Ford
Reviews and Complaints

i bought the car (ford fiesta 2011 sedan white) last november 2011, and has 3 years warranty services. I am just wondering why my car didn't start and no power at all, engine wont open, no dash board light, no clock, power window not functioning, and i cant even lock the door. I am very disappointed with our ford dealer here, they cannot identify the problem and defect of that car, This is a very serious problem on our part, am using this car for business transaction and operational events, specially this december i have many client in weddings and other production project, And the dealers can not provide me a sub service vehicle, so that we can use temporary, while my car is under repair, the dealer here said that they will bring my car to manila Ford main office for check up this coming friday..And another 3 days of standby out side of there shop, As we admit the car for them, they promise us that they will take care our car, And now what happened, as we pass by along the ford shop here, my car is still in the outside of there compound, without any protections from the sunlight and rain, they promise us that they will put our car in the safe place, look as my complaints includes the car can not be lock, so the car is not safe to be expose, so we are assuming that they will take care and put it in the safe place, we don't know how long will stay my car for repair. This is not my fault, so please give me an alternative solution, we want a service vehicle.. or else we and my lawyer will move agains Ford company..

As of six months ago I purchased my first Ford F250 truck. To be honest I have to say I have never been more dissatisfied with the performance of this vehicle or quality of your customer service. This is a 2008 model; I bought this truck used with 52k miles on it. Since I’ve had it in the last six months I’ve spent well over $2000.00 dollars in repairs that were engineering defects that were not put on the recall list. Again, these problems were not due to age or wear and tear, they were engineering defects that were not resolved before leaving the assembly line.

Just today I spent over $600.00 getting the canister, solenoid, fuel cap and vent hose kit replaced. According to the local Ford dealership, my personal mechanic and the Ford Forum, this has been a reoccurring problem with Ford trucks where the canister becomes easily clogged from dust stopping up the canister and vent hose (because it’s too short) and defecting the solenoid causing the check engine light to come on. In turn it takes me like 20 minutes to refuel my truck because the gas pump continually shuts off.

This is all due to a little dust. As I stated earlier I had to spend over $600.00 to get this fixed. When they mechanic fixed the problem he had to access an updated Ford memorandum on how to properly reinstall the parts differently than the way it came from the factory. THIS IS AN ENGINEERING DEFECT ON FORDS PART! The dealership told me they could not reimburse me because it was not on the recall list and they were waiting for so many complaints before it became a recall item.

All you have to do is read Ford forum, talk to local dealerships and consumers and you will find out very quickly this is an issue. There seems to be a lack of integrity on Fords part for making me pay for an engineering defect when it should have never been sold that way from the beginning. As I stated previously, I have spent well over $2000.00 on engineering defects for this truck. I should not have had to pay for one!

The name and quality of Ford is rapidly losing its reputation as a quality vehicle for obvious reasons. I for one will never buy another Ford vehicle unless they start owning up for their mistakes and paying for the problems that are reoccurring. I expect full compensation on my many repairs which I’m certain I’ll never see due to the lack of integrity, pride and quality of your company. This is definitely demonstrates a lack of professionalism and integrity for the Ford name.

I thought ford back up their product. I bought a new 2006 explorer from future ford of sacramento thinking that ford backup their product and we are in good hands.

• in january of 2007, our vehicle had a major computer problem; it lost all powers while we were driving. We had to drive around with a computer attachment and wait for the electrical failure to happen again so the service department could figure out what was wrong. Thank goodness it was under warranty.

• with only 49, 463 miles, in february of 2010 our transmission failed. Thank goodness it was under the extended warranty.

• with only 58, 832 miles, in october of 2011 (20 months) our transmission failed again. We towed our explorer to future ford of roseville. We were told our warranty had expired and we have to pay to fix the transmission again.

We wrote to ford costumer relationship center believing that they will be supportive and they are going to honor and stand behind their products, they wrote: first, I would like to apologize on behalf of ford motor company regarding your recent experience with your vehicle. Ford cares about each and every customer. It appears that a decision was already made and at this time, there is nothing we can do to overturn the previous decision that was done.

