Uniqlo
Reviews and Complaints

I've been a loyal customer of Uniqlo for quite some time now, and I must say that I am quite satisfied with their products. Last December, they had a promotion that offered free shipping and a bonus item. I took advantage of this offer and ordered eight pairs of RED socks, with the hope of getting a ninth pair as a bonus. However, when my order arrived, I was surprised to see that I had received nine pairs of PINK socks instead. I immediately contacted their customer service to have the order corrected, but they said that they couldn't do that. They did offer me a full refund and a pre-paid return label, though. They also allowed me to keep the bonus pair, which I later donated to a shelter. However, what really irked me was the fact that they wanted to charge me a restocking fee for their mistake. I had to contact them again to have the fee refunded.

Fast forward to mid-April 2020, when they offered free shipping again. I thought that my previous experience was just an anomaly, so I decided to order eight pairs of RED socks again, without expecting any bonus this time. Unfortunately, when my order arrived, I was once again disappointed to see that I had received eight pairs of PINK socks instead. I immediately requested a return label, but I have no plans of using their online service again. I am also waiting to see if they will try to charge me a restocking fee this time.

Overall, I still like Uniqlo's products, but their online service needs improvement. I hope that they will take steps to ensure that their customers receive the correct items in the future.

I've been shopping at Uniqlo for quite some time now and I have to say, I've had mixed experiences. Recently, my husband purchased a jacket from their website and unfortunately, it didn't live up to our expectations. After wearing it just once, he noticed that there were cuts in the outside back of the jacket and the material was poking out. We were extremely disappointed and decided to reach out to Uniqlo's customer service team to see what could be done.

They asked us to send pictures of the jacket and we did so promptly. However, their response left a lot to be desired. They told us that because my husband had worn the jacket once, they could only offer us a $10 coupon and that the jacket couldn't be returned. We were shocked and upset by this response. My husband has been a loyal customer of Uniqlo for years and we expected better treatment from them.

I decided to respond to their email and express my dissatisfaction with their customer service. I told them that if this was how they treated their long-time customers, they would lose us. Unfortunately, we never heard back from them again. It's a shame because we really liked Uniqlo's products, but we can't continue to support a company that doesn't value its customers.

I have to warn others that if you choose to shop at Uniqlo, you do so at your own risk. If there's a quality issue with your purchase, they may not be willing to help you. It's frustrating because we know that this was a case of manufacturer error. The inside of the jacket was coming out, not on the seam, but in the middle of the jacket! We could have lied and said that the jacket was delivered this way in order to get a full refund, but we don't believe in dishonesty.

In the end, I had to click the stars in order to send this review, which is why there is even 1 star. I hope that Uniqlo takes customer service more seriously in the future and learns to value their loyal customers.

UNIQLO is a brand that has been around for a while now, and I have always known it as a place where my kids shop. I never really thought about shopping there for myself until I was asked a question during an interview about what brand I would associate myself with. Without hesitation, I answered UNIQLO! I love their innovation, recycling, and philosophy.

After that interview, I decided to go shopping at UNIQLO for the first time. I tried on their clothes, and I was positively shocked! I discovered a new dimension of how clothes can feel on you. The comfort, the cosiness, the feeling of a warm hug was just divine. I spent quite a bit of money there and left with a massive bag of UNIQLO clothes.

I think if you try UNIQLO clothes on once, you will never want to go back to the clothes you used to wear. It is a new dimension of comfort, softness, breathability, and sensation. I am bewitched by this brand. I am so glad I said I associate myself with UNIQLO. This is something that everyone needs in their life. It was like a divine encounter between a human being and clothes. I found what I was missing in life.

UNIQLO's hi-tech technology on clothes is second to none. I am so happy with my purchases, and I can't wait to go back and shop some more. Thank you, UNIQLO, for providing such amazing clothes that make me feel comfortable and confident.

I used to really like Uniqlo, but after several terrible customer service experiences, I have now officially decided not to ever do business with them again. The last straw was when I brought back some items from an online order to their Montreal store and was told that they would not accept them back. I was really disappointed because I was prepared to accept a store credit, but they wouldn't even do that. They gave me some obscure excuse about their cash register system, which didn't make any sense to me. So I carried a box all the way to their store for absolutely nothing, and now I have to find a FedEx location to send the items back. It's really frustrating that their own stores do not honor their own returns.

