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Ford review: Service

E
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4:24 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Case #: CXH01356316 Followup

I am submitting this complaint against Westway Ford Service in Irving, Texas because I feel their negligence possibly put my life in danger. I initially put my car in their shop to fix my left drivers side wheel bearing, that also led to their repairing my car's oil pan. When I got my car back, after almost a month waiting and Ford Corporate intervention, I never really drove it that much which I realize was a good thing. A week after, my diagnostic plug in sent me a message possibly triggering that my catalytic converter was malfunctioning. I did not take it back to the Service Dept, but called another auto service company to check it out. I found out, and they showed me that the sensors leading into the converter were covered with oil. It seemed apparent when the oil pan was changed out, they spilled oil onto the sensors that were giving a bad reading. As such, I ended up spending almost $400 to replace those sensors. As the tech was conducting the service to replace them, he noticed something else. my left tire was loose. You could actually move the tire back and forth with little to no effort. Plus, the screws that were supposed to hold the wheel bearing were so loose I could turn them with my fingers. I am shocked and upset.

Apparently when Ford fixed my front left wheel bearing they failed to tighten the screws on the bearing, and the lugs on my tire. I could actually turn those screws with my fingers with very little effort. If I had driven my car on the highway, or any distance, my entire wheel would have come completely off.

I don't know if they were in a hurry to get my car back to me because I had complained to Corporate about the timeliness of fixing my car, or that they were just negligent period. Either way, but they put my safety at risk by not double checking everything to ensure it was done properly

This is why I have decided to out to you, because of the dangerous safety situation they put me in. Please get back to me on this matter. i want to make sure they don't put anyone else in danger for failure to do the job correctly.

Desired outcome: I want to know that Corporate actually follows up on serious concerns of customers that use their product/service.

Confidential Information Hidden: This section contains confidential information visible to verified Ford representatives only. If you are affiliated with Ford, please claim your business to access these details.

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