I apologize if my response is not favorable on your end. We hope that we might have the opportunity in the future to restore your confidence in our products and service. Ford should apologize to the american people for building such a defective and bad product and for not standing behind their own product knowing that it has many problems and for their trouble service.

It is a shame that this product is built in the united state of america. Ford will never restore our confidence in their product. I will share this drama with everyone I know so they can reevaluate their options before buying this product.

I bought my car (2005 Ford Fiesta 1.6i Trendline) on the 23rd December 2010 at NTT Toyota Phalaborwa Dealership. As i got into my car to drive away on holiday i wanted to roll-down the driver-side of the electric window and heard that the window was loose. I mentioned this to the Sales Manager - Used Vehicles (Warren Demos) of the electric window being loose. He listened and replied that he would fix the window on Toyota's cost once i came back from the festival season in the beginning of January 2011. Once back, i took the car to Warren to book it into the workshop so that they can have a look and could identify the source of the problem. They identified it as loose brackets and that i should bring it back in a week as they would order the brackets for the window. The following week i took the car in to replace the faulty brackets. The afternoon when i went to collect the my car, nothing was fixed on the window. I immediately asked Warren what the problem was when he replied, that it is not the brackets and that the car should go to Ford and Mazda Tzaneen to find and replace the broken/faulty electric window motor. The following week i filled the car with fuel and took it back to Warren so that they can send it to Ford and Mazda to fix/replace the faulty electric window motor. The afternoon when i went back to collect my car, i noticed that the car have been standing the whole day at NTT Toyota Phalaborwa without being send to Mazda and Ford Tzaneen as requested. AGAIN...the problem have not been resolved. In march i moved to another town and phoned Warren on numerous occasions and asked that if i could obtain quotations from other Ford and Mazda dealerships for the electric window of my car. Warren agreed to this, shortly i faxed him a quotation and nothing happened as usual. This have been going on for four times now that i have requested and faxed quotations to Warren to get this problem resolved with no effect and co-operation from Warren Demos or Toyota. My time, effort and fuel that i had to drive and put in to fix a problem that was suppose to be sorted out from Toyota. I am very upset with the service that i have received from people working at Toyota. After all Toyota prides them self as "Certified Used Vehicles" and that they sell quality used vehicles with exceptional service. I will not buy or refer any person to go and buy from Toyota Used Vehicles as this is the service that Toyota gives people.

Please contact me on [protected] or bw.[protected]@gmail.com

I am terribly disappointed in the service I am receiving from Casseys Ford in Springs.
I am the owner of a Ford Territory. On the 21st of August 2008, I extended my Fordprotect
Maintenance Agreement for a contract period of 60 months and the kilometre coverage
from 90 000 to 120 000. The cost of extending my cover was R15 200, 00. Since then all of

the problems I have had with the vehicle (and they have been numerous) I have been told
by Casseys that the bills are for my account, as my maintenance agreement has expired !
The vehicle has done about 104 000 km. These problems include;
1) Faulty throttle body, causing the vehicle to cut out in traffic.
2) After reporting a suspension problem, a “ball-joint” was replaced. The next thing,
the left front wheel fell off; fortunately, in the forecourt of a petrol station and not at

speed! The costs for towing and hiring a car for over a week, for my account! Somehow,
the bill got reduced from R16 000 to R 5 500 odd, after I complained.
3) The car then seized in all-wheel drive and could not be driven forwards or backwards. it had to be winched onto a flatbed with tyres protesting. I was later told that the car was driven off the flatbed, and no problem could be found!
4) After pointing out that there was severe brake shudder over the last four services to no avail, the service manager finally conceded that he had witnessed the problem and repaired it using second-hand skimmed brake discs at no cost.
Since experiencing these problems, I have searched the Internet and found many reports
worldwide of similar problems in Ford Territories from 2004 models to 2008. In many cases
Fatal accidents have been reported ! This is my second vehicle and is used to transport my

children to school. We are becoming increasingly too scared to drive the car.
What are the Legal ramifications if someone were indeed killed or injured ?
Could somebody senior in the Ford Head Office please contact me urgently ?
The Dealer principle, Mr Hennie Brits, could only respond by slamming the phone down on me
because I called him a liar regarding the validity of my cover.

