Jane.com
Reviews and Complaints

As a potential customer, I feel compelled to share my experience with Jane.com. I recently made a purchase on Jane.com, hoping to find unique items at great prices. However, my experience left much to be desired. The product I received was nothing like what was advertised - poor quality, wrong sizing, and misleading descriptions. When I tried to reach out for assistance, the customer service was unresponsive and unhelpful. It's disappointing to see a once-beloved platform like Jane.com fall short on delivering quality products and customer service. As a consumer, I urge you to be cautious when considering purchases from Jane.com and to manage your expectations accordingly.

I'm surprised there are so many bad reviews about such a great site. I stumbled across Jane.com not too long ago. I've purchased several items and returned a few too. No problems at all. The return process could be better since you have to email each seller you're returning to but although some may have taken a while to respond they all have and I've gotten my refunds. I've also received some great items. A lot of their clothing items are the exact same as what is being sold for much more at popular online boutiques. Great site.

I have been using Jane now for about a year for gifts, and absolutely love them! My favorite part about them is their custom gifts, where you can get just about anything made. From their personalized cutting boards to hanging name signs and decor items, they have everything you can imagine, at great flash prices. There is also tons of stuff with free shipping, which makes me a happy camper. I have had a couple of times that I needed a gift rushed, and I have reached out to the seller and they have sent it out right away. I love these guys!

I absolutely love Jane.com. I always check the site, using their mobile app, at night before going to bed. I love all the home decor items they offer. Purchased several blankets and prints for my home. Everything has arrived with no problem at all. Considering it's a daily deals site, I would expect they would have some issues with shipping on time but usually any delay is nominal and it's easily overlooked with all the cool items. I especially love that they take PayPal and I love the "sneak peak" at the next day's listings, only offered to customers that make a purchase. Makes me feel like I'm part of a community.

All the negative reviews on here make me sad, I absolutely love Jane.com. I've ordered tons of items from the site over the last year, much to my bank account's dismay :) and most everything I have received has been stellar. Actually currently wearing a nice black undershirt and gorgeous green sweater, both of which I found on Jane. I've had a few items miss the mark and I either returned the purchase or don't go back to those sellers again. I am also meticulous in reading reviews on the items I purchase, since I don't love sending things back, and if an item has been reviewed as cheap or the seller isn't great about shipping, I steer clear. Jane is a platform for boutiques all over so there are bound to be good and bad ones in the mix. Seriously though, some of my absolute favorite clothes I found on Jane. Give them a shot, just make sure you read reviews!

I gotta say, I was pretty disappointed with my recent purchase from Jane.com. I ordered three pairs of shoes and let me tell you, they were all just terrible. I mean, they felt like cardboard and looked like they were glued together by a toddler. And I'm not even exaggerating when I say that the size 9 duck boots I ordered were more like a size 7 or 8. I couldn't even get my foot in there! So, of course, I had to return all three pairs.

Now, I understand that their return policy states that the buyer is responsible for return shipping on damaged or defective items, but come on. These shoes were practically falling apart before I even took them out of the box. I think that kind of quality should be considered defective, don't you? And to add insult to injury, I had to pay to ship them back. I mean, I've spent a decent amount of money on their site before, and to be treated like this is just unacceptable.

I've tried reaching out to the sellers multiple times, but I've gotten little to no response. It's like they just don't care about their customers at all. One seller did credit my card back some of my money, but they kept an extra $2.99 for "shipping." Are you kidding me? I already paid to have the shoes shipped to me, then paid to ship them back because they were garbage, and now they're keeping even more money from me? It's ridiculous.

Honestly, I would never recommend buying anything from Jane.com. Their customer service is just awful, and they clearly don't care about the quality of the products their sellers are putting out. And to top it all off, they just keep emailing me their return policy like that's supposed to make everything better. It's a joke. So, do yourself a favor and avoid this site at all costs. Trust me, it's not worth it, no matter how cute the items may look.

This website, Jane.com, is a bit of a mixed bag. I find myself ordering from it almost daily, purchasing items ranging from baby bows to home decor to leggings and more. However, I have found that many of the women's clothes run either too small or too large. They may be labeled as a large, but they often fit more like a junior size. Thankfully, I have learned which items to avoid by reading other people's reviews and by my own experiences.

