Ford

I purchased my 2011 Ford Focus from Spradley Barr 4901 29th St
Greeley, CO 80634 in approximately May 2014. Then in approximately 2015 the same dealership fixed my car under my warranty plan that I purchased. They replaced the throttle body and motor mounts. My 2011 Ford Focus was experiencing the same issue July 2019. I took my Focus to the Spradley Barr location at 4809 S College Ave Fort Collins. They stated that they fixed the issue and charged me $656 for repair. Well the issue was not resolved. Steve the Service Representative was rude and did not answer my questions and did not listen to me, EVER! He NEVER answered any questions either. Just took my keys when I brought my Focus in for repair and rushed me out. He did the same thing when I picked it up. And then Steve treated me the same way when I spoke to him about my car NOT being REPAIRED! Finally I asked to deal with a service rep and I got Luis. He was very professional and went in my Focus with me to see experience the problem. Well he called me and stated that the motor mounts that I had repaired at Spradley Barr at the Greeley location were faulty. 3 of them were loose and 1 was broken. Luis stated that he would charge me another $525 to replace the motor mounts. Now how is this fair? I paid for this exact thing 3 years ago! I feel totally ripped off and taken advantage of by Spradley Barr Ford! Motor mounts should not go out. I don't know what kind of shoddy parts they put in my car in the first place. I truly feel that Spradley Barr should not be a representative of Ford Motor Company. I take excellent care of my vehicle and it is in excellent shape. I will submit further complaints to additional entities. I have been treated unfairly and Spradley Barr is doing fake repairs and installing faulty parts!