Ford
Reviews and Complaints

Last week, the check engine light came on in my 2015 Mustang, so I took it to AutoNation Ford Scottsdale. They had to replace the fuel pressure valve at the cost of over $600.
Tues. Oct. 1, the check engine light came on again. I took it back to AutoNation Ford Scottsdale. This time they say they have to replace the fuel tank at a cost of over $2, 600.

My Mustang is a well maintained vehicle with only 32, 600 miles.
It seems unreasonable that I have to start replacing expensive parts on such a low mileage car.

How about reimbursing me for some of my time, aggravation, & expenses?

P.S. I have an extended warranty which apparantly doesn't cover the parts.

The rear lift gate center led assembly get filled with water and condensation. This causes an electrical short resulting in the reverse lights to be on when driving. The vehicle has been cited for this condition and will not pass Massachusetts vehicle safety inspection. There is no damage to lift gate. This is either a part or manufacturing defect. Ford Motor Company has no recalls on this condition, but I was told by FMC technicians that it is a known problem. Condition was reported while vehicle was under warranty, has only 50000 miles and told it would not bee covered. This is a very expensive part, told about $2k. Told by FMC to report to Ford and the National Highway Traffic Safety Administration which I have done. Please advise.

I took my truck in ronorris 3 times for the engine light they said it had a after market thermosat it had about 15000 miles on it they never fixed it and told me lie after lie till I caouldnt stand it anymore so I took it to paradise frod in cocoa 3 times now for engine light and service never fixed engine light had 29950 took it in for service and get engine light fixed its alawys been on since I bought it they finnally said they figured it out but iam out of warranty and the part is 500 dollars some vent in grill that opens and closes for air flow. So they fixed the recall they didnt do right cant even bolt a seat in a truck so they tightened it up changed my oil a said I need new lug nuts cause they sweelled up every one knows if you mix disssimilar metals they dont get along. Anyway I paid 160 dollars for aoil change that took 2days this is pure incompatance. My brother si a certified ford mech he just laughs your getting s c r e ed ive always be a ford guy I have af350 dually diesel 4x4 flatbed I bought abouyt 16 or more trucks from paradise ford and owned even more now iam looking at nissan due to this unfortunatedealing with your dealership. It seems like your going out of bussinees your stock was named junk stock monday3 weeks ago. So is thsi how ford treats life long customers. Mark bloomquist.

Ford Malaysia 🇲🇾 I am a very much disappointed customer who just bought Ford Ranger XLT plus which only 10days now. I recently drove the car from KL to JB and to my surprise on the highway I can hear the the wind noise so loudly as same as my 9 years old MYVI. We spent our sweat money to buy a car more than RM100k not to receive such cheap quality product. I am very much disappointed with the quality as if the rubbers are not solid to isolate the wind sound and yet you can tell yourself that this is the best Asian car...I'm very much stuck now as I will need to repay the loan always suffer from the quality of the vehicle.My email is [protected]@gmail.com

Date: Sept. 30th 2019.

My car Ford Focus 2017 for the past two years that I own and purchased this New Vehicle from Dana Ford in Staten Island New York and financed by Ford Credit for a period of 6 years gave me problems from the very first day of purchase.

The vehicle had a problem with the fuel injection sensor had a mal-function, I had to leave the car for two days because the part was not available.

The second time the car slowed down and stopped in the middle of the Express Way, it would jerk and had multiple issues, the vehicle was at the Dana workshop for couple of weeks, I was given a loaner after 18 days by Dana Ford.

Once when turning to go in the other direction because there was a road block, my car got stuck parallel in the middle of the road the gears got stuck, holding other vehicles.

The third time there was engine problems, transmission problems and other problems, the vehicle was given to the Dana work shop on July 15th 2019 and the vehicle is still at the Dana workshop as of day, I was given a loaner on 30th July 2019 and I am still using this LOANER vehicle.

I took the Vehicle to the Dana workshop for all the services and repairs, which was done by their workshop.

If you need any more information you can contact me at the below :
My phone number - [protected]
My email address - [protected]@gmail.com

Would like to know how to go about on this problem that I am facing.

Thanking you,
Alwyn Pinto

The windshield trim keeps coming off - the dealer 40 miles from me charges $325 to replace. -- the problem is that the attachment system is poorly engineered. Ford needs to design a more reliable solution for attaching the trim pieces on the sides of the windshield. It blows off and could cause an accident - I notice on the internet that there a are many complaints for this issue. mileage ~ 50, 000 mi.

