JDSports
Reviews and Complaints

On December 23, 2021, my husband decided to do some last-minute Christmas shopping at JD Sports, which is located in the Walden Galleria store. He was hoping to find the perfect pairs of sneakers for both himself and our children. After browsing and picking out six pairs, all amounting to $500+, he was told that they had run out of bags. This triggered some frustration and annoyance from my husband, which is understandable since carrying six pairs of shoes with no bag is not an easy task.

When he asked if he could get some assistance with carrying them or if someone could bring the bags out to him, he was told that he was out of luck. The employees suggested that he either carry them himself or go to another store to request bags. This lack of customer service is concerning as JD Sports should be doing its best to accommodate its customers to ensure they are happy with their experience at the store.

My husband asked to speak with a manager, who was already standing back and watching this situation unfold. However, the only response he received was that they did not have any bags available. Given the circumstances, my husband decided to ask for a refund.

It is truly disappointing that the employees at JD Sports lacked proper customer service training, resulting in such an unacceptable situation. Any business that values its customers would have tried to find a solution to this problem instead of letting a sale walk away. We definitely hope that JD Sports will improve its customer service moving forward to ensure that no other customer will have to go through a similar ordeal.

I recently had an experience with JDSports that left me feeling extremely disappointed and frustrated. I had gone in to return an item, and not only were there no employees wearing masks, but the staff members were incredibly rude and unhelpful.

There were five people standing at the tills, but only one of them was actually serving customers. The others seemed to be just messing around and not taking their roles seriously at all. The girl who was assisting me with my return was particularly dismissive and impatient, insisting that I needed a piece of paper to process the return.

Interestingly, it was the very same piece of paper that they failed to give me when I purchased the item in the first place. Despite having my receipt and paying £70 for the item, she insisted I would only be able to receive £50 back due to a price reduction. I was completely taken aback by her unprofessionalism and unwillingness to help me.

However, another staff member overheard our conversation and decided to step in. They told the girl to process the return and made it clear that they were not going to let me leave without sorting it out. It was such a relief to have someone actually take their customer service seriously, and the return was processed without any further issues.

Overall, I was left feeling extremely dissatisfied with my experience at JDSports. The lack of mask-wearing amongst the employees was concerning, and the unprofessional and unhelpful attitude of the staff was truly disappointing. I will not be shopping at JDSports again, and I would advise others to be cautious when deciding whether or not to visit this store.

Unfortunately, it seems that customers might be in for a frustrating experience should they order from JDSports. One individual recently recounted their own tale of woe on the site. They had placed an order for three items, which seemed to be going well until they received an email saying that only one of them would be arriving. According to the email, the other two items were being refunded due to stock-related issues. However, upon checking the website, the individual discovered that the items seemed to still be available for purchase - a rather confounding situation. Seeking assistance, they contacted the help desk and were told that the order would actually be arriving in two deliveries and that the other two items were in the process of being picked and processed. The individual was willing to give them the benefit of the doubt and waited patiently. Unfortunately, yet another email arrived, this time informing the customer that one or more items were being canceled because they were out of stock. This led to a sense of complete dissatisfaction with the experience, with the individual advising others to avoid JDSports in favor of other retailers.

When I visited JDSports (jdsports.com) on 9/4/21, I was hoping to purchase a pair of shoes and was excited to try them on. However, when I asked the representative to try on a particular shoe, I was informed that the store's policy did not allow customers to try on new releases. This answer left me confused and frustrated, and I requested to speak with the manager.

The manager reiterated the store policy and informed me that I would have to purchase the shoes without trying them on and return them if they did not fit. I expressed to her that this policy was not clearly displayed in the store, which made it difficult for me to know before making my purchase. I also felt that it was presumptuous to assume that everyone knew the policy. When I requested to see where the policy was displayed, the manager refused to show me.

Feeling frustrated and uncertain of what to do, I have since filed a complaint with customer service not once, but twice. Unfortunately, I have yet to receive any response from them. Additionally, I have left a couple of voice mails for the district manager, but again, there has been no follow-up.

