Uniqlo review: Online store

There is no Uniqlo store in Portugal, where I live. Before christmas 2024, I ordered a number of warm winter clothes from the Uniqlo Website, to be delivered to Portugal, to take on a New Year trip to Scotland. But due to the high number of christmas orders, UPS Portugal suffered a meltdown, which meant I did not received my order on the estimated delivery time, and was forced to buy alternative clothing on local stores. Upon returning from my trip, when I received the packages from Uniqlo, the clothes were no longer needed. I proceeded then to return these items, and had to pay 58,41€ to make a return that would otherwise not have been necessary. I find it to be absurd that I have to pay 58,41 euros to return 266,80 euros of clothing, when I am not to blame for the failure of the delivery service. Not to mention the absurdity of Uniqlo not having a free return policy itself.
In addition to this, the functioning of the website itself is a disaster. I printed 2 return labels, one for the order #[protected]-3000736, in which I returned items totalling €207,00, and another for the order #[protected]-2753279, in which I returned items totalling €59,80. These return labels have since disappeared from my website profile, leaving me with no way to track the return or refund of my items.