MandM Direct
Reviews and Complaints

Looking for a pair of Sketchers Trainers, looked online never heard of them and took a gamble ordering. Arrived the following day, Great Product and well priced, will use agian. Thanks

I have ordered from m and m numerous times now
Never a problem returns are simple and they are very quick to refund
Taking advantage of the 9.99 all year delivery is a no brainer for me

Only recently found this site, already purchased several items including t shirts, boots and tracksuit bottoms. All good quality, arrived quickly and competitively priced. Now my go to shop...

They have some impressive stock. Lots of end of season Designer Gear at low prices. Shoes arrived within 48 hours. Nothing bad to say. They seem legit. Though, they don't accept paypal payments.

I have used these guys many many times and without dissapointment. I would highly recommend. The brands are good, prices are cheap and if you do need to return anything the turn around time is very quick.

I am shocked to see all the negative reports, ordered many times, from football boots to coats, everything has arrived on time and correct. Fabulous service in my opinion, would happily recommend.

Unlimited yearly delivery is worth purchasing too if you are planning to order more than twice in 12 months.

I ordered some j and j jog pants snd t shirts for my 16 year old son I found a really good offer on a pack of 5 t shirts snd two pair pack of joggers snd we were very pleased with them, they arrived the day after I ordered them as I paid for fast delivery but it said they would take two days. Great service, will use again

I ordered a Brave Soul Womens Jackson Maxi Padded Jacket and as well as the quality of the item was happy with the customer service I received. Really easy order process that was still a piece of cake all through it turning up at my house. Based on this one shop with them I'm happy to give them 5 out of 5. Lets see what happens next time.

I have used many online companies for items of clothing for over 40+ years, I am amazed at the prices, communication & delivery service from M&M Direct. Latest I [protected]@ 17.30, delivered at my door next day before 12.00 noon. I took out the unlimited next day delivery service when I made my first purchase. Well done M&M Direct, overall I am amazed.

Been shopping with MandM Direct for more than a decade now, and my family members have been spending hundreds of pounds each year. But when things go wrong, they don't seem to be interested in resolving the problem. Recently, I ordered a gift for my nephew, a vintage football, which was supposed to be a showpiece. However, the casing was all damaged, and the packaging was in a terrible state. I wouldn't have minded if it was just any other gift, but this was supposed to be a special present, and the casing was part of the visual effect. This was unacceptable and just spoiled the present, making it unusable.

I contacted MandM Direct, informing them of the issue, and requested a return. However, they wouldn't accept that the item was damaged and even wanted to charge me for the return. I told them that I shouldn't have to pay for the return as it was clearly damaged, but they weren't interested in resolving the issue. I even warned them that if they didn't resolve the problem, I and all my family members wouldn't be using them again.

To my surprise, they didn't even bother to reply to my email. From that day on, I stopped using them. To be honest, there are other places online that are just as good, if not better, and with good customer service. It's a shame that MandM Direct didn't value my loyalty and didn't bother to resolve the issue. I hope they improve their customer service in the future.

So, I had a delivery coming from MandM Direct last week. When I got home from work, I saw a note in my letterbox saying that the parcel had been left behind the bin. I was pretty annoyed about this, so I immediately emailed customer service and sent them the note.

After a few emails back and forth, they told me that they had done an 'investigation' with the couriers and that they had admitted to leaving the parcel outside. They said that they would send me a letter of denial within 24 hours, but it's been 2 days now and I still haven't received anything.

Honestly, this whole situation is becoming a bit of a joke. I've spent thousands of pounds on their website over the years and I've never had an issue like this before. But now, I'm seriously considering not purchasing from them again.

It's especially frustrating because it's only a few weeks before Christmas and I've lost over ?100 with nothing to show for it. And to make matters worse, MandM Direct hired the couriers to deliver the goods, so it's their responsibility to sort this out.

In my opinion, I should have been issued with a refund as soon as they got the delivery note that was left in my letterbox. It clearly stated that the driver had left the parcel behind a bin on a public road, which is just ridiculous. Honestly, I'm absolutely fuming about this whole situation.