Overall, my experience at JDSports was disappointing. While I cannot fault the company for their policies, I do think it is essential that they are more transparent and communicative with customers regarding their procedures. Furthermore, it would be beneficial to have better policies in place to address customer concerns, such as a more responsive customer service department or a clearer way to communicate policies to shoppers. I hope that the company takes steps to improve these aspects of their business so that future customers can enjoy a better shopping experience.

If anyone from JDSports, particularly Ryan Bowland, is reading this review, I would like to be contacted in order to discuss this experience further.

If you're an avid sports enthusiast, you might have come across JDSports.com, an online store that sells sports apparel and equipment. It's convenient to shop for all your sports needs in one place, but there are a few drawbacks to this website that might not sit well with some customers.

One of the main issues is the website itself; it's not the most well-built site out there. Users have reported crashes during the browsing and purchasing process, which can be frustrating. It's difficult to tell whether or not your payment went through, leaving you hanging in suspense. Additionally, the confirmation process takes longer than most other online stores.

However, it's not just the website that's underwhelming - the customer service is lacking as well. It's possible to contact JD through email or online forms, but unfortunately, they don't seem to reply. Users have expressed disappointment at the lack of response to their queries or issues, which is unacceptable in today's customer-focused market.

Perhaps the biggest let-down is that JD offers nothing different than other online stores, except for the poor quality of their website and the lack of customer service. They offer the same products, at similar prices and delivery costs, but fail to offer the after-sales care that customers have come to expect. Once they have your order and your money, JD doesn't seem to care about their customers anymore.

There are, of course, other online sports stores out there that offer the same products, but with superior customer service. In particular, Lifestyle Sports have been praised for their excellent feedback and care for their online customers. In a competitive market, JD will need to step up their game if they hope to retain their customer base.

I had a truly disappointing experience with JDSports.com recently. I ordered a high-quality tracksuit for my boyfriend, valued at ?175, and unfortunately it never arrived. Despite numerous attempts to contact JD, they continuously informed me that Hermes had delivered the package. I completed all necessary forms and followed up with emails, only to be repeatedly brushed off by JD. Frustrated and at a loss, I took my case to PayPal, who closed it despite Hermes' own admission that the parcel was missing. It seems that JD, in some attempt to cover their tracks, had provided PayPal with a tracking number that did not match up with the actual location of the package. This allowed them to skimp on a refund.

Upon realizing the false information provided by JD, I reached out directly to Hermes who confirmed my suspicions that the package was indeed missing. Once again, I returned to JD with the update only to be told that I would need to forward the email to a different department. This seemed to me like a stalling tactic and I hate to say it, but it left me feeling like a criminal. Finally, JD responded telling me that the decision made by PayPal would be upheld and that I would not receive a refund. It is clear to me that JD lied to PayPal in order to close the case and retain my payment, even though they knew the package had gone missing.

What is most concerning about this whole ordeal, is that JD is a well-known and respected company, and yet they chose to act with dishonesty in this situation. The frustrating thing is that JD will still claim their money back off of Hermes, as they have acknowledged that the package went missing, which will be reflected on their billing statement. I cannot fathom why a company would act so disrespectfully to their customers. In the end, I will have to escalate this to my bank as a fraudulent payment, with the proof that the package was never delivered, which JD is aware of but refuses to refund. I hope this is an isolated incident and that JD will work to improve their customer service and uphold their reputation.

It's always disappointing when you receive a product that doesn't meet your expectations. In this case, my wife purchased a pair of Jordans for me from jdsports.com for Christmas. Unfortunately, upon receiving the shoes, I noticed significant damage to the shoe box and scuffed finger prints all over it. As I opened the box and examined the shoes, it became clear that they were already worn, there was hair inside the shoe, dirt on the bottom, and they were scuffed. It's quite disheartening when you invest over $200 in a pair of shoes, only to receive a subpar, used product.