Background: okay. 1. I have no problem with the ford focus I am driving. 2. I take it in to dawella motors (a ford and mazda dealership in springbok, northern cape province of sa) for services and general enquiries. dawella motors has always been tops and excellent in their services. my radio was once blocked, because my husband left the lights on and battery went flat and they punched in the correct code and radio was fine again. I also wanted the specific colour code of my car, because a colleague wanted the same colour and in no time I was provided with the colour code. so no problem with my car or dealership.
My problem: my problem lies with your line of procurement, if I may phrase it like that. my car's ignition must be replaces and dawella motors ordered the necessary parts, on tuesday, 01 november 2011, from their parts-people in pretoria. today, wednesday, they recieved the transceiver, but not the keys. their system shows the following: for the keys, it says, "awaiting vendor promising date."
". I am now urging whoever reads this complaint, to get in contact with this specific vendor, to move his/her backside and get the keys to dawella auto in springbok.
On my advice 6 of my colleagues bought ford focus for them and I can tell you that this specific brand is making inroads in namaqualand, where I am staying. the government dept that I work for is also hiring their motor-cars from imperial and they hire predominantly ford figo and are satisfied with the performance of those little cars.
I am again urging that someone gets into contact with the vendor to supply the keys of my car, as they are clearly a weak spot in your procurement line. they run the risk of giving your brand a weak name - and word-of-mouth is a powerful marketing tool. I have already informed my colleagues of this vendor who is holding up the process and is waiting with bated breath if this complaint is receiving attention.
Ms adriane c. cloete
Cell nr: [protected]
Email address: [protected]@mweb.co. za

Actually before 25 days I had a problem with my ford edge car.some part of my car roof was broken and I was gone premium motors workshop for this problem, they had taken pictures of broken part and said that they will send an email to US ford company and when they will send this part then workshop will call me but they had not called me.even after 14 days I had called workshop and then they said that ford company has send an email in which they are saying that pictures of broken parts are not clear so I have to go workshop so that they can take pictures again.then I have gone workshop and they had taken pictures again but now more 1 week has passed but they have not replied me.workshop members are not cooperative even my car is under warranty and I have paid 20000 AED for extra guarantee of my car.now my car roof is open and dust and rain are passing inside my car.I can not go out of city.workshop members are not contacting me and when I m calling there then they are not attending my call.my experience with ford company is very bad.now please tell me what is the solution of my problem.please send me some solution to my email address which is given below
abid_rasool202yahoo.com

2005 ford escape xlt. The plastic around the mirrors and rear fly windows are MELTING off of the vehicle. This cancer has also spread to the drivers plastic door handle? The drivers side mid door molding is also starting to buckle. Ford's response was SORRY. Looks terrible but should be expected with CRAP FORD QUALITY. If anyone out there has this same problem, please let me know. I cannot possibly have the only escape with this issue.

It was a Friday afternoon and me and my husband were shopping around for a used truck. Nothing fancy but useful because my husband just got a job in construction and a honda civic coupe just wasnt cutting it for someone who is 6'4. So we decided to shop around. Now we did get married at a young age (20). And we are both now 22 but we look like we're still in High School! Yes we'll be thankful for that on later. But we arrived and took a couple steps up to the main building and sure enough here comes a shark! He asks if he can help with anything. I tell him we are looking for a used truck ranging 10-15, 000. And we wanted to finance it. Now we had 6, 000 cash to put down but didnt tell him that. He immediately chuckles and says "yeah you wont find anything like that around here!, Especially if your trying to finance it! Do you know your credit score?" I told him yes I did. And he said well it wont matter much because he just tried to finance a guy last week for a lower cost used vehicle and he had excellent credit! He was havin trouble financing a guy at 826! And I tell him well who's to say my credit isnt even better than his? (Which it wasnt but still, we are at 750) Then my husband gets in the way and starts going off on this man and demands to speak to his supervisor. Like if we were some stupid kids asking for something like that. I pulled my husband away and we left. Needless to say we walked away with a used truck in key scales leesburg and paid more than we wanted but were just so happy with the way they treated us it didnt even matter!

