Ford
Reviews and Complaints

I can't seem to get AutoNation Ford Frisco to resolve several issues recalls TSB's on my Truck.
TSB - 15-0131, Service Department broke my receiver hitch light kit and will not reimburse, Safety Recall 16S19 / NHTSA Recall 16V-248. I can't seem to get this dealer to call me back or return any emails. I have went in person and was told they ordered the parts and that they would let me know when the parts arrive to schedule service. That was back in March - April. It's now November and still no call.

From my 20 000 km services I have compliant to the services department about a noise by the front wheel.

I have had my vehicle to the dealership now 6 time. The first 5 time they could not find out what is wrong. On the 5th visit I even took the service department head in the vehicle with me, and he said he know what is wrong. Once again go my car back, being told all is fine. Drive around the block again the same problem, noise by the front vehicle.

I took my car in today the 6th time and now they discover that it is the shock and some other thing that needs to be replaced.

But that is not all. Apparently because I didn't take my car in for the service with in a year of the other service, my warranty has expired. But it was taken for a service before the 60 000 km service. So now they have to get a extended warranty approved which take 3 days to 3 weeks.

Then I need to take my car back for the 7th time. I have never in my live been so disappointed with the services and a dealership.

I will advise all I know and it is a lot of people not to ever buy a Ford or use Ford The Glenn.

Good day,

I bought my ford figo 2015 model at Imperial Select Stellenbosch in October 2015 at 14000K"s, and was told to service my car at 20000K's which I did.

One year later my car started making a grinding noise in-front of the car I immediately booked my car in at ford Barloworld N1 city.

I was told that my warranty at ford will not cover my car because I serviced the car 4 month late, the consultant who sold me the car never told me to service it once a year but to service it on 20000 K'S.

Barloworld then called me and said that ford will only cover 75 percent of the warranty, which I think is unacceptable because I wasn't told to service my car every year, but was told to service it every 20 thousand K's and the problem the car has have nothing to do with servicing the car on time and has nothing to do with the motor, it has more to do with the suspension.

I am very unhappy with the service I am getting from ford and imperial select Stellenbosch.

Regards
Darryl Uys
[protected]

Disappointing Service from Ford N1 City Cape Town

I'm absolutely shocked at the level of service provided by Ford N1 City Branch in Cape Town. I purchased my Ford Eco Sport in March 2016 and from collection I received poor service. 8 months after receipt the oil light came on and I then contacted Ford to book a service. After dropping the car for the day the service adviser said it's not due for the service and advised that the Automatic Eco Sport is known for this problem. SHOULD THIS NOT HAVE BEEN MENTIONED WHEN BOOKING THE CAR IN?

I also advised her that there is a shudder when pulling away. The service consultant said they repaired it but the shudder was still there. We contact them the very next day and complained about a noise on the back wheel when braking. We were told it was a stone that could have caused the problem which is total BS. SERIOUSLY. The consultant also said if it is a stick stuck in the wheel then the warranty will not cover it but the noise was only evident after it came back from the service.

It was also noted that the clutch has to be replaced on a 8 month old car and they needed to check if it is covered by the warranty. The assessment on the clutch was done on Friday 28-10-2016 and to date we have not received any feedback. I contacted Derrick the Service Manager and 2 weeks later NO follow and problem not resolved. I received a call thereafter from the after service consultant and explained my experience and he promised me that someone will contact me. Yet again I have received no call.

To whom it may concern,

Disappointing Service from Ford N1 City Cape Town

I'm absolutely shocked at the level of service provided on my last visit for my Ford Eco Sport (Purchased in March 2016). The oil light came on and I then contacted Ford to book a service. After dropping the car for the day the service adviser said it's not due for the service and advised that the Automatic Eco Sport is known for this problem. SHOULD THIS NOT HAVE BEEN MENTIONED WHEN BOOKING THE CAR IN?

I also advised her that there is a shudder when pulling away. The service consultant said they repaired it but the shudder was still there. We contact them the very next day and complained about a noise on the back wheel when braking. We were told it was a stone that could have caused the problem which is total BS. SERIOUSLY. The consultant also said if it is a stick stuck there then the warranty will not cover it but the noise was only evident after it came back from the service.

