Ford
Reviews and Complaints

The Ford Motor Company was recently notified by the NHTSA on July 17th 2018 of a recall for all [protected] Ford Fusions due to Ford improperly manufacturing a transmission bushing which caused the vehicles transmission to get stuck in a certain gear. In the recall statement it says that consumers will not have to pay for parts or labor on this recall. On August 8th 2018 my 2015 Ford Fusion became a victim of Ford's carelessness. While driving Uber I stopped to pick up a passenger and put my car in reverse. I then put my car in park and waited. When I went to try and drive off my dashboard and gear shifter both said the vehicle was in reverse but the actual gear shifter itself was in park. Since I couldn't move my car I had to let the passengers order another Uber. That was money I lost thanks to Ford. Then I called the Ford Roadside Assistance Hotline once I found out my dealership and financing company had no say on this matter only to have Ford tell me that I would have to pay to have my vehicle towed to the nearest Ford dealership to have it repaired. Once again the recall statement states that I shouldn't have to pay for anything in regards to this recall so why would I have to pay $84 to have my car towed when it was Ford's fault that it became stuck/immobilized? I then had to wait almost 2 hours for the tow truck to arrive. Once the tow truck arrived we headed to Fox Ford Lincoln on 2501 N Elston in Chicago, IL. Upon arrival the service department took my keys and told me to wait in the lobby. I waited in the lobby for another 2 hours before I decided to get up and ask for a status on my vehicle only to realize it hadn't even been moved from the spot the tow truck had put it in. I asked to speak with the service manager because I felt it was unacceptable to have waited so long with no word or info on what was happening with my car and he was magically able to find someone to have them look at my car. Once they diagnosed the issue they found that it was indeed the transmission bushing that caused my vehicle to become stuck in reverse but then proceeded to tell me that I would have to pay $176 for this item even though it has already been stated that consumers SHOULD NOT have to pay for this. In total I will have been charged $260 for a recall that Ford said I would have to pay nothing for. It is unfair for consumers to have to pay for mistakes made by a corporation as is but it's 10 times more unfair when they try to make the consumer pay even after they've already stated that consumers will not be charged.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through ford privately and I was 1- given the wrong information over and over again 2- FORD LOST $23, 000 3- advised me to re submit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46, 000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told "Cant help you"and the other rep asked this person "why cant you"and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD looses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to ford, dont, because if it gets lost, no one will be able to tell you where it is or how to find it . Really disappointed. I wish I could sue and if this isnt fixed and my double payment of 23k goes through I will. Shame on you ford.

My Ford Escape needed a new exhaust system from the catalytic converter back. This is how I figured it out, pulling into my driveway, there was 4' of "glasspack" insulation coming out of my tailpipe. There are only 54, 000 miles on my car & of course, it was NOT covered under my extended warranty costing me a little over $1400.00. And yes, I did save the glasspack & old parts as proof.

Finally saved up enough money to purchase a new F-150 EcoBoost took in 3, 000 miles for first oil change oil pan was leaking without a truck for 3 days then my doors started leaking when I go around the corner take it in for the 35, 000 miles service oil pan leaking again puffing smoke out of the exhaust now I feel like I got a bad vehicle from the factory

Owners J. J. Stankiewicz and Nancy Vadik recieved hard mail safety recall notice May 2018 -received however on [protected] - and representing promised free replacements for stated defective airbags in vehicle. See safety recall Ntoice 18S01 / NHTSA Recall 18V046.

Misrepresentations stated local dealer authorized to provide $45. day rental and free repair. Local Dealer is your agent Art Hill Ford Merrillville, Indiana 46410 and that your company would again notify us to come in for free repair when parts became available, but in the meantime provide a rental vehicle.

On June 2, 2018, owner James Stankiewicz personally bright car into local Dealer, and service department declined to provide a rental auto stating they were not yet authroized by your company to so so, which contradicts the notice provided.

In the meantime, we have been unable to use the car due to your written warning of a defective front passenger seat. Further local attempts to contact local dealer for clarification about rental provisions for rental vehicles have been unsuccessful. Can you please clear up this confusion between your notice of recall and warning versus local dealer's different interpretation of the immediate rental coverage availability.

