Neiman Marcus / The Neiman Marcus Group
Reviews and Complaints

I opened a new Neimans credit account after Xmas 2023 received 5000 bonus points and then discovered today they’re gone because I didn’t use them by Dec 31! Only given 1 week to use them

Called in circle rep had baby crying in background and was not able to help …had no manager to refer me to and said to call corporate!

When I asked how a promotion worked she confused the hell out of me

Neimans has become horrible with customer service wow have times changed!

Good afternoon my son and i recently visited the fashion valley store. My son was looking for jeans, i stepped out to handle a brief important call, as i looked towards the door he is being followed by a large fellow for what reason. I enter the store lokking for my son he calls and explains they didnt have his size in the purple jeans i said ok we will go to another store. The next un exceptable the employees staryed locking doors standing around watching what seems to be the problem... I could no answer with that being said im prepared to file a lawsuit against neiman marcus for racial stereotyping and unsatisfactory customer service

2/6/23 3:00pm CST

Hello -

I am filing this complaint due to the horrible experience I just had with NM customer service. I received 2 Christmas gifts from a family member. Normally, I don't exchange gifts, but these items were 2 that I knew would just gather dust, so I thought I would exchange for store credit and purchase what I did want. Unfortunately, I contracted covid and then had to have unplanned surgery and am just now able to get to the exchange.

Called CS and spoke to the representative, explained my situation and was immediately told that they would not accept a return since it was past 30 days. I tried explaining again that I didn't want a return but store credit. I was able to give CS the name of the person who purchased the items, phone number, address and email address. But, I still wasn't able to receive store credit, because the purchaser didn't list me as the recipient of the items. At this point I asked for a manager and instead of being transferred, I was placed on hold for 20 minutes, which at that point the original representative came back on the phone and said that the manager had refunded the item back to the original card. What?! 1- you didn't transfer me to a manager 2- you took it upon yourself to explain my situation and you got it wrong! 3- you refunded my gift to the purchaser, so now they will know that I didn't like the gift they purchased for me 4- and now you tell me that it will look worse if you try to reverse the refund

I work in retail and I am a manager. And this is unacceptable. All I wanted to do was exchange 2 gifts that were wrapped in NM boxes, that still had their tags on them for store credit. Yes, I realize it was past 30 days (really? people do their Christmas shopping months in advance, you need to re-think this), but from a manager's perspective to keep a customer happy an extension is totally fine, especially when the items are still current and available for purchase, like mine are.

So, now I am unhappy, stuck with 2 gifts that I don't know what to do with and an angry family member who thinks that I am stuck up for not liking what she picked out for me for Christmas.
Classy, Neiman Marcus... really classy.
PS. the value of my 2 gifts was less than $125

I keep purchasing Creed Cologne(Adventus) the spray area is stuck in the lid. I have reached out to Neiman Marcus Manager in Tyson Corner with no resolution! This cologne is very expensive and I feel like there should be some type of resolution. The manager( Justin) referred me to the Creed. I spoke with Mr Conner at [protected] they advised me to always buy directly through them so they will be able to accommodate and resolve the problem. I have pictures that I sent to the manager( Justin) in reference to the defected bottle.

I made a purchase in Austin Texas between September 9-12. I have yet to receive my gift card. My sales associate was Jessica. She shipped my item to me. She stated that she saw the gift card on my account. I called customer service on 11/11/22 and they opened a ticket. Called today and received no update. The reference number is [protected]. At this point this is unacceptable. The same thing happened to me years ago on the only other gift card that I received. I had to call and fight to get that one. This is the very reason I do not participate in gift card events. I am peeved and feel like I should not have to beg and call for something that was advertised and I qualified for. I can be reached at [protected]. I will be filing a complaint with the FTC and attorney generals office.

Neiman Marcus Boca Raton, FL location is not friendly to blacks! On 10/30/2022 Bonnie and the fragrance store manager from the Bond No9 counter racial profiled my sister because she was returning a fragrance for me with a legible receipt within the 30-day return policy. I purchased two fragrances from the Bal Harbour store in Miami Beach, three weeks later I changed my mind, I asked my sister to return the fragrances for me. I gave her a paper receipt for one of the fragrances and an e-mail receipt for the other one because the other fragrance was shipped to me, therefore I had an email receipt. My sister went to the store with the packages and asked to return the fragrances and shared the receipts with the rude racist lady “Bonnie”. Immediately Bonnie’s response was “I will not accept these returns”, why is your sister returning these, were they given to her? My sister told her – no, they were not given to her as gifts, she purchased them with her Neiman’s credit card, and I need you to return them and credit her account please. She still insisted that she would not accept them.

