Ford
Reviews and Complaints

This car has been nothing but trouble since I first leased it in 2014. At around 60, 000 miles the engine had to be replaced. Later that year the transmission had to be replaced. And before the year was out the steering rack had to be replaced. Two years later the car needed further engine work and the flywheel later cracked. The fly wheel had pressure cracks all around the center hole. Roughly a year later, this month, the fly wheel had cracked again and the car is in need of $6, 000 in engine work. How many engines should a car have in it's life time? Because this car is going on it's third engine. Every mechanic I have talked to has told that basically Ford Escapes after 2012 are garbage and I am living that nightmare. The car is currently on the lift at Davisdon Ford in Watertown NY where it will stay because I can no longer afford to put money into this money pit. What paperwork I have is in the glovebox of the car. Thank you for your time, Michelle Bex [protected]@gmail.com

My power steering went out on my 2010 Ford Fusion. I did some research an to my surprise this is an issue that Ford Motors Company knows about. It has been happening to numerous customers all over the country. I saw over a thousand complaints about this issue there is a recall for the power steering wheel, but only for 2011 and up. The 2010 is not listed as a recall I will be contacting local radio and news companies to get the word out. This is a major problem that Ford Company knows about but fail to do anything about. This issue can cause a major accident or death.

Spoiler was held on with twist ties when purchased... several days later the spoiler came off when driving down the highway... returned to David McDavid to repair. They kept for several days and returned to us. After a couple of
weeks the spoiler came off again... returned to David McDavid and they refused to repair or replace.

We had to have the vehicle towed and eventually it ended up at a Honda dealer with us paying for the tow and repairs
$1400. This all happened in a period of 5 weeks from the purchase. We can send you specifics... David McDavid has the details at their location.

We are a Ford family - have been for many years. I was totally disappointed in how David McDavid handled the issue.. I had thought they had a good reputation in Ft. Worth. My grandson, who purchased the car, is a local graduate of TCU in Ft. Worth with his Masters Degree and a registered alum... I tell you this because he is a responsible young man. Jackie Rumbo - [protected]@central.com - [protected]

We took our truck to Beaman Ford in Dickson TN for the recall on the DEF system and don't believe they really did the work.We think they just removed the code as the check engine light came back on within 30 days.They wanted us to then pay for testing.Once we put more DEF in the light went out and only came on when we were alerted the DEF was low.This week when that came on my husband put in 2.5 gallons of DEF fluid.Even though it showed full it cut him back to 50 mph and then idle and is stuck in idle.Beaman wantsd $165 to diagnose the DEF problem.They know what the problem is but...What can we do to get it out of idle.

To whom it may concern,

I just recently bought a new 2019 Ford Fusion S model.

I was told by the salesman could load the FordPass app on my phone to upload my contact list to list to my car. The contact list worked fine but I could load NOT other apps to my car after several tries. After further research, I was told that there is a modem that is not loaded on Fusion S model. I was told that it would be an after market expense which i feel should be automatic on all your late model cars.

My question is WHY this is not standard equipment of the Fusion S but on the Turbo & the hybrid models?

The reason now that CD's have been removed from cars & people listen to satellite radio WHY no modem in this model to receive internet apps?

I would like a response please.

Thank You,

Herb Tobias
[protected]@aol.com

Just to make it very clear: After 3 Ford cars, I'll never buy a Ford again thanks for my experience with Ford Costumer Service and your dealer Ford Elder of Tampa.
I bought a Ecosport in March that should have had a hitch put in 2 weeks. I paid off the car in cash on the acquisition date. After 2 months they still didn't provide me with the hitch (that was the only reason I exchanged my car, because I needed a hitch for my mom's scooter). Then I went to the store and they said the only solution was pay another $4, 000.00 to get a Escape with a hitch. I did it because of my mom. By the way, they made my mom be sitting for 5 hours, in pain, waiting for them for a solution. I was yelled by the manager Dan Sills in the middle of the store, threatened of getting the security pulled me out of the store... So I ended up with a car that I didn't want, with scratches, a noise underneath and a carpet all messed up (I'm sure this car was in a crash, because besides the scratch and the carpet that was clearly changed, it has a noise once you turn the wheel). They said they would fix all those problems, but I would have to take the car and wait for the service, that couldn't be done on the weekends. As I work, weekends would be better for me, but it is not the best for them and that's what matters. Also, I would have to rent a car or call a uber or just wait for the service been done. Not even a car they offered me to be able to go back to my work, I would have to pay for their mess... Awefull costumer service again! I got 2 phone calls from Ford asking about my experience, and I told both of them about all of this... no call back from you neither! Meaning: you, Ford, don't care about what costumer service we are getting.
Bye bye Ford! Welcome another car maker! Because Ford doesn't care.
My name: Egly (Logan) Bittencourt