Dear Sir;
Hope you are doing fine

I would like to add a complaint on the agent of Ford Motor Company in Qatar
Since 2 weeks ago I went to Ford agency to make full-service (120, 000 KM) despite of this service does not take more than a day for owners of the other brands here in Qatar, but it took with ford agency three days, the agent has recommended to change some hoses in the heat system, despite of the changing of these hoses doesn't take usually more than one day but he told me that this process will take three days and after four days I did not receive the car yet, he asked me two more days.

Why is process take so much time ?, next time I will think two before buying a Ford car in Qatar because of the agency

* Could you tell me who will charge the cost (Company or the customer) if there are a leak in " Hose ASY " because I know that from Saudi Arabia this part is replaced for free (Manufacturing defect)

* I am the owner of the car
* Chass Number : IFMEU72E16UB27073
* Where is your vehicle now? At the dealership
* Have you contacted the Dealer? Yes
*Dealer Name : Al Mana Motors
*City : Doha
*Country : Qatar

respected sir,
my self jatinder sharma, s/o kirpa ram from j&k, disst-udhampur.I bought ford ikon flair(veh no-JK14A-9881)in 2006, i want to share many bitter experience from their services.I am now fed up from them, that's why i am approaching u.I want to tell u that i send my car to replace the dicky&bonet in 2nd feb, 2011, for that work they charged Rs.45000/ and send it to me in june, 2011 but at this moment paint is getting rumpling now. after two days it started new problem so isend it back to jammu ford again.then they checked the engine and charged Rs 18500/and they dont gave us any bill, they did that work for a week.After 5days again it started trubling, due to some problem so i send it back again and checked the car and charged Rs3500 for checking only then they asked me to replace head cim costRs 15400 completed that work in 20days.After a week it started making noise in an engine and theyreplace the oil pump for Rs 9500/ took one month for that work, after 15days we were suffered from again another problelm its clutch pump was not working we orderded for clutchpump and paid Rs 2700 in advance but they are not giving me an item in proper time they bothered so much, 4-5 time we went to them but, they don't responding us.I wonder that their worker had done something with the engine, they cheated me for so long they are not trust worthy.they are not professionaly trained for their work but for money making, even their manager and whole staff.They are not responding of are calls even they treated us like a fool.now iam tired to paying them money and i just want my car back in a proper way, a paying big amount it still not working.I hope you understand my feelings. Its my humble request to you plz take some strict action against it otherwise ihave a better option you know what iam taking about sir.

Purchased a 2006 Ford Freestyle. Replaced the throttle body, now the transmission is sounds like a wind-up toy when you drive it. I have a Ford mechanic look at the transmission. Replacement parts are on back order until January 2021 I have been told, because the company who made the part is out of business. This is just stupid, a car just 5 years old and I can not get parts to rebuild the transmission.

07-18-11 Called to make payments on both accounts that were past due. Account has never had returned checks and we have been repeat customers with Ford for 20 years. Customer service refused to take payments and would not allow me to speak with management. Futhermore the customer account manager James Miller was extremely rude. The next individual I spoke with hung the phone up on me. All I needed to do was make a payment. I have never had such difficulty with people at Ford (perhaps the hours 8:52 Florida time). These individuals do not earn the right to represent Ford, unless this is the new way Ford deals with its customers. Unfortunatly the table will turn and Ford will be begging customers to buy. Very dispointed and anger.

