify why 700 miles was put on my truck; I requested my $500.00 back and said it's not New anymore it's used so Mr Rinaldi refuses to return my money and he said only if I buy the truck I get it back ; I said I didn't sign anything stating I couldn't get my deposit back. I then called Steve Raley Thursday morning the GM and left him a voicemail in reference to this issue and he hasn't responded; I have purchased 3 trucks since 2014 from Waldorf ford and never encountered this type of mob tactics; please handle this before my Attorneys get involved, they can keep the truck since they've been joy riding it ; I ordered another truck at another dealer today and they didn't request a deposit . I appreciate a quick resolution by Ford to get me my $500.00 deposit back. My cell is2023591789 email is [protected]@gmail.com

ELMER G LIMA
12 MURRAY HILL RD
FRAMINGHAM MA 01701

VIN: 1FDUF5HT1CEA71870
2012 FORD F550

Ford has denied my claim, because miles when over 2000 miles, I am a long time customer, expend over $200.000 thousand a year every year for tha last 10 years.

I just bought a car last saturday again from you>
I wish to return it and go on with a different company I dont see your comapny helping me .

my car is getting fix at your ford dealer watertown ford in waltham mass
26 seyon st waltham ma.

they want me to pay $15000, i was hoping that Ford was willing to cover this and keep a good client like me.

or lose a good client like me.

[protected]@outlook.com

I own a 2005 mustang that I bought new from Homer-Skelton Ford in Olive Branch, MS. I recently took it in for some repairs. I wanted 2 pulleys & the harmonic balancer replaced, which I had bought myself and gave to the service dept. I also had a new belt that they said was the wrong part. My a/c was also inconsistently blowing cold. When I dropped my car off, something was wrong with the ignition. They said the tumblers had dropped or fallen out of place or something. There was obviously a problem, so they said they will replace the ignition. I know it's a fairly easy task and shouldn't take long. So with replacing the pulleys, the belt and the ignition (with new key$, of course) I was already at $830. I was stunned but I need my car. So then they call about the a/c. Another $2600 to replace the condenser and evaporator. This is where the red flags went up. There was no major a/c problem. Most likely it was the low pressure switch or a dirty compressor or maybe even as simple as low freon. I am 99.999% sure that Homer-Skelton is taking advantage of me and ripping me off. My total bill will be close to $4000 probably. My wife had to leave work in May 2017 because of a complicated pregnancy. We were at the obgyn and high risk doctor every week for 2 months before the baby was born. On September 17, eleven days after the baby was born, my wife (37 at the time) had a stroke. She was in the hospital for 4 weeks. She was at home for another 4 weeks after while our 2 year old and newborn lived with and were cared for by my parents who are both over 70 years old. I know none of that has anything to do with my car or the almost certain fact that Homer-Skelton is ripping me off. I'm just letting you know my situation and that I can't afford these unnecessary repairs but I also can't afford not to have my car. My wife is unable work or drive so my income is all we have and I only make $14 an hour so we rely on credit cards to make ends meet. We have been trying to get SSI disability for the past 7 months but have made very little progress. We are in an enormous financial crisis that we might not be able to get out of and now this with Homer-Skelton. I had hoped to buy a Ford Flex but now I think I will look to another manufacturer. I always take my car to Homer-Skelton for oil changes and repairs and I have always felt like I was being treated fairly but this time feels like I'm being taken advantage of. I know Ford and Homer-Skelton don't care and nothing will be done but I wanted to voice my concerns anyway.

Alan Bone
[protected]
[protected]@gmail.com

These are the emails I have sent to Marty at Homer-Skelton

1. Per Kelsey Pruett, I am forwarding my complaint to you. It hasn't fallen on enough deaf ears yet, I guess. I don't expect anything to be done as you're not obligated to care because like I say in the email, my problems are not your problems. I'm expressing my frustration with Homer-Skelton and the car industry in general. I even bought $160 worth of my own parts. I'm just fed up.