I recently had an experience with MandM Direct and I have to say, it was not the best. I ordered an item and unfortunately, the wrong item was delivered to me. I was quite disappointed and frustrated with this mistake. When I contacted customer service, they informed me that I would have to return the incorrect item before I could receive a refund. This seemed like a lot of unnecessary hassle to me.

To make matters worse, they wouldn't even send me the correct item until I reordered it myself. I found this to be quite inconvenient and it left me feeling like they didn't value my time as a customer. The return process was also quite complicated, with a whole page of instructions to follow. It was not a pleasant experience.

When I reached out to customer service, I was hoping for a quick and easy solution. Unfortunately, this was not the case. The customer service representative I spoke with was not very helpful and seemed to be reading from a script. I felt like they were not really listening to my concerns and were just trying to get me off the phone as quickly as possible.

To add insult to injury, the compensation they offered me was not very appealing. They offered me one month of free delivery, which seemed like a small gesture considering the inconvenience I had experienced. I was also disappointed to find out that all seven items I had ordered were unavailable, which meant I couldn't even reorder the correct item.

Overall, my experience with MandM Direct was not a positive one. While I appreciate that mistakes can happen, I feel like their customer service could have been more helpful and understanding. I would not recommend this company to others based on my experience.

The website of MandM Direct is pretty good and the prices are also reasonable. However, I must say that I am disappointed with their choice of delivery company, Evri/Hermes. This delivery company has been voted as the worst business in the UK time and time again, yet MandM still uses them. I suppose it's all about the price, but I would much rather pay for delivery than have it free from this joke of a company.

I placed an order on the 29th of August for next day delivery, but it has been delayed time and time again by Hermes/Evri. Despite multiple emails of reassurance from MandM customer services saying they will resend my items, I have still not received anything. It's really frustrating and disappointing.

I have been in contact with MandM every day for almost two weeks now, but their customer services team keeps saying they will be in touch but never are. Hermes/Evri have my parcel, but they haven't even attempted to deliver it. They sent me two texts saying delivery failed on both the 8th and 10th of September, but I have a full CCTV system plus a ring doorbell, and no one came to my house. This is a blatant lie. Evri/Hermes have always been the most useless and deceitful delivery service and are a disgrace to their profession.

Both MandM and Evri are virtually impossible to contact. MandM has an email, but they decide when to reply. As for Evri, the only contact for them is an automated bot that just tracks your parcel, and that's it. I have literally wasted whole days of my life just trying to find out where my t-shirts are. It's absolutely ridiculous.

If MandM wants to make an attempt to make this right, then here is my order number: #51A63AH. However, I can tell you one thing - I found all the same items on Amazon for less money and next day delivery. After 22 years of ordering from MandM, I will now make it my life's passion to tell everyone I can to avoid MandM Direct and Evri at all costs just because of the way I have been treated.

I gave MandM Direct a try for my latest online shopping needs. I opted for the express delivery option and was eagerly waiting for my parcel to arrive. However, the courier who I contacted first said they were still waiting on it. I was told to wait till 9 pm, but the parcel never came.

Today, I contacted customer service, hoping to get an update on my parcel. I received a reply telling me to wait for 24 hours for their response. Can you believe it? I mean, I paid for express delivery, but now they seem to be unable to provide it. Looking at the reviews elsewhere, I can see that I am not the only one experiencing this issue.

It is disappointing to see that they are still offering express delivery and taking money for it, but they are not delivering on their promise. I have asked for a full refund, and I hope they will process it without any delay.

Overall, my experience with MandM Direct has not been satisfactory. It is essential for businesses to deliver on their promises, and I hope they take necessary steps to improve their service quality.

