Takealot
reviews and complaints

My Samsung Galaxy Z Flip 4 5G Single Sim 256GB - Graphite (Ref. [protected]) was returned due to a defect and fell into the after 6-month guarantee. On 2 Apr 2024 I received this feedback: "The supplier has advised that your (ITEM) has been replaced". After this, I am still waiting for my phone. The supplier received the return on 9 March 2024. So, 09 March 2024 to today 15 April 2024 and still waiting, not acceptable. Thank you.

My products dimensions are correct on the system and your system is allocating the deliveries to the warehouse according to your policies and procedures. We can't choose which warehouse to deliver to. My items gets rejected because of the dimensions which is not suitable for the warehouse and must be redirected which we can't do because the system tells us where to go and can't decide. This is now the 2nd time and everytime the customers are not getting there products on time because of this procedure. No one can help me to get this problem sorted and at this stage all my deliveries to CPT2 is being rejected and I am making a loss on all those products.

Hii purchased a cell phone and you delivered a cheap cela a that was never added. This was mid February I returned the phone on. The 14th you have not refunded me you declined your own item telling me that you do not sell what you have given me..

I logged a complaints you been sending me automated responses from the 15 of February nothing is being resolved nothing makes sense. You keep telling me that you are working on it. I have logged a consumer complaints and with helo Peter. Your customer service is [censored] with ronoting responses and then asking me to rate your service. Do you not read that the email you keep sending has already been sent.

Easy as 1-2-3 :) ordered 2 bedside tables on the 29/6/22 arrived 5/7/22 - Just marvelous - No fuss and exactly as described

You never disappoint me Im always ordered from you. Could you please find me a 16 line laser level that can be suitable for ceiling and tiling Im struggling a lot looking for this ?

I have bought from Takealot many many times and can truely say they are great, return process is very easy and when I had a problem with one of my deliveries before Christmas it was sorted no problem. I will definetly keep buying from Takealot. Courier guys are great, Takealot staff very helpful. All around great company.

Takealot does not fail to please. They notify you by email about sales and discounts and have flash sales with items going for 70% off etc. Once an item was out of stock after I already ordered and paid for it and they emailed me the next day and asked if I would like a Takealot voucher worth what I paid for the item or they would refund me in full. I even bought my laptop from them and it was delivered safely. Keep it up Takealot!

This online shopping site is by far my favourite since its inception, it has gotten progressively better and more efficient as time goes by. There are some great deals to grab always for every occasion and various items you need. Usually, the estimated day of delivery is met a day before and I have always been impressed with how quick and efficient they deliver on time. They keep you posted and updated and at any time can go and track the status of your shipment. Payments and reward bundles make it an ideal way to pay via different channels, such as ebucks etc. The packaging is always impressive and care is given to each and every product to ensure that it is handled with care.

Morning, I ordered i5 mini pc's, they delivered but with wrong power supplies. So instead of just swopping power supplies, I had to re-send the whole order back.

They credited my account and I had to place another order paying in an extra 2k for the next order. Needles to say, they delivered i3 mini pc's, not what I ordered. Now I have to return again. I am opening a Vodacom Chatz store and this just put a delay on opening this store? Not happy with this service at all.

Order #[protected], 2nd order

Order #[protected], 1st order

I am a regular customer with Takealot and this service is definitely not acceptable.

I bought an office chair from Takealot which after using for a few days was rock hard and made a noise. I communicated with the support at Takealot and were advised to disassemble it, put it in ANY secure box and hand it over to the courier who came to pick it up.

The response was that the item was not in it's original box and had been used. I acted on their instruction. Since my first communication, no one is responding to my emails.

Secondly I purchased computer speakers and to receive free delivery I added more items which I usually would buy at the supermarket or pharmacy. A day before the delivery was to take place, I was advised that the speakers are not available... When I browsed it was indicated that there were "only 4 left". Now they want to deliver the items I don't really need from them and give me a Takealot credit for future purchases... No thank you! I'll buy somewhere else from now. I want my money back, in my account!

Afternoon

Last year in September 2023 I ordered KICHEN RUG (Kx2p) I received a wrong design when return (08.09.2023) when they came to collect, I was off sick they refused to take it back .its still in the office original wrapping very ugly.

Last week I received shoes ( Lolliz Goldern Heels) who are big on me am told they've been won but the heels are clean only the front part is dirty surely that's how they were sent to me.

ive spent R4 8

I would take a smaller size but they don't have before I returned them I TRIED TO GIVE THEM TO MY COLLUEGUE THEY DIDNT FIT HER.

R900 ITS A LOT OF MONEY THAT I CAN GIVE THEM AWAY.

ON THE SAME ORDER I ORDER 5x baby crawling socks I only received 3 I did notify them but nothing its said about that.

I had purchased a cellphone for my Patner for Valentines day. I have been saving for 4 months for this, I received the parcel on the 13th. It was left by the gate and I had not agreed to any of that. I don't even know the people that had my parcel. It was cheap cheap phone that was in the box. I gave it back and they are now telling me that don't even sell the product.

Now I am left with Nothing. I have asked you is taking responsibility for what had happened to me and no one is tesponding