Makro Online
Reviews and Complaints

I bought diapers and formula on 29 July 2023 via the makro website. When I was checking out the site indicated that all the products were available so I paid. The next day on 30 July they sent me an email that some of the items were out of stock and that I will be refunded. I later received an email that the refund has been completed after 2 weeks. However the money never reflected in my account. I called to follow up end of August but since that date I keep on being told that the issue has been escalated and will be provided an update. Everytime I call or email I get that response. For the past 3 weeks However they have stopped responding to my emails and when I call I don't get a concrete response. This is really unacceptable for a reputable company like Makro. They can surely do better

I bought an air fryer online and it was delivered. 31 August I request for a refund due to the air fryer not having a plug that we use in South Africa. I was gonna cost me more to go look for another plug. I was collected a day later and from there received an email saying they have processed my refund. A week later still no refund I contacted them and they asked me to send few stuff eg I’d book, proof of paying etc which I did. Wrote to helopeter and they said they have replied to me privately which they just said they have sent my matter to a relevant department. Now they sent an email asking me to rate their customer service. I wrote another review and they said they replied privately again but they lied. I just want my R900 that’s all I ask

Mak5114016

Highly disappointed to a point wherein I want nothing to do with makro after they have refunded me. Makro was responsible for refund based on a cancellation that they had made .it has now been 17 working days not normal days and I still have not received my refund. This issue has been an ongoing problem of phonecalls in which I have hardly had any help. Even after my constant calling and my visit to the Crosby store. This service is horrible for any store let alone a chain store. I will be taking my complaint to Consumer Court because essentially they have Taken up a lot of my time and they have caused me to miss out on other cellular deals for I do not have the funds thanks to them to get a new device. They still have not given me my money. This is highly unprofessional and unacceptable for a so called chain store.

Order no MK4971897

On the 14th of August I bought an above bed on online makro and was delivered on the 17th, on the 18th when I sleep on that bed I noticed that I can feel the springs and the bed is making noise when I turn.on the 22nd I made a request return and I received a makro return shipping label and I was promised that the courier will collect the bed.from that time I was calling and I was told they will come and collect until on the 22nd when I called they told me that my request has been canceled by the supplier.i bought the bed for R2600 for nothing.i'm still waiting to be contacted for help after 6 week.

I bought some items on the 27th of July and some items were sold out therefore was due a refund till to date I have not received any refund. They have sent me several emails requesting for the same information which I have sent several times and then they reply promising they will process the refund. The call Center is incompetent as they are clueless and are of no help. Do yourself a favour and do not shop from Makro Online as you will regret it.

Good morning

Placed order on 5 Spet 2023

Received order on 11 Sept 2023- unassembles an, missing parts and some damaged based

called call centre on 11th spet - they said can only log a return online

Was not able to do this - called againa nd on 11th they said they need to change the status of the order

Calling everyday since the status has not been changed

These are office chairs for my office staff. We have staff with no chairs

I cam calling everyday and the call centre is of no use

I requested for a manager to call me - I was promised Busi Radebe will call me back yesterday and this will be resolved

No call received

I called this morning STILL NO CHANGE ON THIS

Status STILL NOT CHANGED

I am sitting with chairs that I paid for on the 5th September - today is 19th September and IT IS NOT USABLE

I REQUIRE IMMEDIATE ACTION _

WITHER UPLIFT AND REFUND OR SUPPLY WHAT WAS PAID FOR

Zero customer service from makro - pathetic

On the 20th of August, I ordered a purple IPhone 11 that cost R9999 on sale. The IPhone was not delivered and the order was canceled due to unavailability of stock. They didn't inform me I had to call and inquire about my order. On the 04th of September I called again and they said I should send my banking details for verification. I did that but till today "my refund is not yet approved by finance team, they escalated the matter" said the agent. My order number is MAK5011685.

Order number MAK4077270

Order Date 26 November 2022

Order Status Online - Packed

Branch - Riversands

Complaint - Order has not been delivered,

I have contacted the Customer Service Centre multiple times and keep receiving the same response 'This matter has been escalated' I have also requested assistance from the branch responsible for delivery and to date (9+ months) still no delivery or refund.