This website ain't worth it, let me tell you. So I bought this Brave Soul maxi dress with some tie straps and when it arrived, it was a complete disaster. I ordered it in a size 10, but what I got was a size S - like, what the heck? And let me tell you, that size S was way too small for me. So I wanted to return it, right? But when I tried to do it online, it kept saying that the item can't be found. Seriously, what am I supposed to do with that? I decided to give it another go and re-order the same dress in a size 12, but when I got the email confirmation, it was listed as a size S AGAIN. How am I supposed to have any trust in this site if they can't even get my order right? I tried reaching out to their customer service, but they only respond to emails and it takes them 48 hours to do so. Meanwhile, I've already wasted over 60 quid on this useless dress. Honestly, save your time and money and don't even bother with MandM Direct.

I got a little ticked off when I had to pay for a label to send back some gear 'cause it wasn't up to snuff like how they tricked me in the pics and the details, you know what I'm sayin'? But ain't no biggie, ya know? It's just the way it goes with some outfits.

And then, more troubles were brewing. I picked up some of them bra and pants sets from French Connection and they come in a plastic bag, right? So, I gotta check it out to make sure it's the right size and material. Turns out, it weren't the right pick for me, so I popped it right back in the bag and returned it. But then they say, no refund 'cause it was opened! Can you believe that?

I shop at a bunch of other underwear companies, and ain't never had a problem returning the stuff as long as it's in the original packaging and not tried on. But this company doesn't seem to be on the same page. So, I reckon I'm gonna cancel my account with 'em. There's plenty other companies out there, you know what I mean? They give you good value and don't mess with your returns.

I gotta say, buying clothes from this website ain't been a good experience for me. I been shopping here for more than two years now and I still can't believe the kinda service I'm gettin'. They sent me a damaged shirt and when I got it replaced, it still wasn't right. So, I sent 'em both back and I still ain't got my money back. Them folks are just messin' me 'round! And what's even worse? I had to pay for the postage from my own pocket, which cost me 'bout 4 and a half quid! That's just not fair, is it?

I've had problems with this company in the past too. They kept delaying my orders and their customer service was just plain unprofessional and rude! I mean, nobody knows how to talk to a person anymore? Come on, now. I wouldn't recommend this company to anyone, no sir. My advice is to stay away from this website or else you'll be in the same boat as me, gettin' messed around like nobody's business.

So, I decided to shop online at MandM Direct (mandmdirect.com) because I heard they have some good deals. I placed an order and only a minute later I realized that I made a mistake in the delivery address. I quickly contacted their customer service team and to my dismay, their response was not satisfactory at all. They said I can return the item within 28 days. But how can I return something I am not going to receive in the first place? I mean, come on, that's common sense!

I immediately asked them to cancel the delivery but despite their promise to do so, the parcel was still delivered to someone else. I was really disappointed because I paid for something I couldn't get, and now some stranger has it instead. I asked them to either send me the items again or give me a refund but it seemed like they were only giving me the run-around.

They told me to contact the people who received the parcel and ask for them to return it to the company or forward it to me. What kind of solution is that? How am I supposed to contact a person that I don't even know and lives about 200 miles away from me? It was really frustrating because they didn't take responsibility for their mistake. It felt like they just wanted me to go away and forget about my order.

It's really disappointing and embarrassing because their service is just plain stealing my money without offering me a real solution. At the end of the day, I regret trusting them, and I would not recommend them to anyone.

So, I did a little shopping on mandmdirect.com and ordered a pair of jeans with a zip fly. But they sent me a pair with button fly instead. Things like that happen all the time. But still, I felt a little bummed out. So, I contacted them and talked about the mistake. They said to send the wrong pair back by registered post and then forward the receipt. They told me that they'll refund the postage cost as well.

My jeans cost ?95. But for the return postage, I had to spend ?30. That's pretty expensive if you ask me. Anyways, I forwarded the receipt just like they asked. They told me that everything would be taken care of in 3-5 days. After some time, I received the ?95 refund. But the ?30 refund for postage? Not yet.

I waited and waited. Almost a month went by. I kept writing to them and asking about it. But all they said was, "It failed on our end", "Please give us another 24-48 hours". That kind of thing. It was getting pretty frustrating. And then, out of the blue, they blocked my primary email address.

