Dan Murphy's
Reviews and Complaints

As someone who appreciates a good deal on quality alcohol, I had mixed experiences with Dan Murphys. While the range of products is impressive, the delivery service left much to be desired. One particular incident stands out where a promised delivery never arrived, and the customer service was unhelpful. It's disappointing when a company fails to meet expectations, especially when it comes to special offers and online orders. Despite some positive interactions in-store, the overall experience was marred by inconsistent service and communication. Hopefully, Dan Murphys can address these issues to provide a more reliable and customer-friendly experience for all alcohol enthusiasts.

What is the point of offering online member deals for regular popular products that are impossible to get, delivery times that don’t exist, and , with delivery time frames that do exist , upon delivery, being asked for identity through my license? Regardless of having regular delivery from Dan Murphys for a number of years now, why did the delivery person write down my license number? Not much difference in store either with price , compared to other bottle shops. Seems like it is getting worse at Dan Murphys.

On 29/08/2024 at 7.01pm (transaction 1351) we purchased a carton of select vat rum and a carton of pure blonde mid stubbies from dan Murphy's at 422 Kingsford smith drive hamilton store, and when we got back to our motel room and opened the carton of beer I realised there was a broken stubbie and broken glass in the carton as per photos. We never even realised there was anything broken as the carton wasn't wet.

I went to dan murphys munopara I only just entered the store lady at checkout said hello all was good then another woman with blonde hair chased me down demanding id wasn’t friendly. I have aspergers syndrome so person to person contact is very difficult for me. I don’t like being chased down and attacked by the staff it has upset me so much I will not be going near that place while they employ rude nasty people

For the second time in a fortnight, I've tried to place an online order using PayPal. On each occasion, the site tries to direct me to use Google Pay. When I get around that to select PayPal, the transaction is processed with PayPal.

When I return to the Dan Murphy site, I get a message that DM couldn't access my PayPal account at that time. Please try again later. Of course, 'later' was the same.

When this last happened, I tried to explain the problem to your staff at Albany Creek. I might have well addressed a brick wall.

And trying to use your bot was even more infuriating.

Your records will show that I've been ordering on line with DM for many years.

My customer number is [protected].

Bob Darlington

[protected]

[protected]@dpman.com.au

This is a complaint for the Dan Murphys store in canning vale, Perth. Address 888 Nicholson road canning vale, WA

On Thursday the 1st of February, around 2:40pm, with temperatures of 43 degrees

This store had not stocked their cool room beverages, I visited to buy a block of VB and found there was none in the cool room yet there was a full pallet stacked in the store where you could find warm beers.

This has happened on 2 occasions.

Speaking from experience this is not how stores are ran, there is to be some of both refrigerated/cold beers and warm. Staff should be on top of the stock that goes in and out of the store and restocking the cool rooms when the beverage is available. In this case it was.

I bought a bottle of Cote des Roses (Gerard Bertrand) at Dan Murphys on 29/1/24.

Attached was a competition label, A very pretty pink "tas" offering a spa treatment valued at $4500

The competition closed on 18/5/23. How disappointing! I hope the wine is nice anyway

The label should be removed once the competition is completed. Just another marketing ploy to dupe suckers like me.

I just purchased some drinks for home. Came to $108.45.

I had a $100 gift card for Xmas, so I applied that and it stated I had the $8.45 still owing. I had an account with just enough in there to cover that, so I put that through and waited for the order.

The order ignored the gift card and debited the full $108.45 from my card and made it overdrawn and gave be a $40 fee.

I contacted them and they admitted the system had a glitch but they're not prepared to pay any fees I incurred for their mistake. The agent, Alyanna, didn't offer any help at all.

Order #140892680

Total paid by HSBC Visa credit card ending 9792 on 14 Dec 2023

My order has been confirmed and payment made at the time of order.

I locked into my account and found this order has been cancelled without any reason.

Please check this order or arrange refund immediately.

Very frustrated and unbelievable Dan Murphy provides poor service.

Anthony Wong

[protected]

[protected]@gmail.com

My order number #140235171 has not arrived. The delivery person came on 1/12/23 (Friday). However, I was in the bathroom at the time, so he left with the products. I rescheduled for the next available delivery, which was on 4/12/23 (Tuesday). The products still have not arrived. I am now unable to reschedule the delivery or update delivery instructions - 'Sorry, this delivery option is currently unavailable.'

