Makro Online review: Refund outstanding for 6 weeks with no resolution in sight

Order MAK 520 1947.

On 17 September 2023 i bought a R775 powerbank from Makro online for a friend, since she already has it I returned the powerbank a week later with packect not even opened. The online supplier told me he received the package back in good order on 26 Sept.

Since 26 September upto now a month later, I have been calling & emailing Makro endlessly for my refund. Everytime I call they say "we have escalated the matter". "The matter is stuck at treasury" , "the refund department has not processed it",

"we have escalated it to so & so"

I am so sick & tired of hearing their excuses. My refund is now outstanding for 6 weeks now. I even went physically to the woodmead Makro a few times. They told me to escalate it myself to their managers Andries Stydom & Simphiwe Gama, which I did on 09 October, they never responded to me even once last 3 weeks. Since then I have called the following useless call centre people who did absolutely nothing to date yet except tell me it's been escalated like 200 times now.

1. Tebogo Nonoise on 02 Oct

2. Norman Diley on 02 Oct

3. Matshidiso Mafisa on 20 oct

4. Zwelethu Nkosi last few days.

5. Phumzile Ngwenya

On top of the above daily calling I have also emailed endlessly the makro care, the refunds section emails. I have emailed them my banking details & my ID number & copy endlessly.

Last week I met physically one of the managers at makro woodmead called Phumza. She spoke to someone & told me my refund will be processed in 2 days, here we are a week later.

I cannot take it anymore. Makro.has broken my trust. I will never shop from Makro again ever in my life.

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