Ford
Reviews and Complaints

Truck has been to two dealerships for a total of six times. Eng stalls and runs rouhg, check engine ligjht and wrench light come on and speed control will not work 27475 miles on the truck purchased 7/31/19 been sitting for over a month because Ford will not buy back or even address can't riski puttiong one of our guys in it again due to so many breakdowns. Our company has 123 Ford trucks and vans on the road but this issue has got me thinking about those Chevy and Dodge folks in sales that always want to meet.

How can I buy a New F150 or 250 from a dealer that does not offer the warranty?

Their end of year prices are thousands of dollars better than dealers in Middle Tennessee. I shared 4 separate Ford Dealer links verifying those warranties.
https://www.beamanauto.com/lifetime-warranty-info/
https://www.fordofmurfreesboro.com/lifetime-warranty.html

"Ford lifetime powertrain warranty
What Is a Lifetime Limited Powertrain Warranty? Simply put, it is a warranty that provides protection for as long as you own the car to the key component groups that are essential to keeping your vehicle running: the engine, transmission/transfer case/all-wheel drive assembly, and drivetrain assembly."
According to all dealers it is good in all 50 states and Canada.

This cheaper dealership is hundreds of miles away, but replied back to me with the following.

This's is just a sales tactic. These warranties aren't worth anything. Don't expect it to work at our dealership. This is one of those warranties that they will find anyway to say it's not covered. Don't get suckered in. Go with the lower price not a warranty gimmick.

i went to basil green to change battery today in the morning and the service i got there was poor i had to sit there from 8:35 till 12:38 for the battery to be changed and after that many hours i spend there, when i asked them what is going on with my car they told me that they don't have batteries i can go and they will call me when the battery arrive and the service consultant that was helping me kept on ignoring me when i was asking him about the service and he even ask me to call my department to give him go ahead and according to my knowledge he's the one who must call my department for go ahead since they are the one who booked the car with him & when i asked people around how they operate they said since you're black you wont get any help soon, if only you were white like them they would have help you long long time ago...

I would like know why I cannot expect the same loyalty from Ford that I have shown to your vehicles. I have never driven anything but Ford products for 37 years. I have a 2015 F350 with Powerstroke Diesel. A recurring failure in the DEF Heater as acknowledge by Ford, has been covered by a Service Bulletin repairing the defect in all diesel trucks, except, EXCEPT, 2015 F350's. F450 covered, F550 covered, F250 covered. Help me to understand this dilemma, because it makes absoulutely no sense. Same parts, same plant, same build dates. I just bought a 2019 Edge, wish the hell I hadn't. I WANT MY DAMN TRUCK FIXED JUST LIKE EVERYBODY ELSE WITH A DIESEL...….HELP!

this is not so much a complaint. But I've taken my truck to several mechanics and no one knows what's going on with it. I will be driving down the road when the air conditioning stops working the temperature. Temperature but all gauges all bottom out in a truck has a rough idle. I've been told it's anything from a light bulb to the computer.
please contact me ASAP. Without my truck I can not work at all. I have a 4 year old daughter that was diagnosed with wideman Steiner syndrome and my wife has to stay at home because she requires 24/7 care. I don't mean to beg but I am desperate and no one will help me.

Michael Reagan
[protected]@gmail.com
[protected]

ford and its dealers are missleading the public about there cars and warranty coverage.because of all the law suits about there duel clutch transmisions they wont even talk about them and if there covered or not.they sold me this car 2019 ford fiesta with a automatic transmision.and i would like to know if the clutchs are covered.the dealer says dont worry ford solved the trans problems.dont worry ford will take care of you.the warranty book is outdated and dont even take about the clutchs.ford help line would not answer the question.they told me to talk to my dealership.i asked for legal dept and was told call corperate im dearborn.so they told me to contact my dealership.who says dont worry ford will take care of you.there are over a 100000 people who say differant.they had to sue them to get anything done.my dealer said the problem has been fixed.and that there is nothing to worry about.then why wont they talk about the clutchs and tell me if they are covered

Hi, I am Senthil Kumaran from Malaysia, I have bought a Ford Ranger Raptor just a nonth before, as per Ford Malaysia its the flagship car/truck here.
Just in 200km plus my car started its very first problem, the engine started to stuck. When sent it to service centre, the service officer told that the injectors problem, need to be replaced and tested for long run before hand it over to us.