Despite the sizing issues with the clothing, I have found some really unique home decor items and all of the baby items I have purchased have been great. When it comes to adult clothing, it's been a bit of a hit or miss situation. For example, I once purchased a "tunic" from a seller that seemed great in the photos and was listed for $19.99 with $3.99 shipping. However, when it arrived, it turned out to be a sweatshirt that barely covered my booty. I already had that same sweatshirt in another color from a different seller, which had been listed as a sweatshirt hoodie and had shown how it really fit. I had only paid $12.99 for it, and to top it off, I found the same sweatshirt hoodie at TJ Maxx for $9.99.

On the other hand, I have also had positive experiences with some sellers. For example, I purchased a cute off-shoulder dolman shirt from one seller for $9.99, which was a little smaller than expected but still usable as a sleep shirt or lounge wear. I later found the same shirt and brand at TJ Maxx for $7.99. Another seller I have purchased from sells shirts that can actually be found on the brand's website, and they are the type of shirts that companies would buy to put their logos on.

One time, I received a cute zip-up sweater cardigan from a seller and was excited to see that it was from the brand Apt9. However, I soon realized that I could have just gone to Kohl's and bought the same cardigan. It was a bit disappointing, but it's all part of the learning experience.

I have noticed that many of these so-called boutiques are based in Utah, which is a bit odd to me. Overall, I have had a mixed experience with Jane.com, but I have found some great items and some great sellers. It's definitely a website that requires some caution and research before making a purchase.

Jane.com is a website that I stumbled upon while scrolling through Facebook. I was immediately drawn in by the prices and decided to give it a try. From what I can gather, Jane.com is made up of a variety of "stores" that offer a range of products. The items are posted for a specific length of time, and you can shop, order, pay, and hopefully receive your order.

I decided to place an order from two different stores. The first item I received was an extra-long tank top. It arrived fairly quickly, and I was pleased to see that it truly was extra long. I'm happy with my first purchase from Jane.com.

The second item I ordered was a football-themed t-shirt that I was really excited to receive. My family and I are huge football fans, and I wanted a generic football shirt to wear the day before or after games while we are in town. Unfortunately, this second order took about 15 days to arrive. I had incorrectly assumed that the shipping would be fast like most other companies. When I hadn't received my order after about 8 days, I contacted the store via e-mail. I was surprised to learn that the seller only ships on Mondays. (?) Because my order was placed on a Friday just as the sale ran out, I had to wait as they do not work weekends. (?) While I understand that this is the seller's policy, it was frustrating to have to wait so long for my order.

When the shirt finally arrived, I was disappointed to find that it was much smaller than I had expected. I wear a size 12 in most other things, but I couldn't even pull the shirt over my head. While the price of the shirt was okay at $13.99, the shipping brought my total close to $20. This was like throwing $20 out the window as I am not seeing a place to request a refund. I guess I can make a dog shirt out of it.

Overall, I would recommend being careful when shopping on Jane.com. It's important to ask questions of the sellers and find out if the size charts are accurate. While I was happy with my first purchase, my second purchase was a bit of a disappointment. I hope that in the future, Jane.com will work to improve their shipping times and make it easier for customers to request refunds.

I recently made a purchase on Jane.com for three customized necklaces from the seller Krafty Chix. I wanted to give them as Christmas gifts to my grandmother, mother, and mother-in-law. I placed the order on December 1st, and the seller had up to 14 days to ship the items. I thought that was plenty of time, but unfortunately, things did not go as planned.

Five days after the 14th day from my order, my UPS tracking still only says "order processed, ready for UPS." This means that the seller has been notified that the package will eventually be dropped off for shipment. I was hoping to receive the necklaces in time to send one to my grandmother, who lives in another state, for Christmas. However, it looks like I won't be able to do that. And even for my mom and mother-in-law, who are spending Christmas at my house, it seems like I won't be able to give them their gifts either.

I reached out to Krafty Chix four days ago, but I have yet to hear anything back. I was getting worried, so I contacted Jane.com for help. They claimed to have contacted the seller for me and offered to issue me a refund if the seller doesn't contact me about this within the next 2 days. However, two days from now will be 4 days from Christmas, so that's not very helpful.

I'm very disappointed with this experience. I wish I had done more research about Jane.com and Krafty Chix before placing my order. They ruined my Christmas gifts for the three most deserving women in my life this year. I understand that mistakes happen, but the lack of communication and the delay in shipping is unacceptable. I hope they can improve their customer service in the future.

