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CB Car Dealers Ford Driver side door tack welding
Ford

Ford review: Driver side door tack welding

R
Author of the review
1:11 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

After purchasing a pre-owed Ford Escape SE Hybrid at 40,000 miles the Tack welding on the driver side door broke. After contact to dealers in Virginia Beach/ Chesapeake Area neither could offer assistance as they do not have auto body repair shop?! So I continued to drive the vehicle for a year.

Ford delalership contacted me on an engine recall item and they sent a technician to my home to to the repair/ update. Upon speaking with the technician he informed me that the only Ford Auto Body Dealership was in Newport News, Va (26 miles away)

Upon scheduling an appointment the dealership in Newport News. They sent in a warranty claim. The claim came back from FORD CORPORATE CLAIMS/WARRANTY DEPARTMENT "we can only warranty $700 on a $1,700 repair?

The Independent Auto Body repair said they would do the repair for $450.00

1) Why is FORD not backing up their product (original warranty 30k miles?!) FORD can't guarantee to 50K miles?!

2) Why can the independent auto body (which is a large chain by the way) do the repair for substantially less.

3) the claims department said FORD is providing $700 as"courtesy based upon your loyalty as a FORD customer"

Since FORD refuses to stand behind their product I Will Post this onSocial Media and Tell ALL MY FRIENDS, RELATIVES, BUSINESS ASSOCIATES TO NEVER BUY A FORD VEHICLE! UNLESS YOU WANT A VEHICLE THAT IS NOT FULLY COVERED ON AN INSIGNIFICANT AMOUNT OF WARRANTY COVERAGE HOW THEN CAN YOU TRUST FORD ON MAJOR VEHICLE MALFUNCTIONS?

RUSSELL P

VIRGINIA BEACH, VA

Claimed loss: Claim MSPA 990174 - Limited coverage based on warranty

Desired outcome: Ford to value their customers and complete the repair of the tack welding on the driver side door

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