Ford
Reviews and Complaints

June 26th vehicle taken to Billy Howell Ford service dept. told them vehicle was shuddering on acceleration. They said they would check it. Said a technician from Ford would need to come look at it thought it was the transmission. July 3rd go to the dealership to find out what's going on. Was told by Mike Kelley service manager that they were waiting on an authorization code from Ford. Called customer service. Andrew said it's up to the dealer to obtain authorization code. No one can seem to help me. 70, 000 miles and transmission goes out. Doesn't make Ford look good at all! I just want my vehicle repaired and it's still under warranty

My name is Jennifer. I have been a die hard Ford Owner for long time.in the summer of 2016 I traded in my heart. My 2008 Ford Ranger Sport. She was only a single cab. I was pregnant with my daughter Evelyn. I had to do the right thing and get a back row. I decided I must have a another Ford. I did my research and hunted down a Ford Escape. I found one located in Daytona Beach. I cried the day I traded my Ranger but I knew someone was going to love her as much as I did. I still cry that truck to this day. I went on to get a 2014 Ford Escape SE. I have made my payments faithfully. My credit has never been the greatest. I have been back to the dealership where I have been made a fool three times now. How do you give someone a new ride and let them drive it off the lot and take it home? 2 days later call this person and demand it back before law enforcement is notified because I needed a co-signer after all the paperwork is done? First time I was made a fool was when I questioned the squeeking in the front brakes, I was told "That's just the kind of pads they are. Moisture causes the sound." Ok seemed like reasonable cause. I still felt safe driving the vehicle with my child inside. Second time I was made a fool is when the dealership called begging for me to trade it in. Sure I took the ride out there. Stupid me was thinking newer model, great warranty. Baby Girl and I are going to be good in case anything went wrong. Nope, I was dead wrong. I left feeling like Ford didn't want to work with me at all. The third time was this past weekend. I am devastated. I did let my credit go because I needed to have Kidney Surgery and I have been busting my [censored] to get it better. I was so happy to drive off that lot with a brand new 2018 Ford Escape SE. I was proud of myself knowing that I did it. My first new car at the age of 37. My daughter and my new baby that I'm almost 7 months pregnant with are in great hands. One less stressor to have around. I received a damn phone call on Monday saying I had to get a co-signer on the car. Throughout the process I told the salesman I did not have a co-signer repeatedly. All the paperwork was done and I was handed the keys. Drove home the happiest female in the world. Till Monday came. I got a phone call from the dealership saying I must have a co-signer. It was too much car for me. What in the hell does that mean? I need someone to tell me about that. I was threatened that if I didn't bring back the Escape back law enforcement was going to be notified. Really? This is how loyal buyers are treated with respect by the Ford? My heart is broken. I feel like I am not important to Ford. I lost a days pay from work. I can't believe I was treated in a such manner that I feel is appalling. I was pushed out the dealership doors quick. I am absolutely stunned by this whole process. I was told that I should consider myself lucky for even getting my 2014 back. What was that about huh? I should consider I'm still making payments on it right? I need a phone call from your CEO. Not just a representative. For me to step foot in another Ford Lot, I would prefer to smooth this situation. Please call me and help me. Please let me know that I am still a valued Ford Customer.

Name: Jennifer
Contact Number: [protected]
Location: Deltona, FL

hi there the 2007 Ford Escape my father purchased at 076, 000 kms from Paul Kelly New Zealand which the SUV has now done 141, 000 and has had the transfer case done in 2017 and now is wining again. Why is this a problem it appears that its wide spread and at low kms, is this why people turn to Japanese cars because the are much better and more reliable . man if its that much trouble go back to building older Fords at least they were more reliable than whats on offer today. Ford has stated that this is not a problem for this type of SUV and are not willing to fix they problem as there is not enough complaints? damm its about your customers who;s buying your product if you sold it fix it simple even if you have to wear the cost. The Escape was brought to enjoy and now its a complete pain in the #$% never thought I would say that about a Ford. My Falcon is the only car that is reliable but oh yeah thats right you stopped making those. Hoping to hear from you with a solution not a we can't help, Cheers Mike

