Ford
Reviews and Complaints

Ford Group Philippines wont change the wheel bearings of Ford Focus 1.8 which is still under warranty of 3 year period and less than 100k mileage.

I bought my ford focus confident that it is durable enough to last at least until the end of the warranty period. I was fooled. Ford has lost its integrity. Worst, the dealership cannot make good of their commitment.

I regret having bought Ford Focus. I will sue Ford Group Philippines and the Ford Cagayan de Oro dealership should my complaint will not be acted soon.

We bought our 2005 Freestar brand new and now at a little over 133, 000 miles the transmission is gone. There is a torque converter recall on my minivan that FORD is willing to replace but that is it. The faulty part is what has torn up my transdmission even though I can't prove it. We do not have the money to tear the transmission down like Mark from FORD told us to because we are not guaranteed that they are going to do anything to help us out if it is their fault. We have purchased five FORD vehicles and believe strongly in the FORD product but we are seriously considering getting rid of my husband's FORD truck we just bought and my minivan which I would have to tow to another competing dealer. We just paid over $800 less than two months ago to fix this same problem but of course it's not fixed is it. I would think that FORD would try to help out its loyal buyers by either helping fix the transmission or help trade them out of the "safe family van" in order to keep them as a loyal customer of FORD! I do know of two law firms that have filed or are filing civil suits against FORD and we have contacted both because we feel let down by FORD Company not our dealer. Our dealer has bent over backwards to help us out, but their hands are tied because of FORD Motor Company. I hope FORD is happy with the unsafe vehicle they have made using a part that was never designed to be on a minivan from the research I have done on the internet. There are thousands of FORD customers who feel the same way we do and it won't take much on our part to make sure everyone knows what kind of product FORD puts out there and how they "stand" behind their product. We seriously would like for FORD to just step up to the plate and admit their mistake and help us out of the nightmare ordeal we are going through right now.

Sayville Ford sold us a prepaid car. We are very careful and we asked for all the documentation with the signatures and also a warranty. The next day the car broke and we gave it to them for free repair. They repaired it and asked us to pay $2, 600.00 as the warranty doesn’t cover such problems. What should we do now?

After driving a Ford Telstar for years with no problems I bought myself a new Ford Figo diesel cash as I need a reliable car for traveling many kilometers monthly for my work. I was confident that Ford have the best reliable cars. To my disappointment after only 50000km and eleven months after purchasing a brand new Ford Figo the gearbox broke and need to be replaced. I feel it is unacceptable to replace the gearbox for a new vehicle and I would expect Ford to either replace my vehicle with a new one or refund me as I paid cash for the vehicle. My wife bought a new Ford Fiesta 3 months ago as I advised her to buy a Ford.

I was a loyal Ford customer for fifty years. I select and operate fourteen Ford vehicles in my business. I leased a Ford product under the Red Carpet Lease program and purchased the Wear Care policy for $300 on insistance of the Dealer. My Lease was based on a 39 month contract and 39, 000 miles. At the end of the Lease I turned in the vehicle with 34, 000 miles and detailed out as was when i received it. Upon delivery to the dealership, they told me to leave it with them for an inspection. Several weeks later I received a notice and bill for $500 for tire wear in excess of one-eighth tread. The Wear Care policy was not applicable to tires (what a scam). After consulting a lawyer friend, I sent a check for one-eighth of the payment and a factual letter regarding language in the Lease which was not consistant with Ford's interpretation.
I explained that i was not responsible for the "betterment" of their vehicle. Ford began sending threatening letters and harrassing phone calls both at home and at my place of business. They turned the remaining balance in as a "charge off" to the credit bureau. I could have paid them and forgot about the whole thing, but with Ford's attitude and refusal to give me any documentation that they replaced the tires other than the invoice, I decided that it would be our last Ford product. From reading all the complaints I now know that others have had the same and worse complaints. This is what happens when a company gets too big for it's britches. I suspect that some lawyer will figure this out and a class action will ensue and that I will be getting my $100 coupon to go buy a new Ford with! Stick it where the sun don't shine!