I tried calling customer service, but they told me that they could only do chats. I was really disappointed because I wanted to talk to someone about my experience. It's really clear that the customer is not at the center of their business model. I will boycott them deliberately for that reason. It's really a shame that a company that projects supposedly environmental values had me carry this return back and forth for nothing and is now requesting that I spend even more gasoline to send it back to their warehouse via a third-party provider. Actions speak louder than words!

Overall, my experience with Uniqlo was really awful. I used to be a loyal customer, but now I will never shop there again. It's really disappointing that a company that claims to care about the environment would treat their customers so poorly. I hope that they will change their policies and start putting their customers first.

I had a really bad experience at UNIQLO today (07/01/2023). The employee I dealt with was incredibly rude and refused to return my product, even though it was in perfect condition. She told me that the company never returns money and didn't want to explain why. She just kept saying that it was UNIQLO's problem, not hers. When I asked to speak to the director, she claimed that she was the director herself (although I'm not sure if that was true or not). The director was just as rude and told me to leave. There were lots of other people around who saw how violent and aggressive she was being.

To make matters worse, when I asked for her name, she wrote down a fake name and laughed about it. She clearly didn't care about how upset I was or how much trouble she was causing me.

I'm really disappointed with UNIQLO and think that employees like this ruin the company's reputation. I'm so upset by the way I was treated that I feel like I have to write truthful reviews about this employee everywhere I can. Her behavior was completely unacceptable and violated the law on the rules of return and communication with buyers. I won't let anyone be rude to me or speak to me like that. I want her to apologize for her cruelty towards me and make things right.

I'm a blogger and I plan to share this experience on my blog as well. I hope that UNIQLO takes this seriously and does something to address the behavior of their employees. No one should have to deal with this kind of treatment when they're just trying to return a product.

Uniqlo is a clothing store that I recently discovered. I was excited to sign up for their special offer and receive a coupon code. However, when I received the code, I noticed that it was for AU instead of the USA. I immediately contacted Uniqlo customer service via email to explain the situation. They responded by telling me to call their customer service directly so they could help me place an order.

I called their customer service line, but unfortunately, they were not very helpful. They told me to re-sign up for the USA page and wait up to 3 business days to receive the coupon code. This was frustrating because their website clearly states that you will receive a special welcome offer within 24 hours of signing up for Uniqlo News. If it really takes up to 3 business days, they should correct the information on their website to avoid misleading customers.

To make matters worse, the customer service representatives I spoke with were not very friendly. They sounded annoyed and had a lazy tone. I even heard one of them eating and swallowing something while talking to me. I'm not sure if they're allowed to eat while on the phone, but it was unprofessional and made me feel uncomfortable.

I also noticed that if you have a good conversation with them, they ask you to take a survey before ending the call. However, if the conversation wasn't good, they don't ask for a survey. This seems like a dishonest practice to me.

Overall, my experience with Uniqlo was very disappointing. I shopped with them a few times, but I don't think I'll be returning. Their customer service was unhelpful and unfriendly, and their website information was misleading. I hope they can improve in the future.

This company is not good at all. I wouldn't even give them a star if I could. They are the worst company I have ever shopped with. I had a really bad experience with them both on the logistics side and customer service side. I feel like I got scammed by them. I ordered a few pairs of pants with alterations online in September 2019. They said that the alterations were free on the website, but they ended up charging me for them. I had to call in and request a refund. Then they sent the package to the wrong location, so I had to call in again to track it down. It took them a whole week to get it sorted out. So instead of waiting for 3 weeks, which is already a long time, I had to wait another week because of their mistake. A couple of the pants didn't fit right, so I returned them in November 2019. I got an email in mid-December 2019 saying that they had received the pants and refunded me. But I never got the refund. I ended up calling customer service to figure out what was going on. They told me that it was a system issue they were having and that it would be resolved in a couple of weeks. But come mid-January 2020, I still hadn't received my refund. I called customer service again, and they gave me the same answer, to wait a couple of weeks as they were still trying to resolve it. This same cycle went on for another month. As of today, the end of February 2020, I still haven't received my refund, and I don't think I ever will. It's already too late to do a chargeback since it's past 120 days. I will never shop at Uniqlo again! They are a horrible company.