But, I wasn't going to let them get away that easily. So, I switched to my secondary email address and contacted them via Facebook messenger. I received the same old answers. But by then, it was clear to me that this company is nothing but a scam. They're trying to pull a fast one on customers with their so-called legit-looking website.

I'd say, stay away from these fraudsters at all costs. Choose a reputable company that actually values its customers and their money.

I recently decided to try out MandM Direct (mandmdirect.com) when looking to purchase a pair of shoes, and unfortunately, my experience was not the best. I ordered a pair of New Balance 680v, but instead received a French Connection Polo shirt. I immediately contacted MandM to rectify the situation and was asked to return the item. They provided me with a discount code for Hermes, which was helpful, but unfortunately, when I attempted to use the code, I found that it had already been used.

This left me in a bit of a tough spot, as I wanted my original order and was not willing to pay extra money out of my own pocket. I wrote back to MandM, informing them that I would be purchasing the shoes from another retailer and charging them the difference and any additional costs I incurred. To their credit, they refunded me fully and even covered the cost of postage.

However, they did inform me that the trainers were now out of stock and offered me 3 months of free delivery as compensation. I was a bit hesitant to accept this offer, as I was not thrilled with the level of service I had received thus far. Additionally, they asked that I return the polo shirt with a label they would send me.

At this point, I was not particularly inclined to purchase anything else from MandM, and I felt that their compensatory offer did little to make up for the frustration I had experienced. I returned the polo shirt as requested, but then began receiving emails from MandM claiming that the item had not been returned. They asked for the Hermes code/number, which I unfortunately misplaced. The emails continued, bordering on harassment.

Overall, while MandM's prices may appear great and tempting, my experience with their customer service has left me less than impressed. If something goes wrong with your order, be prepared to know your rights and document everything. As for me, I'll be looking elsewhere for my future purchases.

Okay, so I have been a loyal customer of this company for so many years. I recently placed an order for a birthday gift for my brother, after a few days, I emailed customer service as I had not received a shipment update. Needless to say, I did not receive a response, and had to email a second time, at which time, I was advised that due to the flooding in the warehouse, my order would not be fulfilled and would be refunded. Granted, unavoidable things occur, but I should have been notified that I would not receive my order, instead I had to email twice to find this out. So, I was left without a birthday gift for my brother, and had to purchase an alternative gift. Days later, I received an email from the company advising that they are back up and running after the flood. Funny, how the company wants to send those emails out, but they failed to notify customers about their orders being cancelled. I emailed customer today and asked if the company was offering any GWG to customers who's orders were cancelled and refunded, not only due to the inconvenience, but in my situation due to the fact that I was under the impression my order would be shipped, since I was not contacted about the issue of the flood. Now again, unexpected things occur, however, as a business owner myself, I understand the importance of showing customers that their business is appreciated, and doing what I can to sort out any issues which may have arisen through no fault of their own. To my surprise, a rep by the name of Harry advised the flood was unavoidable, so no GWG would not be offered. After I responded and advised that I had not been notified about the cancellation of my order, he attempted to make excuses advising that perhaps I have their site blocked from receiving emails or the email went into my spam folder. Of course neither of those excuses were valid, as I checked my spam mail, and obviously the site is not blocked if I receive promo emails from them all of the time. I then received an email from Jeanette advising that the flood was unavoidable. I am extremely disappointed in the manner in which this matter was handled. What this company has to realise is that it is easy to get customers the key is in retaining them, and in this instance they failed...

So, I ordered something from MandM Direct (mandmdirect.com) and they sent me the wrong thing. Like, seriously? How hard is it to get an order right? Anyway, they don't do collections, so I have to take the wrong item to a drop off point. And get this, the drop off point is miles away from where I live! I mean, come on, MandM Direct, have a heart. It would only cost them a pound extra to collect the item, but they won't do it. So now I have to trek all the way to the drop off point just to return the wrong item. And get this, I can't even get a refund until I return the item they sent incorrectly. What a hassle! And to top it off, they won't even send me the correct order. Nope, I have to reorder it myself. And let me tell you, the return process is a whole page long. Who has time for that?