Attorney J. J. Stankiewicz
C0-Owner vehicle
563 Ravine Drive
Valparaiso, IN 46385

I cannot even begin to describe my frustration and disappointment with Ford Motor Company and Darlings Ford Service Center in Bangor Maine. I have had nothing but issue after issue with my 2013 Fusion since April. In March I requested a recall be completed regarding overheating of the coolant system. Parts were on back order so this was not completed. In April I had an overheating coolant system warning. I was told several causes for this. One day it was literally said to me that it was related to the recall in the morning and by afternoon it was not related to the recall. My car was at Darling Service Center for 17 days. In June I had the purge solenoid replaced because my car would not restart after getting fuel and my engine light went on at least once a week. In July I took my car in for a metal sound and jumping when idling in drive. I was told I needed a new transmission and my warranty was now expired. I was informed that nothing related to the transmission was due to overheating in April. A month and $4620 later I got my car. Less than 24 hours later my car was back at the dealer service center for an engine overheating code. Now I am being told that the mechanical shutters are stuck closed. No one can explain to me why they test drove the car for 50 miles with no issues but after 20 miles the car overheated for me. At this point everything I am being told is contradicting previous information I have been told. I have yet to be reimbursed for my towing charge that is part of my warranty in April. I have attempted to contact supervisors at Darling's and Ford Motor Company with no response. I was informed about the Consumer Protection through the Attorney General's Office. They are working with me to get this solved. After paying a few hundred in May and $4600 a few days ago I am being told there is a cost to getting the mechanical shutters fixed. I have kept a detailed time line of everything I've been told by Darlings Ford Service Center and there are many inconsistencies. I feel like every concern I have has been dismissed. I have emailed Ford Customer Relations Manager and Ford Executive Director with no response. I have called Customer Relations and have two case numbers however I have heard nothing since. Ford and Darlings is clearly not interested in making this situation right which is very discouraging. I have never had an experience with a company this frustrating and horrible before. At this point I would never purchase or recommend a Ford vehicle or buy another vehicle for Darlings Ford.

I have a well taken care of 2013 Ford F150 with 45, 000 miles on it. I have noticed paint bubbling with rust forming underneath the paint on the drivers side rear quarter panel. I have contacted Ford corporation which put me in contact with Mat a regional manager at Ford. I explained my situation to him and he had told me to get an estimate at a Ford body shop to see what they can do. I wound up getting the estimate where I have my Ford delaership, and the supervisor of the paint and body shop looked at my truck he seen the paint bubbling and told me that there is nothing that I could have done to prevent this he said he seen it before and sometimes from the factory Ford misses spots with the rust Inhibitor. So with that thinking its definitely not my fault and it was an oversight from the factory I figured for sure Ford would either pay for or pay something towards my repairs which totaled $740.00 dollars. Mat calls me back and tells me Ford will not pay for or give me anything towards the repairs.So now I speak with another manager Peter who tells me well let's see what we can do, and he calls back and tells me the same thing. I have two Fird vehicles Ford demonstrated to me how much they care for their customers I'm so disgusted by them.

The catalytic converter is chemically inactive per dealer on car with only 82862 miles in it. This is unacceptable! A $1348.25 repair is ridiculous on a car that's only 6 years old! Please call Kearny Pearson Ford and tell them to do the repair under warranty or something.
Also we've paid over $4, 000 for transmission repairs in the last 10 months. Please refund us! Thank you!

I had a coolant leak shortly after buying the vehicle in Jacksonville, Florida. It had approximately 8 to 10K miles on it. I took it to the dealer and they could find nothing wrong and topped off the coolant. Approximately a few months later, still occasionally getting a puddle of coolant under the truck, I took it back to the dealer and they again said they found nothing wrong. I brought them a sample of the coolant on a paper towel.
Fast forward to a few more trips to the dealerships in Florida and Maryland over the next few years having to carry a jug off coolant with me to keep topping off the reservoir, and finally a dealer in Maryland, Apple Ford said I had a bad water pump. I contacted Ford customer service and they told me there was nothing they could do even though they could see I had it in the dealer while it was under warranty.
I want Ford to pay for the repairs since it was a known problem that they couldn't find after repeated trips to the dealer for the same issue.

