GreaterGood
Reviews and Complaints

Folks, it doesn't matter HOW your order was handled, whether the merchandise was pleasing to you, etc. The question at hand is, Do the funds from what we buy actually go to charitable causes?

Just because something was the wrong size, or the dye in it affected your allergies, has absolutely nothing to do with the most important question, and what I'm trying to find out, which is: Does ANY of our money make it to CHARITY?

Extremely happy with the items that I purchased. They were a good price and good quality for what I paid for it.
As for if a % of the money actually goes to feed animals, I don't know. Wish someone had a definitive answer for me.
Even if it doesn't, I bought an inexpensive item and the quality was lovely so I cannot complain.
I do hope that the money IS donated to where they say it goes. If anyone has a correct answer and not just a guess, wish you would let us all know.

I have purchased 3 pairs of the sport sandals and have been very pleased with them. One pair I have worn part of everyday for over a year and they finally wore out yesterday. They are comfortable and true to size. The only issue is I wish that they came in a more neutral color so that I can wear them with more different color clothes. How about just black and white? I definitely will be ordering more as I need them. Love the coupons as I got a two for one offer. Thanks...

Over the last 5 years I have purchased dozens of items. I usually buy 5-10 items 1-2 times a year for Christmas and birthdays. I have bought jewelry, art items, soaps, ceramics, clothes, hand bags, shoes, and more. The Antique Sari tote bags were of such good quality that I have purchased something like 7 so far.
I have found that the quality and craftsmanship varied between the hundreds of items that they carry. But then, consider that the items come from many different countries and different communities. And I select what I choose to buy carefully so that I can support those communities.

I have purchased from this site & have NEVER had any problems. My orders always come very quickly. Everything I have purchased is very good quality. To hear negative comments & I do feel sorry for their poor experience. I have spoke to customer service with a question about a product. They gave me the information needed & even followed up with an email. As for the review that said "no reputable company charges for return postage", I have never found a company that doesn't make the customer pay for return postage. I have read in their website & the first thing I read is WE ARE A NOT FOR PROFIT CHARITY. I do hope people give them a chance. And for those that can't I do hope they have a better experience with another site.

I have purchased numerous items from the GreatGood site. I have also gotten several of their free offers of the day. The purses, flip-flop, coffee mug and other items were high quality and I love them. The free items are adorable. I got a breast cancer ribbon neck lace and some reusable shopping bags. The bags look like a strawberry, a bunch of grapes and a pineapple. They have a draw string and when you loosen it, the bag pulls out into a decent sized shopping bag. When you are finished you simply stuff the bag back into the pocket and once again it looks like a strawberry etc.
I did buy a tunics twice. The large was too small and the extra large was too big. Sizes vary, I returned both with no problem at all and got my credit back on my card within several days.
I hate that anyone has had a problem with the GreaterGood site. It truly is a great cause.

I have been quietly supporting and buying from this group for years. It's a daily way that I can help animals in need. Always happy with the quality and speed of shipping of the things I've ordered, and excellent customer service. I was not so happy with masks I ordered recently that shrank in the wash -- after all, you have to wash them frequently. However, that is the only thing I have been unhappy with in more than a decade. And even then, the masks are still cute and soft on the face and ears, just rather tight. GreaterGood does everything they say they are doing. It's not just a 'save the pets' group, but all encompassing, including charities for groups of people in need, wildlife and the planet. I love what they are doing, I enjoy reading the website updates, and I am glad that when I need to buy an item, I can shop here for it first and help someone else out in the process. The masks, for example, were 'buy a mask, donate a mask to a health worker, and donate several bowls of pet shelter food' with the single purchase of the mask.

