HanesBrands’s earns a 1.8-star rating from 132 reviews, showing that the majority of clothing shoppers are dissatisfied with their purchases.
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Bad Quality
I have always purchased Hanes brand and had no problems. I recently ordered my husband a 5 pack of pocket tees. The shirts are not like before. They are stiff and itchy feeling. I have washed the shirts no less than 5 times and used fabric softener twice. They are better but not really what they should be. I am disappointed in the brand and will not buy again
Recommendation: Buy a different brand
HanesBrands Complaints 131
Sweats
Hanes has lowered the quality of the sweatpants. The sweatpants no longer stay up because there are fewer rows of stitching and less elastic at the waistband. The underwear also has the same problem. They roll down because the elastic band is different. The cotton material is thinner and the overall quality has diminished. The crew socks have also changed...
Read full review of HanesBrands and 1 commentRN 15763 CA00153
I bought these womens briefs-7/l/g/g
suppose to be high-rise
well, if i wanted bikini underwear, i would have bought them
they certainly are not high rise, and i am truly dissappointed
as i have bought these before with no issue.
Maybe i should just stick to fruit of the loom
i spent [protected] $15.75
[protected] $15.75 with taxes $4.10 = $35.60
pissed beyond belief, because these are just the worst
Claimed loss: REFUND
Desired outcome: WOULD LOVE SOME KIND OF COUPON TO REFUND ME, SINCE THE STORE WILL NOT TAKE BACK, EVEN IF ITS NOT OPENED. BUT I OPENED TO SEE HOW THEY FIT.
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Comfort flex fit, wire free bra, w796
I have purchased more than a dozen of these bras, size L+ over the past couple years because they fit d-ddd cup sizes and are very comfortable.
My complaint is that after washing them a few times, in cold water, and air drying them, the band size stretches out up to additional two inches. Replacing them every month is cost prohibitive.
What do you suggest?
Desired outcome: I'd appreciate your advice to prevent them from stretching out.Thanks,Cindy([protected]@hotmail.com)
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Is HanesBrands Legit?
HanesBrands earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for HanesBrands. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Hanes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up HanesBrands and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While HanesBrands has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 131 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to HanesBrands. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Hanes womens panties size 7
The product is not made good the leg openings are too big! purchased a package with 10 pair in it! They all are the same no elastic around the legs. This was a waste of my money! Have to try a different brand! Neina Haumacher [protected]@gmail.com I used to buy Hanes all the time but now I don't know! When you sent the work overseas that messed up the whole company!
Claimed loss: Lost 15.00 !
Desired outcome: Money back or a BETTER package of panties
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Tube socks
1/24 Wife purchased a package of tube socks for Christmas. Worthless piece of fabric! Only good for one use. After one use and wash. These socks stretch out so bad after 1 day of use. They are no longer wearable. They twist, fall down and completely worthless. It is so sad. Your conpany used to produce a high quality product. Not anymore. The products being sold by tour company today are completely worthless. And I for one will never purchase another hanes product.
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Hanes tables briefs
I purchased a pack of 10 briefs. 4 pair are white which would be awesome however the stitching is way off. Poor workmanship! The seams that are supposed to be on the sides but they are not. The right side is near the front hip bone and the left side is in the back on the butt side. They would be uncomfortable to say the least. I have washed the but not wore them. These are not cheap to purchase. My email address is [protected] if you have any questions.
Desired outcome: A replacement of the 4 pair.
Cotton Tagless Cotton Hi-Cut Womens Underwear
10/5/23
Hi, well I did it again and purchased Hanes Women's underwear at WalMart. I purchased a 10 pair pack. Out of these 10 pairs, 4 of the pairs are a good inch smaller in just the waist than the others. THIS ISSUE HAPPENS EVERY TIME I PURCHASE HANES UNDERWEAR. There are always several pairs that are very small cut. It is almost like they get mixed up with smaller sizes but packaged in packaging. I have periodically stopped purchasing anything from Hanes because this sizing issue happens even with Hanes Tank tops. There is apparently no quality control on sizing. And is a common complaint with Hanes underwear especially. If I had a smaller women living with me I could just share a package, but I don't and I really don't think I should pay for sizes that I did not want. And no, I am returning them because this is a Hanes issue.
Desired outcome: 10 pack of size 8 cotton Hi-Cuts that are all the right size.
Hanes breathable cotton stretch bikinis
9/27/23 purchase Hanes value pack 10 bikinis, breathable cotton stretch. Package boasts no painty lines, no ride up.
However, these panties have minimal elastic stay power, whereas they not only RIDE UP, they slide or shift out of position.
Being a Hanes customer for many years, it was unfortunate that I could not find the comfort fit in my size at the time, so this purchase was, what I thought may be a second best. The package also boasts “feel the softness”it is suspected the softness directly related to the ride up & displacement of the garment. Very disappointing, as most retailers will not accept an opened package.