I immediately contacted the store for a refund, hoping for a hassle-free solution. However, I was informed by one of the workers that I would need to come back when the manager was present, as a defective refund required different paperwork. This seemed reasonable enough, so I returned to the store later that day, as advised. Unfortunately, the manager was still not present, despite the worker's assurance that she would be there within 15 minutes. I waited for another 30 minutes, only to be told that the manager still hadn't arrived. At this point, I was growing frustrated, and I inquired about obtaining a regular refund. However, I was informed that it needed to be a defective refund, and that only the manager could process it. The worker wasn't confident in his knowledge of the process and could not assist me. As a result, I suggested calling another store and having them walk him through the process, but he was either unwilling or unable to do so.

The entire experience left me feeling disappointed, and I couldn't help but feel that they lacked proper procedures and quality control. The workers seemed careless, and it appeared as though they just wanted to collect their paycheck without putting forth effort. After returning home and calling customer service, it took nearly 45 minutes of waiting to speak with someone. Finally, I was able to secure a refund.

In conclusion, in light of this experience, I hesitate to purchase anything from JDSports again unless they address their customer service and quality control issues. It's essential for workers to take pride in their work and provide a level of customer service expected of a company with such a reputation. Hopefully, if they focus on these areas, other customers won't have to endure this frustrating experience.

My experience with JDSports (jdsports.com) was absolutely dreadful. I had purchased a jersey from them and requested it to be shipped to Canada. Although it took a while for it to get shipped, I didn't think much of it as it wasn't uncommon for international shipping. However, the delivery took an unusually long time, and the tracking information was barely updating over the course of weeks until it eventually showed that it was a failed delivery returned to the sender. This made no sense to me as I worked from home and was available to accept the delivery. So, I contacted their customer service to sort out the situation.

Unfortunately, their customer service was terrible. Despite explaining my situation, they didn't seem to read my email thoroughly and instead sent me a "Lost parcel" form to fill out. This felt unnecessary, given that the tracking information clearly showed who signed for it at JD Sports. But, to make sure that the item was re-sent, I decided to fill out the form regardless. When I sent it back, to my surprise, I received a refund. I was confused as I hadn't asked for a refund but instead wanted the item delivered. Furthermore, due to the exchange rate, I had lost $20 even though I never received the item in the first place. I had emailed them back to ask why I had received a refund, but they simply ignored my email.

After waiting another couple of days, I sent another email but didn't receive a proper response. All that they said was that a number of items aren't actually in stock, and they have to issue a refund after someone orders. They claimed that this was the reason why they had issued the refund. But, if they had read my email and looked at the order number, they would know that this wasn't the actual situation. To add insult to injury, they didn't even respond to my email and left me feeling completely unsatisfied and unheard.

In the end, I lost money for a transaction that never actually happened. It was disappointing to see that JD Sports couldn't care enough to read my emails carefully and provide a genuine response. Overall, my experience was terrible, and I wouldn't recommend this company to anyone.

My experience with JDSports was less than satisfactory. I ordered a pair of NIKE Air shoes online while I was out of town for work. When I returned home three weeks later, I tried on the shoes only to find out that they were too tight for me. I went to the brand's store at CC Alegro, hoping to be able to return them there. To my surprise, the store personnel informed me that the return process had nothing to do with them and that I had to process the return online using the return slip that came with the shoes.

The return slip had small print that stated deliveries from March and April could be returned until the end of May. I felt relieved because I thought I had three months to return the shoes. However, I was wrong! The return period turned out to be only 30 days, and I was already five days beyond that period. JDSports did not accept the return despite numerous insistences through their customer service support. This left me with shoes that I could no longer use due to their wrong sizing. It was frustrating since the return policy was clearly misleading, and I felt like I had been lied to.

I was disappointed with the service I received from JDSports. The company appeared uninterested in resolving my issue and seemed to care very little about their customers. The customer service was impersonal and lacked empathy. The experience left me feeling like a faceless customer rather than an individual who needed help.

JDSports also failed to respond to my repeated emails requesting information on their TIN and company name in Portugal. I wanted to file a complaint online, but without this information, I couldn't do so officially. It was disappointing to receive no response and to feel ignored by the company.

In conclusion, my experience with JDSports was far from ideal. I found the company arrogant, unprofessional, and unfair. I will not be purchasing anything from them in the future, and I strongly advise others to be cautious when dealing with them. Their customer service leaves much to be desired, and they seem to care very little about their customers' concerns. It's a store to avoid if you value good customer service and clear communication.

