Makro Online
Reviews and Complaints

I ordered prizes for a company conference that we are hosting from Makro Online. Two of the prizes are Bluetooth speakers. When they were delivered, it looked like second-hand goods. The boxes were opened and full of dust. The one speaker wasn't even wrapped in the plastic that it was supposed to. How can I give this to people when it looks like it's been used before?! I need this to be replaced!

Order placed online: 12/11/17

Notice given: 2-5 working days for delivery

Current status: As of now, no-one at Makro knows where our dishwasher is, and the outsourced delivery service (Barlow) doesn't have any record of our dishwasher being on their delivery manifesto.

Request: Please locate our dishwasher and get back to us with a delivery date

Your prices are great and in-store service is also great, but wow... Your online portal and overall service is PUTRID and ARCHAIC

If you do not revamp your online portal and interface, you will only stand to suffer in the future as more people move towards online purchases (just have a look at the Takealot website for an example that you can follow)

REF: MAK451286

On 27 October 2017 I made an online purchase for a TV Stand worth R929.00. I emailed proof to a Anthony Vermeleun. When it came time for the delivery of the TV Stand I kept calling confirming to a Mr Daluxolo that I am at work during the week and they can only either deliver after hours or on the weekend. I was then informed that arrangements would be made for my stuff to be delivered after work as they do not work on weekends. I get a call from the courier company on 2 November 2017 that they are outside my gate to deliver at 9am in the morning. Firstly, no one bothers to alert me that there will be a delivery done in the morning until they are at my gate when I specifically advised that I am at work, I do not work close to where live and transport is a hassle, why should I be inconvenienced by Makro's online service not communicating properly to the courier company? I then spoke to the driver and he advised that he would make a special note that I get my stand delivered on the Saturday morning on 4 November 2017, I cancel my Saturday plans in anticipation of the delivery, the day goes by and there is nothing. I then call Makro again, which is always the case I must always hound them to get things done. I spoke to Daluxolo again who said he would liaise and that my goods will be delivered end of the day on that Saturday.

Still nothing, so I requested for a full refund, till today I am getting the run around, its past 7 working days.

I had spoken to a call centre agent by the name of Daluxolo who advised that once the goods are back at the store from the couriers they can then process payment at the store. 

This took another week, the service of Makro in this matter has been really appalling from calling everyday to checking on my order, can I not be faced with difficulty as well in getting my refund as I do not subscribe to bad services. 

I complied by paying for goods yet the service I received was not favourable at all. 

I look forward to receiving your prompt response.

Regards

Disgruntled Customer

Dear Makro,

Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account.

Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana.

It is now -+2 ½ months without successfully opening the Zero Limit Account and we're NOT receiving communication from Makro. Meaning NO response to my e-mail or a confirmation letter that the Zero Limit Account has been opened.

Please see the e-mail communication as from the 21st of August 2017 which is part of this e-mail.

In the interim we've been to Makro and even spend more money without being able to use the R1 100.00

It will be appreciated if we could receive proper Client Service by replying to my mail and opening the Zero Limit Account urgently.

Many Thanks
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 11 October 2017 10:55 AM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas, Patricia & Everyone at Makro,

Eagerly awaiting a response to my below e-mail.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 10 October 2017 02:33 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1

Hi Thomas,

To use the R1 100.00 Credit is not an easy route and therefore after discussions with you, it came to be that opening the Zero limit account will be the easiest and best way to go.

At what stage in the process of opening the Zero limit account are we currently at?

To my knowledge everyone who shops at Makro needs a card and therefore my question if we'll be able to use the same Card as we currently have with the R1 100.00 reflecting which we'll be able to spend without struggle.

Please let us know.

Many Thanks
Mareliese

From: Thomas Sebatana [mailto:Thomas.[protected]@makro.co.za]
Sent: 10 October 2017 02:14 PM
To: Mareliese Louw ; Patricia Mahapa
Cc: Centurion E-Mail ; Marie Jacobs ; Brenda Mashile ; Sophia Sophia Mashaba ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1

Hi Mareliese,

The credit is still sitting as it is R1100.00 which you can still use at any time, while we are still working on the zero account.

When it comes to zero account we don't really consider to issue the card we only give the customer the authorization letter to complete.

Kind regards
Thomas Sebatana
Finance Graduate

Makro Centurion
2 Bloukrans Street | Highveld Centurion 0157
GPS: 25° 52' 00.3" S, 28° 11' 52.0" E.
t: [protected]
c: [protected]
e: thomas.[protected]@makro.co.za

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: Tuesday, October 10, 2017 1:42 PM
To: Thomas Sebatana; Patricia Mahapa
Cc: Centurion E-Mail; Marie Jacobs; Brenda Mashile; Sophia Sophia Mashaba; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas, Patricia, everyone at Makro 

We have not received any feedback to the below e-mails.