I purchased 2 pair of the black with paw print, shoes. One for me, one for my friend for her bday.
I received mine yesterday. They were black with purple seams and VERY large (I can wear anywhere froma 7 to an 8. I ordered an 8).
Clearly not what I ordered. Then I became concerned that my friend will be getting the same pair, I emailed GreaterGood, they said that it had came to there attention and corrected the issue and then said they'd refund or send the correct item. All I wanted was what I ordered and the correct size.
I email again, tell them thank you for rectifying the situation and sent off my order number.
I mention I ordered a pair for my friend, they send me an email back asking for her order number, as "it's most likely shell receive the wrong ones too"
I then receive and email from them today telling me that the item I wanted is "out of stock" so they are refunding me.
I feel this was all a PURPOSEFUL "mistake" or "problem" or "issue"!
My take is... we will send them the wrong item, if the $#*! well refund them their money, if they dont, it's a win.
The fact that they have made NO EFFORT to get me what I ordered. The fact that they were very flippant about the whole situation, is what makes me believe they just wanted to make a sale at any cost. I also, mentioned that I was going to write a review, the response was "we're sorry you're not happy with our company".
All I'm suggesting is. DO NOT PURCHASE FROM THIS COMPANY, THEY SCREW UP, AND THEY DONT TRY TO FIX IT, AND THEY DO NOT CARE ABOUT CUSTOMER SERVICE... AT ALL!

I have ordered from Greater Goods many times before and have been satisfied with the service & products.
I unfortunately, can not say that now. Recently, I ordered flip flops and a shirt to match. After I ordered this and it was in stock, got a letter that the flip flops were no longer in stock. I had looked at the site a few days after I ordered this and it was still in stock, so don't understand how this happened. I have not received the shirt yet, and was told that I have to wait until next week, Tuesday to cancel order if not received by then. It is very frustrating since I got them to match and have to wait 2 weeks (business days) after the shipping date to know what is happening with shirt. This was frustrating but my recent experience was extremely upsetting!

I ordered a box of masks, a welcome sign, and a poop bag set for my dog. Today, I received a box at my door.
The box was obviously tampered with, as the tape looked like it was re taped. When I opened the cardboard box, I took out the packing slip. The left hand corner of the slip was completely torn off, where information was supposed to be. Inside the cardboard box was a torn box that the masks were supposed to be in and the masks were loose. I looked at the torn box and to my dismay, there was an expiration date on, what should have been the bottom of the box, The expiration date was April 10,2020. Today's date is June 11,2020 so the box of masks that were sent were expired!
The other 2 items were not there. Only the ripped box with the expired date and the loose masks. I called and spoke to the manager and told him the situation. He agreed to give me a refund, I received a refund letter and hopefully will get a refund on my credit. I understand that it is not the companies fault that the box was tampered with and items were missing, but it is the responsibility of the company that sent the masks to have seen that they were expired! Most people, would never think to look at an expiration date so I hope this has not happened to anyone else.
As I said at the beginning, I did have positive experiences with ordering from this company, but this experience has me so upset and unsure of continuing to place orders any more. I was upset about the flip flops and shirt, but sending something that is obviously EXPIRED and having a packing slip ripped and items missing needs to be corrected!

So, I was trying to buy some stuff from GreaterGood, and I accidentally ordered three of the same thing instead of just one. I realized my mistake pretty quickly and sent them an email asking for a refund for two of the items. But, guess what? They said no! Apparently, my order had already been processed in their system in just a few minutes. I mean, come on, can't they just cancel it? And then they told me that I could return the items, but I would have to pay for tracking. That's just not fair, man.

Honestly, I don't think I'll ever shop at GreaterGood again. There are plenty of other websites out there that sell stuff for animals. And you know what? I think they should change their name. How can they call themselves "GreaterGood" when they won't even give me a refund for a simple mistake? It's just not right.

I recently made a purchase from GreaterGood and I have to say, I am quite disappointed with my experience. I saw that they had a sale on a set that included a tank top with a zippered hoodie, so I decided to buy it for my daughter and niece. However, when I received my order, I noticed that the hoodies were missing. I immediately called their customer service to inquire about the missing items.

