Ford
Reviews and Complaints

Hello: my name is Kelly Snidow I am currently replacing my steering rack on my 2013 F150 4X4 it sometimes gives me no issues and sometimes it will start up with a power steering fault. The Dealership says the complete steering rack has to be replaced because of a module: at the cost of 2300$. My complaint is why would this not be something designed to be replaced without replacing the entire system. I have looked online, and Ford has several Models with a recall for the same issues but not the 2013 F150. This is my 8th Ford truck and I have never had a 2300$ replacement part that is not due to excessive wear my truck only has 82000 miles and not 5000 of them in the last 3 years.

I own a 2017 Ford Escape Titanium and the paint is peeling around the windshield. Ford says there is nothing they can do and the dealership refused to do anything since they didn't own the dealership when I bought the car. Previous dealership owner retired. So no help from anyone and I have a $2000 repair bill to fix the paint.

The paint was discovered and taken to a collision paint shop for an estimate on 7-1-22. I was informed that several Escape owners are having the same problem and Ford Company refuses to admit that this was a factory problem and that Ford had an internal memo regarding the issue. Corrosion (https://statis.gov/odi/tsbs/2020/MC-10177863-0001.pdf) but Ford is not being forced to comply.

There is also a transmission Shifter cable bushing recall to which was issued on 6-10-22 and they still do not have a fix for that yet either.

I have had Fords all my life going all the way back to a 1965 Mustang and this is lousy service from them and the dealership. I will probably not buy another Ford at all.

My wife, 2kids, and myself bought a bran new F-150 Truck back in 2017. Absolutely love this truck, meets all our needs. With only 1 problem, the sun roof continuously rattles and makes noises like its not been installed properly. When the sun roof is open noise automatically goes away, once closed noise comes back. This was a problem basically from the beginning. Tried to have it fixed many times while under warranty, anything they tried never worked. (Don't know what dealership tried). My truck still makes this noise all the time and when I take it to Ford Dealership they just put lubrications on it and charge me a lot of money to do this. I find this unacceptable, I have paid to get wheel alignments done, change tires, all at me expense. What else can be done here, as I don't feel I should have to pay for this repair. We would like to keep this truck if we can get this resolved. If not, I'm not sure I would buy a Ford again. We love the Ford Trucks and would buy new again but not if this cant be resolved. Thank you for listening to me, hope we can find an answer here somewhere.

COULD NOT BE MORE DISAPPOINTED AND UNHAPPY WITH FORD MOTOR COMPANY!

I bought this 2019 1 ton cab and chassis from the Southwest Ford in Weatherford. I took it in regularly for all the maintenances that it needed. I had them do a front end alignment awhile back because of it pulling to right like it had always done since I bought it. I told them after that it was still pulling and they said it was the best they could do. Ok, then back to work. I was trying to schedule oil changes at Southwest Ford for over a week, problem is the service department completely sucks on calling people back to schedule anything. So done with them!

Got to about 48,000 miles on my truck front right tire completely bald from the pulling to the right. I went to Andy’s an put all new tires all the way around. Left and went to Cowboy Capital to do front end alignment. They said it good to go, so I left got about a mile down the road and you let go of the wheel it immediately drives off to the right. Took it back and said what’s the deal, and they redid the alignment and test drive it themselves. They informed me they could not get it to align to take the pull out.

I have 2 separate warranties on this truck, the best you can get. So I took it to Triple Crown Ford in Stephenville. I explained what all had been happening. To sum up the put it on 3 separate alignment machines and the alignment machines said it was perfect. Only problem is when the techs drove it, the truck still pulls to the right really bad. They took it to a body shop to check the frame to see if it was out of line. Nope it was completely perfect. So the dealership exhausted every resource they have to fix the problem and we’re unsuccessful. Truck still pulls to the right like your running off the road if you let go of the wheel. I will say Triple Crown did let me borrow a truck to move some cows and hay around which I was very thankful for. My truck has been in the shop over a month now. Being the only ranch truck I have you can see my struggles.