Desired outcome: At this time I am requesting Hanes consumer service a full refund or to send a voucher to enable the return on this product. (FYI the photos were not loadable on this site).
womens under wear
i bought three packs of womens underr wear and wore them only once and the seams ripped and on some the elastic in the waist broke . i purchased them at walmart in norwich ny and tried to take them back and they said there is nothing they can do i have to contact the company for a refund or replacement
i have always bought this brand and never had a issue .i would like it if the issue could be resolved in a timley manner
Desired outcome: i would like a refund or a replacment please
Hanes Ultimate Men's Underwear Briefs Pack, Full-Rise, Moisture-Wicking Cotton, Black/Grey and White
I purchased these two different 8 pair packs of underwear at Sam's Club. After a couple of washes, the stitching in the waste band came undone on nearly every pair. After wearing and washing I'm unable to return to the store. I would expect the Hanes Name brand to be good, quality underwear no matter where I purchased it. I've always worn Hanes underwear, socks, t-shirts. This is the first time I've ever had any issues with anything.
Desired outcome: I'd like replacements of each pack. They are size large
X-temp Hanes ankle socks
Bought a package of 12 and after only wearing one day the socks are already shedding off the cotton and not wearing good. Have always bought Hanes socks but the quality has gone downhill. Bought at Walmart on 2/7/23. Socks are made too thin and suppose to be cushion socks. size 6-12
Bought at Walmart 5150Roe Blvd
trans id [protected]
ST#0240 OP#009047 TE#47 TR#09038
Desired outcome: I will leave it up to Hanes on the outcome.Just letting you know the quality is terrible.
White briefs size 11
I ordered white briefs size 11 on 2/2/23. Today 2/8/23 I received an email stating the item you ordered became unavailable after your order was place. You were charged for unavailable items. I understand things happen you didn’t have enough inventory or with everything going on in the world things take time to make or get. My problem is, I really like your product and want your product, don’t you want to sell your product or you’re telling me you’re never going to get these in again. That’s what it sounds to me. Why wouldn’t you say there’s going to be a delay or take a little longer or ask for my email and when they become available we will email you. Don’t tell me to call customer service because they were no help! I tried to explain but all she told me one line isn’t aways right. Just because you can still order them today doesn’t mean you have them. Guess what I told her I’ll go to your competitor! I really don’t want to do that I like yours! Better customer Service!
Desired outcome: I would like to still get this product!!!
Hanes premium socks.
I am appalled and very unsatisfied with my recent purchase of Hanes Premium socks. I wore one pair of these socks just one time, and was shocked to find a hole already in the top of the sock.
What kind of quality do Hanes products have these days? Your products used to last for a long time - I would never expect just a 1 day usage.
I bought this package of socks from Target in Hickory NC. Because I live over 1 hour from this store, I seldom shop at this store. And honestly I do not want to drive 2 hours (1 hour each way) to the store for a refund.
Am I to expect that all 12 pair of socks in this package will have holes in them the first day of usage?
My expectation is that Hanes Executive Office will investigate why you current quality is terrible.
Likewise, for my "Satisfaction Guarantee", I would expect Hanes to send me another package of 12 Cushion Crew Premium (OR BETTER) socks.
Desired outcome: for my "Satisfaction Guarantee", I would expect Hanes to send me another package of 12 Cushion Crew Premium (OR BETTER) socks.
RN15736 Women Underwear for incontinence
I love these underwear - but the side seams come apart shortly after starting to wear them (I have lost 3 pairs this way) and I have one pair that the band that runs around the top unraveled half way around. Another pair gone.
I am sorry I am not able to give dates.
Other then the sides giving out I love them ..but you need to get this issue in order or I can't afford to keep buying new ones as they are not exactly the most affordalble underwear on the market.
Desired outcome: I would like either a refund for a new package or a new package sent to me Sz 7 full briefs
Brand new Men's Briefs UNRAVELING ALONG WAIST SEAM !!
Purchased Men's Breifs(6) Underwear 36-38, MultiColor Blue, gray, Black, at WalMart on Nov. 8th, 2022, love the product, fit perfect, comfortable, BUT 1 pair after wearing once, the inside waist seam UNRAVELED after wearing them ONCE ! Very disappointing since I love Hanes and I love the product and plan to buy them again. Please comply by backing your product quality.
Thank you, Keith L. Bonner, [protected], [protected]@gmail.com
2929 SE Ocean Blvd. Unit #H-8
Stuart, FL 34996
Desired outcome: Send new pair or package of product.
Mens white briefs
I bought a 10 pack of mens white briefs at target.
They are the most misshapen mess of underwear I have ever seen. I would expect to see something of this quality at the dollar store NOT HANES!
I will not be purchasing Hanes anymore. I had to turn around and go buy more underwear because they were so uncomfortable for my husband to wear!
I threw all 10 of them away. I would not even donate them, they were that bad!