It was also noted that the clutch has to be replaced on a 8 month old car and they needed to check if it is covered by the warranty. The assessment on the clutch was done on Friday 28-10-2016 and to date we have not received any feedback. I tried contacting Simone on Monday and left a message for her to call me as she was busy, I have to date not received any call back. I then received a call thereafter from the after service consultant and explained my experience and he promised me that someone will contact me. Yet again I have received no call.

The noise on the rear wheel is still there and no feedback with regards to the clutch. I have dealt with VW and AUDI with new vehicles but never have I received such BAD service and lack of communication. This will be the last Ford I will ever buy and I will be posting my complaint on other forums.

Stanton Cleophas

Good day

It's with great disappointment that I bought a car from Ford Vereeniging on the 15 of October and discovered on the 24 of October that I was on a residual. When I was relating my budget and structure of my contract with a Tshepiso Letwaba sales person at Ford Vereeniging I made it very clear that I do not want a residual. Upon my knowledge of the kind of contract I have, I then contacted the sale person and he reacted as though his unaware of the residual within my contract.
I told him that I will be returning the car after numerous attempts to contact him and find a solution to the problem at hand. Tshepiso did not respond on the 24th and on the 25th saying that he is waiting for my contract so as to check if I'm on a residual or not. On the 25th of October after lunchtime without any response from Tshepiso I decided to drive from work to the dealer to return the car. When I got there Tshepiso refused to take the car and refereed me to the dealer principal who was not available, then the sales manager whom I tried having a meet with and was unable to after talking to the receptionist and a sales person close to the reception area which was left unattended at the time. Unfortunately she also turned and left me hanging without any feedback or reply.

I then locked the car as I had parked it outside the dealerships parking area and left the keys with a note attached. On the 26th of October I got a call from Tshepiso who wanted me to come pick up the car and setup a meeting with the dealer principal so we can solve this problem.
I called in to setup an appointment and get my contract as my representatives needed the contract in order to have an informed decision. Since buying the car from Ford I was only able to get a contract on thursday the 27 of October from Absa. I then again asking for my contract as Tshepiso said he couldn't sent the contract because of network problems and that his mail is unable to send out mail. He referred me to Michele the accounts lady who said that the contract is with another department and will request for it and sent asap. While I was on the phone with Michele i asked the availability of Rory the dealer principal and Michele said his busy.

I work and need to attend like anybody working for any institution therefor I wont chop and change my schedule to suite individuals that are not considerate. I believe that i tried setting up a meet so much so that i wont make an effort anymore.
I do not want the car anymore and would like to fully cancel any dealings with your establishment. I was mislead and tricked into signing what I'd never agree to.
Please do go through the act below.

Thank you

Hi,
My name is Tamer Taha, I own Ford explorer model 2013 in Kuwait under agent warranty "Arabian Motors Group Co. till 2018", From day one I Maintain all the regular maintenance/services with the agent and never missed any routine service/maintenance.
In September 29th 2016 I went to the agent to make the 72, 000 KM service, They told me that we checked everything and everything found good. We advise only to change Engine oil with Filter and Air filter only. "Report attached"
Today morning October 16th 2016 "after only 17 days of last service by agent" I try to switch on my car but the car is not switched on due to battery problem, I made Visual check on the battery I found to much of ionization, powder accumulated around the battery terminals. It seems that nobody clean even check the battery from the agent since years ago during all the previous services. Then I tried 4 times to contact the agent 24 hours emergency service through mob. [protected] to help and save me but there is no any response. "attached the phone log"
Then I call private crane to take my car to agent service center, Then I explained the situation to the customer service representative he advise me to change the battery. I asked him how you don't check even look to the battery during the last service? His answer was sorry sir but we can make for you a little discount for the new battery! I told you understood that it is matter of discount? "attached service invoice"
From the above situation and due to the bad service from the agent, I faced some damages such as [My kids missed their school exams because I can't deliver them to the school, I missed urgent meeting in my work, delaying of my wife in her work]
Therefore I write this official complaint to do the necessary action for fair compensation due to all the above consequences and damages.