Triple Crown Ford started going up the chain of command to see what Ford Motor Company wanted to do to fix my truck. So I am told the highest point the dealership can go is the Ford Motor Field Tech which travels around as a mechanic expert fixing problems that dealerships can not resolve. He showed up this week and they went over my truck trying to figure the problem out. He was taken for a drive going down the right side of the road and they let the wheel go, truck runs off to the right. Turned around and drove down the exact same tracks almost am still pulled to the right. The Ford Motor Expert acknowledged that the truck did pull to the right no matter what.

As I had feared as most big companies do they say the truck is fine. Explained that is was the road crown compensation that all vehicles have is what was going on. Which tells me they honestly have no clue how to fix it. Everyone at Triple Crown acknowledges the truck has a definite problem. They have done all they can to help me, but Ford Motor Company doesn’t care one bit about my situation they already got their money.

Ford as plain as they could blow smoke in my face say everything is okay and that’s all they could do! So I am stuck with a truck the still drives right off the road when u let go of the wheel! FORD IS NOT STANDING BEHIND THEIR TRUCK WHAT SO EVER!

So I am not sure which direction to go now, but FORD is definitely not wanting to help at all. I am open to suggestions?

MORE THAN ANYTHING I WOULD NOT PUT ANY FAITH IN FORD MOTOR COMPANY, THEY DO NOT STAND BEHIND THEIR PRODUCTS AT ALL! THEY DO NOT CARE ABOUT CONSUMER SAFTY AT ALL!

I runed out of brakes in the highway, the brakes got so hard that I could not push them down

Took this car 3 times to the dealer, $3000 later and 3 visits run out of brakes again

Took it to my mechanic, found a little valve that connects to the airpump in the motor

Was in bad shape, when to best ford Nashua, an they don t know were that valve came from, my car is been at the shop for 4 month, and no where to find this valve,

The parts at bestford Nashua, they don t give me any answers, I will never buy a Ford again

Still waiting ...

I purchased a 2022 Ford escape hybrid on March 8, 2022. They said it would take 8 to 12 weeks. It is now October and I still do not have the car. Three weeks ago the Ford site said the car was completed and awaiting shipment which would take one to two days. As I said it has been three weeks. I don’t understand why I cannot get a carFrom Louisville Kentucky to Valparaiso Indiana. I’m tired of hearing about the shortages of rail cars and truckers. Don’t tell me you can deliver a car from Kentucky to Indiana in 2 to 3 days and then three weeks later it is still sitting in Kentucky. When can I get my car.

I have to complaint about Ford Malaysia dealer Sime Darby AutoConnexion warranty process SUPER slow. I was sent in my Ford Ranger car plate number VEH8228 to Sime Darby Auto Connexion PJ on 21/9/2022 (Repair Order No: SO 772565) due to the car breakdown in half way while im driving home. The car dashboard prompt out alert " To check spanner warning light on" and Ford advisor suspect the gear box issue. As well as car sterring suddenly stuck while turning to right side.

I'm keep on follow up my car status every week but the service center keep given me the same answer which is "your car under diagnosis and waiting technical report". Taken 3 weeks to check and troubleshoot my car is totally unacceptable and not even move forward to repair stage.

Without the car really caused inconvenience for me especially daily travel around the KL city.

Appreciate Ford can look into my case urgently and faster the repair process.

Thanks

Lim

[protected]@gmail.com

Ford Motor Company

Customer Relations

P.O. Box 6248

Dearborn, MI 48126

Re: Service Center

Hallmark Ford

921 Highway 6 W

Batesville, MS 38606

Greetings:

I find it extremely unfortunate as well as distasteful to have to submit a complaint regarding

‘Dealer Services’ with respect to Ford Motor products sold at this location. Several months back, my daughter was searching for a car, and I encouraged her to visit Heafner Motors website to see what they had west of Batesville.

They had what appeared to be exactly what she was looking for, a Hybrid Fusion which, when the deal was done, we purchased. The car was excellent for what she needed as a full time ‘Nurse Practitioner’ with the Baptist Health System. It allowed her to visit home bound patients and care for their needs.