Case # CAS15402349

I want first say that I can't believe that I'm having this kind of problem from a Ford dealership. I take my car to Ford because of the trust factor. Second of all I want to say that even though the service department thinks that I don't understand about manipulating circuits and relays, I used to be an engineer, and I used to automate manufacturing lines so I do know how to bypass circuits and manipulate the computer to try to make something work. However, unless you address the real problem it'll never be fixed, and this is what Castrucci Ford has done. Their Technician has altered my car's computer system so badly that I don't believe my car can be put back to factory setting. My T-Bird may be a 2002, but it only has 19, 000 miles, and it was in excellent condition.
This thing started out with me taking my car to and trusting Mike Castrucci Ford for a simple dashboard light problem.
I told Ben Castrucci, the service rep. at the dealership, what I had found researching this problem on the web. I told him there are many T-bird owners who have had this problem, and they either couldn't fix their car because this problem was related to a faulty cluster that is no longer sold or that there is a place in New Jersey that rebuilds them. Ben Castrucci and another technician named Tom told me that they don't go by the internet and that they're professionals, so they dismissed what I told them about my research and the problems other owners have had with the cluster. Later that week Ben told me they had ruled out the cluster, and that it was two other parts, and it would cost almost $1, 400.00 to repair. I gave them the ok to fix it

Later that week I received a call telling me my car was fixed, so I picked up my car the next day which was the Saturday just before Memorial Day. On my way home it started to rain, and the windshield wipers would not work, and while driving I tried to blow my horn at someone who pulled in front of me, and the horn would not blow. As soon as I got home and pulled into the garage I noticed that the park light was on, and I couldn't turn it off. I had to unhook the battery to get it to go off. The service department was already closed because it was a Saturday, so I called Jim Turner, a Salesman at Mike Castrucci who I had talked with before, and I let him know of the problem. He said bring it in on Tuesday after Memorial Day.
I took my car there on Tuesday evening after Memorial Day, and they had the technician talk with me, and he told me he didn't check the windshield wipers or the horn but he was certain that the park light wasn't on, and then he gave me a whole speech that my car was mostly a Jaguar and how he spent a lot of time working on my car. I was getting frustrated with him because it felt like he was giving me the run around and at one point I was going to just take my car and leave but they said they would fix it.
I tried to tell them what I found out about the cluster again, but they didn't want to hear it. Again they told me that they were professionals and they don't go by the internet. They told me they work with other Ford mechanics to solve problems.
I left my T-Bird with them again. A month went by without a word from them. I stopped by after work to check the progress on repairs, and they hadn't even touched my car at all. They said that they had another car ahead of mine that they been working on and were just finishing it. I was told that my car was third on their list

I told Ben that it would have been nice to at least have had some kind of communication about what was going on because I've been doing without my car for over a month. I said it would have been nice if they would have called to tell me there where customers ahead of me. They failed to mention that when I left my car with them over a month prior to that time.
.
They did start calling me on Wednesday of this past week to let me know they haven't fixed my car yet. Ben Castrucci left a voicemail message for me to call about my car. I called that evening, and Ben had me speak with the technician Tom. Tom told me I probably wouldn't understand what was going on with my car but he would try and explain it to me. He told me again that my car was half Jaguar and half Ford. He told me that they found the problem and that everything works now except for my radio. He said the radio was a Wi-Fi and was more than just a radio. He said that they had to unplug my radio to get my car to work. He said I would need to keep the radio unplugged so that the other electrical items would work and that unplugging my radio was his solution. He did say if I wanted to I could probably find a good used radio somewhere and install it because they were just trying to get my car back to me.
Tom said that they had sent my radio to Texas, and they couldn't fix it, and it couldn't be fixed. He told me they were in the hole with my car and that they had more than the $1, 400.00 I paid them in the car. Then he told me that they were breaking even, but he pretty much told me that I needed to find a radio and install it. After talking a little further he finally said maybe they could find a radio.

I took my T-bird to this Ford dealer because my I wanted the best to work on my car it only has19, 000 miles on it and it's in excellent shape I took my T-bird to this Ford dealer and I trusted them to fix my car correctly.

I told the Mike Castrucci service department from the beginning about the problems other T-bird owners have had, and they didn't want to listen to me.
I've been an engineer, an

Bottom line upfront - An attempt to install a FOMOCO recommended and FOMOCO provided map update into my wife's 2010 Mercury Milan, VIN: 3MEDM0L36AR610559, resulted in a radio failure. We are seeking remedy from FOMOCO in the form of replacing the radio.

