Takealot
Reviews and Complaints

This is the third time I am ordering something and the date is changed on the day of delivery. Its even worse that I too an unpaid leave only to get 3 calls droped by the consultants and some promising to call me back. The other order was delivered on Sunday 24 December at 8am onothe was delivered in the evening at 7pm. Where is there proffessionalism. I dont even know why I keep purchasing big items that are broken. Because even the fridge came dented on the door and the sides but I never wanted to complain.

I order 4 products from takealot thinking this will be another friendly delivery and I can get on with my day but no my parcel was delayed for the second time now with out a reason address was clear were I will be phone nr was on there but no. Yesterday morning I was called by a delivery lady from takealot and she tolled me she was at my location witch was 16 Km away from my the address I have pot down for the delivery.

Easy as 1-2-3 :) ordered 2 bedside tables on the 29/6/22 arrived 5/7/22 - Just marvelous - No fuss and exactly as described

You never disappoint me Im always ordered from you. Could you please find me a 16 line laser level that can be suitable for ceiling and tiling Im struggling a lot looking for this ?

I have bought from Takealot many many times and can truely say they are great, return process is very easy and when I had a problem with one of my deliveries before Christmas it was sorted no problem. I will definetly keep buying from Takealot. Courier guys are great, Takealot staff very helpful. All around great company.

Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot!

This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.

I ordered from Takelot - [protected], immediately after the driver left i informed her that there are missing items and tried calling the Call Centre of which there were no answer, so sent an email from the Takealot system as the driver informed.

PS the driver did scan the barcodes on the boxes when she delivered my order and unfortunately i threw the boxes away as who keeps open boxes lying all over.

There is an Ezviz Camera and Google Chromecast missing in my order and the feedback i got is that all items were delivered and that there are no missing items just because i cant provide the pictures of the barcodes.

This is stealing and no one in the company wants to work or assist you. why doe you guys waist 10 mins of my time to scan the barcodes upon delivery's and then have no record of it.

Its [censored], i want my items or my money back! you guys are lying!

i wil never ever ever in my life order from Takelot again.

In my recent experience shopping with takealot, the frustration and irritation to try and contact this company regarding defective product received 4 times and exchanged 4 times.

I have come to the conclusion, these are cheap Chinese knock off imports Yet advertised as new products.

The refusal for the company to call me to resolve the issue will provide a direct contact number to voice my complaints is unbelievable.

The entire complaint section is hidden behind filtered numbers and uncooperative individuals that will continue to frustrate you hoping that you will go away with the problem. A total lack of transparent communication with the client.

On 28th of June 2024 I made a order worth R489 this is my order #[protected] number.

The takealot app showed that the scheduled delivery is going to be on the 12th of July 2024 at the address I provided I made sure that the address is correct

On the 12th of July 2024 I didn't receive my parcel I asked around at my neighbours was there any parcels delivered here today when I was at work, no nothing

On the 16th of July 2024 the takealot app showed that my parcel was delivered on the 15th of July 2024 but I never received my parcel today is the 17th of July 2024 and I still didn't receive the parcel

I bought girls avent dummies 6-18mnths went to collect it today only to find in the box boys avent 6-18 mnths dummies... This is very upsetting as even on my order it shows girls... Now that I want to return it it shows not returnable to which it's not my fault as I made it clear I want the girls one...

Can some1 please assist regarding this matter as I think it is highly unfair that I should pay for something that my child won't use..

I did order a brushless pump and solar panel for my fish pond on 4 March 20 2024 order nr [protected]. First of all If I buy something I expect it to be in a proper package. Suspect Item was used or returned by another customer. The wire were cut because one wire was shorter than the other one. 2nd the item did not meet my requirements.The item is suitable for a fountain and not a fish pond. I log a return that was rejected because of my reasons. Takealot was suppose to send the item back to me and as the call center request I have to log another return. The item returned to me was a stuffed elephant. I never order an elephant. And ever since the matter was not solved. I am a loyal customer. For more detail send me the email address so that I can send you the details of the emails sent.

On the 13th of April I received an item purchased. The item was not what was advertised on the pictures. I sent all proof to Takealot the same day. I had to send an email as the item was marked "unreturnable" except for broken. Fact is its not what I ordered. Been speaking to Silakhile.L that is now ignoring me.

Please can you help.

Or: [protected]

My Samsung Galaxy Z Flip 4 5G Single Sim 256GB - Graphite (Ref. [protected]) was returned due to a defect and fell into the after 6-month guarantee. On 2 Apr 2024 I received this feedback: "The supplier has advised that your (ITEM) has been replaced". After this, I am still waiting for my phone. The supplier received the return on 9 March 2024. So, 09 March 2024 to today 15 April 2024 and still waiting, not acceptable. Thank you.

My products dimensions are correct on the system and your system is allocating the deliveries to the warehouse according to your policies and procedures. We can't choose which warehouse to deliver to. My items gets rejected because of the dimensions which is not suitable for the warehouse and must be redirected which we can't do because the system tells us where to go and can't decide. This is now the 2nd time and everytime the customers are not getting there products on time because of this procedure. No one can help me to get this problem sorted and at this stage all my deliveries to CPT2 is being rejected and I am making a loss on all those products.

Hii purchased a cell phone and you delivered a cheap cela a that was never added. This was mid February I returned the phone on. The 14th you have not refunded me you declined your own item telling me that you do not sell what you have given me..

I logged a complaints you been sending me automated responses from the 15 of February nothing is being resolved nothing makes sense. You keep telling me that you are working on it. I have logged a consumer complaints and with helo Peter. Your customer service is [censored] with ronoting responses and then asking me to rate your service. Do you not read that the email you keep sending has already been sent.

Morning, I ordered i5 mini pc's, they delivered but with wrong power supplies. So instead of just swopping power supplies, I had to re-send the whole order back.

They credited my account and I had to place another order paying in an extra 2k for the next order. Needles to say, they delivered i3 mini pc's, not what I ordered. Now I have to return again. I am opening a Vodacom Chatz store and this just put a delay on opening this store? Not happy with this service at all.

Order #[protected], 2nd order

Order #[protected], 1st order

I am a regular customer with Takealot and this service is definitely not acceptable.

I bought an office chair from Takealot which after using for a few days was rock hard and made a noise. I communicated with the support at Takealot and were advised to disassemble it, put it in ANY secure box and hand it over to the courier who came to pick it up.

The response was that the item was not in it's original box and had been used. I acted on their instruction. Since my first communication, no one is responding to my emails.

Secondly I purchased computer speakers and to receive free delivery I added more items which I usually would buy at the supermarket or pharmacy. A day before the delivery was to take place, I was advised that the speakers are not available... When I browsed it was indicated that there were "only 4 left". Now they want to deliver the items I don't really need from them and give me a Takealot credit for future purchases... No thank you! I'll buy somewhere else from now. I want my money back, in my account!

Afternoon

Last year in September 2023 I ordered KICHEN RUG (Kx2p) I received a wrong design when return (08.09.2023) when they came to collect, I was off sick they refused to take it back .its still in the office original wrapping very ugly.

Last week I received shoes ( Lolliz Goldern Heels) who are big on me am told they've been won but the heels are clean only the front part is dirty surely that's how they were sent to me.

ive spent R4 8

I would take a smaller size but they don't have before I returned them I TRIED TO GIVE THEM TO MY COLLUEGUE THEY DIDNT FIT HER.

R900 ITS A LOT OF MONEY THAT I CAN GIVE THEM AWAY.

ON THE SAME ORDER I ORDER 5x baby crawling socks I only received 3 I did notify them but nothing its said about that.