Recently the transmission failed on our 2014 Ford Focus. At the time it had 95, 000 miles on it. After the fact we had numerous people tell us about the transmission issues on Ford products. We never received a recall on the transmission problem. When we took the Focus in to have it checked, we were offered 2 options: a rebuilt transmission for $4, 000 or a new car. We opted for the new car but feel that under the circumstances we feel that we have not received a fair deal from Ford. The Focus was not completely paid for, so the balance was added to the sale price of the new Ecosport. We are Senior citizens & could hardly afford a new car, much less have to pay for the balance on a car that we no longer own. We feel that we should at least be compensated for the failure of the transmission at 95, 000 miles. This is not an acceptable situation.

I purchased a 2015 ford transit 250 for my plumbing business in july 15 2016 with 21, 500 miles and balance of factory warranty. Since then I have driven the van 36, 000 miles. I have had 4 accelerator petals snap off, 2 sets of rear brakes and 1 complete brake failure (loss all brakes), fuel pump relay failed leaving me stranded. And a severe vibration started around 52, 000 miles but because I am working 7 day weeks I waited til 57, 000 when the front brakes needed replacing to check the issue. Early on I was made aware of a driveshaft coupling recall on the van and had the coupling replaced right at 30, 000 miles (I was experiencing no issues at the time). When the vibration started around 52, 000 I stopped at a transmission shop to ck the rear axle which has always been noisy. The differential was full of metal shavings but I didn't have them check the driveshaft. When I brought the van for front brakes at a dealer I told them about the vibration and that's when they showed me the shredded rubber pad and chewed up bolts. That was the last week of august 2019, no parts available no eta as to when it will be repaired. Unlike the average truck owner who really doesn't need a truck to haul air in most of the time, I earn a living with my van. I bought a ford because my father worked for ford 40 years i'm sorry I bought this van and wish I could get rid of this junk but I have a loan on it and i'm stuck with it. I would like ford to buy this van back. I wish the driveshaft had fallen out of this thing now. This van has been out of service for a total of 6 months since I bought it in 2016.

I own a 2014 Escape with about 55, 000 miles on it. It is currently at the dealer. They just installed the 3rd transmission in it and the second flywheel in it.
They took it for a test ride and said the engine is no good and needs to be replaced. This will be the 3rd engine put in it. They said the engine is not under warranty and it will be $7, 500 to replace it.
There is a systemic problem with this vehicle. Why am I having all of these major failures? The vin is 1FMCU9GX8EUA21327.
Your help would be greatly appreciated.

Thank You,
Dan Kallas
[protected]
[protected]@usarbor.net

First of all I LUV my New Ford Explorer! Visited your booth at Barrett-Jackson at Mohegan Sun Conn.Ask for a FORD EXPLORER t-shirt.Staff working booth were very courteous.They said to go to dealership where I purchased vehicle to ask for t-shirt.Still waiting! Staff at booth should have taken my info to Ford.(XXL t-shirt) Thnx Gary Saucier/24 Fairmount St/Leominster MA 01453

I took my 2015 Ford F-150 in for an oil change on September 3, 2019. I asked to have THE WORKS service with included a tire rotation. The Service Advisor (Kevin E Cunningham) contacted me later in the day to inform me that there was an issue with the Lugnuts (swelling) on my vehicle and that I needed to pay the $170 for a new set of Lugnuts.
I was told that the Lug nuts were hard to get off and that they couldn't be put back on.

If there was an issue taking off the lug nuts the rotation should have been halted.
Also I didn't have $170 to spare when the expected cost that day was $50 for an oil change.

I don't understand why the lug nuts were SWOLLEN? Is this a defect?

This vehicle has only been serviced at Ford and prior to that day there was no history of SWOLLEN or damaged lug nuts.
The Service Advisor (Kevin E Cunningham said he would do what he could and we ended the phone call.

He later called back to say they got the lug nuts all back on but I would need to have them replaced. I asked are the studs stripped and he replied "no."

I was then picked up by the Ford Valet and dropped off at the dealership to pay. I made a glance (quick) inspection to see if all the lug nuts were on and they were.
I then took a closer look when I got to work (5minutes) and discovered there were burn marks on the face of one rim.

I called SAM PACK FIVE STAR FORD to report this damage with the Service Advisor (Kevin E Cunningham) but I was sent to his voicemail.
I left a detailed message of the damage to my rim.

The Service Advisor (Kevin E Cunningham) later called back and we discussed the damaged. He then explained that one of the persons working on the vehicle had issues with one particular wheel. The impact or tool he used to remove or reinstall the lug nut hit my rim.
The person working on the tire rotation admittedly forgot to mention the damage to anyone including myself.

The lug nuts are one issue that
I DO NOT understand.

The damage of the rim that was not reported
I DO NOT understand.

The fact that the rotation continued if there were issues with "Swollen" lug nuts
I DO NOT understand.