I purchased my 2017 Ford Focus in August of 2017. At 9600 miles in April of this year the car had substantial transmission rattling under a load. I took the vehicle to my local dealer and the Service Manager test drove it and rode along to try to duplicate the condition. At that time the noise could not be reproduced, the technician had reset the parameters of the adaptive driving. The vehicle has continued to have the rattling noise since the April service. In early June the transmission began to slip from 1st to 2nd at low speeds, only intermittently. On June 29th after driving approximately 6 hours on a return trip from FL, when I hit stop and go traffic the vehicle began violently shaking when accelerating from a stop. I immediately called the Ford Dealership where the vehicle was purchased. The vehicle continued this shaking for the next two hours in traffic. Currently the vehicle is at the purchase dealer with no resolution, and no duplication of the condition. I've been told the rattle and shuddering and transmission slip are natural driving conditions for the vehicle. I am not at all comfortable nor confident in how this vehicle is behaving. Being told that the vehicle has a dry clutch and performs like a manual shift is inexcusable, since the issues didn't arise until 14, 000 miles of driving. I am hoping that there is an explanation and a repair for my vehicle.

My 17 year old son bought his first car from Williamsburg Ford. He took his car to the Ford Dealership for a State Inspection in June, 2018. His car, a 2005 Ford Escape, was paid for by him and he loves it!

When the state inspection was completed, he got in the vehicle and noticed new, deep scratches on the dashboard, above the radio directly in the middle of the dashboard. This problem was brought to the Service Center's attention prior to leaving the dealership.

The State Inspector and a Service center employee came outside to look at the dash and stated they were unaware of "how that could have occurred" and mentioned that it was "impossible" that it occurred there using the "scrape" process they use. He "had no jewelry on, the scraper doesn't reach that far and it didn't happen here".

When he arrived home he was a little saddened as he takes such good care of his car. I decided to call the dealership - as sometimes an adult can get their concerns out better. This car is also in my name and was maintained perfectly by the prior 1 owner. I also reiterated that these scratches were not there before. I also noticed the scratches were on the dash, perfectly in sync with the placement of the old state inspection sticker. I was told I would receive a call back with a solution (no one called back).

I mentioned not wanting anything, I simply wanted them to evaluate the process used to scratch off old inspection stickers from the window and needed advice how to remove the scratches. She mentioned still being unsure how it could have happened, never stating "I'm sorry that happened" but more focus was on not taking blame.

I would like an idea on how to smooth out the scratches or make their appearance seem less drastic and also to have the sticker removal process evaluated. More pictures and an invoice will be submitted if requested.

Thank you,
Leigh Anne Matzke and
Brandon Stone

Left fender in driving direction damaged after car wash process. The aluminum fender in the area of the antenna peeled of like a soda can. We are not complaining about a potential loss or damage to the antenna. We are complaining about the damage of the aluminum. The car kept in original conditions and no modifications or aftermarket parts ever been applied. The truck was in last time in service on 11/2017 after frame of the sunroof was broken and replaced under manufacturer warranty.

I have a 2005 Ford Escape, have had it for almost 4 years. Recently started hearing a loud thump from the back passenger side. Took it to the mechanic and they said the wheel well is detaching from the body. They mentioned that this has been an issue with this Ford model and I have seen many complaints in regards to this same issue online. This is a high safety issue as this can cause a terrible car accident. Is Ford doing anything about this? Does Ford buy back these defective vehicles?

I agreed on a deal with this dealership on 6/4/2018 and they took a $500 deposit to hold the vehicle. The brand-new car had a charging issue so it needed to be repaired and I was out-of-state buyer. So after the repair was done and I planed to pick it up on
6/8/2018. Then, I was told they sold the vehicle to someone else. And the ad was taken down. But after about 3 weeks, they relisted the car on the site for sale. I contacted the dealership about this and was told that they would not sell the vehicle to me. This is an absolutely unethical business practice.

I would like to resolve this issue by purchasing the vehicle as we agreed on the buyer's order.