I just got off the phone with a service advisor, and while I do understand that you're in business to make a profit, the enormity of your profit should not hit every customer in such a dramatic way. My wife had to quit work in May 2017 because of a difficult pregnancy. We were at the OBGYN and the high risk pregnancy doctor every week for over 2 months. 10 days after our second child was born, my wife, 37 years old at the time had a stroke. She spent 4 weeks in the hospital and we spent another 4 weeks at home together while our children, a 2 year old and a newborn were living with and being cared for by my parents, both of whom are over 70. My wife is under doctors orders not to work or drive. She is left handed and cannot write or perform some normal functions still 9 months later. We have been struggling through the disability process for the past 7 months with very little progress. While I know that none of this is your concern, problem or responsibility, I tell you all of this to chastise you for the exorbitant cost of your labor and the markup on parts. It's a widely know fact that an hour is charged for tasks that take 10 or 15 minutes. Most of the so called "mechanics" today are not mechanics at all but just guys that replace parts that a computer diagnostic tells them to replace. I was given an estimated day of completion of next week which will be 2 weeks since I brought my car in. If my wife's car wasn't in even worse shape than mine, I would say keep the [censored]ing car, but I can't so I will pay the bill with a credit card. A credit card that I already can't afford to pay. I will never set foot in Homer-Skelton again after I pick up my car next week. Again, I realize that none of my problems are your problems, my complaint is the prices that are charged by repair shops like yours. You stick it to customers who have no choice but to pay because we need our cars for work and family. I will be sure to warn people of Homer-Skelton's service costs and advise them not to buy from you as I did.

VIN 1ZVFT80N155227927

2. And I forgot to mention that it creates a real trust issue when you bring your car in with 3 problems and end up with more, new problems you didn't know about. Jumping from $830 to $3500 is a hard pill to swallow. It just reeks of shadiness. But that's what repair shops are known for so it should come as no surprise. Every sucker is an opportunity to rake in a [censored] ton of cash. You can use that, no charge.

3. Good morning. I have left 2 messages on the general voice mail because I don't know your extension. I don't believe that the compressor AND the evaporator both went bad at the same time and I didn't notice any issues other than inconsistent cold air. I think it's more likely to have been a low pressure valve, a dirty compressor or even low freon. I always return to Homer-Skelton because I've always felt like I was treated fairly. This time however, I feel I am being ripped off and taken advantage of.

I go to lunch at 11 and I get off work at 3:30 if you would like to talk.

The Ford Corporation is a company that does not hold on to codes to cut keys for vehicles over 10 years old. So if you go fishing and your keys end up in the bottom of the ocean you have to spend over $600 or more to replace ignition switch and door locks instead of $100 TO $200 to just replace the key. I will not purposely buy Ford ever again. Such a rip off.

6-18-18 - horrible servicing on my 2002 Sport Trac, brought in for check engine code p0171, they determined it was a broken pvc line. But they informed me of other issues. which needed parts to be ordered.

6-20-18 - the said vehicle was ready $1081.66, came down only to find when I left the lot my blinkers did not work neither did my flashers. Left vehicle there again. They called me and said there was a bad master switch and wiring harness, I asked how could this be it work when I dropped the vehicle off morning of 6-18-18. They said it was a coincidence that this happened, I think when the plugged in monitor to check the check engine light issue, they must have short circuited my blinkers, but i wasn't there. It would cost me over $500.00 to get it fix and they have to order parts again.

6-21-18 - They said it was ready, I went to pick up my vehicle on to find that the blinkers were not working correctly. when i put the left blinker on I walked to the front and the left was working fine, but when i checked the rear the right hand blinker was on. I then put the right blinker on and in the front of the vehicle it worked fine, but in the rear it was the left blinker that was on, opposite the front again. I brought it to there attention and asked them if they bother to check there work. If I gave this truck back to my son and he got into an accident for putting the on the incorrectly working blinkers, I would have filed a major lawsuit and shut this dealership down.

This has been my worst experience there since coming to this location. They are sloppy in handing back a vehicle to the customer with grease on steering wheels, side armrest, center armrest, why don't the clean their hands or let someone who is clean go over the vehicle and perform last minute detailing if needed.

I'm really sick of the treatment we the consumer go through just to be loyal to the dealership. Please put them on notice.

I reason purchased this vehicle from Maj6p1ul1jc184645 crown
ford in New York it has been two weeks and car stop working. My car was towed to crest Lincoln auto in Connecticut Woodbridge road. I ask for a loaner to get to work I was told no they have no car. I miss two days pay from work no one was willing to help me. I was told by crown ford to 18007277000 when I call they said I should call 18003923673 they told me they can't help me call the dealer you buy the vehicle from now I am not getting paid two days plus I had to take a uber to crest. I am so frastrated this is a new car I should not be suffering like this

Kindly refer to my previous complaint three years ago when my vehicle ford explorer plate # 1FMHK8D86CGA06517 was repaired under recall warranty for the steering jam issue. At that time the vehicle was kept in the workshop for more than a week on the pretext that EPAS module will be brought from Dammam and to be replaced.
Recently on 9th June, 2018 same problem happened while the steering was jam and I nearly escaped an accident. I carried the vehicle to Ford Khurais road workshop and after inspection I was informed the next day that the EPAS module needs to be replaced. I informed the representative that the same part was replaced with new one less than three years ago so how come this problem can occur again. I was informed that previously only programming and alignment was done and no part was replaced. He also refused to accept my claim that this part should have been replaced before.

