Ford
Reviews and Complaints

This truck has been very well maintained over the last 7 years and has started to rust . I believe 7 years is way to soon for something like this to happen . I believe that I should compensated for this as I am going to have to fix this as it is an embarrassment to me at this time. I have always been a big supporter of the FORD name, but unless this can be resolved I will have to rethink my stand on Ford trucks

I took my 07' F-150 in for an AC problem back in May of 2016. They said it was a leaking schrader valve.Kept it for 3 weeks. Paid $312 to have it replaced. 2 years later the same problem occurs, supposedly under warranty. They tell me that they found no history of it being done. After going ballistic on the service manager Chris they fixed it for a "discounted rate"after again keeping it for 3 weeks. 2 months later, no Freon in the lines, again! I take it in, service clerk Tim tells me he see's that we've done schrader valve's twice, wait, so they did do them twice and charged me twice? Now they are telling me it's 2 hoses that are leaking and costing $975 dollars to fix. Seems to me that 3 weeks each time is because they couldn't find the actual problem which was more than likely the hoses the whole time and now I have to pay more money for their mis-diagnostics. In between all this a condenser was also changed which happened to be under warranty, the one time I got lucky. I honestly feel as if they could never find the problem in the first place and were just guessing every time. I bought my wife's 2014 Explorer there, serviced every Ford I've ever owned there, take all 17 of my companies vehicle's there...NO MORE I am done with this dealership and it's un-qualified technicians, shady service manager and crook of a department as a whole, I will drive 25 miles into Brentwood to Bill Brandt Ford and do my business there.
Thank you,
Mike Price
[protected]
[protected]@gmail.com

To whom it may concern,

My wife and I purchased our 2018 F-150 in October from Ken Grody Ford in Carlsbad, CA. We were fortunate to purchase this truck with the help of our friend Tom Brewer. The new truck was going to have a higher monthly payment than our previous one, which was already making us nervous. When the finance people started talking about adding on an extended warranty and the maintenance plan, we felt pressured to to add them on. We were told that if we changed our mind about the plans in the next day or two, they would work with us to take them off. The next day I went back in and told them that I didn't want the plans because it was just too expensive. Instead of holding up their end, I was given the run around and 3rd degree. I have tried multiple times to talk to them, but have had no luck. I hope something can be done.
Michael Loust [protected]

Aprox 3 months ago We purchased a 2015 Escape from Donley Ford in Galion OH 702 Charles St, Galion, OH [protected]. When I bought it I was told by the salesman that a safety check had been done and everything was fine. Soon after I got it home I noticed the tires were down to the wear bars. I contacted the dealer through the sales department and informed them of the tires I even showed the tires to the salesman who sold it to me. He said he would look into it after several calls he informed me that they would sell me tires at their cost. He advised me their cost would be over 800 dollars. Not being stupid as the dealer assumed I was I refused the offer this was obviously an attempt to get rid of me. I took the vehicle in for its 25000 mile service that's right only 25000 miles on it and the tires are gone the only thing on the form that needs attention was the tires its not safe and was sold to me that way something needs to be done I have to buy tires now I live on a fixed income from the Navy this should not have been sold this way and the dealer should not have treated me like this. Please contact me [protected]

I have a F-150 with only 40, 000 miles on it and carried to dealer for service & tire rotation. Dealer said he couldn't rotate the tires without replacing the lug nuts. He said that the lug nuts were faulty from the factory and they are not covered under warranty. He said that this has been a problem for several years and Ford has refused to do anything about it. This truck only has 40, 000 miles on it. The tires have been rotated twice. The only one that has touched these lug nuts is the Ford certified mechanic at the dealer ship. You are telling me that a lug nut is removed twice and it is worthless? The dealer tells me that a class action lawsuit has been filed regarding this problem and Ford has refused to do anything about the problem. Would someone please explain Ford's position on this matter? I refuse to pay for new lug nuts that Ford knows are inferior. Where is the recall? Please advise.