Details: In 2016, I received a letter from your company recommending we purchase and install a navigation map update. We purchased the update, Version 9, in August of 2016.
We waited until May of 2018 to attempt to install the update. In doing so, I followed the instructions to install the system update disks first before installing the map update. Disc 1 of the system update disks was installed successfully and the nav screen read, "Please insert Disc 2." I inserted Disc 2 and it was ejected with a message which read, "Bad Disc or Unsupported Format." I cleaned the disk and re-inserted with the same result. I shut the car off and try again - same result. I then went to North Park Lincoln, San Antonio, TX (where we bought the car) and sought assistance in resetting the system. We disconnected the battery and let the car sit a while, and when the battery was reconnected, the navigation screen still read, "Please insert Disc 2."
So of course, that meant the we could not use any features of the nav screen (navigation, climate control, switching audio modes, etc.) and are now left with FM radio (we had a satellite radio subscripton).
Using the packing slip from Version 9 of the update, I found a contact number for HERE, LLC, the company that FOMOCO contracted to make the disks, and asked them to send me a new Version 9 Disc 2 of the System Update. They could not provide any Version 9 discs but did send me Version 10 of the Software Application and Map Update, insisting that Version 10 would solve the problem. It did not.
I have sought means of correction with North Park Lincoln, Northside Ford (SA, TX), the Regional Ford Rep, Amber Arthur, to no avail.
The last communication from Amber Arthur was that the radio needs to be replaced, that neither she nor North Park Lincoln nor Northside Ford were interested in replacing the radio at their cost and we would be stuck with the bill to replace the radio.
It is our contention that a FOMOCO product (system update disc) caused the failure of a FOMOCO product (radio) and left us with a nonfunctional nav and audio system.
Our requested remedy is replacement of the radio by FOMOCO at FOMOCO cost or, at the very least, cost split 50/50 between FOMOCO and us.
Contact information: Stewart Wyland, [protected]@aol.com, [protected] or [protected].

I recently bought a "used" 2018 Raptor with 2000 miles for MSRP. I was very excited about learning the capabilities of this amazing truck at the Raptor Assault Course in Utah. However, when I tried to sign up for the course I was told only the original owner was eligible.
Having owned Dodge SRT vehicles, I know that their performance school funding is tied to the VIN. As long as the SRT vehicle was less than 1 year old, and the course slot for that VIN had not been previously used, the current owner could attend the course.
When I asked for clarification from the Ford Performance Raptor Assault school in Utah, they basically said the "original owner only" restriction is from Ford and therefore they could not (and would not) help me. They also said I could not even pay to attend the course. Not happy with these answers, I decided to call Ford Customer Service. They had no idea how the program worked, and kept sending me back to the school who again blamed Ford! I was frustrated, so I asked the school how the Raptor Assault Course is funded (i.e., is Ford providing the money to you based on the number of Raptors produced, is this money already earmarked, etc?). They claimed they did not know these answers! At this point I am disgusted that a program that does not know how or why it exists is telling me I can't attend!
Which brings me to this sight...seeking answers as to why my $73, 000 purchase is denied the opportunity to attend a course to learn about my new Raptor? Since I spent MSRP on this vehicle, and I am driving around a highly visible truck that is promoting both Ford's SVT program and Ford in general, I see no reason why educating me about the Raptor's capabilities would be bad for anyone? I am hoping that common sense will prevail here, and I will be permitted to attend the Raptor Assault Course.
Thanks you for your time.

Lt Col Jim Harkins (USAF, Retired)
1035 Datura Dr
Alamogordo, NM 88310
Cell Phone: [protected]
EMail: [protected]@Yahoo.Com

My Ford edge 2015 SUV encountered an alternator problem last july 16 2018. Since the mileage was 36400, it was under warranty so we send it to Tallahasee Lincoln dealership to have the alternator replaced. However for the next two weeks, the dealership could not supply the alternator since it was back ordered according to Ford Company. We need the car out by end of July since we are movinh to California by Aug 1. Therefor the service manager Al Miller suggested that we buy an aftermarket alternator and have it reimbursed with Ford Company. I was also made to pay the service repair cost which I should have not paid since it was under warranty. I applied for reimbursement for the total cost of $665, however got denied for the reason that it was an aftermarket alternator. If this is the case what did i get from my warranty? Nothing! I paid the alternator plus the labor cost. I appeal to Ford Company to at least do something for your loyal customer. I need full reimbursement of my expenses. Hope to hear from the company. Thank you!

MAE KARYL POGIO
FORD CUSTOMER
TALLAHASEE FLORIDA

My 2015 f150 has around 32000 miles, it has been in the shop covered under warranty waiting on a part for rearend for over 2 months 2 weeks ago I called complaints dept and told them I had no vehicle, which no one offered me when I asked about it and wife was carrying me to and from work, they finally gave me a rental, I've made the 3rd payment on the truck and had no vehicle, I ask if they could do anything at all more for me, considering I use my truck to make extra money to feed family, they said no, so I've missed out on vacation this year and money, because of this and if they don't want to assist in helping me out with my loss, I will never buy a ford again, or a new vehicle under warranty because that's what the warranty is for right? Extremely disappointed and 2 months later they give me a loaner vehicle, which guess what, it's a Chevrolet, wow, does this mean all the Ford are being worked on, maybe that was my mistake, should have got a Chevy?