I had to pay SR 6227.70 for the replacement of a part which should have been replaced under recall warranty. This is a very unsatisfactory situation for me being a Ford customer as I feel cheated. I had no other option as I had to travel for vacations on 14th June and I will be back by 17th July.
I hope Ford company will look into this very serious matter and will reimburse me this amount which has been taken from me unduly. During my vacation time my contact number will be [protected] or through this email address..

I hope some appropriate action will be taken to provide me justice so that I can be a satisfied Ford customer.

Thanks and regards
Syed Itaat Hussain Zaidi
Phone. 00966 [protected]
Cash Receipt No. [protected]
Vehicle # 1FMHK8D86CGA06517

I purchased a 2008 Mercury Mariner on 9/27/14. On 12/19/14 at night while on highway the wrench warning light came on and the car decreased speed and I almost got hit by the car from the rear, pulled in emergency line and had suv towed. Required a transmission on 12/26/16 for $1475. On 1/14/16 while on highway during exiting on exit the steering wheel became difficult to turn, hit the guard rail there where not waring light to indicate that the steering had a problem, had the suv towed to shop and repaired Steering shift torque senor for $428.00.
On 1/10/17 after grocery shopping the suv would not start, called cab to take me home with groceries, returned to have suv towed to shop repair the ignition starter switch for $176.00. On 9/21/17 when leaving for work, the key would not turned, towed to shop and required Lock Cylinder Housing $434.00. I would like Ford to reimbursement for all the repairs and towing cost. Vin 4M2CU97148KJ34007, Not on recall list yet and these repairs are related to recalls for my 2008 Mercury Mariner. I am upside down still owe $7100. for balance. was unable to make scheduled payments when repair where required, effected my credit score. At the present time the torque converter in not working on the transmission and my car is disable. I would like Ford to replace the transmission at no cost to me.
Thank you
Sandra
Email is [protected]@gmail.com

I have purchased a minimum of 5 autos from Woltz and Wind ford. I bought a 2012 Explorer and purchased the 3000.00 ESP. Today I took it to their service department as my remote start stopped working. Got a call from Brian saying the hood switch was faulty. Told me the costs was $100. I asked if it was covered under warranty, he said he would check and call back. Never called back, I called at 430pm and the story was now that it wasnt a warranty issue, the switch had come unplugged and the technician simply plugged it back in and it worked. (So I was going to pay for a new switch that was not only not needed but wouldnt be replaced) When I go to pick it up-no one in service wanted to deal with me-sent me to the cashier. My thought was, okay-$50 to look at it-its not how a loyal customer should be treated but I have never been treated like a loyal customer in my 10 years of doing business here, but to get a charge of 80.00 to plug in a switch is absurd! The only reason I have stayed loyal is because of the relationship I have built with my salesman but even that will not bring me back. I was looking to purchase a new SUV this year and have been looking at the Expedition. After today I am certain of one thing-I will NEVER buy another Ford and I will NEVER go to this dealership again. Is there no loyalty anywhere? I'm writing this knowing that you don't care but I am going to take this to my state attorney general as well as every social media outlet I can to share the lack of respect or loyalty to your customers. This dealership wanted to rip me off. Once your service manager knew i had a warranty, he wanted to find any way he could to get money out of me. This was blatant and clearly there is no integrity-not only at this dealership but with Ford as a whole. My entire family has been loyal Ford customers but today we are all leaving for Chevy. I don't know how you sleep at night knowingly ripping off hard working customers. You have not heard the end of this, I assure you.

Leslie Dupilka

I will never buy FORD again. I took my ford into the dealer over a door sensor issue back in January. They only took it apart, cleaned it and reinstalled it. FORD knew this wasn't the right way to handle the issue. 7 days later they said the sensor then needed to be replaced instead! 5 months later my sensor acts up again. Same sensor and they refuse to replace it for FREE! FORD you disgust me! I have given you a lot of money over the years of my adult life and for me to be treated like this makes me so darn angry. I have always raved about FORD to everyone I know. I would never buy anything but until today. The Customer Care at Ford will not authorize that sensor to be replace and FORD is at fault not me. That door doesn't get used nearly as much as the other doors on my vehicle. This isn't the FIRST vehicle this has happened to me on either! My last vehicle they replaced the sensor not take it out and clean it then put it back it! FORD YOU ARE JUST LIKE EVERYONE HAS TRIED TO TELL ME. YOUR TRUE COLORS HAVE BLED INTO NOT BEING CUSTOMER SUPPORTIVE AND SATISFIED! You care more about lining your pockets than treating customers as if they matter! It's your fault this defect happens! You knew! It's your responsibility to make things right with customers! Especially the ones who are faithful to the company! You have let me down and I will not buy one more vehicle from you, ever.