Call reference numbers 2832186, 2880078, 3008019, 3160380, 3240174

On the 25 August 2023 I bought two R50 recharge vouchers and one R150 voucher I then didn't use them immediately. I only recharged them on the 6 September 2023 of which the two R50 vouchers where recharged successfuly but the R150 one wouldn't. I then went back to the MAKRO VAAL branch where I bought the voucher and they refused to help and said there is nothing they can do. I then called Cellc customer and found out that the voucher was used and that Makro Vaal sold me a voucher that was used in May 2023,then I went back to the store and told one of the supervisors that where helping me and still they told me they can't help me. I am so disappointed in the service I received because I have been a loyal customer for many years and this was not the first time I bought airtime there...i would really appreciate the assisstance

Good Day. I made an order on 22 August. Message was received on 27th for collection. We went to Makro and they mentioned that the order is not available. On the 28th I went to Makro again and they told me that the item is out of stock, I should leave my address they will deliver when the stock is available. On the 29th message was received your order has been picked up. The same day I received a call from their courier guy that there are coming to deliver Microwave. | dint order microwave to start with, so I am so disappointed of their service and inefficiency of mixing orders like that. MAK5023860.

Bought from Makrononline onnthe 30th july 2023. Still have not received order on the 28th August 2023. Have phoned 10 times and emailed 6 times. Still being lied to . just think they tell you courier damaged goods 3 times . i requested a refund but doubt i will receive it. They are using there online store to steal money for intrest.I spoke to customer care about 10 times asking for a supervisor to call me to no avail. I am sick of this joke of a company.

I purchased items online on the 28th of July Order Number MAK4864337, the order value was R2924.45. On the 2nd of August 2023, I cancelled my order and requested a refund but nothing has been done yet. I have made follow ups with Customer support and they keep telling me that the issue has been escalated and i should expect communication of the refund. The following are the references for each time i communicated with the support team 3319932,3319932,3313540,3299155,3298127,[protected],3280207,3266967. May you please assist me.

On the 25 of June 2023, I ordered a kettle and iron, the kettle was not delivered, the order was cancelled due stock unavailable, firstly they don’t inform me. I had to call and inquire about my order. I am laying this complaint on the 23 Aug I haven’t received my refund. I called several times, complained into their social media account the issue is not resolved. My order number is MAK4711900.

Makro delivered my package as per order no.MAK4942132 to someone unknown in Benoni and fail to identify the receiver by name and contact number or ID and also fail to contact me via delivery as per my request. I have warned Makro [protected] & [protected] that I will contact Makro management if I don’t receive my item by Friday 2023-08-17. The incompetence and recklessness, have to be investigated, but I need my item now as I am losing out on time and work, due to my PC unable to function correctly without my item still missing.

Re order Number: MAK4589627

16 May 2023: Ordered a bottle of Ballantine whiskey online at R225.00,

Pickup point requested: Makro Ottery, Cape Town

Store pickup address: Captured incorrectly as Waterval Crescent South, Woodmead Ext 5, Sandton,

16 May 2023: Email request to rectify pickup point error sent to Makro

17 May 2023: Contacted Makro telephonically to rectify pickup point error,

17 May 2023: "Order ready" confirmation email received, still with wrong address

18 May 2023: Invoice dated 18 May received

21 June 2023: Confirmation of refund email received from Makro, however no refund was received

22 June 2023: Arrival in Johannesburg

04 Jul 2023: Came to the Makro Woodmead online department, spoke to the female manager there, a repayment said to have been made, however verified with her, it did not reflect on my bank account, matter escalated to "relevant" department again,

12 Jul 2023: Complaint letter sent to makroOnline.[protected]@makro.co.za,

25 July 2023: Flew back to Cape Town, matter still not resolved,

07 Aug 2023: Contacted Woodmead online departmet store manager again, claims she sent me a confirmation of refund email, however no email nor refund received

10 Aug 2023: Almost 3 months later, no order, no refund nor compensation received

Supporting documents: Unable to upload, can send on request, kindly provide relevant email address

I have logged a return within 3days after recieving the product. I called the call center to log the ticket and also logged it myself on their website.

I did not receive feedback from them after 5days and I called again. The agent told me he does not know what to do. He does not work in the relevent department. I asked him what is the relevant departments name and he said he does not know. I asked him for an email or tel number of this relevent department and he stated that he does not have that information but will escalate the matter.

It's been over a week now going into 2 weeks and have not received any feedback. I wanted a voucher back than but now I just want my money back. Their service is pathetic. Quick to deliver and non responsive when a customer delivers. It's like thieves. Fast to take your money.

I am STILL waiting for assistance with an online order (which the special has expired now). I have been in contact with Makro's call center and store numerous times and up to date I have received NO ASSISTANCE. The only time I did receive any kind of assistance - the wrong item was ordered. I have numerous reference numbers and promises of call backs and supervisors that will contact me but NOTHING.

With my last call 02/08 Ref 3780556 I was informed that the special is no longer available and thus I can not be assisted, I requested to speak to a supervisor and was told that the supervisor is busy and will call me back.

Ever Since the 1st call on the day of the email (20/07/202) up to date NO one at Makro was willing or capable to assist.

I requested a call from a manager yesterday via e-mail ([protected]@makro.co.za) and still waiting.