I recently made a purchase on Jane.com and StyleLoveLiving.com for my family member's birthday. I was excited to surprise her with two cozy sweaters, one green and one burgundy. However, when the package arrived, I was disappointed to find that both sweaters were burgundy. I immediately contacted the company for assistance, but was met with unhelpful and rude customer service representatives.

Despite explaining the mistake and providing evidence of the error, the company refused to send me a new green sweater and instead demanded that I pay to return the incorrect item. I was frustrated and disappointed with the poor service, especially since I had already paid for the correct item and had been assured by a chat representative that my order was correct.

After several attempts to resolve the issue, I was left with two burgundy sweaters and no solution from the company. I was extremely dissatisfied with the service and would not recommend either Jane.com or StyleLoveLiving.com to anyone. Even when the company admitted their mistake, they refused to take responsibility and make it right.

Instead, I would recommend Heartland and Collections etc for anyone looking for similar products. I have had positive experiences with these companies in the past, and appreciate their prompt and helpful customer service.

It is disappointing that a company would not take responsibility for their mistake and work to resolve the issue for their customer. I hope that in the future, Jane.com and StyleLoveLiving.com will improve their customer service and take responsibility for their errors. As for me, I will not be doing business with them again.

I've been shopping at Jane for quite some time now, but my most recent experience with them left me feeling extremely disappointed. I had ordered 7 cousin crew T-shirts for my family to wear after Thanksgiving and take a picture in them for our grandparents' Christmas card. Unfortunately, I couldn't order a size Medium because they were out of stock, so I went ahead and ordered 5 Large shirts instead. I also purchased a child's small and XL shirt.

To my dismay, it took over a week and a half longer than expected for the shirts to arrive at my sister's house, where I had them sent. By the time they arrived, it was too late to take the picture. When my sister opened the package, she found 5 Large shirts and an XS and small kids' shirt. She thought I had made a mistake, but when I checked my receipt, I realized that I had ordered the correct sizes, and Jane had sent me the wrong ones.

I tried to contact the company that Jane was selling for, Ninth and Knox, but after a week of waiting, I still hadn't heard back from them. I then reached out to Jane, who said they were contacting the seller and that I would have to wait two days for a response. Unfortunately, even after the weekend and two business days, I still hadn't heard anything from them. Jane was only willing to refund me for the one shirt, which was of no use to me since I needed all the cousins to have the same shirt.

I explained to them that the purpose of these shirts was for all the cousins to wear them together, and now I had one crying kid who felt left out. It wasn't like I had ordered plain red shirts or even the same Christmas shirt. These shirts were meant to be worn as a group, and now I was out the money for all the shirts I had purchased.

Overall, I was extremely disappointed with my experience with Jane. The delay in shipping and the wrong sizes sent were frustrating enough, but the lack of customer service and willingness to help me resolve the issue was even more disappointing. I'm not sure if I'll be shopping with them again in the future.

I done bought a bunch of stuff from Jane.com, and most of it came on time and all that jazz. But one thing I ordered, it's been two whole months and still no sign of it. I tried to talk to the seller, but they didn't answer me. So I went to Jane.com for help, and they were pretty quick to get back to me. They talked to the seller and said they'd send me a new package with a little extra something for the wait.

But then another whole month goes by and still no package. So I go back to Jane.com and they said they'd give the seller until the end of the day to fix things or give me a refund. I was cool with that, I just wanted my stuff or my money back.

But then I got an email from Jane.com and they accidentally sent me the whole conversation between them and the seller. And let me tell you, it was a mess. They were all talking about how mad I was (which I wasn't, I was just annoyed), and the seller was blaming me for stuff, and Jane.com was mad at the seller for not responding. And then I saw that Jane.com and the sellers don't seem to get along very well.

I get that sometimes things get lost in the mail, but it's weird that they sent it twice and it still didn't get to me. And I don't like that Jane.com and the sellers don't seem to have a good relationship. To me, that says something about the quality of the business. So I'm not gonna order from them anymore.

I gotta say, I've had some pretty disappointing experiences with Jane. I mean, I should have learned my lesson by now, but I keep coming back for more. The thing is, the pictures on the site can be super deceiving. I think Jane should make it a rule for vendors to use a plain background and not over-edit their photos to make the colors look more vibrant or washed out. And they should include at least one picture of the model in a "neutral, boring" pose, instead of only showing photos of models with their hands around their waist to make the top or dress look like it's flattering to the body, when it's actually not.