I purchased a 2011 escape, in may 2011, i have bumper to bumper warranty with an additional extended warranty that i purchased. I had an issue with the air conditioner condenser, they told me a rock hit it and it had to be replaced, however it was physical damage they say, so it is not covered. So after 2 car payments they want me to replace the part which is over 700. 00, obviosly there is a design problem here, every other ford that i have looked at has some type of protection in the front end of the vehicles so this doesn't happen. I have owned and been driving for over 35 years, and i have never heard of anything like this before, unfortunately i work for ford. . . I will not be buying another. . . Bad service. . . Very dissatisfied

The beginning of May, 2011 I bought a 2009 Ford Focus (leased vehicle) and noticed the brakes were pulsing. Was told to drive it for a while, even take a trip, to wear them in. I did and the pulsing stopped to be replaced by the steering wheel vibrating when the brakes were applied. On 7-11-11 I took the car to Garnet Ford where I bought it and was told the rotors were warped, but it was safe to drive because the were within the specs. This is a new car to me and I don't want my steering wheel to vibrate every time I apply the brakes. I don't think anyone would like that. They charged me $346 but reduced it to $246 when I complained. I don't think I should pay anything as they knew the rotors were warped when they sold me the car. They did not disclose this information to me at the time of purchase because they knew they would have to fix it before I bought the car.

Good day

In October 2010, we bought a second hand Ford Bantam FJV027MP at our local Ford dealer in Middelburg Mpumalanga. We were driving this vehicle only in Middelburg. In April my son moved to Port Elizabeth and he and his brother was driving with above mentioned vehicle. Before leaving everything was checked at a garage. It was a 16 hours drive and there were no problems with the vehicle. After about 2 weeks my son phoned and told us that he has problems starting the vehicle. A ford garage in Port Elizabeth towed in the vehicle and after a few tests told us that the enjin has seized up for over heating. How can this be possible? No lights burning warned them of any overheating. This vehicle is still under warranty and the warranty only pays R2 500. This vehicle must have been bought with the enjin problem but the local dealer is not interested in sorting out this problem. The number of the garage is Port Elizabeth is [protected]. You can speak to Helen.

My 2011 Ford Fudion obtained a STRESS FRACTURE in it while the car was sitting still in a parking lot all day. I came in from work and saw the fracture and called Paramus ford ASAP. The service manager Anthony looked at it and agreed that it was in fact a stress fracture. He assured that the dealership and Ford would replace it under WARRANTY. I made an appointment to have it replaced and dropped the car off for said work. After having my car for half a week they told me to pick up my car and the windshield was not fixed nor would it be fixed by Ford, unless I paid for it. I asked why, and was told Ford denied the warranty. When asked why again, Anthony proceeded to tell me that the picture they took to send into warranty department denied the claim. I asked why he didn't take a picture the day I brought the car in and he told me it would be fixed under warranty. He didn't have an answer, but assured me the next time something like this happens he would take a picture for warranty then. I was told there was nothing anyone could do for me, but they were sorry that I would have to pay for a new windshield. I was on the phone with Anthony and Ford custmer relations for over a month. Still no windshield. They have since even stopped rturning my calls and I am forced to buy a new windshield as this one has spider webbed across the entire windshield and I fear for my saftey. I do not want this windshield to crumble and fall in on me while I am driving and cause me to have an accident. Thank You ford for making my decision on my next New Car. It will not be a Ford As they do not stand behing their product, nor do their dealers stand behind their products that they sell. I am very disappointed with the dealership as well as Ford corporate at this time. Richard Keim.

I purchased a 2006 Ford F-150 with 9, 177 miles. It was owned 4 days when the accelerator stuck in 4-wheel drive in reverse and rammed my son's house trailer -- destroying both.

I went to the dealer and they refused to do anything even though I had purchased all the warranties and paid cash!

He said he was not going to do a darned thing about it because he did not build it.

My son lost everything, as well as, getting injured.

Has anyone had a similar problem?