Please confirm the status of opening the Zero Credit Limit Account.

What is the Account No?
What is the Current Balance on the Account? There should be a Total Credit of R 1 100.00.
Do we need to collect new Cards? Or can we keep the old Cards as discussed with your Thomas?

Eagerly awaiting confirmation.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 18 September 2017 12:49 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas,

Please confirm the status of opening the Zero Credit Limit Account.

What is the Account No?
What is the Current Balance on the Account?
Do we need to collect new Cards? Or can we keep the old Cards as discussed?

Eagerly awaiting your response.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 04 September 2017 08:36 AM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: FW: Customer No. [protected] / MZA1
Importance: High

Good morning Thomas,

Please let us know if you required any additional documentation except for the attached documentation.
And please let us know what is the process going forward.

Thanks a million Thomas.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 31 August 2017 01:50 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas,

Please find attached the completed application for the Zero Credit Limit Account.

I've added copies of Midstream Electrical Supplies' Card and Makro Card Application Form and Proof of Payments to assist in showing how the Credit Balance was calculated;

In Short:

• Document No. [protected] was for R 13 395.00 and R 14 045.00 was the payment made = CR of R 650.00; and
• Document No. [protected] was for R 8 098.00 and R 8 548.00 was the payment made = CR of R 450.00.
A Total Credit of R 1 100.00

Please let us know if you required any additional documentation and please let us know what is the process going forward.

Many thanks Thomas.

Kind Regards
Mareliese

Dear Makro,

Since the 31st of August after sending all the required documentation as communicated by your Thomas Sebatana our company, Midstream Electrical Supplies (Pty) Ltd still have not been able to open the Zero Limit Account.

Our company overpaid R1 100 in total via two different transactions and opening the Zero Limit Account is apparently the easiest way to use the funds, as per communication received via your Thomas Sebatana.

It is now -+2 ½ months without successfully opening the Zero Limit Account and we're NOT receiving communication from Makro. Meaning NO response to my e-mail or a confirmation letter that the Zero Limit Account has been opened.

Please see the e-mail communication as from the 21st of August 2017 which is part of this e-mail.

In the interim we've been to Makro and even spend more money without being able to use the R1 100.00

It will be appreciated if we could receive proper Client Service by replying to my mail and opening the Zero Limit Account urgently.

Many Thanks
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 11 October 2017 10:55 AM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas, Patricia & Everyone at Makro,

Eagerly awaiting a response to my below e-mail.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 10 October 2017 02:33 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1

Hi Thomas,

To use the R1 100.00 Credit is not an easy route and therefore after discussions with you, it came to be that opening the Zero limit account will be the easiest and best way to go.

At what stage in the process of opening the Zero limit account are we currently at?

To my knowledge everyone who shops at Makro needs a card and therefore my question if we'll be able to use the same Card as we currently have with the R1 100.00 reflecting which we'll be able to spend without struggle.

Please let us know.

Many Thanks
Mareliese

From: Thomas Sebatana [mailto:Thomas.[protected]@makro.co.za]
Sent: 10 October 2017 02:14 PM
To: Mareliese Louw ; Patricia Mahapa
Cc: Centurion E-Mail ; Marie Jacobs ; Brenda Mashile ; Sophia Sophia Mashaba ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1

Hi Mareliese,

The credit is still sitting as it is R1100.00 which you can still use at any time, while we are still working on the zero account.

When it comes to zero account we don't really consider to issue the card we only give the customer the authorization letter to complete.

Kind regards
Thomas Sebatana
Finance Graduate

Makro Centurion
2 Bloukrans Street | Highveld Centurion 0157
GPS: 25° 52' 00.3" S, 28° 11' 52.0" E.
t: [protected]
c: [protected]
e: thomas.[protected]@makro.co.za

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: Tuesday, October 10, 2017 1:42 PM
To: Thomas Sebatana; Patricia Mahapa
Cc: Centurion E-Mail; Marie Jacobs; Brenda Mashile; Sophia Sophia Mashaba; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas, Patricia, everyone at Makro 

We have not received any feedback to the below e-mails.

Please confirm the status of opening the Zero Credit Limit Account.

What is the Account No?
What is the Current Balance on the Account? There should be a Total Credit of R 1 100.00.
Do we need to collect new Cards? Or can we keep the old Cards as discussed with your Thomas?