Both times we have dealt with Ford Auto Nation Panama City FL the service has been horrible. About 4 years ago we traded in a Ford Mustang for another vehicle we assumed it would be payed off immediately, didn't even think about it. Then we received a late notice on the vehicle when we did not make the next payment. We had already made a payment on the vehicle that was bought in place of it, We contacted Auto Nation the said they'd take care of it. It took 2 months, many many phone calls and several points of our credit before it was payed off. We swore we would never go back. We bought a 2015 Ford f-150 last year from another dealer and it broke down this past Sunday evening while we were in Panama City. Assuming it was sensor and something we needed to go through Ford to fix we had it towed to Auto Nation. They did fix it telling us that it would be $273.00 plus tax. When we got there they charged tax and what they called a shop fee for disposal and paperwork as well. We paid this happy to have the truck fixed though this shop fee was never mention until then. The next day on the way home from work after only driving the truck a few miles a sensor came back on. I called Auto Nation and told them this. They informed me it had to be something I did. That they had fixed everything and that I would need to come in and have it checked out again for another charge. I asked them if it could be possibly connected to the other, they said no way. I took it to another mechanic the next day and he put it on the computer and said it definitely was connected to what they did. Apparently after fixing a sensor or doing something like that you have to reset it, the history or something and they never did so the truck still thought it was messed up. He fixed it in less then an hour. I would not have minded that they messed up and forgot or minded taking it back for them to fix but for them to say it couldn't be anything they did and tell me I would have to pay again was not ok. They have been nothing but problems every time. I love my truck and and would not have another but I will not deal with Panama City Ford Auto Nation again and will let everyone know how difficult they are to deal with and how unhelpful they are. Not to mention they will ruin your credit.

Carroll Lister

Called the "service department " at Mission Valley Ford Truck Sales, Inc. on July 6, 2018. I was told that if I brought my F-350 6.7 diesel truck in to them at 11:00 am on July 10, 2018 that it would be done by 12:30 pm. I needed the oil changed and the fuel filter changed. I had to drive over an hour to get there arriving at 10:45 am. I told them I talked to somebody in their department an was there for my oil change and fuel filter change.
They told me if I left it all day it would be done by 5:30 pm. I said, " I'm not doing that" then they said if you bring it in early tomorrow morning they could do it.
I thought I had a scheduled appointment, apparently they lied or at the very least miss lead me.
IF THEY DO NOT MAKE APPOINTMENTS THEY SHOULD TELL YOU UP FRONT.
I moved here from Iowa and all of the dealers I worked with there scheduled ol changes.
I Love my Ford truck but the service in California is not acceptable, so they will not be getting my business for scheduled maintenance as I will save money by doing it myself for a lot less money and a lot less hassle.

We drove 190 miles to see a car that had a price on line. Once we drove the car and about to make the deal, the price was not honored. The dealership tried to tell us that there were assumptions made in the price. The price offered showed 'dealer discount' . They also showed what other discounts, customer cash, other rebates that are available. Once we could not make the deal, the salesman told us that they realized they priced the car correctly on line and made the correction while we were there. Very disappointing

I currently have a 2013 Ford Fusion. I have had to do a lot of recalls on my vehicle. I have had nothing but issues with this vehicle. Its been given us just grief having it. Its back in the Ford dealership for a power steering issue. We were told they don't know if our vehicle has been worked on for this part. They don't know how to find out.
We were sent a bill for $2314.83. We are being charged for: P&A Power Steering Gear Assembly $1823.23, and 2 Firestone Tires which is $491.60. The tires are new and I know there is nothing wrong with them. I have a receipt of purchase for them.

We all know that if a vehicle needs repairing they wont make a profit off a recall. We were told they don't know if its been worked on or not for this malfunction. That comment makes no sense. Even if its been fixed and malfunctions its still should be honored to be repaired because its a RECALL. We never received anything, because we bought it used. A lot of people never know they have a recall. I'm considering not to get another Ford because of this. Honor the contract.
I have never had issues with any of my other vehicles only this one. I have been a loyal Ford Customer and have a family member that works for Ford in CA. There is no deadline for repairs. We never received anything, because we bought it used.

I appreciate your assistance.

Vehicle Vin#: 3FA6P0K9XDR323579
2013 FORD FUSION

Loyal Customer, Sandra Copeland [protected]

Around May 21st of 2018 I took my Ford to the dealership because the check engine light came on.
I was told the Engine had a cracked manifold and I contacted opened a ticket with Customer Service. I wanted to know why just the manifold was being replaced. I was told all decision were made by the warranty group because I was still under Warranty. Well I was assigned one CSM but he never called another CSM called and we spoke. Felt good talking and they made a couple of suggestions and steps to take. Then I was contacted by a supervisor when the new manifolds did not work and they were replacing the injectors. When this did not work I got another CSM and this person talked a good story but has done nothing other than continually tell me Ford Will do nothing even though my truck has had :
new Manifolds,
New Injectors
New Turbo
New Long Block
New rear screen
and we even removed two dead rats that were discovered in the transmissions.