Honestly, the customer service at MandM Direct is just awful. They don't seem to care about their customers at all. I mean, I get that mistakes happen, but the way they're handling this is just ridiculous. I wouldn't recommend shopping with them if you want to avoid this kind of hassle.

Overall, my experience with MandM Direct has been pretty disappointing. I hope they can improve their customer service in the future, but until then, I'll be taking my business elsewhere.

I recently made a purchase on MandM Direct's website for a pair of trunks in men's size medium for my partner. However, when the trunks arrived, they were significantly smaller than expected and more suited for a 10-year-old child. Naturally, I was disappointed and decided to return the item. I paid ?2.99 for a return QR code, which was a bit of a hassle, but I was willing to do it to get my money back. The trunks cost me ?29.98, so I wanted to make sure I got my refund.

However, when I contacted MandM Direct about the return, they informed me that they do not accept returns for underwear. I was shocked and frustrated because the trunks had not been touched or worn. They were not as described on the website and were clearly labeled as men's size medium. I decided to escalate the issue with PayPal, which I used to make the purchase, and they are currently trying to resolve the matter.

I have to say that I am extremely disappointed with MandM Direct's customer service and their return policy. I have never had this kind of trouble when buying online before, and I will never buy from them again. It's a shame because I have heard good things about their website and the deals they offer, but this experience has left a bad taste in my mouth. I hope they can improve their policies and procedures to avoid similar situations in the future.

I recently had an experience with MandM Direct and unfortunately, it was not a positive one. The customer service I received was quite rude and unhelpful. They seemed to blame me for any issues that arose, even if it was clearly a technical problem on their end.

To make matters worse, I had to pay for the return postage when I needed to send items back. And even then, I did not receive a refund for all of the items I returned. It seems that they try to cheat customers by arranging a refund for less items, hoping that the customer won't notice.

To add insult to injury, they do not include prices on the refund confirmation, so it's impossible to know if the refund is accurate. This is a major problem and it's clear that they need to improve their customer service and refund policies.

Overall, my experience with MandM Direct was horrible from start to finish. From buying the items to delivery issues and refund problems, it was a complete disaster. I would never shop with them again and I strongly advise others to avoid them as well.

This website ain't worth it, let me tell you. So I bought this Brave Soul maxi dress with some tie straps and when it arrived, it was a complete disaster. I ordered it in a size 10, but what I got was a size S - like, what the heck? And let me tell you, that size S was way too small for me. So I wanted to return it, right? But when I tried to do it online, it kept saying that the item can't be found. Seriously, what am I supposed to do with that? I decided to give it another go and re-order the same dress in a size 12, but when I got the email confirmation, it was listed as a size S AGAIN. How am I supposed to have any trust in this site if they can't even get my order right? I tried reaching out to their customer service, but they only respond to emails and it takes them 48 hours to do so. Meanwhile, I've already wasted over 60 quid on this useless dress. Honestly, save your time and money and don't even bother with MandM Direct.

This company, MandM Direct, is not a good one. I decided to join their service for ?9.99 so that I could get free deliveries for a whole year, no matter how much I spent. I made four orders in just three days, spending just under ?300. But when I tried to order a coat that cost ?34.99, they said that my bank was blocking the payment. I called my bank and they said that they weren't blocking anything. So I got in touch with MandM Direct's customer service again and they said sorry and asked for the last four digits of my card so that they could unblock it.

But then they sent me a really weird email. They said that I had gone over my score and that I would have to wait 30 days to order again. They also said that it was for my security. What a bunch of [censored]s! I've never heard of a company banning you for a whole month just because you spend too much.

Overall, I would not recommend MandM Direct. Their customer service is terrible and their policies make no sense. Save your money and shop somewhere else.