Eagerly awaiting confirmation.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 18 September 2017 12:49 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas,

Please confirm the status of opening the Zero Credit Limit Account.

What is the Account No?
What is the Current Balance on the Account?
Do we need to collect new Cards? Or can we keep the old Cards as discussed?

Eagerly awaiting your response.

Thanking you in advance.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 04 September 2017 08:36 AM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: FW: Customer No. [protected] / MZA1
Importance: High

Good morning Thomas,

Please let us know if you required any additional documentation except for the attached documentation.
And please let us know what is the process going forward.

Thanks a million Thomas.

Kind Regards
Mareliese

From: Mareliese Louw [mailto:[protected]@midstream.co.za]
Sent: 31 August 2017 01:50 PM
To: 'Thomas Sebatana' ; 'Patricia Mahapa'
Cc: 'Centurion E-Mail' ; 'Marie Jacobs' ; 'Brenda Mashile' ; 'Sophia Sophia Mashaba' ; 'annelise'
Subject: RE: Customer No. [protected] / MZA1
Importance: High

Dear Thomas,

Please find attached the completed application for the Zero Credit Limit Account.

I've added copies of Midstream Electrical Supplies' Card and Makro Card Application Form and Proof of Payments to assist in showing how the Credit Balance was calculated;

In Short:

• Document No. [protected] was for R 13 395.00 and R 14 045.00 was the payment made = CR of R 650.00; and
• Document No. [protected] was for R 8 098.00 and R 8 548.00 was the payment made = CR of R 450.00.
A Total Credit of R 1 100.00

Please let us know if you required any additional documentation and please let us know what is the process going forward.

Many thanks Thomas.

Kind Regards
Mareliese

Hello

I started working at makro a month ago and as soon as I started the store manager Chris wearing didn't seem to be keen on me I had one day of due to sickness when I came back the next day he called me into office and started shouted saying your [censor] at your job, you may as well go home a be sick again and very rude from then we never got on he used to just dig at me everyday and my girlfriend came into the store to do some shopping and he was rude to her she said hello he just looked at her and walked away and she tried smiling on the way out he just cut a dirty look and looked away, on the 12/11/2017 I was ment to go in to work for some over time but I had family issues I was unable to make it I rang lots of times and no one picked up the phone so when I went to work the next day I started getting on with my work and he called me When I was picking in front of customers and started shouting saying I was a deadbeat I might as well [censor] of and go home and be sick and going round to other staff saying look at him another dead beat worker I feel that was not professional inform of the customers and it's not a way to speak to your staff he told me to [censor] off and go home so I got my stuff and left I want an apology from him to myself and my girlfriend I am disgusted I have never been spoken to like that by an manager or staff member I worked hard at that job I did over time when needed and he treated me like that

I bought a dishwasher at Makro online 29 Sep 2017 and after waiting patiently for 21 days I had to call them to find out why now I was not receiving my goods, they told me there was a delay which no-one bothered to tell me about. They gave me a new timeline which also passed and I was the one who had to call them again to find out what is happening, which they told me they received the machine but the box was damaged so they opened it to check if it was damaged and they will deliver it to me bubble wrapped. I refused that as I don't what else could have been damaged and they said they will order a new one. A few days later I followed up how far was my order, they told me the machine is no longer available at the supplier and they offered me a substitute which was not comparable to the one I bought including the colour, being white when I ordered stainless steel. I have not heard from anyone since, calls go unanswered or the person is not available and there is no response to my mail.

I visited Makro Centurion on 31 October 2017 to buy Huggies Gold Boys Megabox size 4. The shelf only had girls size 4 and boys size 5. The merchandiser on the shop floor did not bother to assist me, he just said the people who pack that item did not come to work. When I got to the till I asked the cashier if she can help me, and the packer (Mongezi) immediately asked what the product is. He left to get a forklift driver to take the item down and returned with it, I then asked if there are more and he said yes. When he returned he found the items returned to the top shelf and requested the forklift driver to take down another one. This guy's service deserves a big round of applause and prize