We purchased a new 2015 F150 XLT equiped with My Ford Touch. At 37, 000 miles the MFT system began malfunctioning. We can no longer sync our phones. The screen goes black and sometimes the only way to get it to power up is to turn off the ignition and restart the truck. It does this crap constantly. Ford extended warranty coverage for 2011 - 2014 models with the same issues. Why are the newer models not covered under the same plan? They have the exact same issues. I currently own three Fords and have been a loyal Ford customer for 30 years. Please, someone explain to me why this issue isn't covered in a 2015 but it is on older models. I'm on the verge of becoming a Dodge customer if this isn't resolved.

On June 25, 2018, I was driving down the road in Baton Rouge, LA and I heard a loud noise sounding like an explosion. I realized that my sunroof shattered in mid-drive. As soon as I could, I pulled to the side and inspect my vehicle. It was blown out on all four corners. The next day I went to the local Ford dealership, All-star Ford of Denham Springs to see what I needed to do to get this looked at. I wanted to see if they could wrap or tape the glass. I received the worst service. Not one person came out of the office to take a look at my vehicle to access the damage and try to assist me in any way to stop the glass from breaking further until I can get it fixed by a vendor. I was told that they have never heard of sunroofs breaking on its own and was given minimal direction. I was given a quote for the damage even though they didn't look at it. I was told to try my insurance company. There was so much lack of concern for my situation that it's hard to go back to receive service. I hope that all the Ford dealership do not have customer service like this one. As this was very serious incident that occurred and possible injuries could have happened. There was lack of empathy.

The Ford Dealership where I purchased vehicle says my 255/50R20 105H Hankook Tires are worn out 70% and I need new tires SOON. The vehicle is 15 1/2 months old and has 17, 600 miles on it. The MSRP of this vehicle was over $50, 000.
This is ridiculous that I have to buy new tires already. And they have been rotated every 5, 500 miles. The Dealership (Dorian Ford in Michigan) says there's nothing they can do about it. I even emailed the Dealership owner Carolyn but she doesn't reply back.

I sent for warranty, just 3 years plus car with electronic box failure. Already 1 week but no answer from customer services regarding this. They inform me the extended warranty is under insurance and until now they do not have any feedback. Simply waiting for insurance to feedback. They don't know this will affect the reputation for FORD. I see other car company doing great on the customer service and fast response.
So disappointed with ford Malaysia customer service team.

22 June 18
WA9352P
Ford malaysia, seremban rasah branch

Hi, my name is Fernanda Andrade, im from Mexico, my car is fixing in the Cuautitlán "Acasa Perinorte" in State of Mexico, that subsidiary has the worst customer service ever, i cant believe they are from FORD group.

My car has Been there for a month, they cant fix it, it was just a front crash, nothing important, but they always lie About the status of my car, they dont have professional treatment to the clients, i dont know what to do, i dont get any answer of anybody, managers, mecanics, and the people that works there, it Seems like a Joke, i cant believe Ford is performing that way

I hace already made a lot of calls to customer service in Mexico, but they dont help me with anything

The vehicle was taken to Allegheny Motors, Etna, PA. where Doug was confounded and contacted Ford to hear that some of their vehicles have been having this issue since 2003. The 2005 ford explorer has an ABS light on, a message telling that the Advance Trac needs checked, and an Advance Trac symbol light on. Also, a 4 wheel Hi light comes on and off. He told me that Ford did not have the answer. He could not fix the vehicle. It is unsafe and junk. This was last week June 21st. I request a comparable vehicle by Ford-similar mileage and model or a procedure to re-mediate the issue.