To whom it may concern,

I am writing to inform you of quality concerns of Ford vehicles, I have written Ford representatives of my concerns regarding a factory defect to my 2004 Ford Escape XLT, but they have refused to look into it and have basically said sorry about your luck! I feel betrayed and I am now ashamed to drive a Ford vehicle. I am not writing to them complaining about paint chipping or something silly like that, my vehicle has a factory defect. What does those representing Ford do about this obvious defect? Nothing! My Escape XLT has a rear wheel well that has rusted completely through because it wasn’t properly sealed and coated during manufacture. The strut is loose and coming into the inside paneling! The auto body shop that I took the vehicle to says they have never seen such a thing in 25 years of body work! I have called, wrote, and I pleaded with Ford representatives’ to help me get it fixed, but have only gotten the company line about warranties to date. I want Ford to help me by reimbursing the cost for me to fix it or allow me to bring it to them so they can fix it. It is obvious that they didn't properly coat or seal the inside of the wheel well! Thus far it looks like I am going to eat the 1, 000 or so dollars to fix this defect that Ford refuses to look at. Ford says it is past the warranty date, but shouldn’t factory defects never have an expiration date? Shouldn’t a good company say, “hey that defect is our fault and we will make it good because we care about the quality that we put on the road!” Thus Ford is company that does not stand behind what they manufacture. This is not the only problem with the vehicle though, it doesn't always start right away. I went to Ford service center and they couldn't figure it out, they said maybe it is the fuel pump, but it has been going on for 4-5 years! The clear coat came off the hood around 2007. The ABS sensor went out and the Ford service center said that will cost 1, 000 dollars to fix! I have contacted Ford many times, but they won't do anything about the obvious factory defect that has shown up years later. Thank you for listening to my concerns. I hope that bringing these issues to your attention will help others know more about how Ford treats their customers after they drive off the lot or at least help them to be aware of Ford’s customer service. Thanks again for your time and listening to my concerns. I wanted to inform you that Ford doesn’t back what they manufacture so that when you are considering purchasing a Vehicle from them you know how they handle defects after the 5 year period. Ford basically says sorry about your luck you are own your own.

I received 3 $4.99 oil changes w purchase of my vehicle. I took it in and the people were very nice. I was thinking I need to leave a review when I get home. Checking out they tell me my Break pads on all 4 tires had worn into my roters. The front 2 being the worst. And it would be apx $550.00 to fix. I declIned. After I left there I went to hibdon tires to have the new tires I ordered put on. As I was paying I asked about my breaks & roters. I didn't say anything before bc I figured if they were that bad they would mention it. The man then tells me that my roters looked great and front pads had apx 9mm left and the back was at 5mm. Very upset w joe cooper for trying to take advantage and sell me something I didn't need.

I purchased a new 2012 Fleetwood rv from Northtrail rv with a Ford v-10 Triton engine. One month later the engine died while traveling 65mph on the interstate. This left me with a loss of power steering and power brakes. I took it to San Tan Ford in Gilbert Az for repair. Four months later the engine again died while traveling 60mph, and again I lost my power steering and brakes. This time Ford towed the vehicle to Freeway Ford in Lyons Illinois . Freeway Ford said they couldn't find the problem and returned the vehicle to me un-repaired. Now I'm stuck with a motorhome that I'm afraid to put my family in . Its almost as if Ford wants me to keep driving the vehicle until someone gets killed or injured. I have since googled another case where the Ford v-10 engine dies out at highway speeds. That tells me that this problem isn't new to Ford. Buyer beware.

I own a 2012 ford f150, i bought on march 30 2012. At present i have 3800 miles on truck i brought truck in to portsmouth ford dealership with a complaint of front tires scalloping. Dealer told me without touching truck that this is a normal characteristic of these ford trucks. I didn't agree with dealer and wanted them to check tires for balance and alignment, they refused i argued with dealership to check truck and they checked alignment but not tires. Service writer also informed me that there were 3 truck on lot with same concerns. Ford has told me twice through customer affairs that they contacted dealer and then told me to bad i'm too picky. Now they want to rotate them and then i end up with 4 prematurely worn tires. Just wondering if anybody else has had this problem and how do i proceed to remedy this situation

I am owner of a Ford Fiesta petrol engine car. On December 16, 2011 whilst I was being driven, my chauffeur noticed smoke emanating from the engine compartment. On opening the bonnet, a small fire was found. It was put out with the help of some water.
On careful inspection it was found that the power steering fluid hose had developed a small leak and the fluid was dripping directly on to the hot silencer pipe and not onto the road surface and that this was the reason that the fluid self ignited and a fire resulted. When my car was taken to the local Ford workshop for repairs, I learnt that two other cars of the same model had met the same fate in the same month.
I further learnt from an Internet search that this was not a one off incident and that the power steering fluid is known to leak and despite that Ford neglected this major design fault and put in danger my life and that of my chauffeur.
I recorded these facts by several emails to Mr. Michael Boneham, MD Ford India and other executives of Ford with copies to Ford CEO Mr. A. R. Mulally and other Directors of Ford Motors.
To my utter shock, Mr. Ganeshram, Ford India Limited-Customer Relations replied to me, disowning the responsibility and liability in respect of the incident. Further, to add insult to injury, by another email Ford India’s one Mr. Ominder Pal Singh, Service Engineering Operations, attempted to pacify me and surreptitiously recover the burn marked power steering fluid hose from me.
I will never recommend this Ford car to any one and would like to inform all, take care the next time when you sit in a Ford car.