Name: Tamer Taha
Mobile: 00965-[protected]

My Name is Jonathan Chan (contact number: +[protected]) Company car Ford Kuga Eco-boost 1.6L, number plate WYS6004. Engine Overhaul breakdown on the road since 16 July 2016 (12.30pm). Sent in to Ford HQ (Petaling Jaya) for checking at the same day. Ford HQ never take good responsibility in action, never provide any temporary car for me to use until I requested by myself with HQ manager Mr.Syed . Syed promised me will provide a car for me on 6 September 2016 latest. But giving an excuse said "don't have car for me to use end up". I went to the HQ at the same day after Syed given an excuse and ignored my call. After arrived HQ, I met a service advisor Mr.Azrul who incharge my car breakdown case. I told Azrul that I want to meet his manager Mr.Syed. Syed never want to see me and asked Azrul to get my IC and Driving license photocopy to arrange a low range car Hyundai i10 number plate WA 4315Y for temporary use immediately. I accepted the car better than no car to use.

After used the car for few days. I've found out the car front right tyre (driver seat) side been cracked and inform service advisor Mr. Azrul to take action about this problem on (10 September 2016). Until (17 September 2016) never settle the tyre cracked issue yet. I sent a complaint report to Ford customer service care Malaysia. I went to tyre shop to change it by myself since Ford HQ never take action about this case and I don't want to take myself risk because of the tyre cracked will have accident on the road. When changing tyre halfway in workshop, I just received a call from the car rental company said Ford HQ has just informed the car rental company about the tyre cracked case.

The car rental company said wanna change another car for me to use, it's too late since I've ordered a new tyre to change can't cancelled the order with workshop. I've paid 170 bucks to changed it.

2015 Ford Ranger 2.2 105 000 km
Need engine replacement because of faulty Turbo .

This is the detail type of service you van expect from Ford SA, Barloworld Motor retail . Ford Ranger, Faulty Turbos.
To whom it may concern 31st of AUG 2016
Vehicle Ford Ranger was brought into our Barloworld Alberton for a major oil leak

The vehicle was inspected and found the Turbocharger to be damaged causing engine failure... On further inspection we identified that due to excessive amount of oil entering the engine from the damaged turbocharger which caused engine runaway resulting in internal engine damage.
In order rectify this concern the engine would have to be stripped down in order to enable use to correctly ### the amount of damage to the engine. (Alternative engine replacement) The turbo charger will have to be replaced as it is badly damaged. (Turbocharger shaft has excessive wear which resulted in the impeller disintegrating.
Should further assistance be requested please do not hesitate to contact.

My 2014 ford ranger 2.2 turbo keeps failing and I find out its not just me. On the 10th June 2016 it failed again when I was driving on N1 south in Midrand just before Allendale. I took offramp on Allendale and parked and called towing car. I was charged R750. to take the car to Midrand Fury, they quoted me for turbo and intercooler and total was more than R25000 and only started working on it on the 17th after I kept insisting and thier reason for not starting was they couldn't start because they thought I will not be able to pay. They even asked if I will afford. Well, long story short, they never once updated me on the repairs and one time I called to asked. the lady told me they were test driving and I will get it by tomorrow. then 4 more days no word from them, then I went to the place and the OTHER lady surprisingly told me, "you, must replace the engine!". In my head I was thinking, "how did it move from quotes on turbo and intercooler, to bad service and no updates to they are test driving to, you must replace the engine?". then I got so furious and took my car, obviously after paying the amount >R25000 and took it to Ford Lazarus on the 24th June. Honestly, I need the money back. (10th June to 24 June 2016)