I purchased an ESP plan when I purchased my 2017 escape that I was charged 3300 dollars for. When I recently brought car in for service they said it had expired at 36000 miles. Now when you buy a vehicle it has a 3 year 36000 mile warranty, so who in their right mind is going to purchase a plan that is already covered. I was told when I purchased the car that the service plan would cover the vehicle beyond the factory warranty which is what those plans are for. Needless to say I am beyond disappointed in this business practice. I have been driving fords my whole life including four Broncos, four F150'S, four Mustangs and presently an Escape and F250. This will most likely be my last fords do to the poor representation and shady business polices of this dealership.

This place in Clarksville Ky even though I have a 2017 full bumper to bumper service for oil changes tire rotation etc, they will not do these items without another major thing added to the appointment like some other kind of repair - which I do not have on this new Tarus
We told them to add tire rotation and they set an appointment November 6th but would not do a straight oil change under this warranty plan with or without use paying for the service with money.

This is a crappy way to do business on a company who owns a fleet often as many as 9 ford products. Your other local Hopkinsville KY dealer is even worse when it comes to service and equipment and lack of people who can even run the equipment

Now since my ownership includes the cost of this service and I can not get the service my legal company calls that fraud!. Can you fix this if you care, or do we sell our equipment to car max and buy some cheap GM product because the service in our new area of resident is to cheap or careless or un-professional to provide service
Let me know how your company intends to help us, prior to us taking other majors

My wife and i bought a brand new 2016 ford focus. She noticed the transmission and clutch issues a month or two in. We have complained about it numerous times and have been told it wasn't bad enough to fix. Now that we are out of warranty they are requesting 2000 dollars to fix it. When we pushed back they claimed they would only.give us 400 dollars towards the fix. I believe they have falsified information on the case. I have reached out for the last 3 weeks and have gotten zero help from them. I asked for the regional service managers information and they are refusing to provide it or any information for any corporate assistance. I have never missed a payment, we have had our car serviced there, and have brought this to their attention numerous times. I am now paying a 400 dollar car payment and insurance on a car that is stuck sitting in the driveway, with no help. Please provide assistance because my next step is to get a lawyer. Thank you

I bought a 2016 Ford Escape from you just about 3 years ago
Anyways the car has been fine it has just about 80, 000 miles on it now and I have had no trouble until the past few weeks. The check engine light came on saying there was a misfire in Cylinder 4. The car was just at Firestone getting an oil change and new tires and so I asked them to look at it. They replaced the spark plugs and cleaned out the fuel system as well as replacing a coil.

Needless to say the check engine light came on again.

Last Friday I was driving home from work and a red light came on and said the engine was overheating. The temp gauge went to the H. I was stopped at a red light and before I could pull over the car reset itself into safe driving mode and the temp gauge went down to normal. I drove the car home maybe 2 miles and than I drove it to Ford in Huntley. They just called me and stated the engine is cracked and it will cost me around 5K to repair.

The car is 3 years old and I did not get any extended warranty because I drive

(highway) about 70 miles a day and the warranty would be over within the first 4 years of purchase. I still have 2 years to pay on the car.

I need some assistance here if possible. Can you please advise me on what if anything I can do to get this corrected.

Thanks !