But that's not all. There are some other cons to shopping on Jane. For one thing, you always have to pay for shipping, and if you want to return anything, you have to pay for the shipping again. So when they issue a refund, you end up losing anywhere from $8 to $13+ dollars depending on the weight. And you only have 14 days to return anything, and you have to email the vendors before sending the item back. If the vendors take forever to respond (which has happened to me twice), you might just be stuck with something you don't like.

Oh, and don't bother emailing the vendors through Jane's website. It doesn't work, and then you have no proof that you emailed them. Just use your normal email. And a lot of the boutiques you see on the site can be found on Instagram. If you look at their site, you might notice that they use Jane to get rid of the stuff they're having a hard time selling on their own. But to be fair, you'll also see that Jane has the same "new arrival" as these boutiques, but at a better price even after shipping and taxes. That's what originally brought me to Jane.

But there are some other issues, too. Some vendors' main photos show you something in a color that's not actually part of their listing. And I don't know if you can zoom into the pictures on their app, but the photos shown on their site are tiny. Even if you screenshot and try to zoom in, it's impossible to look at the details.

And the whole idea of this website is to list things for 36 hours. So even if you write a review on something, there's like a 96% chance that it won't be seen by others, and that you won't see what others had to say about it.

Finally, some vendors have popular knockoffs from well-known brands. So make sure to check the price first with the name brands. Sometimes by the time you've received the product, paid the shipping, and paid to return it, you'll notice that you spent close to the price of the better quality one.

Overall, these are things that you could experience anywhere when buying online. So really, it's up to you to give it a chance or not. I do feel like the vendors are giving the platform a bad name, but if Jane made some improvements on their website and on vendors' requirements, maybe the vendors would have to be more honest in the way they present their items.

Yo, listen up! I gotta tell you about this company called Jane, or as they call themselves, Jane.com. Now, I ain't one to leave bad reviews, but I gotta warn y'all about this company and the couple who runs it. They used to go by the name Oliver and Olivia Apparel, but now they're calling themselves the Printed Tees Shirt Company. And let me tell you, they're shady as hell.

Last week, at like 9 o'clock at night, the boss lady Jill sent a text to all 35+ of us saying we were all fired with no warning. And get this, we don't even know if we're gonna get paid for the last two weeks of work we did. This ain't the first time she's lied and screwed us over, either. She's been listing products on Etsy, Amazon, and Jane that we didn't even have in stock, and then blaming the mail carriers when they didn't get delivered on time. It's messed up, man.

And it's not just us employees who are getting screwed over. Customers who ordered stuff from Oliver and Olivia Apparel ain't getting their stuff either. And now these crooks are trying to start a new shop under a different name - Buffalo Shirt Company. They say they're in Fort Worth, but they're really in Edmond, Oklahoma. Don't trust 'em, folks.

I could go on and on about all the shady stuff Jill and her husband Trent have done, but I ain't got all day. Just do yourself a favor and stay far away from Jane.com and any other business they're involved in.

I have been a customer of Jane's for a while, which is why I was very unsatisfied with my latest transaction with them. I purchased 7 cousin crew T-shirts for the cousins to wear right after thanksgiving and take a picture in them for Grandma and Grandpa to put on their Christmas Card. When I went to order them I couldn't order in a size Medium because none were available so I ordered 5 of them in Large knowing they would be bigger which was fine because we wanted all the cousins to have the same shirt. I also bought a child's small and xl. Well needless to say the first bad news came when it took them over a week and a half longer to even get it to my sister's house, where I had them sent. So we couldn't take the picture. Then when she got them she found 5 large and an xs and small kids, she thought I had ordered the wrong ones but when I went back and looked at the receipt. I ordered the right size and they sent me the wrong ones. First I tried to get in touch with the company that Jane was selling for Ninth and Knox. After a week I then tried to get in touch with Jane who said they were contacting the seller also and I had to wait 2 days for a response. Needless to say after the weekend and then 2 business days. I heard nothing and Jane was only willing to refund me for the one shirt. I tried to explain the shirts were useless if not all cousins were going to have the same ones. They didn't seem to care and told me they could offer a refund for the one shirt. What good is that going to do when The cousins won't all be able to wear the same shirt. It isn't like I bought the all plain red shirts to wear together or even the same Christmas Shirt. The purpose of these shirts is to be worn as a group and now I will have one crying kid who won't feel like they are part of the family. So basically I am out the money for all the shirts I bought.