At Lazarus I was on the waiting list until 11th from 24th as I heard they were the best amongst ford dealerships. I got a quote of >R85000 to replace engine and turbo. Quote revised to >R60000 to remove turbo after I told them, I will not pay for another one. On the 11th July, the repair was booked and I was told to pay 50%, the amount was paid and when I went the lady was not there, the guy told me that they received the money and have ordered the engine, it should arrive the following week. I was told to send copy of ID, proof of residence, copy of vehicle certificate which I sent to them. Then blank again! On the 22nd July the lady is back from leave, she calls me and in a very rude voice, tells me that she does not see any email about proof of payment. Mind you the proof is sent to two email addresses on the 12 July, including her email, then told me send the proof otherwise we wont touch you car, then in my anger as she kept telling me she does not have the quote, even when I asked her to check with her colleague who was standing for heron the 12 July and told me that he received the proof. She just went on to tell me, that the repair will take longer if I don't sent the proof of payment. The next day I called her and she told me, "I don't have the proof". We sent her the proof by resending the email that was sent to her on the 12th already and her colleagues had said they got it then. Now it was 22 July, she told me they will order engine and it will take a week. Mind you, its the second time they tell me they ordered the engine. They never call to communicate anything.
Last week I called this lady and she told me that the car will be finished on Wednesday. Yesterday afternoon, I called her and she told me that she said, Wednesday or Thursday. Today its Thursday, I went to Lazarus, to my surprise the lady is not at work and an old man is sitting for her, he knows nothing about my car as usual and I must tell him the registration, then he goes to the people and come back to tell me they are still working on it and they will finish next week. Its now 11th August, my car has been at Ford Lazarus since 24th June, and they booked it for 11th July and I paid their deposit and sent proof on the 12 July 2016.

Since 10 June until now I don't have a car. How will me submitting the complaint help me? This repair is COSTING ME more than R80 000, this is poor money that I work hard for. You don't want me to talk about ford hartfield, no you don't want to hear my story, how they pumped by car when I took it there for service and stupidly went back for service there again and they charged me more than R10 000 for service. I am sorry to good white South Africans out there but this is typical issue, that makes some of us feel, its because its a black guy's car. Something like, blacks should not be driving cars like this.

I am very very very disappointed, although I like my ford ranger, I am now wondering if I shouldn't knock at Toyota and leave white people's cars to them. My little farms are standing because I don't have a bakkie to go hustle in this tough farming times.

If there was a way I could sue ford, I would. In fact, I am waiting to see if I get my car next week. If I don't get it, ford will have to remove their engine and put my old engine OR pay for the new one themselves.

My name is Martin, Where do I put my details here

Dear Sir,
My car expedition model 2007 has jerking while driving on hills.
I headed out to the main workshop of the Ford agent in Riyadh (Aljazirah.)
There I met a reception engineer Mr. Munir he could not help me in knowing the cause of these jerking and he told me that he needs to open the engine to find out The cause of that which will cost $ 1000 to open the engine only.
I asked from him to give me the probabilities and pre estimation, but He and his manager Mr. Shafeek apologized to do so and he said that, it might be need to repair engine overhaul which will cost $ 10000.
With this uncertainty, they pushed me to close the card entry of repair order.
I went to local workshop and with very experienced engineer he located the cause which was changing fuel filter by $25.
In this letter I would like to emphasize that it is not necessary to always be in safe hands with the company's illustrious name, and what is known as much as a desire to help customers and the desire to treat maintenance problems, which in turn impact on the company's reputation as a giant Ford
I enclose copy of repair order of my car.
waiting your opinion, and please protect me from this Farce and cheating from ford dealer in Riyadh..
Thank you for your understanding.
Eng / Badr S. Alsedairey
Riyadh KSA
[protected]@yahoo.com
Mobil / [protected]

Sent from my iPhone

I own a Ford Taurus Limited. The vehicle has only 25k miles on it and is only 3 years old. I took the car in for a defect that had been there for awhile. A blemish (about the size of a quarter) in the driver's side mirror. It formed on the inside of the mirror. It is clearly a Ford defect and although I am well within miles and only a few months beyond bumper to bumper warranty coverage Ford refuses to cover it. It is a safety issue as it causes a blind spot in the mirror. Ford service acknowledges it is a defect, but said I should have called a few weeks earlier to get it covered. They also acknowledge it is a safety defect, but they want $450 to replace it. If there is an accident it will be costing them thousands of times more than the cost of a new mirror. I was really hoping that Ford would stand behind their product especially so shortly after purchasing/using the vehicle. I am disappointed. I am not sure why you would buy a Ford when their competitor warranties are up to 10yr/100, 000 mile warranties. Needless to say, this will likely be my last Ford.