Not long after this purchase, a warning light came on her dash telling her to stop immediately and have the car serviced. She returned the car to the dealership and spoke with T. P. the Service Manager for this dealership. He said, ‘Can’t get to it this week but we will get it in Tuesday or Wednesday next week.’ The following week the car remained untouched despite what the service manager said. His excuse was ‘they just have been too tied up to get it in the shop’. When questioned further he stated, ‘it was wrong for us to expect him to put our car in ahead of someone else’s’. But I do expect it to be put in in the same rotation as it was in line-up with others there for repair.

Yesterday, I drove over to talk with this ‘amateur service manager’ and find out just what the holdup was and received the same run-a-round. And this meeting quickly degraded to the point it looked as if lawyers were going to have to be used to get this car back on the road.

However, in light of the expense this may involve, I chose to file with ‘Yelp’ a complaint on ‘Hallmark Ford’ for the unprofessional manner this was being handled. Now, in my 75 years on this earth I learned a great deal especially when some kid is trying to blow smoke up my [censored].

As I was leaving, this kid boasted he wasn’t going to even look at this car much less do warranty work required on it. With such confrontations, it damages Hallmark’s reputation, honesty, and their integrity. And when these are damaged, you lose trust with whom you are dealing. This dealership can no longer be trusted to repair this car properly and I want to move this to

another dealership. But first, I want this complaint addressed. I sent Chad Heafner an e-mail regarding this issue and have yet to have any response.

We are in the process of producing a Tik Tok video of Hallmark Ford and it will show the vast disconnect between their sales and breakdown of dealer services there. Once complete, I will forward a copy to your customer service before posting for all so the truth about Hallmark Ford will be evident. It is with kindest regards, I remain

July 2022 oil light on 3 quarts low, did oil change ( 26547miles) reg oil change not due for another 2000 miles, took in anyway and changed the oil. Sept 27th checked oil 2 quarts low(27410miles) called ford scheduled a service call, 1st appt feb 8th, 2023. very concerned my new vehicle is consuming excessive oil no leaks on pavement where is this oil going, I paid 50K for a truck that burns oil excessively, hearing ford is only making a bigger dipstick, I hope ford research this and puts in a new motor that does not burn oil, I had a 2004 fords f150 never burned oil, I had a 2014 f150 never burned oil. Fix the problem or put me in another truck that does do this, always been ford customer, if you dont fix shame on ford. ill never buy a ford again.

The front passenger window spiderweb cracked when it was knocked on to get the attention of someone outside. Was not knocked on hard. No chips came out of the glass, and it is still smooth. The car has 27,277 miles and is still covered by the 3 year 36000 mile bumper to bumper. I was told by Ford that it wasn't covered because it was hit by a foren object. If the glass was that weak it seems as if it was faulty in the first place.

My 2013 Ford Escape with 97,000 miles and transmission had to be replaced. I had asked Ford dealer several times to service the transmission when it was in for an oil change but each time I was told it was a sealed unit and couldn’t be opened till it had 100000 miles. I see why now at 97,000 the got another $6,700.00 from me for a new transmission this one has 3 years unlimited miles. And again it is a sealed unit so no service.

If ford isn’t going to have dealers to service transmissions then they should have to give a longer warranty.