I have purchased several items from Jane.com, some arrived in a timely manner but two months later I am still waiting on one of my purchases. I reached out to both the site and the seller and it just seems to be an awkward mess of communication.

After not receiving my package (tracking status said pre shipment) one month later I contacted the seller with no response, then went straight through Jane.com to get assistance. They were very timely in their response and got the seller to contact me. They said my package got lost and they would send me another package that day with something extra for the wait...

Another month passes no package still... I contact Jane.com again and they responded saying they would give the seller until the end of the day to fix the situation before giving me a refund, which I felt was reasonable. I was totally understanding in the situation but I did either want what I ordered or a refund.

In Jane.com's final email to me, (whether they realized it or not) I received the whole email thread between them and the seller... Where they both talked about how angry I was (wanting my money or refund yes, but not angry), how the seller was annoyed that I apparently never emailed them, how Jane was annoyed that the seller was not responding beyond "the situation has been fixed"(which it hadn't been), the seller was blaming the situation on me, and jane.com edited out portions of the sellers original email when they sent me the sellers communication.

I understand shipping mistakes happen but I find it odd that it got shipped out twice and has never actually arrived to my home (they offered to send for a third time I declined and asked for a refund). I also saw that Jane.com and sellers do not have a good relationship with each other.

Yes, somethings do arrive in a timely manner but to me it's not worth the risk of not receiving what I order and I personally don't want to order from a place that tries to paint a pretty picture but behind the scenes does not respect those providing the product they are selling... To me, relations in business speak volumes to the quality of the business and whether I want to continue to support that business. This is one business I will be walking away from.

BEWARE: Oklahoma business Oliver and Olivia Apparel / Jill Snow-Ford and Trent Ford. They are now using the name "Printed Tees Shirt Company".

I never leave bad reviews, but I'm coming here to warn every individual I know about a company I've been with for the last few years and the couple who "operate" it.

Last Tuesday at 9PM Jill sent her team of 35+ a text message to tell us we were all out of our jobs with no prior warning. We are now unsure if we'll get our final checks for the last 2+ weeks of work - her track record of blatant lies and deceit, and her mind-blowing financial oversights which caused the company's downfall precede this worry.

Leading up to this, she's been fraudulently listing products on Etsy, Amazon and Jane that she knew we could not deliver on. If we even had inventory of the items in the listings, they were advertised for production times that were drastically shorter than what we were able to accommodate.

Real example: you see a Christmas stocking on Amazon that says "2-day shipping", when in reality you will not see the item for 90 days at least. Our shop then prints the shipping label without having the item ready, which makes it ineligible for a refund and allows her to blame mail carriers.

It doesn't make sense, right? It is more than accidental bad book keeping, and more than a crazy "holiday rush". She's been doing intentionally deceitful business for a long, long time. This is just the surface of it. There is SO much more to this story, and I will invite others to share their experiences in comments. The thing that made all of this tolerable is the team I worked with - in case you're wondering why we all stuck around.

At the time of operations closing, we were still catching up on pre-Christmas orders because she had refused to take the listings down in November, when we were desperately trying to tell her we were at production capacity for the Christmas season. Around the same time we were all watching her spend company money frivolously, having just closed on a million dollar estate for herself.

I have watched this woman use her managers as scapegoats for her own poor decision making, throw an absolute fit like a child in front of her entire team to try and garner sympathy, and threaten to fire staff if they did not come in for overtime during Christmas weekend. She is not fit to run a business.

TLDR: Several of us are in contact with the labor commission over fear of not receiving pay, and we're all struggling to find new jobs or file for unemployment (painstakingly). Hundreds, maybe thousands of customers will never receive items they paid for nor will they see refunds from O&O. Be sure to share so that both employees and customers alike can save their time from an untrustworthy company.

https://kfor.com/news/in-your-corner/i-want-my-money-employees-fight-for-final-paychecks-after-boutique-shutters-shop/

We have also been aware that they started a new shop under a different business owner name. The shop is in Etsy but I wouldn't be surprised that they would try to sell on Jane. The shop name is Buffalo Shirt Company. They claim to be in Fort Worth when they are in Edmond Oklahoma.