My son drives a 2010 Ford Fusion. Or rather - he USED to drive this car before we were notified about its defective airbag. Now it cannot be driven until the airbag is replaced - and that is 6 months+ away. Ford offered to rent a car for my son, but rental car companies will not rent to 19 year olds in Florida. I would like to talk with Ford about a possible solution, but Ford leadership is apparently not willing to listen. To date, I've visited with the local ford dealership (Gary Smith Ford) 6 times, with no success. I have called Ford Customer Care 7 times, Ford Recall 2 times and Ford Finance / Credit 2 times. Everyone I've talked with understands the situation and agrees it is not fair, but no one can help. What I've askrd for is fairly simple: Take the money Ford Motir Comoany was going to pay a rental car company (6 months x $1, 000 per month) and use it to lower the purchase price of a used car from Gary Smith Ford. But this solution requires Ford Motor Company management to get involved, and they are (apparently) not interested in helping me.

Everything considered, I'm left with no option but to buy another car for my son and sell his 2010 Fusion whenever Ford gets around to fixing it. If this happens, Ford will lose a loyal Ford customer (28 years) for the rest of my life. Buying a car every five years for the next 40, that equates to a few dollars. So be it.

We have had a bunch of issues with our 2016 Explorer. It was bought in Alabama but we've had to use dealer here for warranty work. Your in the process of getting all the info on that situation as we speak. But I was talking to the service guy at weakley county motors in martin tn and had it taken care of. And was fixing to hang up and his service manager "Tony "wanted to talk and pretty much told me not to bug him anymore and to take it up with Ford. I was trying to explain it was taken care of there and he wouldn't listen and hung up. Very unprofessional but the n I call the store general manager and said oh well take it up with dealer where I got it or call ford and hung up too. I've been a ford owner since I've started driving and so has the rest of my family but after this lack of professionalism and rudeness its making me second guess my decision.

I have a 2016 F-250 (Vin I.D. 1FT7X2BT1GEB71592) with approx 25K miles on it. The Ford log on one of the mud flaps fell off. Dealer tells me that it is not covered under warranty, which is bad enough, but now I have to buy a complete set for $200 plus installation costs? I own 3 Ford vehicles and even bought stock in Ford - but you would think that if the defect had the Ford logo and that is the way it was delivered from the factory/dealer Ford would replace the defect under the standard warranty period. Or, worse case, let me purchase just one flap, not the whole damn set. Sell me the freakin metal logo and I will attach it to the flap myself.
Sal Geraci
1855 Peck Lane
Cheshire, CT 06410
[protected] ext, 304

My name is Cara Luna and u have people pretending to be management saying I won something. I had it done to me twice now and the first time I lost a lot and I'm working my way back from it . The person was so nice to me and said they would help me with what happened and I believed it . The name they are using is Michelle Thompson and she contacted me saying I won a 2017 Ford escape and with that also 30, 000 dollars now I fell for that cause of what I'm going though now. But I lost my vehicle and that's why I thought it was real, she also got me a sponsor to help me and the sponsor she used was veterans affairs but whoever they stole that identity from doesn't deserve it cause my spouse is in the military and because of this they lost a lot too. So please try and catch they she was so sweet to me and when I got to the bank cause she said I had to have a stamp for the car to be legal to drive so that's what she said the sponsor was for. I don't have a car now I lost it but the sponsor is veterans affairs whoever they took that from doesn't deserve it . The money was sent back but please fix this cause I don't want this to happen to anyone else cause it happened to me twice. The address for the sponsor is korianne senior Myrtle Beach SC 29577 acc# [protected]. Routing number [protected]. Please stop them I was so happy when she said I won cause that could really help my family and then the bank said it was not real that I got scamed that makes twice now so please we are good people we don't deserve this and the people who's identity they stole they don't deserve this either. Thanks Cara Luna 38456 ethridge tn

I leased a 2016 Ford Escape in September of 2015 ). I had turned in another Escape prior to this lease. I work in Princeton, NJ and live in Cherry Hill, NJ. My commute is 90 miles round trip. Other than that, I don't drive very much. That commute, however, results in about 25, 000 miles per year on the odometer.