Re: my 2015 Ford F-150 Lariat 4WD
The Ford Store in Morgan Hill Ca. Changed the oil in my truck on 3/3/2017.
1 year and 7000 miles later, I checked the oil and found it to be exactly 2 quarts low.
I checked the invoice from the 3/3/2017 oil change and found that they had only installed 6 quarts and charged me for 6 quarts of oil.
This truck has a 5.0 V8 and an 8 quart oil pan and requires 8 quarts of oil.
I know that he truck does not burn oil or leak oil. I checked the oil frequently in the first 13, 700 miles and it was always full, never down at all between oil changes. The truck is in my garage every night so I know it does not leak.
The Ford Store will not admit fault in this matter and they claim that my truck must have burned 2 quarts of oil in 7000 miles.
I am concerned that it is possible that engine damage could have occurred that will not be evident until the truck is out of warranty and thus cost me thousands of dollars in repair bills.
I have asked the Ford Store for an extended warranty at no charge to me and they have flatly refused.
I have written a detailed letter to Ford Motor Co, Dearborn, Michigan Customer Relations and have gotten no response, not even a reply of acknowledgement of he letter. The BBB and the Bureau of Automotive Repair have had no luck in getting the dealer to admit fault in this matter. Although the BAR did get the Service Manager to agree that it may have been their fault and that he would feel the same as I if it were his vehicle. But he stated that it is the Owner, Tim Paulus, that refuses to provide any form of compensation or even meet to negotiate a settlement.
Rex Indra
[protected]@gmail.com
[protected]

Good Morning!
On January 15, 2018, our son, who is a veteran and first responder, purchased a 2018 F150. On April 17, 2018, he had to take the truck in to replace the purge valve. On May 25, 2018, he took in the truck because the engine light came on. Today is June 27, 2018, and the truck is still not repaired. Ford says the part is on back order, and it may take another 3 weeks to get it. The "Escalating Handling Team" is involved and they are not even sure this is the issue. Ford advertises they are "they most trusted mobility company." I am having trouble believing this. How can a brand new vehicle be in need of repair twice, and for so long? How is there, according to the service manager, "Only one of the parts needed in Kentucky, and it is already claimed for someone else." How can this be? Is this the type of service Jim Hackett knows is happening in his company? I am in the process of contacting him as well as this is unacceptable for a truck that is 6 months old to have been in for repairs twice.
Desirable resolution is to get this repaired ASAP as well as for Ford to make the car payments, not delay them, for as long as the truck will be in for repair (so far it has a month). If it will take another month from the time the repair is done, the payment for July 2018 should also be covered and any months after. In addition, oils changes for the life of the truck should be included.
I need to be contacted ASAP as THIS email: [protected]@pusd11.net or [protected].
Thank you,
Monique Molina

We have had 3 Expeditions & a Navigator since about 2005, all 4 ended up with significant issues before they should have. It is not a maintenance issue, we always keep up with oil changes and regular maintenance. While we have always been a "Ford" family, we are now looking at other makes because of the continuous problems that seem to come with Ford SUV's. Just something we thought you should be aware of. It's a sad day when we are looking at buying a Chevy to replace our current Ford with yet again premature major issues.

This is the third car we have purchased from Ford of Uniontown, and I deal with the one salesman Rudy. It was a Sunday afternoon and my husband and I went to look at new fusions. We picked one out, I went online to there site and found the car. As I will attach below. My husband had to leave to go out of town so I took my fusion up there and Rudy already had the car I wanted up front. They said they would give me $6500 for my car. I decided to keep my car and not trade it in, instead I wrote them a$6500 check. We were instantly approved for interest free fired loan. I had to meet my husband to sign the papers, which he did. After he got home a few days later, we noticed that they charged us full price for the car and we only got a$1000. Rebate. The price on the internet is what we should of got, as I will never purchase another Ford and that's all we have ever owned and I worked for, for years. We will retain a lawyer, but I just want you to know the kind of people representing you.

