Makro Online
Reviews and Complaints

On the 20th of August, I ordered a purple IPhone 11 that cost R9999 on sale. The IPhone was not delivered and the order was canceled due to unavailability of stock. They didn't inform me I had to call and inquire about my order. On the 04th of September I called again and they said I should send my banking details for verification. I did that but till today "my refund is not yet approved by finance team, they escalated the matter" said the agent. My order number is MAK5011685.

Order number MAK4077270

Order Date 26 November 2022

Order Status Online - Packed

Branch - Riversands

Complaint - Order has not been delivered,

I have contacted the Customer Service Centre multiple times and keep receiving the same response 'This matter has been escalated' I have also requested assistance from the branch responsible for delivery and to date (9+ months) still no delivery or refund.

Call reference numbers 2832186, 2880078, 3008019, 3160380, 3240174

On the 25 August 2023 I bought two R50 recharge vouchers and one R150 voucher I then didn't use them immediately. I only recharged them on the 6 September 2023 of which the two R50 vouchers where recharged successfuly but the R150 one wouldn't. I then went back to the MAKRO VAAL branch where I bought the voucher and they refused to help and said there is nothing they can do. I then called Cellc customer and found out that the voucher was used and that Makro Vaal sold me a voucher that was used in May 2023,then I went back to the store and told one of the supervisors that where helping me and still they told me they can't help me. I am so disappointed in the service I received because I have been a loyal customer for many years and this was not the first time I bought airtime there...i would really appreciate the assisstance

Good Day. I made an order on 22 August. Message was received on 27th for collection. We went to Makro and they mentioned that the order is not available. On the 28th I went to Makro again and they told me that the item is out of stock, I should leave my address they will deliver when the stock is available. On the 29th message was received your order has been picked up. The same day I received a call from their courier guy that there are coming to deliver Microwave. | dint order microwave to start with, so I am so disappointed of their service and inefficiency of mixing orders like that. MAK5023860.

Bought from Makrononline onnthe 30th july 2023. Still have not received order on the 28th August 2023. Have phoned 10 times and emailed 6 times. Still being lied to . just think they tell you courier damaged goods 3 times . i requested a refund but doubt i will receive it. They are using there online store to steal money for intrest.I spoke to customer care about 10 times asking for a supervisor to call me to no avail. I am sick of this joke of a company.

I purchased items online on the 28th of July Order Number MAK4864337, the order value was R2924.45. On the 2nd of August 2023, I cancelled my order and requested a refund but nothing has been done yet. I have made follow ups with Customer support and they keep telling me that the issue has been escalated and i should expect communication of the refund. The following are the references for each time i communicated with the support team 3319932,3319932,3313540,3299155,3298127,[protected],3280207,3266967. May you please assist me.

On the 25 of June 2023, I ordered a kettle and iron, the kettle was not delivered, the order was cancelled due stock unavailable, firstly they don’t inform me. I had to call and inquire about my order. I am laying this complaint on the 23 Aug I haven’t received my refund. I called several times, complained into their social media account the issue is not resolved. My order number is MAK4711900.

Makro delivered my package as per order no.MAK4942132 to someone unknown in Benoni and fail to identify the receiver by name and contact number or ID and also fail to contact me via delivery as per my request. I have warned Makro [protected] & [protected] that I will contact Makro management if I don’t receive my item by Friday 2023-08-17. The incompetence and recklessness, have to be investigated, but I need my item now as I am losing out on time and work, due to my PC unable to function correctly without my item still missing.

Re order Number: MAK4589627

16 May 2023: Ordered a bottle of Ballantine whiskey online at R225.00,

Pickup point requested: Makro Ottery, Cape Town

Store pickup address: Captured incorrectly as Waterval Crescent South, Woodmead Ext 5, Sandton,

16 May 2023: Email request to rectify pickup point error sent to Makro

17 May 2023: Contacted Makro telephonically to rectify pickup point error,

17 May 2023: "Order ready" confirmation email received, still with wrong address

18 May 2023: Invoice dated 18 May received

21 June 2023: Confirmation of refund email received from Makro, however no refund was received

22 June 2023: Arrival in Johannesburg

04 Jul 2023: Came to the Makro Woodmead online department, spoke to the female manager there, a repayment said to have been made, however verified with her, it did not reflect on my bank account, matter escalated to "relevant" department again,

12 Jul 2023: Complaint letter sent to makroOnline.[protected]@makro.co.za,

25 July 2023: Flew back to Cape Town, matter still not resolved,

07 Aug 2023: Contacted Woodmead online departmet store manager again, claims she sent me a confirmation of refund email, however no email nor refund received

10 Aug 2023: Almost 3 months later, no order, no refund nor compensation received

Supporting documents: Unable to upload, can send on request, kindly provide relevant email address

I have logged a return within 3days after recieving the product. I called the call center to log the ticket and also logged it myself on their website.

I did not receive feedback from them after 5days and I called again. The agent told me he does not know what to do. He does not work in the relevent department. I asked him what is the relevant departments name and he said he does not know. I asked him for an email or tel number of this relevent department and he stated that he does not have that information but will escalate the matter.