About 27 months into the lease, December of 2017, I came outside to find my car down at the end of my driveway...front wheels on the driveway, back wheels on the street. I was astonished. I thought perhaps the car was being stolen. Then i realized it had snowed and iced up, and I thought perhaps somehow it slid down the driveway. I had no way of knowing what to think. I would never have thought to bring it to the dealer, as in my mind, the car still looked and drove like new.

Two months later, the same thing happened. I was waiting until spring to bring the car to the dealer so I could walk home from there, knowing they no longer provide loaners. In April 2018, I read an article about 550, 000 2016 Ford Escapes being recalled for bushings which when broken, affected the shifting of gears and recognition thereof by the transmission. It occurred to me that perhaps my bushings were in fact broken, and that's why the car slid. In the meantime, I put on full brakes and ordered four tires, thinking that may have been an issue.

I called the dealer, Mike P. at Winner Ford in Cherry Hill, who said that my "VIN wasn't recalled." That made no sense to me, but the dealer's word is the word from Ford itself.

Three weeks ago, I was driving and my accelerator stopped working, my car wouldn't leave 1st gear, and it flat out died in the middle of a busy highway. I was almost killed and was petrified. I was on the exit ramp near my home and under 1/2 mile from Winner Ford, so I got off the highway and rolled it into the dealership. Mike P. checked my VIN and again said it wasn't recalled.

He called me late the next day to tell me there was metal in my transmission and it needed to be replaced. I have never had a car at any age, lose its transmission. This car is two years old, with 70, 000 miles of highway driving, shiny and well-maintained, and is now dead, at Winner Ford.

I called Ford last week on Wednesday who began a case to see what discretionary funds they may decide to use to pay for it. I was told I would hear from the dealer in 48 hours regarding Ford's decision, bringing us to last Friday. No one called. I called them twice, left two messages, and did not hear back. Nothing again on Monday.

I called the dealer again on Tuesday and they said Ford would pay 40% and I would have to pay 60% of a restructured total, which left me with a bill of $2546. I know my warranty is over, but not only can I not afford to pay for a transmission, and not only did my car come close to killing me, hitting kids from the family next door who were sledding on my street, but who builds a car that dies at age 2? This is outrageous. This is why people lease cars...because any respectable car stays together and operational for a minimum of 4-5 years.

This is an embarrassment for Ford, for American built cars, for cheaply made merchandise, for poor treatment at the dealership, for safety concerns, for recall mistakes, for taking lives into your hands instead of recalling these death machines. You should also know that Winner Ford would not RENT me a car for $40/day, a rate HIGHER than all others in the area, while my car awaits its repair, because "they won't rent to me if i'm not the one paying for the repair."

Ford has been disappointing and astonishing.

This life-threatening problem is obviously well-hidden from Ford drivers, and is actually horrifying. How many other cars will die in traffic before you call in the half million cars with faulty transmissions!?

Clearly this transmission was already going when it slid down the driveway in December of 2017 at 27 mos/55k miles, WHEN IT WAS STILL UNDER WARRANTY, but because you don't share the truth with the public, no one knows until it's too late. Who would know what to look for when Ford takes the time to hide the truth from its clients?

EA - Cherry Hill, NJ

To how may concern
was looking to buy a pickup truck for work and mostly I was looking to buy a used truck, notice that july was truck month so I did some shopping around and notice that most of the American manufacturer had big discounts available I did check a local ford dealer In town AUTONATION FORD and test drove the new f150 and work out a deal with the manager I was pretty happy with it and agreed to come back next day to purchase the vehicle, they pull up a sheet with and average credit to show me the interest rate off 3.99 to finance with my local back thru them, next day a I was ready to head out to the dealership to pick up the truck and decided to stop by my bank and request a draft check for the amount and I got offer a 2.99% interest rate witch was better to begin with so I got my check and drove back to the dealership to finalize the paperwork, to my surprise the manager got very upset that I came in with a check to purchase the truck because he said that his interest rate was better and I was supposed to do the financing thru them because he said that we agreed upon and more of the same, very unprofessional behavior from a dealer manager that is trying his best to sale a vehicle and make as much money as he can, I get that but you cant tread people like this is the only truck in the planet and disrespectful in front off my wife, I believe that FORD have to represent his product better in my opinion, I never own a ford myself and I was trying to buy something different to give it try and see how good ford is but the way I was tread it im going back to chevy because they always have tread me good and I have not regrets of owning a Chevrolet product, I really like the f150 how it drove and the gas miles rating but this person at this dealership change my mind.