To my surprise, I was told that there was a drop-down box during the checkout process that I didn't check in order to receive the hoodies. I was informed that the special was no longer available and that I would have to pay the full price if I wanted to get the hoodies. I was quite upset about this and expressed my frustration to the customer service representative. They told me that many others had complained about the same issue and that the website was very misleading.

I have ordered from GreaterGood many times before and have never had any problems until now. I am very discouraged by this experience and I don't think I will be ordering from them again. Their customer service is not up to par and I am not happy with how they handled this situation. I feel like I was ripped off and it's a shame because I thought GreaterGood was a reputable company.

Overall, I would not recommend ordering from GreaterGood. Their website is misleading and their customer service is lacking. It's a shame because I have had good experiences with them in the past, but this recent experience has left a bad taste in my mouth. I hope they can improve their services in the future, but for now, I will be taking my business elsewhere.

I've been a supporter of Greater Good's work for over a dozen years because I like the idea of also supporting charities when I shop. They've lost my business as of today, however, and I'm spreading the word why you shouldn't shop with them either. Or at least be very, very careful with your order!

I ordered an item that - when I received it - was very different from what was described on the Greater Good site. When I called about returning it, I was told I'd have to pay for the return shipping - which would come to more than the cost of the item. What the heck?! No other reputable company requires customers to pay for return shipping on items that aren't as described on their website. Even companies that provide free shipping. It's a total rip-off!

I was really disappointed with the customer service I received when I called to complain about the item. The representative I spoke with was rude and unhelpful, and seemed like they didn't care at all about my issue. It was really frustrating and made me feel like my business wasn't valued at all.

Overall, I would not recommend shopping with Greater Good. While their mission to support charities is admirable, their customer service and return policy are not up to par with other companies. If you do decide to shop with them, be very careful with your order and make sure you read the item descriptions carefully before making a purchase. Otherwise, you might end up with a product that's nothing like what you expected and be stuck paying for return shipping.

I gotta say, I was pretty excited to place an order on GreaterGood.com. I mean, they've got some pretty cool stuff on there, and I was in the market for a new tunic and a couple of purses. So, I placed my order on May 4th, 2017, and got an email saying that it had been shipped via DHL on May 6th, 2017. According to the tracking information, it was in Stow, OH on May 10th, 2017.

Now, I had the items sent to my PO Box, and I've been checking it pretty regularly since May 11th, 2017. I checked again on May 13th, 2017, and still no order. I mean, what gives? My husband is going to the post office today, May 15th, 2017, to see if the package is there, even though the tracking still says it's in Stow, OH as of May 10th, 2017.

Honestly, if it's not there, I don't think I'll be ordering from Greater Good ever again. It'll be like that one time I ordered from Dresslily and didn't realize until it was too late that they were in China. It took forever to get my refund back from them. But, I mean, Greater Good is in the U.S., so it shouldn't take this long for my order to come.

I'm just hoping that this is all some kind of mistake and that my order will show up soon. I mean, I really want that tunic and those purses. But, if it doesn't, I'll have to take my business elsewhere.

I had a not-so-great experience with GreaterGood when my son ordered me a pair of boots for Christmas in the wrong size. When I called to exchange them, the woman I spoke to was not very friendly and didn't seem interested in helping me out. Despite this, I was able to find the boots I wanted in the correct size on sale and in stock, so I returned the original pair on my own dime.

However, I ended up waiting for two whole weeks before calling to inquire about my replacement pair. The man I spoke to on the phone was just as rude and uninterested as the woman I had spoken to before. He informed me that the boots were now out of stock and that they had simply refunded my money. To make matters worse, I noticed that the boots were now double the price and all sizes were marked as out of stock.

Needless to say, I was extremely disappointed with the customer service I received from GreaterGood. They were downright rude and made no effort to try to resolve any of the issues I had encountered. It's a shame, because I had heard good things about their products and mission before this experience. I hope they can improve their customer service in the future so that others don't have to go through what I did.