So, here i have some doubts,
- how come a brand new car started make trouble and need to change the injectors just in 200km
- if the there is long run test drive to make sure car running smoothly after repair, it will consume and effect my warranty by mileage.
- what are the compensation by Ford to us?

- what are the guarantee by Ford that this problem wont repeat again?

So after this the dealer has calm us and ask us to use the car and said the problem wont happen again and will give some compansation for us. But till there is no response at all from Ford Malaysia.

At last now my car broke down again for the same reason and more worse. Now i just need to knowwhat the answer will given to us. Just going tell us the same answer? Cheat us again, that this car won't make problem again and all the issue on this car solved?

-Please give me the reason what is the actual problem.
-What are the compensation going to give us?

Name: Senthil Kumaran
Country : Malaysia
State : Ipoh
Service centre : SNS Kembara Utama
Car registration number : SMS 582
Car model: Ranger Raptor

October 10, 2019
115 SW 58th St
Cape Coral. Fl33914

The last week of August I was driving back to Ft Myers after 3month on a job in Shreveport La. My VW TDI died and was towed to Jackson Miss on Sunday August 25.
Since my VW Sportwagon was 8years old with over 250, 000 miles on it, I assumed it was a lost cause. On Sunday in a rental I drove around looking at vehicles.
On Monday I went to Gray-Daniels Ford about 8am, because they had a couple of possible trucks. The salesman and I came to an agreement on 2014 used F150. We agreed to a price of $19, 500.
Then the games began, first waiting hrs for someone in management to get back to me. Then the how much the payment should be, then the low payment of 72 months at 17.5% interest. On and on. Then the realistic interest if I bought a warranty. Finally, about 4:30 they completed the paperwork done.
I drove back to Ft Myers and found out I could not register my vehicle in Florida because I did not have a title. After many phone calls and a couple of weeks (7-day tag from Miss) they overnighted the paper work needed to register the truck. Then is when I found out they charged me to full 20, 000.
One issue I will admit to is I needed to get back to Florida to renew my drivers license as it was about to expire on the following Saturday. They assured me they would fix the loan when I sent them a copy of my new address as having moved back to Florida. This they never completed When I never heard from the loan company, I found out the payment was due the next day
Now I know I was stuck in Jackson, but I feel abused.
In the last 10 yrs I have bought a Honda Cross tour, VW Sportwagon, Buick Arcadia and a Chevy Silverado three of them for my wife. Never have I had a dealer treat me the way Gray-Daniels did. While I feel the Ford truck is a good vehicle, much improvement could be done at the dealer level.

Gregory HocH

I have a truck that I can not tow with because it needs a fuel pump. I'm being told by Land Mark Ford East in Springfield, IL that they can not get a pump because ford does not have one in stock and can not tell me when one is available . The service department telling me that your excuses is that you are in the process of switching vendors and don't know when a pump will be manufactured. This truck is only two years old with 18, 000 miles on it. Not being able to provide a fuel pump for it is unacceptable! I'm aware of the class action lawsuit against you on your faulty CP 4 injector pump that I already changed out. Someone better get to the bottom of this or there will be consequences!. Trevor Casper

To whom it may concern,

We have owned several Ford vehicles over the last 20 years. We have had no issues with them. In 2017 we purchased a 2017 Ford Edge 2.0 Eco Boost. Last week we starting experiencing problems with cylinder 2 misfire and engine over heating. We took it in to the dealership ( very nice people ) but we were informed yesterday that they will have to completely replace the engine due to coolant intrusion. We were very disappointed as we have never experienced issues like this with our past Fords.
We were also told that with the new engine our powertrain warranty does not start over, so this means I have maybe 14, 000 miles to reach the 60, 000 miles and then who knows what will happen. Will this engine give us issues as well since it is the same engine that we have in our Edge right now. Just had to vent. So disenchanted with the whole experience.