The consignment number is 73669330*002.

My name is Debra Campbell.

124 Sherwood Street, Revesby NSW 2212.

I am very dissapointed with delivery time as i payed premium for a time slot and it was delivered over an hour late i had family over for lunch and had to walk to BWS to buy some wine for my elderly mothers birthday party very dissapointed and was a bit embarrassed to be honest i spend a lot of money about $150 each week from you and i expect better service from you also not impressed with your driver no apology nothing just show me your id i dont know if i want to continue with your company most times i carry the order in myself out of respect to the driver but whats the point i am very dissapointed with this service

Order [protected] Friday 24/11 5pm... South African delivery driver from Jimmybrings - delivered 1, 7,8,9 10 of 10 boxes... missing 2,3,4,5,6 amounting to around $670 of wine... we contacted chat bot at Dans - he didnt get it. and hung up chat... we called Jimmybrings and Ben the dispatcher is seeing what has happened and trying to locate the driver...2 hours later no luck... The order came from Dans Joondalup. Our normal delivery store is Balga via shippit (never had an issue)... Obviously we are very upset and very out of pocket until someone locates our missing wine. This was our order for the xmas /NY period... Not to able to speak to a store is also difficult. I have put a comment on Facebook, buyer beware of Dans service at their Joondalup store

Missing Flame Tree SSB carton $285.60

Missing Evans and Tate SSB carton $65.95

Missing Hardys Stamp Shiraz carton $ 45.60

Missing Voyager estate SSB 2 carton $ 273.40

I am not happy with dan murphy mt pleasent mackay QLD they have removed the shopping trolleys from inside the store they have always had them there they should put them back inside again this is unacceptable treatment of customers who have always had access to the shopping trolleys inside the store they were handy and helpful to us as we could grab one and use it to get our large orders

My name is Mel Pirrottina, membership No. [protected] (mobile [protected]). I live in Geraldton WA which is about 450kms north of Perth, and we DO NOT have a Dan Murphys in our city. When in Perth I always visit a Dan Murphys store somewhere and inevitably make purchases. alternatively, I place online orders and get my son to pick them up. however, there are occasions when I would like to speak with an agent, to discuss a better purchase price if I see a product cheaper elsewhere, but can never do so.

Like today, as an example, Thirsty Camel have Amberley Chenin at 2 for $20.

So, living outside Perth city, how on earth can I speak with an agent, if there is NO CONTACT phone number.

CAN SOMEONE PLEASE GIVE ME A LITTLE ASSISTANCE AND SATISFACTION.

Yesterday 8.11.23 I ordered riot alcoholic cans 4 pack via the Dan Murphys app. The picture listed had a photo of the 4 pack and was priced at $6.99.

I ordered 3 packs. On collection today at approximately 2pm there was only 3 separate cans. The team member at the Wilsonton Toowoomba said that this was what I paid for. I had the picture via the app but he said that was not right, that it meant per can not the 4 pack even though that was exactly what was pictured. I asked for my money back and was told that was not possible. I have now paid $20.97 for 3 cans!

please read receipts below refund back to Zip or let me pick up order I've payed for and 50 doller gift card for waiting for 1 hour at service desk trying to sort my order out on phone to be told it's cancelled and fuel for car and time wasting yesterday and today talking to bot to customer service and then told to contact you with same issue from yesterday still unresolved look at my history with dans I've been a loyal customer of dans I'm disappointed in this transaction with dans. staff were excellent in trying to help me

Peter Wheatley

Member number: [protected]

Order #[protected]

Purchased Price $99.90.

Item purchased from Dan Murphy’s: Elijah Craig small batch bourbon bottle

Ordered and confirmed on 08th Oct 2023

Was delivered to 7118 Brisbane Valley Highway, Toogoolawah QLD 4313 on 20/10/23.

Upon opening it was noticed the bottle was leaking and content was missing.

Pictures provided

My last couple of visits to the Brickworks store I have not been able to purchase the Jacobs Creek piccolo red wine, in any type. I have spoken with staff and yeh that’s the way it is, etc. Then today I noticed a white wine piccolo in the Jacobs Creek brand so why not the red is my question? They stock the Minchenbury piccolo which is awful so was led to buy the Riddoch Coonawarra Shiraz piccolo (as that was all that was left to choose from) and wonder if I can return that if it too is awful (bought a pack of 4)?