My experience with Uniqlo was really bad. I went to their store in North Point, Hong Kong, hoping to find some good clothes. But, unfortunately, I was disappointed. The customer loyalty of this company is non-existent. They just don't care about their customers. I had a problem with the size and fit of a particular style that I bought. Uniqlo had adjusted the size and fit of the product without changing the measurements shown on the label. They did nothing to inform customers that the product had changed, even though the general description of the product was the same. I bought 4 items, thinking they were the same as those I'd bought previously, but they no longer fitted properly. When I asked for an exchange or a refund, they refused to help me. They didn't accept any fault, even though it was clearly their fault.

Good service requires proper treatment of customers and accepting fault when appropriate. But, unfortunately, Uniqlo doesn't understand this. My experience with Uniqlo was the worst that I've ever experienced worldwide. I tried to give the sales staff constructive feedback about the problem, but it made absolutely no difference. The sales manager, Andrea, was worse than a parrot and just wouldn't listen. Once Uniqlo has your money, they are not interested in providing after-sales service.

If the style stays the same, customers must be told if there has been a slight change in size. It's very unfair treatment by Uniqlo, and they should be ashamed of themselves. They have no respect for their customers. This wouldn't happen in other major branded shops in Europe, UK, Australia, or America. Uniqlo definitely has the worst after-sales service of any major retailer that I've ever experienced.

In conclusion, I would not recommend Uniqlo to anyone. They don't care about their customers, and they don't provide good service. If you want to buy good clothes, go to other major branded shops.

I recently made an online purchase from Uniqlo.com, ordering five items that unfortunately turned out to be the wrong size. I decided to call their customer service to see if I could exchange the items, but was disappointed to find that the wait time on the phone was much longer than expected.

After finally getting through to a representative, I was informed that the only way to exchange the items was to physically go to a store and that there was no way to check if the items were in stock or to have them reversed. I decided to make the trip to the store, but was surprised to find that I had to search for the five items myself.

To make matters worse, I was then told that they could only exchange four of the items because one was an online exclusive. However, the manager suggested that I call customer support to see if they could help with the online exclusive item. Unfortunately, when I called customer support, I was informed that they do not re-ship items and that the only option was to return the item.

I was frustrated by the lack of communication between the different services offered by Uniqlo and the fact that there was no way to exchange an online exclusive item. It would have been helpful if this information was clearly stated on the website or if the first customer service representative had informed me of this during our initial call.

Despite the good quality of their clothing for the price point, I found the hassle and unknowledgeable customer service representatives to be too much of a hassle. I will be returning everything and will not be purchasing from Uniqlo again. Overall, I give them two stars.

I have been a loyal customer of UNIQLO for over a decade now. I remember when they first opened up in NYC back in [protected], and I was immediately drawn to their stores and their simplistic approach to fashion. Over the years, I have purchased many of their products, including their Heat-Tech items, jackets, and basics. However, despite my love for their products, I have noticed that UNIQLO fails to adhere to modern customer service practices.

One issue I encountered was when they accidentally charged me sales tax for clothes, even though NYC does not have sales tax on clothes. Although it was only a few dollars, I had a hard time getting through to their customer service team, and when I finally did, they never refunded me the difference. While I forgave this mistake, it did leave a sour taste in my mouth.

Another issue I have noticed is their inconsistent sizing. I typically wear a size small, but I have found that their jackets are often ridiculously large. I even tried ordering an XXS, but it was still too big! While I thought this was no big deal, as I could simply return the items to the store, I was disappointed to learn that UNIQLO no longer accepts online returns in-store. This means that I had to pay $2.75 to take a train to the store, only to find out that they could only do an equal exchange in-store and refunds were no longer an option.

This change in their return policy is honestly such a backwards decision on their part that I am no longer going to buy from UNIQLO. Not only did I waste time and money commuting to the store, but I also wasted so much time for no reason. I was completely infuriated! While I still think that the quality of most of their products is pretty good, and the prices aren't too high, this change in their return policy has left me feeling frustrated and disappointed. As a result, I am giving them a 3-star rating, but I will not be purchasing from them until they change their return policy back to the way it was before.

My error

Went onto chat

Advised to take back to Oxford st store

My friend did it for me with the receipt but staff would not accept

I do not live in london

No easy way to evidence conversation with chat person

Receipt provided below as requested

Did not appear to be a satisfactory resolution via the Uniqlo chat facility.