If your family is in search of a reliable vehicle, do not purchase a ford, the least a ford fiesta of any model. I purchased my vehicle brand new only to be plagued with recalls that are extremely inconvenient, time consuming and hazardous at times under operation. The transmission the life of the car, is infected with defects. It consistently needs repair as it will shut down, unannounced and stall without warning. The car began to disengage a year after purchase. Although, the repairs are free. You must first contact ford upon. Encounters of unannounced problem. They are aware of the defects but made no initiative to contact myself with deliberate and truthful information. If you have purchased a car if any problem begins shortly after purchase contact ford. If you are looking to buy a car. Please stay away from any and all makes of ford. It is a horrible investment because the vehicle is already damaged upon purchase.

I filed a claim [protected] with GAP coverage which operates through your credit dept two weeks ago. Never was I advised what was needed.I had to call to find out which documents were needed.When I spoke to someone over the phone re: what I needed.She began rambling off all the documents. I interrupted her with a question.She complained that I interrupted her and hung up. Several other employees hung up eg. I asked for clarification on their email address as I received 3 versions and one person told me that he did not receive the document.Today I spoke with Ken who was very condescending and aloof. He would not answer me when he now added a new condition ie that I had to cancel my ford service contract before the claim could be settled. I asked him where it was located in the contract.He said he had to get the contract.Never did and never answered me. Instead he began criticizing dealers . I said this is superfluous. His response to me was "at least I know the meaning of that word." Then during the conversation he called me "dear" I told him this is a business conversation not a romantic call. He incessantly talked over me especially when I repeatedly asked him to show me where in the contract it said I had to cancel my service contract before the claim could be settled. He accused me of yelling. Yes, I spoke up because he refused to answer my question He continued to dodge the questions with a lot of gibberish eg. criticizing dealers and superfluous information about GAP. Finally today Ken sent a list of the needed documents However, Ken said that their company was an "inbound " company. His definition was that they only exist to receive documents since I complained I never got a response from anyone by phone or email regarding if the documents were adequate. I never heard of a company not interacting with the customer on the quality of documents. Based on my treatment of this Department of the Ford Company, I never will purchase a GAP contract thru Ford again. I may never purchase a Ford automobile again . virginia baron [protected]@att.net

I am a long standing customer of Ford. I was the accounting manager in
a Ford dealership for over 25 years. At the time of my retirement my husband and I purchased a 2013 Fusion Titanium. We absolutely loved this car! On a recent trip we were in Bloomington, Il and our transmission started acting up. I took it to the Ford dealer, Leman Ford. We were told that our 51000 mile Fusion needed a new transmission. The cost of the repair was somewhere around $5200.

I have researched this and have found that Ford has been having many complaints regarding transmission problems. As we had no other choice, we sold our Fusion as is, and rented a car to return to our home.

We fully expected to get many more miles from this Fusion and are deeply disappointed in Ford. After owning F150, Taurus, Ranger, Mustang, Maverick, and Pinto, I was not a happy Ford customer.

Both my husband and I have been in the car business for many years and we know how to take proper care of a car. Our Fusion was in excellent condition with a pristine interior, frequent oil changes, newer tires, and updated NAV.

We are now in search of a new vehicle. Should I look at another Ford? After so many years with Ford, I just don't know for sure!

I will look forward to hearing from you soon,
Judy Gibson
Email: [protected]@icloud.com

Hi, I paid almost 10 grand for a 2015 Ford Fiesta less than 2 years ago.
It has needed Transmission work done many times.