We are over two months into the work. all of this done and it still is not working.
I ask for something and several things just to see what they would do. I want a buy back. I cannot trust the vehicle at this point and I was Told Ford would not give me a warranty longer than 12 months, 12000 miles and I got 11, 100 still on my original warranty. So you offer Squat I get a new vehicle and you do nothing?

What is so hard about Doing what is Right at the right Time and Place. It is Called Integrity.

The CSMs are of no use I told them everything that was wrong with the vehicle before they told me. and when they told me they left out part of what was wrong. they do not listen they do hear me and my situation but they do not listen.

I own a 2015 Ford Explorer sport that has to have the electronic steering control module (PSCM) replaced at the cost $1500-$2000+ . This would not be a problem except everything I have read says that this should have been recalled for safety.
What I would like to see happen is that ford repairs it at their cost and issue a recall for the defect that you knew about. VIN # 1FM5K8GT4FGA84897

Thank you
John

TO WHOM IT MAY CONCERN:
I wanted to share my unfortunate experience with you in hopes that no one else will ever have to experience this like I did. I was so angry and frustrated by the end of the call that I asked that I wanted to leave FORD all together. I came back the following day and told the sales associate helping me what happened that she needs to not contact me and told him why. He apologized on her behalf which was fine, however then I rcvd a text from her. I will explain to you the situation and let you see why I was so upset.
I called FORD as I was misinformed at the start of my Lease to Buy option (I trusted what my sales rep told me instead of reading my contract), so when I was transferring to the buy option at the end of the lease I was completely caught off guard. I lost out on a lot and ended up on paying for a car for a total of 8 years and was screwed out of a maintenance deal at the beginning. All around just a bad deal. So, I was not happy to start with. So, when I called to find out why my pay off was so high I ended up speaking with an associate by the name of Phyllis Gainer. She was trying to find different banks to take my car note and was looking at different options. I was quite upset at the amount and couldn't quite understand at the amount. The beginning of my lease my associate had told me (since I told him I would be purchasing my car at the end of the lease) my payments would be going toward my car. He failed to tell me a small portion would go toward the car. So, I had assumed (my fault for assuming) that I only owed around 10K and Phyllis had quoted me much higher. I questioned her and was probably getting a little frustrated but not rude. If you listen to the call you will hear the tones start to change at this point in the call. Phyllis then starts to continuously tells me "if you read your contract" "it states in your contract" "in your contract" "refer to your contract". Well if I was a contract associate or a FORD associate that my job was to read and understand contracts then I would. But I was a customer that needed something explained and I didn't need a smart-[censored] associate to just tell me over and over to refer to my contract. I spoke to another associate the following day and told him I will deal with him but not her and she should never contact me again. Low and behold she contacted me again to apologize via text. I asked who this was she told me, and I asked her not to contact me again. Her response was WOW, after all the work I did for you. How professional is that? Start to finish with this experience with my 2015 Ford Fusion I don't care to ever purchase another FORD. I started to look at Chevy that's how bad it put me off. This is sad. How bad I was lied to and now felt like I was stuck in this car. I hope y'all don't make a habit of hiring associates who deal with patrons like this. Look at it this way… If I treated my patients with the same hatefulness and disgust that she treated me, Kaiser wouldn't be as successful as they are. I think it is about time for her to think about either Retirement or maybe some helpful classes in customer service.
Unfortunately, you have lost my business. I have been a lifelong FORD girl. Even though I have had many issues with them. I have steadily stuck by them throughout my driving lifetime. Chevy will have my business from now on.

Michelle Griggs
[protected]