Unable to get through to store by telephone as constantly engaged

Having bought a dress in Oxford St branch of Uniqlo I decided once I got home I didn’t not like it and wanted to return it. While purchasing the dress I downloaded the app which allowed me a 10% discount. I was told the receipt for the purchase would also be on the app as it is connected to my email address. I then tried to return the dress to Regent st branch but I didn’t have the physical receipt (only the purchase history) on the app. Which I was told would act as a receipt. I was only offered an exchange. I then went to Spitalfields branch to try a few things on to exchange but was told I would only get sale price. I purchased the dress full price and the date on the app can prove this. All sales assistants and managers in all these stores were unhelpful. Kept saying ‘it’s policy’ and gave me zero reason why they couldn’t help. I’m not left with a dress a don’t want. Disgusting attitude and no help from anyone.

Uniqlo is a great online store that offers a wide range of clothing options for men, women, and children. They have a unique feature called GiftNow, which allows you to send gifts to your loved ones without worrying about the hassle of returns or exchanges. However, there are a few things you should know before using this feature.

Firstly, if you use GiftNow, Uniqlo will apply an estimated tax based on the highest sales tax in the country, which is currently in California at a whopping 12%. This tax will be applied regardless of whether your state charges sales tax on clothing or not. This means that if you send someone a gift worth $200, you will inadvertently give the recipient an extra $24. This may not seem like a lot, but it can add up if you are sending multiple gifts.

Secondly, if the recipient lives in a state where no sales tax is charged, they will receive the tax amount in the form of a gift card. This is done without your prior approval, so you may not even be aware that this has happened. If the recipient never redeems the gift card, Uniqlo benefits from the unused amount. This may not be a big deal for some people, but it is something to keep in mind if you are on a tight budget.

Despite these minor issues, Uniqlo is still a great online store that offers high-quality clothing at affordable prices. They have a wide range of styles to choose from, so you are sure to find something that suits your taste. Their website is easy to navigate, and their customer service is top-notch. If you are looking for a reliable online store to shop for clothing, Uniqlo is definitely worth checking out.

I recently made a purchase on Uniqlo.com and unfortunately, the two shirts I received did not fit me well. It was more of a style issue rather than a problem with the fabric or manufacturing. I decided to return them in a single bag, knowing that I would have to pay for the return shipping. The cost of the return shipping was not too bad, but it was still a bit pricey at $7.99.

However, when I received my refund, I noticed that they had deducted an additional $7 from it. I was confused and frustrated, so I decided to reach out to their online help. Unfortunately, there was no email or phone option available, so I had to use the chat feature.

After speaking with a representative, I learned that the additional $7 deduction was a "return fee" that they charge for all returns. This was surprising to me, as I had returned the items in good condition and I had not seen any mention of this fee during the checkout process.

In the end, my return of a $40 item ended up costing me $15, and my refund was only about $25. While the representative did offer me a one-time exception on the fee, I have decided to cancel my account with Uniqlo because I expect normal clothing returns to only cost me the return shipping.

Overall, I would not recommend shopping on Uniqlo.com unless you are absolutely sure about what you want to purchase. The return process can be quite costly and the lack of communication about the return fee was frustrating.

Uniqlo, oh boy, where do I even begin? Let's start with their return policy. It's absolutely terrible. I mean, come on, no exchanges on any baby items? Even if it's completely unopened and sealed in its original package? That's just ridiculous. I recently tried to exchange a baby item that was brand new and sealed, but they wouldn't budge. And to make matters worse, their customer service is just as bad. Both in-store and online, they simply told me to go look at the policy. Really? That's the best you can do?

I don't understand why a global business like Uniqlo can't accommodate a simple gift exchange. I mean, Amazon has a 3-month exchange policy on all baby items, and even offers free returns. And just about everything in retail stores can be exchanged, so why can't Uniqlo? It's just mind-boggling.

I discovered Uniqlo while traveling in Asia and the US, and I have to say, Uniqlo Canada sucks. Their policies and customer service are just not up to par. So, my advice to you is to not buy any baby gifts from Uniqlo. Since they're not exchangeable, it's just not worth the risk. Baby needs always change, so it's better to go somewhere else where you can exchange items hassle-free.