We purchased a Ford F150 from the Ford in Encinitas in June 2015. We had enough money to pay in cash but there was an incentive of $500 to use their credit services. Apparently it benefits the dealer if we use it. They asked if I wouldn't mind waiting for a couple of payments to pay it off since the company doesn't like to see use of the credit and then an immediate payoff. Ok... no problem. We appreciated the $500 off. I make a first payment of $45000 with a check and then register with their online account management. The next month I make another $10000 payment using their online ACH withdrawal. To set this up, you have to enter the account number twice. I did and all seemed well. I made the payment and then waited until July to do the final payment. Once again, I go to their website, and look up the final payment amount and submit my payment. Great. We had remodeling going on at our home and at another vacation spot in the desert so getting something checked off the list of tracking was a good thing. They mailed me the pink slip and I thought all was well. Only thing was I keep getting these statements saying 0 payment. Curious but I have the pink slip so must be a Ford Credit processing error. Fast forward to July 2016. I'm doing a credit karma score check and I see a debt listed still with Ford Credit. I call Ford Credit and come to find out the two payments I had made online had never gone through. The bank had told them the account wasn't found. Ford Credit, although they had contact information, never notified me of this fact and just enjoyed me accruing $800 of interest. And since I had to enter the bank account information twice when setting it up, I'm highly suspicious that this is an intentional error and that this is how they make money off of new credit accounts. Granted if I had known how to interpret the account statements, I would have seen there was still a payoff amount on it, but I just saw the total amount due of $0.00 and having received the pink slip, didn't think twice about the details on the statement. When I contacted customer service, the initial gentleman was quite courteous but the "manager" was rude and would barely let me talk she was so busy telling me how it's not their responsibility to let me know a payment was unsuccessful. I am disgusted and had to let others know. If you are making payments, better check every one. And their online account management is risky. Check every payment.

Ford Motor Credit is attempting to charge me a $100 fee for a "speeding ticket" on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact me, I just spoke to Miguel Samianiego who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. Samianiego that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated "Go ahead and do it, I'm writing it down." I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. Samieaniego refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want Samianiego held accountable for his disrespect and actions.

I took my car Ford Fiesta to Ford Voortrekker road for same repairs last week, it was there for about 4 to 5 days, When I collected it, it had a battery problem, needed jumpers, I then told the guy that was assisting me that He must look at the battery that never happened to my car, I always leave my car for weeks, not been driven, this never happened, he insisted that its my battery. I drove to work, when i had to leave a gain the car couldn't start. I was so stranded. I know that is not my battery even though they keep on saying its mine its just that it was there for days not been driven.. They told me they will charge the battery overnight and everything will be fine... my question is for how? I am now even afraid to drive my car because I do not know what will happen

21 March I take my vehicle to Ford Ganis for a service and busted water hoses after a long fight they eventually service the vehicle apparently I can not service and pay the service with my fleet card, the receptionist had a very aggressive and bad attitude Kathryn . They replace my damaged water hoses and let the vehicle running for 2 hours to bleed the radiator and system, the work shop manager / foremen called me and I have to go and look at the vehicle it blown a head gasket, I tell them to strip and quote the next day 22March 2016 I received a quote for R45000 I have to replace the engine it seized . December 2015 Action Ford redone the engine because of the same problem damaged water hoses, I paid R51000 to redone the engine, I contacted ford sa ref no, FMCSA ref. [protected] and Morotolo, Monica were my consultant through the case . She contacted ford krugersdorp Ian, and he response there is a parts warranty claim on the engine and the vehicle must be taken to them, ford ganis in Heidelberg refuses to take the vehicle to krugersdorp . And it is now 2 weeks I haven't heard from ford sa or any of the branches

