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CB Car Dealers Ford 2019 Ford F-150
Ford

Ford review: 2019 Ford F-150

L
Author of the review
2:10 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday 10/13/2023 at 3:25 PM, I called the Ford dealer where I bought a 2019 F150 XLT

in the Fall of 2020 and asked if they could look up the paperwork on the purchase of my truck. I had recently moved to a new address and all my papers were packed. I explained the truck kept hesitating when changing from 2nd to 3rd. My shoulder was previously broken into ten pieces, and I now have plates permanently in my shoulder area to replace the broken bones. The jerking was

quite painful

The woman on the other end of the telephone told me the warranty had expired.

I remember asking what happened to "Ford Tough"? Also asking, since the truck was a certified pre-owned, I thought there was another warranty. I was told no nothing else.

After driving the truck, the next day and now the hesitation was happening between the fifth and sixth gears, I drove over to Al Packer Ford on Southern Blvd. in Royal Palm Beach, I asked the same questions of the Service Advisor, and received the same answers. The truck was no longer under warranty even though the mileage was just over 50,000 miles.

Then I asked for the Advisor to give me an idea of how long the repair would take and if we could arrange for a loaner. He responded with I would have to leave it with him for I believe he said three days for the diagnostic and then he would have a better idea of the total length of the repair. He ended with he would not be able to guarantee a loaner.

No do not bring out the violins, but I am 68 years old live alone with a dog and do not know anyone as I had recently moved to give me a ride from my home.

Knowing all the above, no warranty, no loaner, and not knowing how long this was going to take to be repaired, I took my truck to Wellington Auto Service in Wellington where I live. I insisted they put in a genuine Ford transmission. Waiting for the part to be delivered took up most of the repair time. The repair took over a week costing $8,200 and the car rental from Enterprise for $1,100.

Then in conversation I was told the power train warranty was running until 2026.

I have contacted both Ford dealerships and customer service at Ford all with the same result - you went outside of Ford for the repair we cannot help you.

I may not be the sharpest stick, but I am not stupid. If I had not been given the wrong information, do you really think I would have gone to an outside repair shop and not taken advantage of the warranty and the extended warranty I have on the truck.

From the 1980's to the early 2000's I traded Ford (F) on the floor of the NY Stock Exchange with James McGuire and Frank Beyer from Henderson Bros.

Ford had a terrific Specialist firm and a great reputation. Personally, I have owned an Explorer (I believe a 1991), Expedition, 2003 Diesel F-350, 2005 Diesel Dually long bed King cab, and this F-150.

Please explain to me how this situation makes any sense.

Claimed loss: The loss would be to me of $9,300.00

Desired outcome: When I first realized the discrepancy between the real warranty and the information given to me, I asked for the value of the transmission, but now I am asking for the entire amount, $9,300.00

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