I've been shopping on Jane for a while now and I have to say, there are some really great deals to be found. I've snagged some items that have been super unique and have gotten me a lot of compliments. However, not every purchase has been a winner. I've had a few items that were just plain terrible quality. But hey, that's the risk you take with online shopping, right?

One thing that really irked me was when I had to go to the post office to pick up a few items that had postage due. I mean, come on, sellers, get it together! One seller even tried to argue with me about it, even though I had the actual slip showing that I owed money. Another seller was much more reasonable and sent me the money via PayPal right away. But the absolute worst experience I had was with a seller who was a total bully. He lied about sending an item and then sent me condescending emails when I asked about it. It was a nightmare. Eventually, he did send the item, but then tried to make me pay for the postage. I was so fed up that I contacted Jane and sent them copies of the emails. They agreed that the seller was completely out of line and had already refunded me before he even tried to make me pay for the shipping. But the fact that he's still allowed to sell on the site is just ridiculous. It really makes me question how much Jane cares about their customers.

Overall, I'm pretty disappointed with my experience on Jane. While there are some great deals to be found, the risk of getting terrible quality items or dealing with difficult sellers just isn't worth it to me. I don't think I'll be shopping on Jane again anytime soon.

I gotta say, Jane.com ain't worth your time. They say their clothes are a certain size and length, but let me tell ya, that's a bunch of baloney. I've ordered a couple things from them now and the clothes are just plain poorly made. The first sweater I got had lines painted on it, but in some spots where the sweater was wrinkled, the paint was missing. And the second sweater? It was made for a T-Rex or something. The sleeves were supposed to be full length, but they only went down to my elbow. And the length? Supposed to be hip length, but it went all the way down to my knees. What a joke.

So I decided to return the clothes, but of course, I had to pay for the return shipping. And then they had the nerve to say that the clothes had a foul smell and they wouldn't take them back unless I paid an extra $3.99. Can you believe that? I only had the sweater for an hour before I returned it, but apparently their fine print says they won't take back clothes that smell bad. So now they get to resell the clothes and I'm out of my money.

Honestly, I wouldn't recommend doing business with Jane.com. Save your money and go to Kohl's or the mall instead. Don't be like me and waste over $50 on clothes that are poorly made and can't even be returned.

When I first stumbled upon Jane.com, I was like, "Whoa, this is cool!" The stuff they have on there looks pretty sweet and the prices are pretty decent too. Plus, Jane promises that if you don't love what you get, they'll make it right. But here's the thing they don't tell you: if you don't like what you get, you gotta pay to ship it back and you won't get refunded for the shipping costs. So, like, what's the point?

Honestly, you're better off checking out the stuff on Jane and then trying to find something similar on Amazon. By the time you factor in shipping costs, you're not really saving any money at all. And Amazon has free shipping and returns, so why not just go with them?

And let's talk about the quality of the stuff on Jane. It's, like, not great. I mean, I don't wanna be mean or anything, but it's just not up to par.

And don't even get me started on customer service. They're not really helpful at all. Sometimes the vendors don't even respond to your emails when you have a problem. So, if you buy something, you better hope you like it because trying to return it is a total nightmare.

Overall, I would not recommend Jane.com. Most of the stuff I bought was a total letdown and dealing with customer service was a total waste of time. Save yourself the hassle and just shop somewhere else.

So, I was browsing the internet and stumbled upon Jane.com. I was so excited to see all the cute things they had to offer. I decided to place an order for a few items, including leggings, a swim overwrap, a pair of shoes, and a necklace. However, my excitement quickly turned into disappointment when I received my order.

Firstly, the leggings were way too small. It was like they were meant for girls instead of women. I'm almost certain that they were trying to pass off girls' leggings as women's. Secondly, the swim overwrap looked nothing like the pictures. It was cheaply made and had a generic tag from China. It was like they were trying to sell off some overstocked items from China. The version in their photos looked so cute, but the real thing was a total grandma action.

The shoes I received were the cheapest crap I've seen in a while. I contacted the vendor for a return, but they didn't even want them back. They told me to keep them and refunded my money minus the shipping fee. The necklace was okay, but it was still cheap crap.

If the shipping had been faster, I wouldn't have continued buying from them after the first disappointment. The shipping fees were high, and the products were of low quality. This site is a sin against women who are looking for trendy clothes at a decent price. Walmart sells higher quality clothes than Jane.com.

