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I bought a Cellphone from Mako and found that the phone what heating up when you charge it.I create a return ticket (ref :RT#[protected]) on the 21 January 2025. It is now the 24 February 2025 and I can't even get the mt talk to me about this issue.Ether they close the Whatsapp chat or leave you on hold until all your airtime is finish.
What action can I take against Makro for this. Who can be held responsible?
Desired outcome: Refund at this time would be best
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Did you get any response from Makro
This is all i Got from Them :
Good day,Naheem,
We hope you are well and apologize for the delay in responding.
Please be advised that our Online Exclusive department has been alerted of your inquiry. Once received, we will send feedback.
We hope that the foregoing is correct, and we apologize for any inconvenience this may have caused.
Kind regards,
Bonolo Selowa
Makro Online Support Team
A Division of MASSMART Holdings limited
Tell: [protected]/ +[protected]
Webchat: [protected]
The Makro Team,