Alisa

10/17/2019: About a year ago (Fall 2018) I purchased a 2014 Ford Focus SE from a colleague that works on vehicles. There was 38k miles on the vehicle. The car had been wrecked on the right front bumper and it has a rebuilt title. The vehicle is in excellent condition but after purchase we found that the vehicle shudders and jerks from acceleration. This happens quite frequently and is very unsafe when pulling into ongoing traffic. After researching this particular vehicle I found that this is a known issue with the Ford Focus. A friend of mine who also has a Ford Focus told me to take my vehicle to the dealership and they would fix this known issue at no cost- he had taken his several times. I received in the mail recall/ warranty paperwork on the vehicle about this issue and I called and made an appointment at the local dealership in Greeneville TN (Gateway Ford Lincoln, Andrew Johnson Hwy. Greeneville, TN 37743). I was told they would check the vehicle and if there was an issue they would fix it that day. On October 14th we dropped off the vehicle and they called about 2 hours later and stated that they had run diagnostics on the vehicle and found that it had a rebuilt title and therefore was not covered. When I picked up the vehicle I asked to speak to someone and again was told that after diagnostics it was not covered because it was rebuilt. I stated that this was a known issue with this make /model and that it should be covered. I told him that I had brought the vehicle in for a previous recall and that had been covered even after I explained that it had a rebuilt title. He said that only safety recalls covered rebuilt titles. I told him that this was my 16 year olds vehicle and that when he or I pull into ongoing traffic the car stutters/shutters/ and jerks and that I felt it was a safety issue. He then told me I would need to call Ford directly (I had a "chat" today and was told the same thing). He then told me that we would be charged for the diagnostics they had to do. I asked him why he even ran the diagnostics if he knew I had a rebuilt title from bringing it in the last time and he really didn't say anything. When I went to get my key, I was given an invoice for $130. I told the cashier that I wasn't prepared to pay anything today because the letter said it would not cost anything. She said I would have to talk to the assistant manager again. As I called my husband she said that the manager had said not to charge me so I am thankful for that. However, I feel that this is very unsafe and should be covered under a safety recall. I have had Ford vehicles in the past and not had any issues like this. I would request that this issue be covered for my vehicle. I may be reached at 565 Guinn Rd. Greeneville TN 37743, [protected]. Thank you, Michelle Myers

Chat correspondence:
The following is a record of your online chat.
General Info
Chat start time Thu, 17 Oct 2019 17:18:30 -0400 GMT
Chat end time Thu, 17 Oct 2019 17:43:28 -0400 GMT
Duration (actual chatting time) 00:24:57
Operator Melissa
Chat Transcript
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Info: You are now chatting with Melissa.
Melissa: Hello. My name is Melissa. How can I help you?

Michelle: I took my 2014 Ford Focus to the dealership in Greeneville TN for a recall or warranty issue with the shuttering.
Melissa: I'll be with you shortly.
Melissa: Are you still there?

Michelle: They called a little later and said that after the diagnostics was run on the car it was found that it had a rebuilt title and wouldn't be covered. When I went to pick up the car I spoke with an employee who again said it would n't be covered and that I would probably be charged with a fee. I explained that I had called prior about another recall and that it had a rebuilt title and they said that recalls would be covered and they had fixed a prior recall. I told him that I did not understand why they would not fix this problem. He said only safety recalls were covered. When I pull out into traffic my Focus hesitates and shutters very badly. This, to me, is a safety issue. Also as I went to get my key, they had an invoice for $130 and said I would need to pay this. I explained that I was not prepared to pay this as the letter stated it was covered. They did end up not charging me and they gave me a number to call Ford directly. I am trying this chat first. Thank you
Melissa: I'm happy to assist you, Michelle. The dealership is correct. It appears you are referring to Customer Satisfaction Program (CSP) 19N08 TRANSMISSION CLUTCH SHUDDER -TRANSMISSION CLUTCH WARRANTY EXTENSION. However, vehicles with branded titles or cancelled warranties are not eligible for this service action. Yes, all safety recalls would be covered, and depending on the CSP, that may or may not be covered.
Michelle: The car is in excellent condition and I know of the many complaints on this vehicle and I feel this should be covered. What can I do to get this taken care of?
Melissa: I see where you're coming from; however, we can only suggest speaking with your dealership regarding any repair options. The repair would just not be covered under that specific program as vehicle with branded titles are not eligible. However, if Ford issues another program or even a recall in the future based on the situation, you can check into coverage or reimbursement during that time.
Michelle: Please send a copy of this chat to my email at [protected]@gmail.com
Melissa: No problem. You can email this chat to yourself by clicking the + button below. Is there anything else I can assist you with today?

Michelle: No thank you
Info: The chat transcript will be sent to: [protected]@gmail.com at the end of your chat.

When I get into my 2018 Ford Escape I like to lock the car door right away. That's a safety feature for me to be safely locked in the car before I put the key in the ignition. However, when I lock the door, the dome light turns off before I have a chance to get the key inito the igniton and I'm fumbling trying to find the keyhole when it's dark outside.
I would suggest slowing the time the dome light shuts off to allow for getting the key into the ignition. I would only take a few more seconds. Just a suggestion.
I love my Ford Escape otherwise. Thank you.