They took pictures of the fragrances -

The manager repeatedly commented by saying “We will not accept this because we don’t think it is legitimate”

We will have to look at the website to see if we sell this fragrance

My sister even showed her the receipt for both purchases, she told her they were not legitimate receipts.

She still insisted that she would not accept them. My sister asked her what her reasons were, she was not able to provide a reason. The question I asked myself, if my sister was a Caucasian woman would Bonnie and the manager have treated her the same way she treated my sister?

After much debate with me on the phone, they completed one return. They refused to return the other fragrance of $600+ and the reason given was because the box was not wrapped. Although I explained to Bonnie that the Acqua Di Parma fragrance came unwrapped and if she did not believe us, she should call the store. Her explanation was, “I simply don’t believe you”. I instantly asked to speak with a general manager. They both refused to call the GM. As my sister was leaving the store, she made a valid point – what if it was my 19-year-old nephew who was returning these fragrances, would they have called the police on him? If We as women were treated this poorly by these two women, how would they have treated a 19-year-old black man with twist in his hair? I have decided that Neiman is not a black friendly place for customers who look like me, therefore I am cancelling my credit card and will be taking my business elsewhere.

Dr. Rose

i place an online order requested 2 day shipping and received an email that the package had shipped the tracking information does not provide any information on the shippement. Need it now is the courier they dont provide any details on ETA of the order. The package is in Irving, TX at a warehouse i was told. I live in Mesquite, TX. This is 30 minutes from were i live.This makes no sense i need the item tonight for an event which it appears wont havent and i've wasted money i could have spent else where. Tracking numbers:

nmg0880000113016

nmg0880000112772

If you have a daughter, I know you hate it when you answer your phone and she is in tears on the other end, today. There is absolutely nothing you can do but try to find out the source and (hopefully) make her feel better. So imagine my distress when I answered my daughter's call today, May 08, 2022, before she had ever left the Beverly Hill's store and she was sobbing.

We purchased a "reception dress" for her upcoming wedding from NM - she scheduled an alteration appointment since it didn't fit as well as she wanted. Because she thought she would be able to find some very nice items for the groomsmen and her father, she intentionally arrived early so she could find the items she was after and still conform to her alteration appointment timeframe. She found the items she was looking for, loved them in fact; however, she couldn't get anyone to assist her with checking out. She ended up just giving up and moving on to her alteration appointment. Once she checked in for her appointment, she was left waiting for an hour and with no updates as to what was taking place and why she was having to wait past her scheduled time. When she checked in for the appointment, she was informed she would be charged $50 for the alteration although, when we purchased the dress it was specifically stated that alterations were complimentary. She ended up just paying the $50 instead of arguing. Customer Service was completely nonexistent during her entire time in the store. She left, wishing she had never gone there and thinking she should have just taken her dress with her. She has zero confidence what was promised will be delivered. Can't say I disagree with her.

As an employer, I understand the constraints any company faces when trying to fill all the jobs available in the company. Our company is suffering because we are unable to find qualified personnel to fill all the vacancies we have. However, NM advertises itself as a service based, elite level retail resource. My daughter's visit has obviously proven this is not the case. While my family does not overtly advertise our wealth, trust me, I could buy anything I wanted in any one of your locations. However, that is not how my daughter was treated and it is a stain on your company. Your company will be the very last I shop when there is something specific I am looking for. I can afford to "shop my conscience" and NM is not somewhere I now want to spend my money.

I only hope that the Beverly Hill's store can manage to have my daughter's dress altered in time for the scheduled pick up date.

For the month of oct and november i have bought appox 15 dresses and have returned 10. I see the debit to my bank, of course, but not a single credit. I am not able to go to my account to get order numbers.
I have access to my orders and returns in wallmart, amazon, bloomingdale, macy's, etc. I have spoken to about 5 people in your company and they only ask me for the order number but i can not give them my order number because i can not access it.

I returned a $698.00 item of clothing.I received a letter from customer service. saying I was 14days past the 30 day return policy and they would return the item to me.I sent the item back exactly as I received it.I did not even remove it from the box.I opened the box and saw the color was not the same as advertised They sent it back to me in a small box and folded in a small plastic bag.This is not acceptable.I have been a Incircle cus. for 40+ years and I never new a item had to be back in 30 days.I just want my money back.
Terry Colvin
Mrs Sam Colvin
[protected]@yahoo.com

I was notified by Fedex by text that my package was delivered on 8/2. The package had to be signed for. I did not sign for the package nor did I receive it. I called Fedex to investigate what happened prior to calling Neiman Marcus and the opened a Case.
They investigated what happen, I had two people come out from Fedex and talk with me to see what happen. After hearing nothing from them in 2 days I put a claim in with Neiman Marcus told them everything I knew. Called Neiman Marcus on 8/7 to see about my claim and Assist Dept said is was denied. I was shocked and called Fedex. Under my case # the man stated that the package was lost. Neiman Marcus did not even call Fedex to see what the case# had. Had they, they would have not denied my claim. I have been a customer for many years, and this is the service I receive when something is lost. Never again will I purchase anything for NM.