I purchased a FORD FX4 in 2021 from CMH ford. The car was marketed as having an app with which among other things I would be able to see the location of the vehicle and use the app to request roadside assistance. The app stopped showing the location of the vehicle. I reported the fault to Ford and spoke to Mbalenhle Thabethe. She resolved to speak to the technicians and get back to advise me what the outcome was. She never called as arranged, instead called the following day. When she couldn't get in touch she sent an email with a reference number, REQ000004989731 on 24/08/2022. After numerous emails I was informed that it was an app problem which would be resolved with release of the new version 4.21.0. Almost a month later, without getting in contact with me (I received 1 missed call from Ford) I received a mail stating that the case had been closed on Fords side as they were unable to contact me. No more than 1 phone call was made. I mailed Ford back and stated my unhappiness that they had not solved the problem and that the new app version had not worked. I received a call on the 23/09/2022 at 09:07. I arranged with Thabetha to speak at 14:00 the same day. She did not call. I sent another mail to Ford raising my displeasure that a meeting had again been missed. I eventually received a call from at 16:21 from Karabo, who was calling on behalf of Thabetha. Again, I was expected to believe that the problem was app related and I would have to wait until October for another app to be developed. I expressed my utter disbelief and requested that i speak to a technician to assit with the problem. I was informed that the technicians are in the USA and they do not deal with individuals. I find this attitude unacceptable. Ford has a faulty part and refuse to appoint anybody to resolve the problem. I have however already paid for the service so they assume I must accept their non activity in resolving a potentially dangerous problem. (I cannot request roadside assistance or locate my vehicle while this function is not working) Karabo then stopped listening to my complaint and proceeded to talk over me. Her explanation that this is an iOS problem is not satisfactory as it seems it is the go to excuse when faced with this type of query.

I bought this truck about a year and a half ago with extended warranty. Started getting the old proverbial cam phaser's rattle on start up. My vehicle is already doing cam phaser rattle again after undergoing major work on these phaser's.Im really sad to hear this is an ongoing issue with the trucks and the eco-boost engine. I really am upset because we are a 1 car family and being seniors its just hard on us when this rattle interrupts our trips. Then we have to jump through hoops to get warranty people to meet all their requirements to get truck fixed. I have made arrangements to bring it in again to Tri-county Ford in Buckner Ky. after our trip. I think ford should recall all cam phasers claims and replace the complete engine or offer one heck of a deal on a replacement vehicle.

My 2018 Ford Escape has 24,000 miles on it and has been garage kept. I have been a long time Ford customer and hoped they would stand behind their product but that doesn't appear to be the case. I have pursued goodwill repairs given a common and well known defect - peeling paint around the windshield. They refuse to acknowledge the defect despite the fact that a multitude of forums on the internet as well as numerous Ford service personnel confirm that they are fully aware of the magnitude of complaints related to this issue. I will do all I can to ensure my friends and family don't make the mistake of purchasing car from Ford. Other manufacturers regularly reimburse for similar defects. Shame on Ford.

Good day

I will ask for a call to be made to the dealership in regards.

Thank you for your patience.

Kind regards,

Alejandra Sierra | Data & Finance manager | South Africa (ZAF) | Email: [protected]@ford.com

Ford Motor Company of Southern Africa | Simon Vermooten Road, Silverton, Pretoria | P.O. Box 411, Pretoria, 0001, South Africa

Ford Motor Company of Southern Africa (Manufacturing) (PTY) LTD is a registered Financial Services Provider: FSP No. 48173* Ford Motor Company is a Non-Advisory FSP

This transmission is intended solely for the person or organization to whom it is addressed and it may contain privileged and confidential information. If you are not the intended recipient you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error please notify the sender

From: Ockert Vermeulen

Sent: Thursday, 15 September 2022 11:54

To: Sierra, Alejandra (A.) ; Baloyi, Kulani (K.) ; [protected]@northwestern.co.za

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

Good morning

Thank you for your prompt response to this matter, it shows dedication at least from Ford SA side.

Unfortunately, I could not reach an agreement with the Dealership where they agree to make payment to me in respect of the credit that they have received in this regard.

I would kindly ask you to refer this matter to the department responsible to handle these issues, as I can understand that it would not necessarily be your duty, but I really appreciate your getting involved.

Kind regards

Ockert Vermeulen

[protected]

From: Sierra, Alejandra (A.)

Sent: Thursday, 15 September 2022 11:03

To: Ockert Vermeulen ; Baloyi, Kulani (K.)

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

Good morning

The dealership should be able to pay the refunds to the clients upon confirmation that it is included on the invoice. The bill run invoice includes debits and credits, the net off is a debit to the dealer’s account.