It's been over a week now going into 2 weeks and have not received any feedback. I wanted a voucher back than but now I just want my money back. Their service is pathetic. Quick to deliver and non responsive when a customer delivers. It's like thieves. Fast to take your money.

I am STILL waiting for assistance with an online order (which the special has expired now). I have been in contact with Makro's call center and store numerous times and up to date I have received NO ASSISTANCE. The only time I did receive any kind of assistance - the wrong item was ordered. I have numerous reference numbers and promises of call backs and supervisors that will contact me but NOTHING.

With my last call 02/08 Ref 3780556 I was informed that the special is no longer available and thus I can not be assisted, I requested to speak to a supervisor and was told that the supervisor is busy and will call me back.

Ever Since the 1st call on the day of the email (20/07/202) up to date NO one at Makro was willing or capable to assist.

I requested a call from a manager yesterday via e-mail ([protected]@makro.co.za) and still waiting.

I ordered this table on the 3rd of July, delivery of this has been a nightmare. The 1st piece was delivered on the 8th of July, only to find that this was the drawer only, nothing else. I went to the Strubensvalley Store on the 11th of July, to which I was redirected to this horrible portal. I then logged a request for refund on the 13th of July, and I have called the call centre a million times, they have promised feedback (to which none was recieved), I've requested to speak to a team leader (and I would just be put on hold for long ). The costs of calling the call centre are not even taken into consideration.

On the 1st of August, I get told that my refund request has been declined, like what the hell?

THE SERVICE HAS BEEN HORRIBLE, I WILL NEVER ORDER ANYTHING ONLINE FROM MAKRO MARKETPLACE. COMMUNICATION FROM THE CONTACT CENTRE HAS BEEN APPALLING, ALL I WANT IS FOR THIS ITEM TO BE COLLECTED AND I GET MY MONEY BACK.

I ordered 16 packets of the blue comfort fabric softener and instead received a box of the white fabric softener, iv called 3 times now to have this matter resolved and still its not been collected and replaced.

Iv also had to go and buy the correct products as a result of the fault made by your store personnel.

Customer service is terrible.

Not happy at all

I placed an online order on the 07th of March 2023 and have been following up ever since up until this very day the 31st July 2023 and I'm not getting any help. Instead each time I call the call centre to complain, the call is always followed by an email telling me that my issues has been escalated to the relevant department. When I'm quiet no one contacts me from Makro. All I want is my money back!

Counting the number of calls I made to Makro they are now worth more than the refund I am claiming. I tried calling the Makro Head Office but the call rings without an answer.

I have asked to speak to a supervisor but the staff continuously puts me on hold until the call gets cut off or explains that my issue will definitely be resolved but here I am writing this complaint!

Good day

Order no Make4621543

I made online purchase on the 27 May find that some of items where out of stock which were informed me after payment ...on 29 they sent me an email to inform that the refund process is successfully but i didnt receive any fund ,during June i called i called them ...they said the will process it now...so up until now i didnt get my money

O my word, where do I begin. I placed an online order whoch stated they had stock. The 2 days later I get an email no stock and a refund will tale 7 to 14 working days. This to me is fraud. You take my money and have false stock. Keep my money for 14 day as today is the 12th day dont reply to my emails. One of the worst online shops and rude staff i have dealt with.

Terrible service overall and super pathetic staff at their call centre... in particular Wandile Sibeko, Kenny Moloi, Sibusiso Gaula, Zanokuhoe and Lesedi.

I ordered batteries for my UPS inverter from Makro (Online) everything went well at first until I took delivery of the batteries on the 19th of June 2023 only to realize it was not at all what I ordered. The batteries I received I could have gotten cheaper if I wanted those. It wasn't even the same make as what I ordered and the batteries dimensions was also not at all what was advertised when I ordered them. So on the very same day 19th of June 2023 I requested a return and a refund and had to send an email with photos of my order etc. On Thursday the 22nd of June 2023 the courier collected the items. Now according to makro (online) refunds can take up to 7 working days.

So on Monday the 3rd of July 2023 I thought I should follow up with makro as I have not heard anything as of yet. Only to be told that my refund was approved and the money should reflect in my account the next day. So today 6 July 2023 I thought let me follow up again as I haven't received any payment from makro and/or any communication regarding my refund either.

Only to be told again that my refund has been approved but there will be two payments and I can expect the first payment by the 11th of July 2023 and the second payment by the 17th of July 2023. I then asked to speak to manager or supervisor I was then asked to drop the call as Wandile will be phoning me. So I put the call down expecting her to phone me only to receive an email from Wandile (template email saying that my query was escalated and she is sorry for the inconvenience).

Long story short my issue was not resolved and this was after I spent a total of 143 minutes on the phone. (as you have to hold on as they not able to phone out and if the call drops guess what... you have to phone back because they cant or wont call you back.)

So I will now have to wait and see if I will receive my refund and when. In the meantime I will still have no batteries for my UPS. So let my experience serve as a warning to all to stay away from Makro (Online) in fact after my experience I will never again even step foot in a makro store.

I truly hope my review helps at least one person. As I so wish I checked out makro's online reviews before making use of their service.