I have owned several Ford vehicles and have been pleased with them. Currently I own a 2017 Ford Fusion Hybrid and a 2008 Mercury Milan. I gave the Milan to my son, who attends college in anther state, so that he could have a safe car to travel to and from college. The Milan is the subject of this complaint.

Last week I dropped the car off at the dealer I've used for years (River Oaks Lincoln Mercury in Calumet City, IL). As I said, I've used this dealership for years, including during the time of the new car warranty and extended warranty I bought from Ford. I asked that they give me an estimate on repairs for a power steering leak. I also asked tem to look at the brakes. Lastly, I informed the service person that the airbag light stays on and could they look at that. He said "you're in for $170.00" whether or not you get any work done. I said Ok as it appeared to be a reasonable diagnostic fee.

Today when I called I was told the diagnostic fee is $440.00; $170.00 to look at the power steering leak, $170.00 to diagnose the air bag problem, and $65.00 to look at the brakes (they didn't find anything wrong). The cost to repair the power steering leak is a whopping $1, 200.00, allegedly because they would have to take the coolant system apart, which seems ridiculous to me.

The dealer states the airbag connectors are bad and need to be replaced (about $500.00). While they didn't find anything wrong with the brakes, they still charged a separate $65.00 to look at the brakes.

In recent years I have noticed that this dealership does not seem to be doing well. Customers talk, and I have gotten increasingly negative feedback about this dealership. After this, I will not go there again.

The experience is also causing me to rethink how I feel about Ford. What kind of engineering would require $1200.00 to fix a minor power steering leak, ostensibly because so much has to be removed?

Incidents like this can not only sour customers on a dealership; they can also sour a customer on a brand.

Any assistance Ford can provide would be greatly appreciated.

I bought a 2015 ford escape titanium in march of 2018 with 78000 miles. I am the second owner and purchased an extended warranty at mike raisor ford in lafayette, indiana. The second week we owned the escape the battery would not hold a charge and the vehicle would be dead after only sitting a few hours. We took it to our local ford dealer and they tested the battery and said it failed within a few minutes. They also stated we had a timing chain cover gasket leaking and a small leak from the oil pan. After telling raisor ford and complaining that the car must not received the bumper to bumper inspection they claimed they took the car for several days and fixed the gaskets and battery.in june of 2018 we started smelling antifreeze and seeing white smoke from the exhaust so we took the escape in to the local dealer only to find out the antifreeze is leaking into the engine. The dealer found a ford service bulletin that stated corrosion problems with the 2015-2018 eco boost engine that states corrosion on the engine block leads to sealing coolant into the cylinders and that the long block needs replaced, this car's issue exactly! So ford knows they have a problem with this engine and makes it easy for techs to diagnose it. The warranty that I bought from the dealer says it covers engine block and cylinder heads in their fancy brochure but in the fine print, corrosion or rust determine fords defect not to be covered! Corrosion around water jackets and pits on the block lead to the corrosion and seeping and then engine failure, now i'm stuck looking at a more than 7000 dollar repair on a ford escape i've owned less than 3 months.

i recently bought a car from this dealership and after purchasing it i noticed it drives a little off and i thought i needed to get use to how it drives but no it definitely had more wrong with it . Ive taken the car in three times and everytime its "theres nothing wrong with it" but they dont actually test drive it to the specs where im saying the issues are. I have been to two locations and only one has been amazing and felt what i was talking about but couldnt find the issue. The morgan hill location however repeatedly talk to me like i didnt know what i was talking about an assumed i knew nothing about cars since im a lady and continued to undermind me and not once listen to the real issue of my car. i had a meeting with the owner in hopes he could help clear this up being as one of his managers was very rude. When i went down there he was just as bad. He had his inventory manager go over number an try helping me out and told him " do a deal with her to get her out of these doors and try to keep her happy". To me you should never say that about a customer. Im a manager myself and would write someone up for the disrespect he displayed that day. I left with the issue unresolved and once again nobody willing to fix a wrong only this time i left in tears and extremely frustrated none of them seemed to care. Im hoping there is someone who can help me get this car issue resolved that will actually listen and acknowledge the concerns