Kind regards,

Alejandra Sierra | Data & Finance manager | South Africa (ZAF) | Email: [protected]@ford.com

Ford Motor Company of Southern Africa | Simon Vermooten Road, Silverton, Pretoria | P.O. Box 411, Pretoria, 0001, South Africa

Ford Motor Company of Southern Africa (Manufacturing) (PTY) LTD is a registered Financial Services Provider: FSP No. 48173* Ford Motor Company is a Non-Advisory FSP

This transmission is intended solely for the person or organization to whom it is addressed and it may contain privileged and confidential information. If you are not the intended recipient you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error please notify the sender

From: Ockert Vermeulen

Sent: Thursday, 15 September 2022 09:43

To: Sierra, Alejandra (A.) ; Baloyi, Kulani (K.)

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

Good day Alejandra

Certainly, someone must be able to establish if payment has been affected from Ford to the Dealer and when?

Certainly, someone has to know if a payment run has been made and if this particular payment was included.

I would be very worried if this is not the case

Regards

Ockert Vermeulen

From: Sierra, Alejandra (A.)

Sent: Thursday, 15 September 2022 09:39

To: Baloyi, Kulani (K.) ; Ockert Vermeulen

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

Hi

I wouldn’t know when the actual funds would reflect on the dealer’s side. The refund has been processed as per the invoice.

Kind regards,

Alejandra Sierra | Data & Finance manager | South Africa (ZAF) | Email: [protected]@ford.com

Ford Motor Company of Southern Africa | Simon Vermooten Road, Silverton, Pretoria | P.O. Box 411, Pretoria, 0001, South Africa

Ford Motor Company of Southern Africa (Manufacturing) (PTY) LTD is a registered Financial Services Provider: FSP No. 48173* Ford Motor Company is a Non-Advisory FSP

This transmission is intended solely for the person or organization to whom it is addressed and it may contain privileged and confidential information. If you are not the intended recipient you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error please notify the sender

From: Baloyi, Kulani (K.)

Sent: Thursday, 15 September 2022 09:30

To: Ockert Vermeulen ; Sierra, Alejandra (A.)

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

@Sierra, Alejandra (A.) Please assist with the mail below, dealer is advising that they haven’t received the refund amount.

Kind regards,

Kulani Baloyi | Data Specialist | South Africa (ZAF) | Email:

Ford Motor Company of Southern Africa | Simon Vermooten Road, Silverton, Pretoria | P.O. Box 411, Pretoria, 0001, South Africa

Ford Motor Company of Southern Africa (Manufacturing) (PTY) LTD is a registered Financial Services Provider: FSP No. 48173* Ford Motor Company is a Non-Advisory FSP

This transmission is intended solely for the person or organization to whom it is addressed and it may contain privileged and confidential information. If you are not the intended recipient you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error please notify the sender

From: Ockert Vermeulen

Sent: Thursday, 15 September 2022 09:25

To: Baloyi, Kulani (K.)

Cc: Denise van Niekerk - Lonte ; [protected]@northwestern.co.za

Subject: RE: Refund on cancelled policy

Kulani

I have spoken to the Dealer. They agree that the item shows on their statement, but they say that they have not received any payment from Ford since 25 August 2022?

Regards

Ockert Vermeulen

From: Baloyi, Kulani (K.)

Sent: Thursday, 15 September 2022 09:04

To: Ockert Vermeulen

Subject: RE: Refund on cancelled policy

Good day

Kindly ask the dealer to check on the ADDs statement for the dealer

Kind regards,

Kulani Baloyi | Data Specialist | South Africa (ZAF) | Email:

Ford Motor Company of Southern Africa | Simon Vermooten Road, Silverton, Pretoria | P.O. Box 411, Pretoria, 0001, South Africa

Ford Motor Company of Southern Africa (Manufacturing) (PTY) LTD is a registered Financial Services Provider: FSP No. 48173* Ford Motor Company is a Non-Advisory FSP

This transmission is intended solely for the person or organization to whom it is addressed and it may contain privileged and confidential information. If you are not the intended recipient you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error please notify the sender

From: Ockert Vermeulen

Sent: Thursday, 15 September 2022 07:11

To: Baloyi, Kulani (K.)