Dear Makro
I am still waiting for the Multimedia Manager Deon to call me for the past 2 months now regarding the marked down Epson Projector that we found at the discounted items.
It was a demo item without a box, remote or cables at a very good price, but the Manager said that apparently it was the wrong barcode and needed approval from head office to let it go but couldnt phone h/o immediately that Saturday, he will call us back.
After 2 weeks I call him where he said that it was approved I could have it at R299 he was just waiting for h/o to fix the costing.
A week later I went to the store to follow up, I called numerously and until today, not once did he ever returned a call as he said he would. (I have all the call records if its required).
Everytime it was continued empty promises, from strikes happening as to where they had to send the unit to the supplier to have it checked out and fixed before releasing it to us.
My last conversation with the Manager, he was short tempered, he said that he didnt have to do this for me, then slammed the phone down while I was still busy talking.
If anything it was a mistake made by Makro who marked down the unit incorrectly, the Manager who carried on with his false promises who said that I will get it at that price, but I was taken for a bloody fool wasting my time and money, driving and calling after a Manager!
I want to know what Makro will do about this because I wont deal with Visser again.
Regards
Natasha

I was at Makro Vaal today, and very disappointed at the service received and also the attitude of the staff and management, towards me as customer. Makro Vaal errected a big tent in the parking area with the last stock final clearance sale, I selected some sportgear, when I got to the till to pay there were 2 tellers sitting around, after I had to ask a staff member (Nobiki Mandlase) to assist she inform me the systems offline she can't help me while i was still talking trying to find a solution as to how to complete my purchase her private cell phone rang and she ignored me and answered her phone i informed them that i was in a hurry could we please find a solution she called a supervisor who called another supervisor who toke 15 min to arrive and i said that their attitudes was not professional and i was going to report it the supervisor tried to intimidate me, threatened us and even toke a picture of our car and number plate if any harm should come to myself or my vehicle as a result of this complaint futher steps will be take we also have pictures that was taken after the threats and witnesses to this incident

Dear Makro
I'm a regular online shopper at numerous online shops, I order pay for items that comes from China, and this get's delivered in 7 - 9 days.

We placed and order online, had to pay for and then after I phoned about 7 times only to discover my order is delayed as the branch does not have stock. Then half of the order was delivered. And a promise that the outstanding will be delivered asap. Yesterdat 4/10/17 I once again had to phone to find out when is the other tables getting delivered. Hello if this is the way you want to run your online business, close it immediately or get a dedicated team to hand orders and pull stock from different stores without the customer knowing that your doing this. Run a professional department and not a make shift online company.

Over the years I have supported Makro and will continue to do so, but I will drive there and pay and collect my own goods, if you dont have it in stock I will then just go to the next supplier and buy there. NEVER AGAIN WILL I SHOP ONLINE> >>>>> BAD EXPERIENCE.

Today I get a phone call, your order will be delivered on the 18th October 2017 . CLOSE THE ONLINE SHOP RATHER.

Kind Regards
Adrian Mare

Very upset and disappointed in Makro as a flagship wholesaler.

I have returned a philips iron that is still under guarantee on the 20/09/2017. Why does it have to take 21 working days to repair/analyse.
Please return it to me and i will repair it on my own in less than your proposed time. Very disappointed with this customer service. How much does makro lose by replacing a malfunctioning item immediately? crediblity? popularity?

I bought a Defy fridge on the 26th of Feb and the fridge started having funny noise load after a month or two I reported this matter and 3 Technicians to fix. I have the noise back and am told that the item cannot be changed because its older than 6 months the problem occurred when I still had the warranty. I have reported to Rosina but she tried to send the matter up but I never heard any manager trying to fix the problem or calling. I need to be assisted to this matter either from Defy or Makro cause that's where I bought the fridge. Hope you be assisted soon before i go to Makro and make scene.

Your staff need training on customer service and time management - what is the use of having new technology available for customers when the staff has so much paperwork it takes customer an hour and a half to collect an oder of one product which will fit in small plastic packet - very disappointed in your brand in future I will make use of PnP online.

I bought a wAshing machine from Makro Centurion, paid for it on Tuesday. After nobody contacting me, I had to phone to find out about delivery in Highveld Centurion. It is Saturday, I received a call that my washing machine will be delivered this morning. It is now 5:30 in the afternoon and still nothing. I had to change my plans for the entire day and nobody bothered to contact me to explain. You can keep you washing machine. I will not buy from you and I will send my complaint to the consumers act. I want my money back asap. Lynette Cokayne [protected] 😡

On the 1st of August I ordered a Whirlpool tumble dryer which arrived on the 5th of August. When we unpacked the dryer we realized it was completely dented on one side. We phoned the customer service and asked to have the dryer picked up again and deliver a new appliance. We are now one month later and needless to say, we still do not have a new tumble dryer. We have had numerous mails and calls to no avail. We do not get any updates whatsoever. I have asked over a week ago for the order to please be cancelled and my money returned but - nothing. By the looks of it the mails we do get after complaining again and again, seem to be automated replies, as we are always told that this matter will be dealt with with the utmost urgency.
We really feel, that we have been patient enough and have come to the end of the line. Again, needless to say, once this matter is sorted, we will not do business with Macro again.