I recently had an experience with JDSports (jdsports.com) that was extremely frustrating and disappointing. I tried to place an order online on November 1st, but nothing happened even though my order was confirmed. I reached out to JD on Twitter on November 7th and was promptly assisted by James. He notified me that there was an "acknowledged failed" issue with the order, and advised me to try again as it was unlikely to happen again.

On November 8th, I placed a second order and asked James to check for any issues. Unfortunately, Vlad confirmed that this order too had failed and issued a refund. Alexandra later told me that my booking details didn't match, but this was not mentioned by any of the advisors.

I soon realized that it was not possible to check out as a guest on a PayPal order with click and collect, as the default settings on the JD site suggested that the customer billing address was the selected store. After understanding this, I placed a third order on November 9th that seemed to be confirmed and processing, according to the online tracker.

However, on November 17th, I realized that it had been 7 days since my click and collect delivery was supposed to arrive within 3-5 days. I immediately contacted JD on Twitter and was automatically refunded with an email stating that it was due to stock issues. When I asked for a solution, I was told that it was a system issue and nothing could be done. I even requested for the item to be sent to my local store for purchase but was told that it wasn't possible.

I was very disappointed because I had been trying to purchase these trainers for Christmas and it took 3 weeks, 3 payments, and a lot of customer effort just to be told that I couldn't get them. Furthermore, the trainers were still available on the website, but JD would not allow me to purchase them, even though they were apparently in stock.

I was shocked by the service that I received and felt that it was unacceptable. I believe that if items are out of stock, they should be removed from the website. Additionally, if an item is in stock, there should be no issue with buying it. Unfortunately, JD was unhelpful and unwilling to arrange for collection from a local store.

I cannot recommend JD, and I will not be visiting their site again after this nightmare experience.

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I have been a loyal customer of yours for years, and it is extremely disappointing to receive such poor service. Firstly, the wait time for my order was already longer than expected, and then to receive the incorrect size is just unacceptable. I had been eagerly anticipating the arrival of my new trainers, and now I have to deal with the hassle of returns and waiting even longer for the correct size to arrive.

Furthermore, the fact that the trainers have clearly been worn before is absolutely unacceptable. As a customer, I expect to receive products that are brand new and in perfect condition. It's frustrating to think that someone else has worn these trainers before me, and I have no idea how extensively they were worn or how much wear and tear they might have. This is not what I paid for, and I shouldn't have to deal with the consequences of someone else's carelessness.

I am sincerely hoping that you will take appropriate action to rectify this situation. I am eagerly awaiting a response from you, and I am hoping for a prompt resolution to this issue. I would appreciate it if someone could contact me as soon as possible to sort out the return and replacement process.

Overall, my experience with JD sports has been incredibly disappointing, and I would not recommend them to anyone in the future. The lack of care and attention to detail shown in this situation is unacceptable, and I would hope that they take steps to improve their service in the future.

My recent experience at JDSports was not at all pleasant. It left me extremely disappointed with their lack of professionalism and customer service. It all started when I was sent from Silverburn to the branch at Argyle Street to purchase some shoes for my son. However, I could not believe what happened next.

As we reached the door of the store, we were rudely turned away by the so-called manager. It was truly a frustrating experience because we had perfectly valid reasons to enter the store. The worst part is that even JDSports website indicated that their closing time was at 9 pm, but at around 8.30 pm, they had already shut down. In fact, the manager had the audacity to blame us for not checking on Google. I mean, seriously? It’s not our responsibility to check for the accurate timings when the official website shows otherwise.

What’s even worse is that the manager showed no intention of helping us, rather than going to great lengths to point the mistake that we made. Even if it was a genuine mistake on our part, the manager could have shown some empathy and allowed us access as an exception, but she refused to do so.

In my opinion, this behavior from the manager is unacceptable, and she should not be working in customer service if she cannot provide it in a professional and respectful manner. If she worked for my company, she would have been fired on the spot for mistreating customers.

I recommend people to avoid this store until they appoint a proper manager, dedicated to ensuring customer satisfaction. As a customer, I valued my time and money, and it was not respected at JDSports.