I'm so upset about my experience that I had to search for reviews of the site and vent. It's frustrating to spend money on something that turns out to be a complete waste. I hope that Jane.com improves their quality control and customer service in the future.

I recently made a purchase on Jane.com and unfortunately, my experience has not been a positive one. I ordered a monogrammed tumbler on June 5th and was informed that it would be shipped by June 21st due to the personalization process. I decided to reach out to the seller via email on the 20th or 21st to inquire about the status of my order. However, I never received a response from the seller. Instead, I received an email from Jane.com the following day with a tracking number.

I eagerly looked up the tracking number only to find that it was still in the "label created" stage and had not even begun transit. I continued to check the tracking information on June 25th and was disappointed to find that there had been no progress. The package had not moved at all.

To make matters worse, I also ordered two ombre cardigans from a different seller on the same night (June 5th). The seller informed me that the items would be shipped by June 12th. However, I encountered the same issue with this order. The tracking information showed that the package had been shipped, but upon closer inspection, I realized that it was only a label that had been created. As of June 25th, I still have not received my order.

I decided to reach out to the seller via email to inquire about the delay. Unfortunately, I only received a response after the label had been created and I had been waiting for a week. The seller informed me that they had been backed up and that I would receive my package this week. However, it is now Thursday and I still have not received my package. To make matters worse, this specific package was supposed to be shipped via two-day priority shipping.

Overall, I am extremely disappointed with my experience on Jane.com. The lack of communication from the sellers and the delay in shipping has left me feeling frustrated and dissatisfied with my purchase. I hope that the sellers and Jane.com can work to improve their shipping and communication processes to ensure that future customers do not have to endure the same experience.

I've been selling on Jane for a few years now, and I have to say, I'm not too happy with the way they do business. They claim that their algorithm determines the rank of deals, but I'm not so sure about that. It seems like the higher priced items always get featured first, and I've never seen a deal with a low price point get featured. It's frustrating because as a seller, I want my deals to get seen by as many people as possible.

Another issue I've had is with their customer service. If there's a problem with my deal, it can take hours for them to get back to me and get it fixed. This is a big deal because when you're selling over 100 pieces of inventory, every minute counts. I've been "bumped" so many times that I've lost count. It's not fair to me or my customers.

And don't even get me started on the favoritism. I've noticed that if I sell something that does really well, and I try to resubmit it, I get declined. But then I see another vendor from Lehi (where Jane is located) run the same deal back to back. It's not a coincidence, and it's not fair to the rest of us who are trying to make a living.

Overall, I'm not too happy with Jane. I wish they would be more transparent about how they rank deals, and I wish they would treat all their vendors equally. It's hard to give them negative feedback because I don't want to hurt my business, but I think it's important to speak up about these issues.

So, I was really excited to order a mama bird nest necklace from Jane.com on 11/9. I was planning to give it to my mother as a birthday present on 11/30. However, I was really disappointed when I received the necklace on 12/02, more than three weeks after I placed the order. To make matters worse, the necklace did not have a silver bird attached to the nest like the pictures and description said it would have.

I was really upset because this was supposed to be a special present for my mother, and I ended up ordering it late and then receiving the wrong item. I usually don't write bad reviews, but I don't want anyone else to go through what I went through.

I tried to contact the seller, but they didn't respond. Even though Jane sold me the necklace, they don't want to be responsible for anything. So, I sent a huge message to Jane.com support, hoping they would at least email me back.

If you're thinking about buying anything from Jane.com, please be careful. I strongly suggest that you screenshot the item they are trying to sell you and reach out to the seller first to make sure that you're getting exactly what they're advertising before you buy anything.

This was a really special gift for my mother, especially since my family recently experienced the sudden loss of my brother. Instead, it turned into a nightmare. I hope Jane.com will take responsibility for their sellers and make sure that their customers receive the items they paid for.

I recently made two orders on jane.com, one through Facebook and the other through Instagram. Both orders were marked as shipped, but when I checked the tracking information, it showed that only a label had been created and nothing had actually been shipped. I reached out to jane.com through their chat feature and was told that they needed to contact the seller and wait for a response for two days.

After two days, the seller responded with an excuse about having a lot of orders but claimed that both of my orders had been shipped that day. However, after waiting for a week, the tracking information still hadn't been updated and it showed that nothing had been shipped. I even checked with USPS to confirm this.