I recently made a purchase from GreaterGood, specifically from The Rainforest Site and Animal Rescue, and I have mixed feelings about my experience. I bought two items from The Rainforest Site, which is a part of GreaterGood, and two other items from Animal Rescue and Greater Good itself. The Animal Rescue and Greater Good gifts I purchased came with cards that showed where the costs of these items were applied, which was a nice touch.

However, I had a frustrating experience when I called GreaterGood to ask for two Rainforest Site cards to include with my gifts for my granddaughters. I spoke with a man named Cole, who was very rude and seemed to have no idea what he was talking about. He eventually agreed to send me an email with information about where a portion of the costs went, but then he abruptly hung up on me. When I received the email, it was actually about The Animal Rescue, not The Rainforest Site. This was very disappointing and made me question the quality of their employees.

To make matters worse, the items I purchased were not of good quality either. I have decided to return them and will not be making any future purchases from GreaterGood. It's a shame because I really wanted to support their causes, but their poor customer service and low-quality products have left a bad taste in my mouth.

I recently made a purchase from GreaterGood and I must say, I was not impressed with the quality of the clothing. I ordered 1 coat, 6 tops, and 3 dresses, but when I received the package, I noticed a strong smell of cheap dye and the clothing lacked quality. I was disappointed, so I contacted the company to return all of the items.

After waiting for a month, I realized that the credit for my return had not been issued to my credit card. I contacted the company again, but they claimed that I did not return anything. I was frustrated, so I emailed them a copy of my return postage receipt and the tracking information to prove that the package had arrived. However, they did not call me back as promised.

I decided to call them instead, but they informed me that they had only received 2 shirts back. This was strange, as the whole shipment was together. They then told me that they would only give me store credit due to the length of time that had passed. I was not happy about this, as it was their fault, not mine.

When I tried to use the store credit, they told me that it didn't exist! I was extremely frustrated and disappointed with the whole experience. I would not recommend using this company unless you have money to burn and enjoy talking to crabby employees in the return department.

Overall, my experience with GreaterGood was not a positive one. The quality of the clothing was poor, and the customer service was lacking. It was frustrating to deal with the return process, and I was not satisfied with the outcome. I would advise others to be cautious when making purchases from this company.

So, I decided to give GreaterGood a try and placed an order in the evening. However, when I received the confirmation email, I noticed that one of the items I ordered had been changed from black to purple. I immediately tried to call their customer service, but they were closed. I went online to check the item again, but to my surprise, it was no longer available. The item in question was a Black or Purple Paws slap watch, and I was really looking forward to receiving it.

The next morning, as soon as they opened, I called GreaterGood to inquire about the watch. The representative, Alex, informed me that the black version was sold out and that I had taken the last purple one. I requested that they credit my account since I didn't want the purple watch, but Alex informed me that the order was already shipping. I was not happy about this situation. It's not about the money, but the fact that they sent me a color I didn't want just because the black one was sold out. Now, I have to send it back, which will cost me money.

I must say that I was disappointed with the customer service I received from GreaterGood. This is not the way to treat customers, and I will never use this company again. It's a shame because I donate hundreds of dollars yearly to Pet Rescue, and I was hoping to support a company that shares my values. However, after this experience, I will have to look elsewhere for my pet-related purchases.

In conclusion, I would not recommend GreaterGood to anyone looking for a reliable and customer-focused company. Their poor customer service and lack of consideration for their customers' preferences are unacceptable.

Yo, so I saw someone else talking about GreaterGood and I gotta say, I had a pretty similar experience. Like, if you wanna change the size of something you ordered, you're pretty much screwed. Even if you try to do it right after you place the order, there's no way to make it happen. I hit up customer service a bunch of times right after I ordered something and they straight up told me there was no way to change the size, even though the order hadn't even shipped yet. They told me I had to send it back for an exchange, but they wouldn't give me a return label. So I had to pay for the shipping myself, which was a total bummer.

Anyway, I sent it back and they told me the item was out of stock, which was a huge letdown. They gave me a refund, but it was only for the cost of the item itself, not the tax or the original shipping or the return shipping. So I ended up paying more than the item actually cost and I didn't even get to keep it. It was a total waste of time and money.