Hey I am desperately reaching out to you I have been to the dealership for times about the same issue with what was supposed to be in new car I bought on the 7th of April. Since day one getting the car which then had two thousand and ten miles on it it has been burning more gas then any car I have ever been in even larger car in two weeks I went back to the dealership to tell them how many miles it was accumulating so fast and that I needed them to check it out when telling a Salesman who help me purchase it he really nonchalantly brush me off too one of the workers to come check my car out who told me it was because of the gas which should only be 87 which the manual says 87 or E85. Within the first month it was from 2010 miles to almost 4000 miles I continue putting only 87 gas I only go to work and home now the kids are out of school which is 6.7 miles from my home in the afternoon. I drop my wife off in the am which is a slightly shorter distance. The only person I ever visit is my mom who lives about 2 miles down the Blvd. Basically I'm saying I don't go ANY long distances. Yet somehow I accumulate over 500 miles per week. So I went to a park with family 48 miles out of town. Chewacla State Park in Auburn. We get gas and leave with 150 miles to empty on dash but somehow we were below 5 miles when we got there with no real traffic. And the gas meter which I guess is supposed to come on under 50 miles comes on randomly sometimes like at 75 miles to empty when me and my wife and father were considering this we went to Ford Stivers again to tell them something is wrong with this car and let it need to check it I even asked a friend of mine what it could be and he told me to have them check the rotator cuff this time the technician Jeremy Owens was snickering when I tried to explain to him that it was burning too much gas like telling me how many miles per gallon my car is supposed to get and a bunch of stuff he knew we didn't understand but he told us that they were tied up and to bring it back Monday we even told them that the gas light comes on randomly. I asked what time would be good and couldn't get the direct answer was just told to come back Monday morning. When I came back Monday on my only off day the guy Scott told me that everything was reading good when hooking it up to the handheld computer but he told me to put in some more gas in the tank and come back in about 3 hours when we could take it for a test drive. After I put gas in the car again I came back and he took it for test drive I realized that I couldn't go along for the test drive he comes back telling me it's averaging right I leave feeling defeated then I got frustrated because I'm not ignorant I have driven new and older cars large and small. I tell you this car burns gas like an old truck. I have even asked people with the same car in traffic have they had this problem and they tell me no. Yet somehow everyone at Stivers treats it like a joke or as if they can convince me nothing is wrong. I asked Scott if nothing was wrong with the car who would I need to talk to about a trade in so he sent me back inside the lobby. I go to the front desk and ask receptionist for the manager and when she asked what for explain and told her that I was going to ask him could I file a complaint because all I want what's for someone to either fix the problem, or provide me with another car she then LAUGHED and called him...so when the general manager comes he tells me to go to the service department again and they will hold definitely make sure I get taken care of because he understood get when I get there Scott told me to tell him I wanted to trade in because nothing was wrong with my car so when we get in the room with the salesman about a trade in he runs our credit comes back and tells us we're not eligible to even trade it in because somehow we paid double the cost of our car so I asked him did he see the rebate they gave us as they told us when we came he said no and that he doesn't understand our paperwork and even the manager didn't understand it as he didn't even want to come in to speak with us anymore after this and we were then told by the salesmen that we were put in a bad predicament that he's seen being a salesman for 17 years. He told me even the salesman I worked with didn't want to come back there whe he asked them to explain which let's you no it was "shady " practice if nothing else does. He told us we were basically stuck with the car and when he understood our that the mechanic told us several times nothing was wrong after doing nothing but driving it around the corner and hooking to the machine. he told us about the lemon law and desperately urged us to contact Ford. This has been a nightmare please help. Our car burns over 500 miles in a week going nowhere. You burn ten miles in park for 15 minutes the gas meter comes on when ready it stutters. Also Scott tried to get me to get a oil change because he said "you know they're going to want to say it's because you're close to needing oil change at 7500. It was 7400 something then and in less than 2 weeks I'm now approaching 9000. But I told him they sold it NEW and it already had 2000 miles when I bought it I would ve hoped they had done an oil change at least once before selling? if they cared about the test drive they'd notice he burns 11 miles of gas in that short amount of time. Please help I have a family and was supposed to be moving but this car is draining my pockets please help.

On May 30, 2018 I went to Haldeman Ford, 607 NJ Highway 33, Hamilton, NJ 08619 for an oil change on my 2011 Ford Fusion (VIN# #FAHPOHA8BR131293). The service technican noted on the invoice (#272207), " While performing multipoint inspection technicain found left axle boot torn, $471.00 parts and labor (must order parts) I declined that day to return on June 1, 2018.

I retuned on June 1, 2018 to complete the necessary service on my car. The service that was perform this day, invoice # (272495), repairs on axle, technician installed clamps on left axle boot. However, very shortly after this visit I began to hear a loud clicking noise on the left front side of my car. I made an appointment to have this problem checked out on 7/6/18. My car was checked, and now I was told I would need to replace the left and right fron axles. The cost would be $999.00, (estimated cost). Feeling extremely concerned and confused I asked to speak to the service manager, Randy Warner. I was told he left for the day. However, I visited Haldeman Ford on 7/7/18 at 8:30 AM. When I asked if I could speak to the service manager Iwas aksed to have a seat and he would be right with me. I waited for about 20 minutes. When that time had elapsed, and I returned to speak to the service manager again. I was then told he was busy with paper work. Feeling more dissatisfied and upset than the day before, I left without any resolution to the problem I came in seeking questions about on 7/6/18.
I was told by the service manager that the total amount that I was charged on 6/1/18 would be deducted for future service. However, not clear at all about this sitiation. I asked American express to dispute the charge for this service (reparir of front left axle). I belive that this manner could have been resolved in a better way. I have been a customer with Haldeman Ford for many years.in the past 2 weeks I have had 2 cars serviced with a total of $686.66. I certainly believe it would have been great customer service to have the service manager, Randy Warner, take a few minutes to try to resolve this issue with my left front axle.