I am writing this review to share my disappointment with the experience my nephew had while working for JDSports in Redditch. He started working there six weeks ago, and unfortunately, his experience has been nothing short of distressing.

The manager who was leaving didn't offer any help to properly sign him up, which resulted in payroll receiving incorrect details. When we tried to rectify this, the staff we interacted with were incredibly rude, which was unbearable considering the circumstances.

Despite being told he would be paid within seven days, they have been withholding his money and have given him no clear timeline of when he can expect his payment. It has now been almost three weeks since everyone else was paid, which is unacceptable and has put my nephew in a difficult financial situation. He owes money out and is unable to resolve his debts since the company seems uninterested in helping to rectify the situation.

Almost ?1000 is a considerable amount of money to keep someone waiting for, and it is entirely unfair for a company, as big as JDSports to withhold an employee's salary for this long. A company, especially one with such a reputation, should hold themselves to a higher standard, provide better support and employ more professional staff. It just seems that JDSports is not living up to the expectations of their employees, and this extremely outrageous incident of withholding an employee's pay proves it. I would not recommend working for this company until these practices are improved.

I had a frustrating experience with JDSports and their online platform (jdsports.com). Unfortunately, my order was incorrectly fulfilled which resulted in a waste of time explaining the issue to customer service. After sending multiple emails and pictures, they requested me to fill out forms and complete an investigation that would take an additional 2 weeks. It was disappointing to have to go through this process all because of a mistake made by their employees.

I decided to take the loss and told them to keep my $110 as the hassle of attempting to get it back would only cost me more time and energy.

For those considering shopping at JDSports, I recommend being cautious. I personally prefer and recommend Culture Kings based in Australia and New Zealand. Their fulfillment process is top-notch and I've never had any issues with my orders. JDSports has improvements to make if they plan to retain long-term customers.

When it comes to online shopping, we all expect a seamless experience. Unfortunately, sometimes fate has other plans for us. I recently placed an order on the JD Sports website, excited to receive my new streetwear clothing pieces. However, my excitement quickly turned into frustration as my package was nowhere to be seen after an extended period of waiting.

Feeling disappointed, I reached out to JD Sports customer service team via email several times, but received no response. I was ready to give up on receiving my package when, to my relief, it finally arrived after a month of waiting.

To my dismay, the package was incomplete because JD Sports had sent me the wrong color for one of my items. This was the cherry on the cake. To add insult to injury, the item in the correct color was out of stock, and I was asked to return the incorrect item to be eligible for a refund.

Although JD Sports offers a wide range of stylish streetwear clothing, their delivery and customer service processes leave something to be desired. Their lack of professionalism was undeniable, and it's a real shame, as their products are quite attractive.

One would expect an experienced e-commerce business, like JD Sports, to have a seamless delivery process and efficient customer service team in place. In this instance, that was clearly not the case. As a customer, it's quite disheartening to feel let down by a company that should be doing their utmost in delivering a quality experience to their clients.

I recently had an experience with JDSports (jdsports.com) that left a sour taste in my mouth. I was in a hurry to purchase a men's orange large sweatshirt for Christmas and therefore made a hasty order on their website. However, instead of receiving the item I purchased, I was sent a women's black small top. Needless to say, I was disappointed and frustrated.

To make matters worse, I had paid for guaranteed 2-day delivery, which JDSports did not deliver on. This was incredibly inconvenient, as I had counted on the item arriving in time for Christmas. It seems clear that the wrong item was intentionally sent to me. Even if it was a mistake, JDSports could have at least exhibited some effort by sending a men's item instead.

After realizing the error, I promptly shipped the incorrect item back and cancelled payment on my credit card. In light of the feedback that I received from others, I took pictures of the original box to ensure that I had evidence of my attempts to rectify the situation. Unfortunately, JDSports has claimed that they never received the package. This seems like a ploy to avoid responsibility for their own mistakes.

The entire situation felt like a fraudulent transaction from start to finish. JDSports took my money without any intention of sending the item I ordered or making things right. I find this behavior to be wholly unacceptable and discouraging. Everyone should think twice before doing business with JDSports, as their incompetence and lack of ethics make them a risky choice. Overall, I found the entire process to be a waste of resources, time, and money. I suggest that you steer clear of this company and look elsewhere for your needs.