So, I recently had an experience with MandM Direct and I have to say, it wasn't the best. I decided to buy some clothes online, which is always a bit risky because you can't try them on first. Unfortunately, the clothes didn't fit me quite right, so I decided to return them.

MandM Direct sent me a returns label, which was helpful. I sent the clothes back and waited for my refund. However, after a few days, I hadn't heard anything from them. I decided to chase them up and they told me to wait two weeks! Two weeks is a long time to wait for a refund, but I decided to be patient.

After two weeks had passed, I still hadn't received my refund. I contacted MandM Direct again and this time, they refused to give me my money back. I was shocked and frustrated. I had sent them proof of postage with tracking that showed I had returned the clothes, but they still wouldn't help me.

I tried emailing them again, but every time I did, I received the same response. It was like they didn't care about my problem at all. I was out of pocket by £220 and I didn't know what to do.

In the end, I had to seek help from other organisations to get my money back. It was a hassle and it took a lot of time and effort. If you're thinking of buying from MandM Direct, I would advise you to go elsewhere. Their customer service is terrible and they don't seem to care about their customers at all. Save yourself the trouble and find a better retailer to shop with.

I got a little ticked off when I had to pay for a label to send back some gear 'cause it wasn't up to snuff like how they tricked me in the pics and the details, you know what I'm sayin'? But ain't no biggie, ya know? It's just the way it goes with some outfits.

And then, more troubles were brewing. I picked up some of them bra and pants sets from French Connection and they come in a plastic bag, right? So, I gotta check it out to make sure it's the right size and material. Turns out, it weren't the right pick for me, so I popped it right back in the bag and returned it. But then they say, no refund 'cause it was opened! Can you believe that?

I shop at a bunch of other underwear companies, and ain't never had a problem returning the stuff as long as it's in the original packaging and not tried on. But this company doesn't seem to be on the same page. So, I reckon I'm gonna cancel my account with 'em. There's plenty other companies out there, you know what I mean? They give you good value and don't mess with your returns.

I gotta say, buying clothes from this website ain't been a good experience for me. I been shopping here for more than two years now and I still can't believe the kinda service I'm gettin'. They sent me a damaged shirt and when I got it replaced, it still wasn't right. So, I sent 'em both back and I still ain't got my money back. Them folks are just messin' me 'round! And what's even worse? I had to pay for the postage from my own pocket, which cost me 'bout 4 and a half quid! That's just not fair, is it?

I've had problems with this company in the past too. They kept delaying my orders and their customer service was just plain unprofessional and rude! I mean, nobody knows how to talk to a person anymore? Come on, now. I wouldn't recommend this company to anyone, no sir. My advice is to stay away from this website or else you'll be in the same boat as me, gettin' messed around like nobody's business.

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So, I had ordered this really cool Ben Sherman shirt from MandM Direct. They took my hard-earned money and sent me a tee shirt that wasn't even close. I was super bummed out about it, obviously. But hey, I get it - mistakes happen, right?

So, I decided to send the tee shirt back to them, which cost me a bit of dough from my own pocket. But you know what REALLY kicked me in the teeth? When they got back to me, they told me that my original order was all sold out and went out of stock. Say what?!

That's when I had to hit them with the truth - I canceled my account with them and gave them a big 'ol "adios," if you know what I mean. MandM Direct, I won't be using your website again. Farewell, suckers!

But anyway, let me tell you about these guys and their website. MandM Direct is an online store where you can find some really good deals on clothing, shoes, and accessories. They have a huge selection of products from popular brands such as Nike, Adidas, Puma, and many more.

The site is easy to navigate and you can filter your search by brand, gender, size, and price range. They offer free delivery on orders over £75 and have a 28-day return policy if you're not satisfied with your purchase.

One thing I really like about MandM Direct is that they have a clearance section where you can find amazing bargains. I have found some great deals on shoes and jackets there.

The only downside I have experienced is that sometimes they don't have all the sizes available, especially in the clearance section. But I think that's normal for an online store.

Overall, I would definitely recommend MandM Direct to anyone who loves to shop for good quality clothes and shoes at affordable prices. Just make sure to double-check your address before placing an order, unlike what happened to me with that email!