Thank you for your time.

My vehicle started experiencing engine problems and a decrease in speed. I had it towed to Taylor Ford and after three weeks the vehicle was returned and then towed to another repair company. There it was diagnosed as having a bad engine and needs replacing. Ford' diagnostic's were completely different. I am dissatisfied and disappointed with this experience with your company!

I bought my pick-up at Tomball Ford, and had a bunch of extras added to it, like a bed cover, spray in bed liner, extend a bed gate, and a tool box. When I picked it up I found that the tool box was not bolted to the bed, and a few other things, which after a little complaining they corrected. Now my lock and remote sensors have a problem. I made an appointment with them and showed up early, before they even opened. Stupid me, I assumed they would take the truck and hook up their diagnostic machine to it and find the problem, WRONG. I waited for 3 hours in the service waiting room, and then asked what they had found. To my surprise I was told that a technician had not even been assigned to it yet, and that my appointment only meant that they would look at it sometime that day. I spent a lot of money on that truck, and do not want to have to rent a car every time there is a problem, so that they can keep it for a few days. I also found that the trailer plug was not even wired up, which should have been done when it was brand new. Do not take your vehicle to Tomball Ford if you have a job and work for a living.

I purchased a 2017 ford expedition XLT, with 49900 miles on it, I could not get the sync to work at all and the usb and aux port in the central storage area did not work. I took it to a Ford dealer in Grand Haven, and they diagnosed it with a APIM replacement model required. It was diagnosised on July 3rd and it had 49928 miles on it, the estimate for the repair is 1086.88. Reading on the website this is an issue with this setup and warranties were extended for it, the vehicle is less than a year old and I want to know if there is any way to get it covered, and extended for my vechile.

I own a 2015 transit connect and recently got a new phone and now cant connect wirelessly to my vehicle because I cant get sync on my phone so how do I connect my new phone to my vehicle. according to sync, it is no longer available as a service as of august first and because of this I cannot download the sync to my phone. I am getting ready to take a trip across the usa and want to be able to enjoy my trip by having my music available to me

I have owned 3 Flexes. This last one I bought just a few months ago has really upset me. You took away the second row console option. My first two had the refrigerator in it. While I can understand that this is not a popular enough accessory to continue selling, I am super frustrated that you do not have arm rests on the second row captain chairs! It is not comfortable to sit in these seats without an arm rest. Everyone comments on this when they get in my car. At the VERY LEAST offer it as an option.

It is my understanding that this was intentional because of people with small children. Well I would press you to figure out your market for this car. Most of the people I know who own one are people like me (with older teens or college age kids) or older.

PLEASE bring back the plain console option OR ARM RESTS! Thanks

I have a 2008 Mustang, vin 1ZVHT85H585140452. I received a letter dated March 18 2018 that said I needed to make an appointment with a local dealer to get the PASSENGER side air bag replaced. When I asked the dealer about the DRIVER side airbag, they told me that Ford records showed that side was replaced on 1 June 2018 by a dealer named Mac Haik Ford Lincoln in Georgetown TX. Since I know, without a doubt, this car was in Syracuse, NY, 1700+ miles away on that day because that's the date I first saw the car and put down a deposit to purchase it from a private seller.

When I contacted your recall people, on 18 May, 2018, they confirmed that their records showed the driver side was replaced at that dealership in TX, but of course that was a physical impossibility. After much discussion I was told to have the local dealer, Steet-Ponte Ford, replace the passenger air bag and at the same time check the part number on the driver airbag, which should be 5R3Z63043B13. Well, it wasn't, as it was DHXV0982581! The reference # for the 18 May call is: [protected]

When I called the phone # of your Customer Support people 0n 5 July and 6 July, which I was given by the person I spoke with on 18 May([protected]), they basically said it wasn't their job to try to get the local dealer authorization and a new driver side air bag! It was up to the dealer, who told me on 5 July, the date of the passenger air bag replacement, that they couldn't replace the driver air bag without authorization and the part from Ford.

Thus, I am driving around with a mini-grenade pointed at my chest!

My same is Samuel A DiNitto, 7426 E. Main St., Westmoreland, NY 13490. [protected].

I hope you can fix this issue, as your own letter says, "... sharp metal fragments could strike ...causing serious injury or death."