I have put less than 30k on it, and the glove compartment broke. The handle on the door broke, the transition broke many times, the electronics glitch and won't open the doors, when going up any hill, the inside of the car smells of transition fluid.

The Car has 50k miles and is a total piece of crap.

I went into FORD, asked to speak to the manager, he would not even talk to me. That is after a guy came back and asked me if I wanted to buy a new car. I said no.
The guy came back and said to call Customer Serice,
still refusing to even listen to me, see me, or even try to help me.
So, I said okay, then please write his name down on a piece of paper so I can tell FORD he refused to even talk to me.
I was told to go there today by my lawyer, and if they will not do anything, then we can start doing something.

After I asked the guy to write down the managers name at Ford, the manager finally came out.

He came out, was very rude, uncaring, refused to even look at the car. He refused to help in any way possible.

He was only willing to help is to buy my car for Wholesale price, And charge me a full retail price for a new car.

I told him, I will report this to Ford, what is your name?

He refused to give me his name and said he is not going to risk his job to try to help me.

This is in Chula Vista, California, at
Address: 560 Auto Park Dr, Chula Vista, CA 91911

The guy is a tall fat Mexican with a bad attitude.

So, I guess I will go get the lawyer to sue ford?

Thank you so much for the great customer support.

Why does Ford not care about customers anymore? I am a social media expert. I will tell the world about this!

most people are so many things in life vehemently I am not sure how much I will have a goo girls are doing good I am not able and I have been working in life and the following link unsubscribe and you can get it to you and I am a few weeks and the other side and the following link for you to do this and I have been trying for a goo dolls and mi
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truck was taken there because had to get a jump on batt. they said it was from oil being spill o n alternater, they said it cause the batt. to go bad to. we had to pay out of pock for it[invoive# 266167] 19 aug, . on sept had same issues took it back [266176], , gave truck back and stated it was fix. last week we took truck back for same issue. they gave the truck back again. again today the batt. light came on for the 4th time. we drop it off. today.. this is the fourth time on the same issue and they said it is the alternator again.. if alterator go bad again, I would not say it a altornator issue, it a short or something draining the batt. why are they not returing my money..and something needs to be done.. I can not drive a truck that breaks down all the time with only 25000 miles on it ..vin# 1FTEX1EP7JFE39885..THANK YOU ERNEST MONTLEY .. [protected]

Following email I wrote to Sime Darby Auto Malaysia on 2-Oct-2019 but until I did not get any reply.

This email is meant as a form of complaint against Seong Hoe Motor Melaka and Ford customer service due to their ignorance to the safety of their customers.

I bought a new Ford Focus (plate number MCN9939) from Seong Hoe Motor Malacca, Malaysia in May 2014. In Sep-Oct 2018, the front passenger door had a wear and tear issue and unable to close/lock. The car was sent to Seong Hoe, they took a picture and replaced the door latch for me after ~ 2 weeks due to the needs to order the part from somewhere. I was told by Seong Hoe customer service that this is a known issue for many Ford models.

10-11 months later (7th Sep 2019), rear right door had the same issue without any early symptom. I was very lucky as my kids were not in the car when the door latch breakdown. I couldn't imagine if it breakdown when my car was on the road. It would just hit motorbike rider or any vehicles near me. With this 2nd incident, I requested Seong Hoe to replace the other 2 door latch for me due to high probability they will breakdown soon. I am very disappointed that Seong Hoe is unable to do the replacement for me and they asked me to call Ford customer service directly to raise my concern.

On 2-Oct ~ 12pm, I called Ford customer service to request for replacement of the other 2 door latches. It is a big disappointment that the same answer was given to me, i.e. only the faulty door latch can be replaced! The concern of my kids' safety and road user was brought up during the call, unfortunately it was not treated as foremost priority.

I am very concern with how Ford dealer/customer service deals with customer safety. Please look into this matter seriously. I look forward to a satisfactory reply. Thank you.