So, I used this website called MandM Direct (mandmdirect.com) and I gotta say, it was a bit of a mixed bag. I ordered three polo shirts, but oopsie, I got the sizing all wrong. It's not like the shirts looked terrible or anything (which is a relief), but it's definitely not the look I had in mind when I ordered. Not only that, but the logos on the shirts were kind of out of sync too. It's not a dealbreaker for me, but I'd be lying if I said it wasn't annoying.

Also, I ordered a French Connrction Shirt (yeah, I know, fancy brand alert) and it was... meh. It had some kind of weird issue with the buttons and was all creased because of too much material or something. Ugh. On the bright side, the delivery service was amazing! It was way faster than I thought it would be, I paid for the year-long express thing, so top marks for that.

Now, let's talk about these Hanley boots that I ordered... they're freakin' amazing! Perfect fit, perfect look, and they just give me that extra boost of confidence when I leave the house. Honestly, if I had just ordered those boots, this would have been a glowing review. But hey, you live and you learn, right?

In the end, I would say that my experience with MandM Direct was okay. Not terrible, not amazing, just okay. You know the old saying, "buy cheap buy twice"? Well, that definitely applies here. But if you're willing to sift through the hit-or-miss stuff, there are definitely some good deals to be found.

I placed an order on MandM Direct for some Christmas gifts. I was excited to receive my order but upon arrival, I realized there were critical items missing from the box! Specifically, my two under armour tees were nowhere to be found. I checked the invoice and they weren't listed there either! I was charged for them, so it made no sense for them to be missing without a trace. As you can imagine, I was beyond frustrated.

Trying to get my money back has been a nightmare. The customer service representatives I spoke to seemed to be more interested in their next break than helping me solve my problem. It took a lot of back and forth to finally get a refund for the missing tees. Furthermore, their lack of urgency to resolve my issue made it seem like they didn't care about their customers.

Overall, I would not recommend ordering from MandM Direct. They clearly have some serious customer service issues that need to be addressed. The inability to fulfill orders accurately and the poor response time to customer queries is unacceptable. I was looking forward to buying more items from them in the future, but after this experience, I will be taking my business elsewhere.

So, I wanted to give my review on MandM Direct. I recently bought a dope pair of Skechers Mens Elent Velago Shoes. I was hyped up to get these shoes for just ?39.99 and they arrived pretty quick on 5/1/22. I was pretty eager to wear them and finally put them on the next morning.

I mean, I was just sitting at my desk, working on some stuff when out of nowhere, the rubber sole fell off! Like, what the heck man?! I had only been wearing them for like 2 hours and things were falling apart!

So now, I have to go through the whole process of returning these shoes. But let's be real, I ain't paying for delivery of faulty goods. That's just not fair. Like, why should I have to pay for the company's mistake?

It looks like MandM Direct is trying to sell faulty shoes to their customers. That's just not cool, man. If they keep doing things like this, they're going to lose customers left and right. I'm really disappointed in their service and quality control.

Yo, so I gotta say I'm pretty peeved with MandM Direct. I placed an order back in June, ya know, the 30th to be exact, and it still hasn't arrived. They took my money and everything, but no goodies for me. And get this, they still haven't refunded me either! Every time I send them an email, they just tell me they're waiting on some courier update. It's been over a month now, man! My order was worth a pretty penny, too, coming in at ? 342.

Honestly, I was super excited to shop with MandM Direct because of their great deals and all that jazz, but this experience has just been a total letdown. I mean, I get that things can get delayed and all, but a whole month with no updates? That's kinda sketch. And to just leave me hanging with my money too? Not chill.

Maybe if they actually communicated with me and gave me some solid info, I wouldn't be so ticked off. But nah, they just keep giving me the runaround. Honestly, I don't think I'll be shopping with them again after this whole mess. Total bummer.