Overall, I'm just really disappointed with Uniqlo. They have some great products, but their policies and customer service just ruin the whole experience. I hope they can improve in the future, but until then, I'll be taking my business elsewhere.

I recently visited the Uniqlo store and I must say, I was quite disappointed with my experience. While they advertise in-store discounts, it seems that depending on where you come from, you may not be eligible for these discounts. This was quite frustrating for me as I had come in with the expectation of receiving a discount, only to be told that I was not eligible.

Furthermore, when I asked for help in store, the staff were not very helpful at all. In fact, they told me that I was not the only one with this problem, but did not offer any solutions or assistance to help me solve the issue. I found this to be quite unprofessional and it left a bad taste in my mouth.

When I tried to seek help online, I was met with a lack of ability to help and rudeness. It seems that because I did not make the purchase online, the online customer service representative was not willing to assist me and instead asked me to go back to the store I purchased from. This was quite frustrating as I had already visited the store and received no help.

Overall, I would say that there are much better stores out there to purchase products from. The quality of the products at Uniqlo is not exceptional and the customer service leaves much to be desired. I would recommend looking elsewhere for your shopping needs.

I recently visited the Uniqlo website and was impressed with the variety of clothing options available. From stylish jackets to comfortable loungewear, there was something for everyone. However, I did notice a few spelling errors on the website which made it difficult to navigate at times.

Despite this, I decided to visit a physical Uniqlo store in Brussels for a more hands-on shopping experience. Unfortunately, my visit did not go as planned. As I was leaving the store, a security guard stopped me and accused me of not paying for an item. The cashier seemed confused and had no recollection of the item in question.

I was then taken to a small room upstairs and made to wait while another security guard watched the footage from the cashier on camera. Despite my protests and apologies, I was treated like a criminal and made to feel embarrassed and humiliated.

I understand the need for security measures in stores, but the way I was treated was unacceptable. It is important for businesses to treat their customers with respect and dignity, even in situations where there may be suspicion of theft.

Overall, my experience with Uniqlo was disappointing and I am hesitant to shop there again in the future. I hope that they will take steps to improve their customer service and ensure that all customers are treated fairly and with kindness.

I absolutely adore Uniqlo's down jackets and other items. They are always my go-to when I need to update my wardrobe. I usually opt for the "collect at convenience" store option as I have a neighbor who is not very reliable when it comes to receiving packages. Despite my repeated requests to couriers not to leave my packages with him, they still do, and I never end up receiving them.

Unfortunately, the last three orders I have placed with Uniqlo have been lost. When I track my orders with HERMES, I see the dreaded message "missing pre-advice," which means that my item is now lost and will be returned to Uniqlo. After the first two lost orders, Uniqlo assured me that this was just an IT error and that it had been fixed. However, when I placed another order, the same thing happened again.

To make matters worse, the most recent order I placed was a gift for my God Daughter's birthday, and she had specifically asked for it. I was devastated when I found out that it had been lost in transit.

After the first two lost orders, Uniqlo did offer me codes for 10% off and free postage, but to be honest, I don't think I will be using them again. It's just too frustrating to have my orders constantly lost in transit, especially when they are gifts for loved ones.

Overall, I still love Uniqlo's products, but I am disappointed in their delivery service. I hope that they can improve their shipping methods so that I can continue to shop with them in the future.

This holiday season, I decided to check out Uniqlo, an online store that is not known for its American quality, customer satisfaction, or high standards. I purchased some items for my daughter, but unfortunately, she did not like them. The fit was poor, and there were see-through feathers sticking out of the winter jacket. Despite spending a total of $140, I was disappointed to find out that the store would not do anything for me without a receipt. They refused to offer a return or exchange for other items of the same price or more. The only option available was to exchange the items for a different size of the same product.

I was surprised that Uniqlo did not hold up to the same standards as other American stores. American stores are known for their commitment to customer satisfaction and helping customers find items that fit. However, this Chinese outlet did not seem to care about consumer rights. They violated my right to choose and my right to be educated about their return policy. No one in the store informed me at the time of purchase that without a receipt, I would not be able to return or exchange the items. Perhaps I should have taken a photo of my check to avoid this situation.

Overall, I was disappointed with my experience at Uniqlo. The poor quality of the items and the lack of customer service left me feeling frustrated and dissatisfied. I would not recommend this store to anyone looking for high-quality items and excellent customer service.