JDSports, an online retailer of sports apparel, has been the subject of a scathing review regarding their customer service. The reviewer detailed a negative experience where they had ordered trainers a month prior with an expected delivery time of 5-7 days, only for them to never arrive. After multiple attempts to follow up with customer service, they were eventually informed that the order had been lost. The reviewer was further disappointed by the attitude of the customer service representative, Jon, who they described as rude and unhelpful. The only resolution offered by JDSports was a meagre 10% discount, which the reviewer felt was inadequate after waiting for a month and losing their order.

The reviewer went on to criticize the lack of consistency among the customer service representatives, with each person offering different responses and promises. The frustration continued when the reviewer attempted to get a refund, which proved to be challenging. The negative experience has left a bad impression on the reviewer, who stated that this will be their last time purchasing from JDSports.

It is disheartening to see such a poor performance from a company that operates in a competitive and customer-centric industry. If JDSports hopes to retain their customer base and attract new customers, they must prioritize improving their customer service and ensuring that orders are fulfilled in a timely and efficient manner. Cutting prices may attract some customers, but ultimately, the quality of the customer experience is what will make or break the business.

When I stumbled upon JDSports, I was excited to order a couple of pairs of sneakers on August 8th. The estimated delivery timeframe was August 12th-16th, which gave me ample time to anticipate the arrival of my new shoes. However, my excitement was short-lived when I decided to contact their customer service team on August 12th only to find out that my order had been cancelled.

I was taken aback, seemingly perplexed as to why my order had been cancelled. Upon asking the representative, I was informed that the warehouse was out of stock on both pairs that I had ordered. I couldn't help but wonder why I hadn't been notified about this before. After all, the site had claimed that they would communicate via email. But to my surprise, this wasn't the case.

The representative went on to explain that I would have had to create an account with JDSports to check the status of my order. Unfortunately, this wasn't mentioned in the order confirmation email. This left me feeling frustrated and further disappointed with the site.

Frankly, I had never experienced such poor communication when shopping online before. It is for this reason that I have made the decision to never order anything from JDSports ever again. If you're looking to buy sneakers or any other product, I would suggest steering away from this website. I recommend going directly to the official website of the brand of your choice, or even opting for a more reliable and trustworthy website such as Nike.com. Don't waste your time or energy, there are far better options out there.

When ordering from JDSports, I had some pretty negative experiences. Unfortunately, of the four items I ordered, only one actually arrived. Despite this, I was charged the full shipping cost of £3.99 for that one item - which I found to be really unfair. Furthermore, the rest of my order was cancelled, with JDSports claiming that the items were sold out. However, when I checked their website a month later, the items were still listed as available and ready to be purchased - which was really concerning.

Overall, I felt like JDSports was running a bit of a scam. They advertised items on sale that they knew they didn't have in stock, which I feel powerless about. I even reached out to their customer support team, who offered no help or compensation for my troubles. They wouldn't refund my shipping because one item did arrive, and wouldn't offer any sort of store credit to make up for their mistake.

Honestly, I only ordered the four items to justify paying the shipping cost. If I knew that three out of four items I purchased would never arrive, I would have never paid the full shipping cost in the first place. It's really disheartening to feel like my money was stolen by a dishonest business like this. Overall, I would not recommend shopping with JDSports.

I recently tried to purchase a pair of Nikes from JD Sports after searching for them for months. Finally finding the perfect pair on their website, I was excited to get my hands (or, rather, feet) on them. To expedite the shipping process and ensure I received the shoes in time for a trip I had planned, I paid an additional $25 in shipping fees. Despite receiving tracking information from JD Sports, I was extremely disappointed when the shoes never arrived by their expected delivery date. After further investigation, it became clear that the package had not even been sent out from the warehouse. It was frustrating to think that such a careless and sloppy mistake had been made, which leads me to believe that this may not be a one-time occurrence. Although no company is perfect, it would be nice to see some accountability from JD Sports and some form of compensation for their mistake.