Makro Online
Reviews and Complaints

I reported that my machine is not working properly on the 5th of january to makro customer services to date I have not had a technician sent out to my place to see the issue is I have also made numerous calls to makro which you can trace on phone call recordings I keep on getting told different stories and that they will escalate the mattter today is the 18th january and still nothing I am furious I have paid for an extended warranty for the product and this is the service I am receiving it is totally unacceptable I am now faced with a problem where I have a washing machine that I paid lots of money for and I have to be doing washing by hand

MAK5800522, I placed an order on the 20th of Decemer 2023, Online for a Sumsung phone worth R2000 and I have not received my order.

I paid for it and was told it will be delivered withing 3 - 5 business days. Today is the 08 January 2024 and after calling the national call centre everyday and escalating the matter I have no resolution from them.

R100 wasted on airtime to call the call centre

I ask for escalation or supervisor/management feedback and STILL NOTHING

Good-Day,

I would like to lodge a compliant as it relates to the services I received today. I placed an order on-line and called to request that my order be delivered. I called again today to enquire on the status. My call was answered by a Byron Doan wo not only was unprofessional but also showed no regard to my frustration or dissatisfaction. I explained to him that I had called to request that my order be delivered. This was confirmed and 3 of my items were delivered. He informed me that the rest of the items reflected as having to be collected. This made absolutely no sense to especially when he himself confirmed that my call was logged. I then asked to speak to the manager/ be given the name and details of his manager (which he refused to provide). When I asked how I can escalate matters he then informed me that I must use the same number that I used (which is the contact center).

Order No MAK5566256,

Your request (3552886) - 28th of November

Double payment went off my account for online shopping. I logged a call on the 23rd of November and I have contacted your office on the 27th November at 12:08- Lady was going to send me an email...i received nothing.

06 December at 11:52. The call centre was going to log a complaint and the supervisor was going to get back to me..nothing came of that.

08 December 15:26 again the new call operator was going to send communication to finance complaints and copy me into communication as well as supervisor was going to get back to me...nothing came of that either.

All three time I was informed that the matter will be attended to within the next 48hours.

Your service is absolutely horrific.

On Black Friday I placed two online orders with Makro. With the first, the funds for the order were taken off but the order only showed processing and then cancelled with the funds still taken out of my account. The second order was charged for twice. I've phoned and emailed countless times.I've also sent the erroneous proof of payments numerous times to Ayanda, Gomolemo, Norman and Zoe with no resolution weeks later. How can a huge Dutch brand such as this have such horrific customer service and be allowed to take thousands from customers! After this I'm no longer a customer of Makro and I will spread my word...

In late September 2023 I enquired about an order which was not yet delivered. The service agent simply cancelled my order and I received an sms that the order had been cancelled. Various calls to customer service have informed me that I have already been refunded, or that they would get back to me, or blamed the courier service, or that they would escalate to the relevant department. To date the makro app still shows that my order is in progress, although they did the cancellation, and all attempts to rectify this have yielded no results. It is now mid November with still no resolution.

I bought a laptop online through Makro on the 30th of October and I received sms & email that my order was confirmed and the expected delivery date was November 4th.

Until this day the status has not been changed.

I called Makro on the 6th of November and they said it is a late delivery and they have escalated the matter to the seller.

07th November I called again only to find out the matter has not been resolved.Nobody is giving me a straight answer as to what is really happening,did I get scammed or something?.

On the 8th I sent an email requesting for the seller's contact details so I can follow-up myself,I still have not received any response.

Makro has my money but I dont have the product.This is totally unacceptable because I have paid .

I bought 3 items online, which 2 was delivered speedily, the third itme, a suitcase set has not been received as yet. Makro promised delivery on the 4th November. I followed up telephonically on Monday the 06th of November 2023. Was only advised that Makro will be in contact. Received an email that Marko will be in contact with me. NO one has contacted me. Makro have my money and I am without a product. False advertising and false promises according to me. I require the suitcase set for my holiday starting Friday the 10th November 2023.

Order number MAK5432009

Will definitely be sharing my bad experience with anyone who want to deal with Makro. I will rather in future deal with Takelot, what a breeze and a pleasure compared to Makro

MAK5361602 my refund is small but the frustration of getting it back is no joke! Makro should consider closing their online purchase site, they do not have the capacity to deal with exchange and especially refunds! The delivery and pick up on my purchase was outstanding but everything after that pure frustration! This is creating a really bad name for Makro (Massmart). I certainly will never support online line purchases again.

I purchased and paid for a vacuum cleaner on the 20 Sep, it is now 27 Oct and my order has not moved off ‘in progress’ since the day the order was placed. After numerous calls and emails to useless staff who give a standard ‘ I will escalate it’ response I am at my wits end. Have I been scammed? Is makro still a legitimate reliable company.? Because as of now they’ve stolen R2860 from me! If I don’t hear anything back asap I will have to lay a charge of theft.

I bought a "flowclear" pool pump from Makro Bloemfontein and tried to exchange it when I found that it was faulty and failed to operate at all. When I tried to exchange it Makro Bloemfontein informed me that it had to be sent away for approximately 6 weeks. I decided that this was way too big of a hassle for a new product and emailed them requesting a full refund. They have since only responded to me once saying that my email will be delivered to the department in charge of the product. I have sent various other emails since then which I am glad to share with you if you would provide me with an email address.

This has now been an ongoing waiting game for almost 2 weeks. I hope you also find this unacceptable and will help me find a resolution for this. I will surely not support Makro again after this but would like to get a full refund for this product so I can put this behind me.

Hi, I purchased 3 Hp toner from makro website but only received two, when I complained in their call centre about one unit receiving sort they given me number 3366279 but it’s now it’s almost one month my issue still not resolved, everyday I get answer I will have reply in one day or two day but nothing, when I requested to get call from their superiors they said they will call you back but no call comes.

Regards

Mukesh Poddar

I odered dinning chairs from makro online in September 2023. I received half of my order on the 2 October 2023 from makro online. I Emailed the query ro customer service the very same day. One person emailed me asking me to send pictures of what i sent. (Of which i did ) and i have not heard any follow up on my request.  I called the customer service number thrice already of which someone just keeps telling me they awaiting response of the 3rd party. Its the 11th today still.no.order received. I asked if i could contact the company myself and ask where my chairs are , i was told no only they can email and request.

Why is no.one accountable for an order being incorrect, and why dont people provide follow-ups regarding your logged query.  

This mess up is not my fault why should i be dealing with all the inconvenience around it ?

Hi

We purchased a stove online on the 28th of Sept, when we purchased the website stated a 2-5 working day delivery, we purchased an oven but that was delivered the next day which was great. My issue is that Makro and the courier provided has no idea where our order is, we have escalated countless times but to no avail. I have never dealt with such incompetence, the call centre guys have no idea what to say, there are never any managers available and this is not dealt with like the emergency it is. We are busy with renovations and this stove not being there has halted my kitchen set up.