I bought a laptop at Makro Wonderboom and took it over 12 months term. According to the lady at the counter you pay the laptop for 12 months and after that you pay the interest. I have launched several complains at the store and forever wait for someone to call me regarding the issue. We received several call from your collections department who also said they will get someone to call me.

Please contact me urgently

[protected]@yahoo.com

I bought a Alva Santa Monica Hooded Gas BBQ from Makro Silverlakes in Pretoria on 26/06/2017 at an discounted price of R2999.00.

When I tried =to assemble the product I saw that the box did not contain an assembly/owners manual I also found that the box did not contain the small arts required to assemble the braai.

I went to the store and spoke to Albert the manager at the outdoor department, who suggested that I return the braai. On 28/06/2017 I returned the braai, at this given day Albert was in a meeting and he could not assist me in the returning process. I explained to the lady that I do not want a refund but I would like a replacement Alva Santa Monica Hooded Gas braai, she however gave me a voucher for the product.

Albert later the day phoned me and confirmend if would prefer a braai, and I said yes I am willing to wait until Makro have stock, he said he would make the product available at the same cost as I paid for the item.

To date I did not receive any feedback in this regard, I how ever notice that Makro is not getting new stock in the Alva and Megamaster series, as if you are changing to a new brand.

Good day,

Hope you are doing well. I bought TV in Makro Wood mead on 11/07/2017. I had few complaints on the Tv.
1. When i am watching you tube it is suddenly coming out of it.
2. When i connected to HDMI cable it is coming as "No signal"
3. Even the TV is very slow.

So i phoned to customer care, it was keep on Ringing and nobody pick up the call. The service is very bad. Please Phone me on [protected].

Thanks,
Nagendra Thulasi

I have bought a microwave oven a year back, then it stop working. I took it back for repairs. I have waited almost six weeks, I didn't receive any feedback. After six week weeks I went to find out what is going on, when I came there, the microwave was back, but I was not informed.

I am an old lady, so I had to wait that my son can help me to take it out of the car. Surprise it was not working. I looked online for makro, the email address and the telephone number is not working. Now I must get somebody to help me to take it back.

Can you please help me

Mev NA Cloete
MACRO CARD [protected]
[protected]
.

My husband and I went to Makro Strubens Valley on Friday 16th June 2017 to buy a tumble dryer, we went straight up to one of the sales people on the floor of the appliance department and asked to be shown the Defy products. We chose a Defy tumble dryer and then went straight to pay for it at the Multimedia department and subsequently went to the Collections to collect our tumble dryer.

Upon arrival we were asked by the security officer where our "Tax Invoice" was, as it was not stapled together with the other slips we had been given and the tumble dryer could not be released.

All the original paperwork given to us had been stapled together by the cashier when we made payment.

We had given the security officer exactly what the cashier at the Multimedia till had given us.

The paperwork was also stamped by security as we left the store to drive around to collections, why were we not asked at this point for the Tax Invoice?

Once we were informed at collections that the tumble dryer could not be released as there was no Tax Invoice, we requested that they contact the teller and ask where our Tax Invoice was.

We were told to go back to the store and sort the matter out ourselves. No effort was being made at this department to help either, only excuses were being offered.

We then drove all the way back to the store and went straight to the salesman who sold us the tumble dryer and asked him why had we not received any Tax Invoice?

The salesman returned back to the cashier with me who originally rang up the item and gave us the slips.

The cashier returned his questions with a stare of complete blankness and apathy, she made no attempt to answer, or even find the Invoice or even resolve the matter.

At this point my husband requested that he be refunded as Nobody seemed to know what happened with the Tax invoice.

The manager arrived, did not even apologise to us for the inconvenience or even attempt to find out what had happened to the Tax Invoice, his attitude was on par with the cashiers, he just said, "give them their money back" and walked off. No Apology Nothing!

I find this service to be absolutely disgusting and the incompetence of the Makro staff is something that beggars belief.

The problem is with the lady cashier.

She did not print out our Tax Invoice and give it to us.

NO ONE bothered to investigate the matter or reprimand the cashier for not doing her job properly.

She caused tremendous trouble, inconvenience and stress to the situation that could have been resolved with a bit of effort for all parties involved, the managers behaviour was no better than that of his cashier.