I think, based on the scenario, the dealer should accept responsibility for damage and fix/ replace my damaged rim.

I am fully aware that the Dealership staff didn't intentionally damage my vehicle and I understand that mistakes can and do happen.

Lastly I am upset that the Service Advisor (Kevin E Cunningham) informed me that he would speak to him manager and tell him the scenario. He was supposed to return a call to me with some or any results. I feel that he told me this because he knew that I was not happy about what happened to my vehicle. Especially after he told me the person working on the wheels was aware of the damage and forgot to report it.

He said what he needed to say to end the conversation and get off the phone.

I consider myself mechanically inclined and I am fully capable of changing my own oil. I wanted to go a different route and I isn't get the resulted I expected.

By me taking my truck to SAM PACK FIVE STAR FORD, I trusted.. I knew that I would be taken care of.
This turned out to be anything but true.

Two weeks later and I still haven't heard anything from KevinE Cunningham or his superior

I know things get busy but two weeks is ample time to resolve an issue.

Signed Unsatisfied Customer

I have photos but it says the size is too big
Sorry

My name is Jim Yowler
I have been a die hard for Ford since the early 80's after buying a used 78 F-250 4x4.
Since that time I have purchased 3 F-450 cab and chassies and the first 450 Super duty in Clark Co. in 1988. I have had a new 1988, 2001, and currently 2011 the current truck a super crew 4x4 with an 11' Service body and that does not include the 2 new Exploers, an 03, and currently 2016 Limited, and a new 2004 F-150 super crew Lariat I still have that looks almost as well as it did when new.
I am self employed contractor and my work truck is imperative in what i do it is loaded to the max with all the things it takes for me to do my job, I do not advertise my business and is based of word of mouth and return customers with a serveral month backlog.
On Sept 6th i was heading to a job when all the dash lit, the engine shut down and I coasted to the side of the interstate. The truck would not restart and acted as it was seized. I was towed to my Ford Dealer, Buckeye Ford, London Ohio, at a cost of $300.
with in the week I found out it was seized and going to have to be rebuilt at near a cost of $20, 000. for a 6.7 ironically i recieved my title the week prior to this happening.
This truck has always been serviced at near 5000 miles by Ford dealers and I always take care of my vehicles. This truck cost me $65, 000. and I have 65, 000 miles on it now another $20, 000. and needless to say the bank has my title back.
I belive this was something out of my control and relateded to the DPF as I think it was going though regen! It is my understanding that Ford did give me a credit of $5, 000., with me and a balance of $15, 000. and not speaking of losing $100-200. a day and jobs I cannot do with out that truck.
Thank You Jim Yowler
[protected]@aol.com
[protected]

Bought my Escape last year brand new and it only has approx. 3800 miles on it. Check engine light came on and I took it to the dealership. They said there was a blown head gasket with leaking coolant and it needs a new engine?!?!?! It has been at the dealership sitting for 7 weeks. I get no calls from the dealership to say if/when it will be fixed and have had to call them. They have told me they can't get the parts they need from FORD. They are on backorder because so many Escapes are having the same issues and need new engines. I've complained to the dealership and also to Ford. Ford has been pretty non responsive and said they would "check into it". I still haven't heard back from the Regional Customer Service Manager to see when I'll get my Escape back. Still making the payments on it for a broken down vehicle. Come on Ford! Get it together and help you valued customers out! I want my Escape fixed correctly and returned, a reimbursement for the payments I've made without having the vehicle (2 payments at the moment) or a replacement vehicle that isn't a 2018. Only seems fair since I paid over $25000 for it in the first place.

I have a 2010 ford f150. I've had problems with 4 wheel drive, power steering, transmission and now power seats. I only have 52, 000 miles yet have incurred numerous problems which has cost thousands. This last one cost $400 to change switch module for power seats. The drivers side still doesn't recline and is locked in an uncomfortable position. The dealer says it will cost an additional $1700 to fix. Scam! I've had 7 new fords over the years but, I will never purchase one again!

I bought this 2015 Mustang GT Premiun last year it had less than 7000KM now it has less than 16000 This car was never winter driven or driven in the rain the cars is always in the garage. After I use the car I clean it before I put it in the garage. The car is in perfect condition underneath and engine is just as clean when it was new.

The hood started corrosion Ford knows about this problem bad metal they will not come good for it the hood have to be replace cannot be fixed. If this was a 2016 Model they will replace it. Same hood same medal. We pay good money for this car we should not have to deal with this defected product Ford should come good for.

Sometime I take the cars to car shows It will not look good for Ford when people see a car in perfect condition except the hood., nice way to ruin a nice car.

Armand LeBlanc Riverview NB Canada