I electronically paid NM on 2/4/2021 for a purchase from the short hills mall
payment sent to capitalone to my old acct.
Capitalone could not locate it.
It was paid according to my bank
it took 2 months and over 15 hours and multiple document submissions before capitalone fund the payment.
I feel I should be compensated for the time i spent over their error
The acct was closed.
the sweater didnt even hold up well at all and i couldnt return it since it was over 30 days
I feel that I was badly treated by all parties involved.
I request the sweater be taken back and a refund check sent to me

In January of 2020 I purchased with a gift card (we received for our 50 anniv. ) a Michael Aram Anemone cheese knife set . Due to covid quarantining and not being able to entertain we had not used knives. I used them once at Christmas 12/20. I hand washed them and they were marked. I brought them back to Roosevelt Field, NY store on Sat. 1/30/21, 3:50PM customer service was closed. I spoke with Suzanne who couldn't be bothered. I asked for a manager and she pointed and said, "get her". I asked if she could ask her to come over. Suzanne made a face and shouted to Allison to come over. Allison looked at the cheese knives, which I brought to show that they truly were only used once! She was lost, made a call to prove that I did buy them when and how I said I did. She put the lady on the other end of the phone on speaker. The person on other end was very rude and said, " absolutely not", I waited too long and she became indignant. I tried to explain that because of Covid they remained in the box, your store was closed for months and after finally using them at Christmas I realized that they were defective. She continued to tell me how it was my reasonability, even though the store was closed, to return them. I tried to explain that that was impossible. She then started to speak to Allison (mgr) on phone and not realizing the phone was still on speaker starts balling out Allison for not handling this on her own. Truly not very well taught or professional sales associates. I walked away with the knife set totally disgusted with how this was handled.

I called Michael Aram and they assured me that this was a problem that Nieman Marcus, ( since I had not purchased them from Michael Aram) would settle by replacing them or issuing a credit and sending the knife set back to them as damaged and receive credit.

I did e-mail Karen Katz, Nieman Marcus, in Dallas. Of course, there was no response. I find it hard to believe that due to the financial situation that Nieman Marcus, as well as other large retailers are, in that they can be so rude and uncaring about taking care of a problem that should have been resolved. These knives cost less than $200 but think of all the negative reviews I give to my friends. My son owns a large company that services people and no one would ever be treated the way I was. Not only that, they try to resolve the issue. Customer service has always been very important to me. I can only hope that Suzanne, Allison, mgr, and lady on phone were all having a bad day! I would appreciate consideration being shown for me regarding this unfortunate debacle. Thank you

Aug 25th I applied for the card. Once I received the card I put it away until I wanted to use it.. now October 18th I went on line and order a pair of boots for $255.00 it went through and I received a confirmation email. Then 2-3 hrs later I received a email telling me my order was cancelled... when I called customer service nobody could tell me why, all they said was call card services in the morning... called in the morning and a lady says oh yea Shawn left some notes here saying you have to fax over your photo ID, SS#, utility bill and proof of income! When I asked why do I need to further identify myself! She said Shawn has to explain that. So I said transfer me to Shawn, she did and it went straight to VM... left my Number and Shawn never reached back. Now I feel like I've been profiled because what's the point of me identifying myself and send over the same information I used to get approved for the card in the first place. Nobody has any answers! And if my information was needed AGAIN then why did it take for me to make a order after almost 2 months of having the card. Why didn't they call before or send a letter stating this! Before sending me the card. Now my card is completely Blocked! With NO EXPLANATIONS WHATSOEVER.

My husband purchased me a pair of Gucci Shoes for my Birthday from Neiman Marcus online. He wanted to surprise me.All I can say was that he and I was both disappointed when I tried the shoes on.They were two right shoe!Yes I received two right Gucci shoes! Called customer service department, no sympathy at all! They informed me that the shoes my husband purchased was out of stock, and they could do was refund my money, and I would have to purchase something else. The manager was heartless, she had the nerves to say, well it happened to me before too..I do not or care what happened to her! How can you not check expensive or any items to see if they are correct before they are sent out to a customer.. My birthday was totally ruined