regards James
Thebe turnstone

Pathetic service after sales by Ford. My car is with Kavish Ford Mumbai since last 18 days and still no firm answer by anyone. No one is ready to take accountability on this. Even Ford is not taking responsibility of this. I own Ford Classic 1.4 TDCI, Mfg year -2014. This car is still in warranty. PCM has issue and needs to be replaced. Ford service took 10 days to identify the problem and then came back saying that it won't be covered under warranty as I've fitted fog lamps from outside vendor. Trust me none of wiring is tempered and cut. As being a customer I've all rights to ask questions that explain me how fog lamps impacted PCM. But I didn't get any answer from Ford as well as service station engineers. However I had left with no choice other than replacing PCM with my own cost I.e., Rs 34000. I agreed and asked Ford to replace it. Now again it's more than 4 days I've not yet received my car. They are saying parts are not available and everyday getting commitment that tomorrow parts will be delivered. But that tomorrow not yet came. I spend more than Rs 800 a day for radio cab. Don't know who gonna bear this. I know of course me as Ford once sells the car it's all customer responsibility and accountability. They don't care at all of their customers. I twitted and wrote mails to Ford customer care but all seems to be of no use. I feel like trapped by Ford. Don't know whom should I escalate the concern.

On the 11th of March I took my car to Ford steyns (Pretoria) as it broke down and I was advised that they were fully booked and they will only work on my car on the 14th March. On the 14th when I took my service book I asked if they didn't offer a courtesy car they said they didn't, they kept calling me to advise me that they are still waiting for the cluster, On Friday the 18th Karen called to advise me that they still haven't received the cluster and as soon as they receive it they will push that my car becomes the 1st priority she then said she will call me before she knocks off to advise me about the courtesy car I still haven't received that call, from the 18th til the 20th I was working night shift knocking off at 11pm I work in Randburg and live in PTA I had no choice but to call a cab (which is expensive) I called customer care on the 22nd as my night shift was starting again spoke to Phola who told me that there was no request for me to get a courtesy car but she will get the documents from the Steyns and send thru the request for me to get a courtesy car. After a long time i finally received a courtesy car on the 25th of March, the person who promised me that i will get the courtesy car didn't deliver, the dealership had to give me a car from the yard. After almost a month i received my car and it has more problems than it had before, the airbag light is still on, the engine light is also on and my kilos are on 0 which means i am driving a new car, and that is totally incorrect someone needs to do something about this I bought a brand new car i didn't buy a second hand car so I expect to have piece of mind not this incompetency.may i request that someone collect this car and fix it to my satisfaction of GIVE ME A NEW CAR!

I purchased a new 2013 Ford Focus in March of 2013, after just 3 months (9, 000 miles) I started experiencing transmission problems. The way I explained this to the Ford service writer was that it was like someone just learning to drive a clutch. I was told by the service writer that this was normal, so I dealt with the shaking and stuttering for about 13 months (60, 000 miles) before I finally took it in for service. I have had it in for transmission service in June 2014, March of 2015, August of 2015, October 2 2015 (clutch replacement @ over $1100.00) and again on October 19, 2015 for TCM replacement. At this point I opened a claim with Fords Customer relations case #CAS8106826 and was told that Ford would nothing to reimburse my cost because the vehicle was out of warranty. Then on February 2016 my power steering rack went out, the car only has 125k on it. They want $1805.00 (not including tax), I took the car for other opinions and opened a new case number #CAS8840314 where I asked for Ford Motor to buy back this car. The Ford Focus is unreliable and unsafe to drive. It took more than 3 weeks for Ford Customer relations to get back to me and tell me that would not do anything for me since my car was out of warranty and I had refused repairs. If this is what made in America stands for then I want nothing to do with it. Ford has Horrible customer service.

I drive an ford focus gdi sport 2011 model. Whilst i was driving my radio just went off, i thought it could just be a fuse but im not an expert on cars so i decided to take my car to the experts (Ford Rustenburg) They took my radio out of my car telling me that the radio is faulty and that they have to send it away to do the repair on the radio. I had no problem paying for the radio and to wait the two weeks that i was told to get my radio installed again. But after two months i only received my radio and got it installed again. i did not even complain for the two month waiting period. My biggest problem was that when they finished installing my radio it dot not work. I asked the service adviser what is the problem with my radio that dose not work and his reply to me was ( I don't know ) I feel this is very poor service from a company as big as ford. They asked me why don't i just get a new car . I told them if i get a new car it wont be at ford. It costs a lot of money to fix a car at the original dealership and they are supposed to be the experts. This is vary disappointing to me as i'm a huge ford fan.