I really hope they figure out a way to let people change their orders before they ship them out. If they don't, I'm never gonna order from them again. It's just not worth the hassle and the extra expense.

I recently stumbled upon GreaterGood.com and I have to say, I was quite disappointed with what I found. It seems that this for-profit business is using the tragedy of the Tiananmen Massacre for their own marketing purposes. As someone who values respect and empathy for victims and their families, I find this behavior to be quite distasteful.

It's a shame that even after 26 years, the Chinese government continues to whitewash the history of Tiananmen and prevent the victims' families from having a proper memorial. And now, to add insult to injury, GreaterGood.com is using this occasion of sorrow to take advantage of good people's good will and entice them to submit their personal information.

I urge you not to submit your name to them. It's important to warn others about this site and expose them for who they really are - an unscrupulous business using others' misery to make a quick buck. It's truly sad that in today's world, nothing seems to be sacred anymore.

In conclusion, I would advise anyone who values respect and empathy to steer clear of GreaterGood.com. Let's not support businesses that victimize the victims and their families for their own gain.

On July 1, 2020, I ordered a face mask through GreaterGood and the code to give a ventilator face mask to front line workers GIVEAMASK would not work. Customer service told me that they would not honor the GIVEAMASK to front line workers as advertised on the site because I had not entered the code when ordering which was impossible to do. It is false advertising.

I bought two pairs of pajamas and a face mask off the Rainforest site at GreaterGood.com. I paid for them. They said they were shipped. But they never arrived. I've tried unsuccessfully to get a hold of them. I've never received any communications from them whatsoever. No explanation, no excuse, no offer of a refund. They just took my money and disappeared. I will never support them again.

Today when I opened each of the following sites I received the following message:

The requested URL was rejected. Please email customerservice @ greatergood . com (remove spaces) with the support ID below.

Support ID [protected]

I hope that I can open the site tomorrow because daily I visit these two sites to click to help animals and women to get mammograms.

Thank you in advance.
Pamela S Koeller

I still have not received my necklace yet. I did receive my door mat witch I love. I order it a few weeks ago. I placed the order on or around Aug.6th. The order number is [protected]. I don't know if this is just for the door mat or for the whole order. Hope you can help me out. I really want the necklace. It has a lot of meaning to me. My address is 3748 S. Paseo De Los Nardos Green Valley, AZ. 85614.

Order Number [protected]

The mug I received has small sharp chips of ceramic stuck to the bottom of the mug. These could come loose and be swallowed, Thus representing a dangerous, life threatening injury, should they come loose and be swallowed

Could you please send me a return label, and a new item.

Thank you for your consideration 

Caryn Mooiman 

Sent from my Galaxy Tab® S2
As of this date I have not received a reply to my request

Please don't order from this site www.greatergood.com they are the worst ever! I tried to make an order here but it was cancelled within first 10 minutes. Then I tried again and the same thing happened. Well, I decided that was not a big deal but when I checked my bank statement I found out they actually charged me for those two orders! I contacted them via email and in total sent about 10 messages. When they finally replied they said they did not take my money and that's actually it. After that they did not reply and never gave my money back, this website is an absolute fraud! Please avoid!

I used GreaterGood and ordered a pair of flip flops from them and the ones I received were too small. I just tried them on and returned to the package. I contacted customer service and asked if I could get a refund and they said yes.
I sent the flops back and later they contacted me and said that shoes came in a bad condition and were obviously worn! And they refused to refund my money. Then I asked them to send me those flip flops back but they said that these were already thrown away! How dare they?
Never again!

I bought necklace from the company www.greatergood.com. I got it and the necklace looked great as on the picture. But when I first wore it, the necklace broke. I have no idea how it has happened. I only heard some strange sound and the necklace was in my hands with the broken clasper. The seller of course refused to change it and told that I broke it on purpose. So, be careful if you buy from this company. Not durable products.