So, I gotta spill the beans about my recent experience with MandM Direct, and it's not a good one, folks. First of all, if you're planning on buying some clothes from them, please make sure to double check the sizing chart before placing your order. I made the mistake of assuming that the 48 inch chest size would actually fit like a 48 inch chest, but boy was I wrong. When my shirts finally arrived, they were a whopping 54 inches! I might as well have been wearing a circus tent!

Needless to say, I was pretty steamed about this, especially since the shirts weren't exactly cheap. And just when I thought things couldn't get any worse, I found out that I had to pay an additional ?4.99 for shipping and handling, not to mention the fact that they won't cover the cost of returns. Seriously, what kind of customer service is that?

All in all, I gotta say that my experience with MandM Direct was just plain terrible. Between the ill-fitting clothes and the ridiculous return policy, I feel like I got ripped off big time. So if you're thinking about buying from them, do yourself a favor and go somewhere else. You'll save yourself a whole lot of hassle and disappointment in the long run.

I had a truly terrible experience with MandM Direct. I'm a firm believer that a company's values are only tested when it comes to their customer service and unfortunately, MandM failed miserably in this area.

It's shocking to think that in this day and age, with online ordering and delivery so prevalent, a company could still be so poor when it comes to customer service. It makes you wonder what some businesses are thinking these days.

I mean, retailers are going out of business left and right, and yet companies like MandM Direct can't even seem to manage the basics of good customer service. It's truly astonishing.

When I had an issue with an order I placed, the frustration and lack of assistance I received was nothing short of appalling. I felt completely ignored and left to fend for myself, despite my repeated attempts to contact customer service and obtain help.

I would strongly advise anyone considering using MandM Direct to think twice before doing so. From my experience, this company has not shown any kind of quality or care when it comes to customer service. It's a shame, because with so many online retailers out there, it's so important to stand out in terms of service and experience. Unfortunately, I won't be giving MandM Direct another chance to prove themselves.

MandM Direct (mandmdirect.com) hasn't been a very pleasant experience for me. The customer service I've received has been incredibly infuriating since every time I've complained about something, it feels like I've been talking to a completely different person. They don't seem to be willing to listen to me as their customer.

I recently ordered an item of clothing from MandM Direct, and they displayed the wrong size for it on their website. When I received the item, it was 2 inches larger than it should have been according to the description. But despite my complaints, they refused to acknowledge their mistake and instead sent me pre-formatted emails, leaving me feeling incredibly frustrated.

Dealing with this company has been an absolute nightmare, and I can't recommend it to anyone. It's a horrible company that appears not to care about the customer whatsoever. They may have some decent deals on offer, but the frustration you'll experience trying to get them to help you isn't worth it.

If you want a company that cares about its customers and will help you with your problems, then MandM Direct isn't it. My experience with them has been incredibly disappointing, and I wouldn't want anyone else to go through what I've gone through. Save yourself the trouble and find another company to shop with.

I placed an order for some Sketchers shoes on the first week of December from MandM Direct. It was supposed to arrive, but somehow it got delayed. I contacted MandM Direct, they were awesome at first, handled my concern with great care. They refunded the cost of my ?7.00 express delivery postage and reordered the shoes for me. I was so delighted, thinking I am dealing with a legit online shop here.

However, days passed, and still, my package didn't arrive at my doorstep. I sent three e-mails to the customer service, but unfortunately, I got no reply this time. I felt frustrated and clueless of what happened to my order. I waited a little longer, hoping to hear from them. Finally, I got an e-mail from MandM Direct informing me that they are sorry that I didn't like my purchase and that they received the return of shoes and will refund my money.

I was taken aback by their response. How can I return something that I didn't even receive in the first place? So I asked back, but to my dismay, I didn't get any answer at all. I felt like I've been taken for a ride and just lost my hard-earned money.

I'm disappointed and angry knowing that this is not the way to treat customers. I trusted the website and expected more from them. I can't help but feel cheated and robbed. I promised myself I will never buy anything from MandM Direct ever again. I may have learned it the hard way, but I hope others won't experience the same inconvenience as I did.