Hanes QC should be ashamed of themselves.
I hope they take a good look at the mess they call underwear. Would you wear them?
Could you comfortably wear them all day?
I seriously doubt it? I am furious!
Especially when things is are so expensive now!
Desired outcome: Full refund would be wonderful!Retrain quality control!!
Mens Hanes Boxer Briefs
These claim to not stretch out around leg and to be supportive in crotch area. 15 minutes into wearing these, all fail. Legs are loose like shorts, crotch area has no support. 3rd time buying these multi packs. If I can't get some kind of coupon or new large briefs mailed to me, I'll permanently be going to another brand for boxers, briefs, socks etc. Thank you.
Desired outcome: Free Replacement, Coupon Comparable to buying a multipack free of charge, big discount coupons, ship free boxer briefs.
Woman's brief
I purchased a package of woman's panties in June or July this year, and it is the end of August with only 2 pair still undamaged. The seams where the cotton panels are sewn to the thin stretchy fabric have all come undone. They averaged about 3 "wearings" before they rip, since they were rotated with my existing undies. Needless to say, it will be the LAST time I purchase Hanes underwear!
Your new underwear commercial the dude with the camel
It is apparent that the creators of this commercial is a relative of a board member or someone is getting sexual favors. Since I agreed not to use abusive language to express feelings about your commercial. I will come out and state that I will never by your product, Period.
It was reported that Hanes claims that in their underwear survey,* that we are in a recession if the sale of men's underwear drops by 10%. . It just could mean that your commercials sucks.
Bring back Michael Jordan, and don't insult us with your bovine excrement ads.
* Allen Greenspan
Desired outcome: Change you Commerical
Women's underwear
I purchased a six pack (+3) of ribbed underwear to take on vacation; however, the material must have been dry rotted. With the first pair, the elastic came away from the cotton material and with the second pair there were tiny holes in the material as though something had chewed through it. Needless to say, I tossed the remain pairs out and luckily, I brought others to wear. This was horrible for this product to be rotted like this. Hanes is a pretty good brand, and generally I haven't had a problem with your products until now and was very disappointed I was unable to use my purchase.
Desired outcome: Replacement of the underwear or refund the purchase price of $10.49 from Walmart.
Overview of HanesBrands complaint handling
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HanesBrands Contacts
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HanesBrands phone numbersClick up if you have successfully reached HanesBrands by calling phone number 0 0 users reported that they have successfully reached HanesBrands by calling phone number Click down if you have unsuccessfully reached HanesBrands by calling phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling phone number+1 (800) 503-6702+1 (800) 503-6702Click up if you have successfully reached HanesBrands by calling +1 (800) 503-6702 phone number 0 0 users reported that they have successfully reached HanesBrands by calling +1 (800) 503-6702 phone number Click down if you have unsuccessfully reached HanesBrands by calling +1 (800) 503-6702 phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling +1 (800) 503-6702 phone numberHanes+1 (800) 315-0563+1 (800) 315-0563Click up if you have successfully reached HanesBrands by calling +1 (800) 315-0563 phone number 0 0 users reported that they have successfully reached HanesBrands by calling +1 (800) 315-0563 phone number Click down if you have unsuccessfully reached HanesBrands by calling +1 (800) 315-0563 phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling +1 (800) 315-0563 phone numberChampion.com+1 (800) 671-1674+1 (800) 671-1674Click up if you have successfully reached HanesBrands by calling +1 (800) 671-1674 phone number 0 0 users reported that they have successfully reached HanesBrands by calling +1 (800) 671-1674 phone number Click down if you have unsuccessfully reached HanesBrands by calling +1 (800) 671-1674 phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling +1 (800) 671-1674 phone numberOneHanesPlace.com+1 (888) 339-1429+1 (888) 339-1429Click up if you have successfully reached HanesBrands by calling +1 (888) 339-1429 phone number 0 0 users reported that they have successfully reached HanesBrands by calling +1 (888) 339-1429 phone number Click down if you have unsuccessfully reached HanesBrands by calling +1 (888) 339-1429 phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling +1 (888) 339-1429 phone numberMaidenform.com+1 (800) 261-5902+1 (800) 261-5902Click up if you have successfully reached HanesBrands by calling +1 (800) 261-5902 phone number 0 0 users reported that they have successfully reached HanesBrands by calling +1 (800) 261-5902 phone number Click down if you have unsuccessfully reached HanesBrands by calling +1 (800) 261-5902 phone number 0 0 users reported that they have UNsuccessfully reached HanesBrands by calling +1 (800) 261-5902 phone numberJustMySize.com
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HanesBrands emailsconsumer.care@hanes.com100%Confidence score: 100%Supportcarole.crosslin@hanes.com94%Confidence score: 94%communication
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HanesBrands address1000 East Hanes Mill Road, Winston Salem, North Carolina, 27105, United States
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HanesBrands social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 22, 2024
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