Expect to experience some delays with your online orders when shopping at Uniqlo. If you call to inquire about the status of your order, you may be told to wait one or two more days, even if the advertised delivery date has already passed.

If your order has not yet shipped, they will take no action unless you call them again. This has been a recurring issue with my past orders. While they sometimes offer online promo codes to compensate for any inconvenience, oftentimes they do not. It can be frustrating to have to spend another three days checking on your order.

It seems that Uniqlo does not prioritize improving their customer service or finding out what went wrong with orders to fix recurring issues. As a result, it is up to customers to be frustrated and there is little they can do about it. This is very disappointing, as I had hoped that Uniqlo would make improvements and progress in offering a better online shopping experience, but they have not.

Uniqlo is a store that I recently had a bad experience with. I had to return a faulty item and their handling of the situation was not good. I was not planning on writing a review, but I feel like I have no other choice. They refused to give me a refund or even store credit, even though I had missed their return window by only a couple of days. I explained to them that I had just returned from a trip and couldn't have returned it any earlier. I even had proof in the form of a plane ticket! I was so disappointed when they didn't listen to me. I had bought the item as a gift for my friend, and as soon as she put it on, it tore. I wish I had never bought it for her. She lost $30, and I lost 90 minutes of my time trying to solve the issue through their chat service. I had to chat with them twice over the course of two weeks, and they were completely unreasonable. They didn't even provide a phone number to call and talk to a human. I would advise anyone not to buy from Uniqlo. You will regret it if you have any issues with the quality or size of the item you bought. My name is Monica M, and if I could, I would give them a zero-star rating.

I had a really bad experience with Uniqlo. I ordered two Airism camisoles and when they arrived, they smelled like ammonia! I tried to air them out, but it didn't work. I did some research and found out that the camisoles were made of bemberg silk, which apparently includes ammonium in the manufacturing process. I contacted customer service and they said that the camisoles were defective, but didn't offer any solution. So, I returned them.

However, when I received the refund, it wasn't the full amount. Uniqlo had promised to refund the return shipping, but they didn't. I had to email them multiple times to get that back. Then, I had to file a dispute with PayPal to get the last $4.63 back (which was the shipping cost to me). PayPal initially decided in my favor, but then reversed the decision because I didn't upload some documents. This caused a lot of frustration and wasted time.

Overall, I regret buying anything from Uniqlo and I won't be buying anything from them again. The customer service was unhelpful and the whole experience was a hassle. I hope they improve their service in the future.

I ordered a pair of jeans with a 30 inch waist. When they arrived, the waistband measures 35 inches, so they are far too big.

I sent a very clear photograph showing this measurement, however customer service claimed they could not read the numbers, and rejected my request for a free returns label.

The product was not as described on the website. Had the waist measured 30 inches, but we just didn't like the fit, I would have been happy to pay for the return cost. However, as the product was not as described, Uniqlo should be paying this cost.

I have attached the photo. As you can see, the numbers are not hard to read at all, so I don't know why your customer services department could not read them. The tape measure was inserted into the belt loops as per my 2nd image. The end of the measure is against the 35 inches mark on the tape measure indicating this is the total size of the waistband.

These jeans just fell down when my daughter put them on. They were not just 'a bit big', they couldn't physically stay on her.

If I order a 30 inch waistband, the product should have a 30 inch waist band. It shouldn't have a 35 inch waistband. If I'd wanted a 35 inch waistband, I would have ordered a larger size. The label stated 30 inches, but it is not. This is an error by Uniqlo.

How can I ever order anything else, not knowing what size it will be when it arrives? What's the point in ordering a specific size, if the product comes at a different size?

Please help.

Hi there,

I am writing to express my extreme dissatisfaction with the level of service that I received from your company one of your representatives today at around 3pm 15th of March 2023, at the store in Rundle Mall Adelaide Australia. I came to request an exchange for a product I had purchased, but unfortunately, I was met with rude and unhelpful behavior.