Subject: Refund on cancelled policy

WARNING: This message originated outside of Ford Motor Company. Use caution when opening attachments, clicking links, or responding.

Good morning Kulani

My my email has reference to the communication below

According to Northwestern Ford, they have not received any payment yet in this matter.

Could you perhaps give more information as to when exactly I can expect this payment?

Kind Regards

Ockert Vermeulen

[protected]

I have a 2019 Ford F-350, with 50K miles. I bought the extended warranty when I purchased the vehicle new in July of 2019 to cover the vehicle bumper to bumper up to 75K miles. Today 9/7/2022 i took my vehicle in for a repair to my door. The gasket on my drivers side door handle is coming out from underneath the molding. They just informed me that it would be 828 dollars to fix, and that the warranty does not cover repairs to doors.

So if the doors are covered, then what is the purpose of the warrranty?

Ford says ford Quality but only backs up with 3 year 36k warranty but Hyundai cars are much much less to purcase and Have 5 yr 60k warranty hmmm.

ford taking money from us when extended warranty hasnt even been used as original factory warrant still in use.

f150 1ftew1c55lkd58043

bought extended warranty with f150 on 10/24/20.

original factory warranty from 2/2020-2.2023 so extended warranty has never been used.

paid $1370 for extended warranty and refund after cancel is 936.92

that is over 30% they kept for a warranty that has never been used.

36 month factory warranty still in service,

they prorate each month you have even though never used.

big companies taking advantage of people.

want my full refund as hasnt been used.

I am a long time Ford customer. I am now ashamed of the direction Ford is taking in their Automotive Division. EV Cars are NOT the way to go. There is no infrastructure (Charging Stations), even if their was, we do not have the ability to Go 100% EV, we do not have enough Power Plants in this country to support that. Ford should have a mixture of only Gas and Hybrid engines for each line of car or truck. Going total EV for FORD is company suicide. I do not think you will be bailed out by the government, when you go bankrupt. People can not afford $70K cars and $100K trucks.

I purchased a 2021 Ford Transit Connect XLT in March of 2021. In September of 2021 I started having problems with the XM portion of the head unit/radio. If the vehicle was running and I stopped/shut it down to make a quick stop (purchase gas or coffee) and return to the vehicle, and started the vehicle, the XM portion of the radio wouldn't play. All other sound sources worked. The problem would continue until I turned the vehicle off again and let it sit turned off for anywhere from 15-30 minutes. The problem happens every time the vehicle has been running and is turned off for a very brief duration. I can't access the XM portion of the radio using the touch screen. I have tried various solutions such as disconnecting my iPhone from the radio, not connecting my iPhone at all, turning the radio off before I make a stop, not turning the radio on before I make a stop and turning it on after I make a stop. Nothing seems to isolate the problem. The van has been into the dealership for this problem 4 times, and being held for various lengths of time. Various modules have been replaced, including the APIM, and the XM antenna. I purchased the vehicle brand new, I don't expect this kind of problem with a new vehicle, and I don't expect to be inconvenienced by having to take a new vehicle back into the dealership 4 times to resolve a problem. Seems at this point the head unit should be replaced as nothing else the dealership has tried has resolved the issue. I purchased my vehicle from Ruge's Ford, Rhinebeck, NY, and that's where it's been serviced for this problem.

I ordered a Ford Explorer Hybrid last March. I was told that the delivery date would be sometime in June. I than got an email that the manufacture date was pushed back to July. The I was told that the car was built. Next I got an email that the car was built Then in late July I was told that it had been shipped and would arrive at the dealer between August 11 and 17. Last night I got another email saying that it would be delivered between September 11 and 17.

In the mean-time the sticker price for the car has gone up $1000 over what I contracted for. Also, my potential trade is losing value. This 6 month delay is costing me money.