I own a 2012 F150 lairet, I purchased this form the dealership in March of 2013 with 5, 866 miles. I have had this vehicle serviced by the dealership ever since my purchase.
March 21st of this year 2018 I get a low oil pressure light, so I took the vehicle to the dealer ship the next morning. The following day they called to say they would need to tear the engine down because they cannot find the problem, I received a call on Monday March 26th from the service advisor, the service advisor could not give me a clear answer other than the tech said the engine needs to be replaced. After asking many questions to the service advisor she finally went and asked the tech the questions I was asking to get answers. Her response seemed confused and vauge, she said there was scaring in the motor and tech said it should be replaced but did not have an answer as to why the low oil pressure light came on. She quoted the cost of the new engine and the cost to determine the problem would come to about $9, 600.00. Which I just cannot understand why so much, any way she said it would take 3 days to receive the engine and a few more days to install it and test it. After thinking on this for a few hours I called and said to order the engine. 3 days later I received a call to say that the engine is on a 2 month back order and it should arrive May 25th. This seems odd that an engine would be on back order.in the mean time I was offer to trade the vehicle in which I stated I was not going to do I just paid it off. I was offered to rent a vehicle from Ford at $30.00 per day which I declined, Finally after many calls to the service department and having to physically walk into the service department and ask why this was taking so long I received the use of a vehicle at no cost for 30 days starting on April 19th 2018. I had returned the vehicle after 30 days (May 19th) with the understanding that the engine was still schedule to arrive on the May 25th. I called on May 25th at 4pm to find that the engine was not coming in and that they think it will be in next week of the first week of June. After a long conversation with the service manage of the dealership she said I don't make the parts call Ford. I called Ford and they said they would escalate this issue but I had to call the dealership back. I called the service manager back and she had just hung up with ford and was able to get the use of a vehicle again which with the time of day the holiday and schedule I could not do until May 29th. Which was all I was asking for, but it had to get dumb, ugly and stupid, due to the service manager not wanting to deal with a customers issue, which is YOUR JOB!
I was told at this time the the engine would be in around June 25th and I could use the vehicle provided till June 9th, which was extended to the 19th, and I received a call on June 21st that Ford can no longer offer the vehicle and that I needed to return it on the 22nd. I was also informed that the engine was now on back order till sometime in August 2018. I had asked the service manager to see if they could get the use of the vehicle extended since they had to extend the ship date of the engine. I also called Ford Motor, and explained what was going on, they notated the account and asked if I had spoke with the regional manager, I said no, so they transferred me to her voice mail (Stacy). I left a message with the information they requested and received no call. I called on June 22nd to see if there was a response to my request, the service manager said I had to return the vehicle. I called Ford motor, and they said all they could do was notate the account and I would have to call the service department back, I explained that the service department said to call Ford Motor. I spent 1 and 1/2 hours going back and forth with the service department and Ford motor. I finally received a call from the regional manager (Stacy) around 4:30 June 22nd only to be told that I needed to return the vehicle and there was nothing she could do. This is 93 days after I dropped my truck off to be serviced. Everyone I talk to is blaming the suppliers for not being able to make the parts and get them to the plant, but I found this no to be true, you see I received a phone call today that Ford is shipping the engine and it will be at the dealership this Friday, WOW what happen did someone finally do there job and called around and found an engine somewhere. Did someone work over the weekend and put an engine together. What happened to the blame of not having the parts and having to wait till August, nothing but a bunch of BS and I believe all the dealership wants to do is get me to do a trade in.
I love Ford always have, I have a 2 second vehicle with the same dealership I purchased 2 years ago for my wife and kids, but I am on the fence with Ford, If my engine does arrive and gets installed I most likely will not return to the dealership that I have purchased from and had service my vehicles. the service I have received and the way I have been talked to and been treated is unacceptable. The cost of the engine and the time I have had to wait is beyond ridiculous. You cannot have a customer waiting for as of today 95 days to get a vehicle repaired, yes thank you for the use of vehicle during some of that time but the other half of the time I have been and are currently with out the use of my vehicle. If you are not going to be able to service a vehicle for what ever reason and you expect someone to stay with your company then just accommodate them with the use of a vehicle until you can get it serviced.

I am not looking to get this engine replaced for free, but I feel a massive reduction in the cost of the job is in order. Had the dealership been able to service this in the beginning and had the proper parts to service their customer, Ford would never of had this problem.

Dealership is
Cavalier Ford
Chesapeake, VA

Thank you
David Alexander
[protected]

I was caught in a rainstorm with my Fusion that has 48, 000 miles on it. My power steering went out. Although Ford says you can still steer, it is very difficult. Luckily, I was not hurt, and no one else was injured. The repair was over $2, 000.00. Other Fusions from this year have been recalled for the same issue. Mine, however was not. This is my LAST Ford EVER!