-Noisy fan belt Service representative recommended change out of belt and tensioning pulley. Belt only changed and no problem.
-Water on passenger side floor front seat from blocked drain tube Service representative recommended complete strip and clean out of airconditioning system. Hose removed and cleaned refitted no problem since.
-Error code "speed limited" on dash panel. Vehicle had been service by the Forddealership the day prior 30kms on the clock after service. Took the vehicle back to the dealer and the service representative recommended complete change out of throttle body. Cleaned out throttle body sensor and reconnected. 5000kms since and no further problems.
-Brake pads changed. Drove the vehicle out of the shop and had an unusual clicking noise when functioning the brake. Service representative recommended change out of front wishbone and elements. Problem found to be loose bolts on the rear brake caliper.
I have been totally disillusioned and dissatisfied by the diagnostics and service carried out by this particular Ford dealer.

A whinning under the car and they have no fix for it so said we have to put up with it tell they do. Is it safe Who knows but I don't want to be the one to find out it is not I am 69 years old and my retirement car and do not feel safe driving it. So guess I sit with a car in my garage till they find out what is wrong with it. Nice world we live in today Ford I am so disappointed with your Company You must be so proud...

My husband worked for Ford Dealers for 29 years before he was forced to retire on disability due to his diabetes. I own a business and due to the economy business was a bit slower. We fell behind in our bills and had to file for bankruptcy. Fortunately we were able to keep current on some things once my husband received his monthly social security disability payments. Our payments on our car were current and I had just made the current month’s payment in which I checked that Ford received and cashed the check.

3 Days after Ford cashed my current month’s check I get a knock on the door at 10:30 pm at night. I open the door and there is a man asking me if my name is me… I was really scared because of his demeanor. Then he says to me that he is there to repossess my car. I tell him that’s impossible because I’m not behind on my payments. He demands my car keys and I tell him that I will not hand over my keys. I ask him for a phone number so that I can call his office and find out what is going on.

I called the number on the card he gave me. I told the person that answered (I’m sure it was the cell number of the man in my driveway) that I didn’t understand what was going on because I am not behind in my payments. He asked me if we had filed bankruptcy recently and I said yes.

Then he proceeded to tell me that Ford can repo my car even though our payments are current. I called my lawyer and due to a mix up (he thought that our bankruptcy case was still open, however it had been closed) he did not have us sign the reaffirmation agreement with Ford. He went on to explain to me that Ford can repossess my car even though my payments are current.

My husband called Ford and asked them why they kept accepting our payments when they planned to repo the car and the answer was, “You were making voluntary payments”. Wow! Our attorney also explained to us that due to a “glitch” in the law, they can accept payments AND take the car! He also said that most companies don’t do that, but Ford is notorious for it!

It’s very sad that in this economy where everyone is struggling to make ends meet, a company in which my husband was loyal to for almost 30 years would do that to us! We have ALWAYS owned Ford, but NEVER AGAIN will we EVER purchase another Ford! Ford is a heartless company that accepted a government bailout then turns around and (pardon my French) ### on the people that made them a sucsessful company!

I purchased a new Ford Truck with Joe Cooper Ford the day after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 days when my trade Lien Holder called to say it had not been paid in full. I called several times to the F&I who finally called and said one of the rebates he had given me did not apply. I went and talked to the General Manager about this who said I was going to have to pay $1500 more for the same truck I had for 30 days. I had already purchased access. for it and had to strip it all off and take it back. I took the finance sheet to Bill Knight, they gave me all the rebates and all the terms on the sheet and gave me a more expensive truck. Beware, I have heard of several others who have had similar instances with this dealership of calling later and trying to get more money or a higher rate.

I own a Ford Ranger 3.0TDCI late 2007 model. I picked up a gearbox problem in Nov 2010 at 90 000km, while driving on the open road it just popped out of 5th gear.
After assessing the gearbox the agents & Jan Botes(Workshop Man) confirmed and admitted that Ford Ranger gearboxes do have a manufacturing/quality defect problem. They replaced the gearbox with a new one and carried out 90 000km service, I paid for the labour, R1596.00.
Monday 16/01/2012 while driving the gearbox started making a grinding noise when changing gears.
I took it to the same agents (Cassey Auto Benoni), involved the same people, explaining the problem to them.
I left the vehicle with them. I also reported the problem to Ford Customer Care.
The following day they informed me that they can't fix the gearbox because its out of warranty.
After numerous attempts to resolve this issue with the agents and the call centre, I have come to a dead end.
They absolutely refuse to help me or fix the gearbox without me taking full responsibility for the costs.
Clearly FORD has a serious quality problem with their gearboxes which they don't want to take responsibility for.
PLEASE HELP!
What do I do now?

Good Day

I have a Ford Fiesta Flite. I enquired at Ford Service centre in Bloemfontein regarding a Gearbox mounting bolt (rear mounting). I was advised by the consultant that the best place to get this particular part/bolt was at the scrap yard as FORD no longer manufactures this specific part/bolt. I went to MIDAS to find out if they can't assist, but was directed back to FORD as I would only be able to obtain this from a FORD dealor.

Please tell me what am I to do next as the car is of no use to me currently without this part.

Regards,
Gurstern