This representative I spoke with, whose name I do not recall (is a girl I am not sure, but she looks like an Indian, you can check the camera if necessary), refused to exchange the product size for me despite my explanation that I have not even opened the item. She said that I had used the product, which was not the case. I felt offended and belittled by her accusation. After speaking to her for a while, she reluctantly agreed to exchange the size for me. However, I can not ignore the fact that her behavior was unprofessional and uncalled for. If her parents did not educate her in a good manner, I do not mind giving her a class to let her know what the manner is. I cannot begin to describe how angry and offended I felt by her accusations. I had made a legitimate request for an exchange, and yet I was treated like a criminal. This kind of treatment is unacceptable and completely unprofessional. Until now I am still left with a sense of anger and resentment towards your company for allowing such behavior from your representatives.

As a customer, I expect to receive good service and be treated with respect, regardless of the circumstances. I did not appreciate being accused of something I did not do and being made to feel like a burden.

I hope that you will take my complaint seriously and take steps to ensure that this kind of behavior does not happen in the future also I need the person who serviced me to apologies to me. I would appreciate if you could respond to this matter and let me know what actions you plan to take. If I do not receive a satisfactory response, I will be forced to rake future action to ensure that my rights as a customer are respected.

Kind regards,

CC

I purchased a pair of Extra Strech Cotton Blend Waffle Pants (Grey ) from Uniclo store DLF Mall , NOIDA. on the 6th of December 2022. The pants have been worn two times but the fabric has started to come apart. with threads coming out of the weave. on both legs on the upper side from and back. it seems the fabric is old or defected.

Location : Uniclo Store , DLF MALL . NOIDA

Date : 6/12/22

Transaction no: VPS/UNIQLO INDI/[protected]/[protected]/NOIDA

Placed an order online before Christmas in 2021. They never confirmed my order and nothing arrived before Christmas. When I contacted them via email, they told me they did not have any order placed by me. Yet, they tried to charge my credit card. I stopped the charge on my credit card.

In January 2022, lo and behold I receive a package from Uniqlo and then they charged the card. I am trying to return the parka and the only way to do it is through the mail. They told me I had to pay shipping.

1. I can't track my order online
2. I am trying to communicate by chat the first chat agent said he can't track my order
3. Try to communicate and call them on the phone, I waited for 20 minutes after the phone rang the agent canceled me
4. It's been a month and they got my money on my account. I am trying to cancel my order but they don't response on my email

ALL my merino lightweight sweaters develop holes in almost the same place. I LOVE these lightweight sweaters and they are supposed to the the workhorses of my wardrobe. At first I thought it was just a fluke but then they all (including the second batch I bought) developed holes. I would like to get a refund.

Went to the Uniglo nearest my summer home on Michigan Ave in Chicago, IL. From a quality/price standpoint, I see why it is my son's go to store. Customer service leaves a lot to be desired.

I Bought some shirts and a track suit all large size. Took them home and tried on a shirt and the track suit, and it was clear I needed a larger size.

Read the return/exchange policy on receipt and went back to the same store the next day. Clerk informed me that I had taken tags of the track suit and opened the cardboard packaging on shirt, so he would not take either as an exchange. Thus, I have two Uniglo items of clothing that I cannot use.

The receipt bar code for the original purchase is (6620210622132450074040078) dated 06/22/2021 13:26 store 74

The receipt bar code for the exchange is (66202106231408290074020097) dated 06/23/2021 14:10 at store 74

I explained the situation with the clerk, and he was totally unhelpful and disregarded my concerns. Thus, I didn't purchase three items that I would have if I hadn't had such a poor customer experience.

Thank you,

Bradley Wilkinson
[protected]@yahoo.com
[protected]
57 West Burton Place
Chicago, IL 60610

On 5/1/2021 I purchased a jacket. But within 2-3 days I realized that some white fur is coming out of the jacket on its own. I thought maybe it's black color, so dust is coming but later on I noticed it's coming from inside the jacket. The fur is coming out.
I went to the mall to return it, but the manager said it can't be exchanged as my jacket doesn't have a tag. I showed her the bill but she said without tag I will not be able to help you. In India, we remove the tag and then wear the stuff. And who keeps the tag with oneself after removing it.
So I thought to register a complaint. It's really disappointing to see the product getting defected within 2-3 days. I haven't washed/dry-cleaned it yet, still it's happening.
I would like you to help me and get it exchanged please.
I am attaching the pictures of the bill and jacket also.
Kindly revert ASAP.

Regards
Ankit Antil Kumar
[protected]
[protected]@gmail.com