I contacted jane.com again, but they only repeated that they needed to contact the seller and wouldn't take any further action. I expressed my frustration and told them that this wasn't acceptable, but they didn't seem to care. They said that the seller needed more time, even though they had already taken my money.

Finally, the seller responded three days later (not two) and offered to either reship my order or give me a refund. I immediately requested a refund, but after waiting for five more days, I still hadn't received it. I contacted jane.com again, and they told me that a manager needed to process the refund, but that person wasn't at work yet. I told them that I couldn't wait any longer and that the refund needed to be processed immediately, but they didn't do anything.

In my opinion, jane.com is a scam and I would not recommend buying from them. They don't seem to care about their customers and don't take any action to resolve issues. It's been a frustrating and disappointing experience.

Jane.com is a website where you can buy and sell products. I sold products on their website and made them nearly $50,000 last year. However, my profit was only a small fraction of that. I have to say that the people who run Jane.com are not very smart. They are greedy and uneducated. As a seller, you can expect to be taken advantage of. If you have an issue, they will ignore it and get upset if you try to bring it up. Then they will go back to ignoring it.

Jane.com has a 15-day return policy, but it doesn't matter. Buyers often have buyers remorse a month or two later, and they still debit your account. Even if you provide tracking that shows a product has arrived, it doesn't matter. They will still debit your account. It's not worth it to source and ship products for Jane.com to make $50,000 while you only make a couple of grand. Dealing with unprofessional college kids who work for Jane.com will drive you insane.

I will never do business with Jane.com again, and I will never buy from them either. It amazes me how stupid people are. I can guarantee that every product on their website is cheaper elsewhere, especially on Amazon. Jane.com is like Costco in that people think paying them to come in the door and paying higher prices is acceptable. People don't realize that 90% of their stuff is cheap china junk. Jane.com has done a good job of tricking the masses, but sheep will be sheep, I guess.

I received on May 23, 2023, a ring from Jane with an address in New Jersey. It was sent to my totally correct mailing address in Hawaii. I never ordered the ring, so far it hasn't appeared as a charge on my Visa card, and there is no paperwork inside the package with the ring that gives any order information. I haven't worn a ring in over 5 years and I know I didn't order a ring. There is no invoice or other documentation in the package with the ring to give me any information I need. I wish to return the ring but I can't read the entire address on the mailing label. There is a tag on the ring that says $188.

Please help me resolve this dilemma!

All the shirts were about three sizes to small. Okay, that's fine, I will return and get my money back. Nope, there suggestion was to either keep it and give it to a friend because it would be too expensive to return for me. After my second email they did offer a five dollar coupon but still out 100 dollars worth of clothes that did fit my friend that is three times smaller. I mean if you were going to write a manual on how not to have great customer service Jane.com would be the author.

I ordered 3 bracelets on the Jane.com website, in June 2020, the company bh silver is the company that the bracelets were actually coming from. The 1st order they did the initials in the wrong order. Emailed them and they had to have more info, took pics and explained to them once again. The re-do was done the exact same way. I've emailed them twice and nothing has been resolved. I'm still stuck with 6 bracelets that I can do nothing with.

I am very disappointed to see that you are representing any seller (Print the Party) that has products that support this documentary and the values they represent.

If you watched the program, you would realize that it is a show about tiger owners and the mistreatment of tigers in captivity. By selling products that support this program, you are basically supporting tigers in captivity. There are more tigers in captivity than in the wild.

One of the people (Joe) that is being represented on the T-shirt so it's currently on your site is currently in prison for attempted murder.

As a company that represents families and children products, I would think that you would not want to be associated with anything that does not support animal conservation.

The T-shirts that are currently being sold on your site, from Print the Party should be removed.

Order number [protected]

Please send my order to following address:
1904 N Nokomis NE
Alexandria. MN. 56308

You previously sent to wrong address and no one notified us or tried to contact us for the correct location to be delivered.

Please note, this was paid for through my Osy Pal account showing my current and correct address.

Thank You
Mary Jo Zimmer

I bought 6-7 art pieces from this company on or around Aug 15th. I was charged for the items, but I have not received any confirmation email and I have not received the package yet. Is there a way to contact them to find out when and if I'll be receiving my order? I am worried that I was charged but am not receiving anything in the mail. Please let me know how to contact this seller.
Thank you,
Erin Bayless
[protected]@aol.com

Hello,
I received my order today and love the bags, however, I ordered two dandelion Gray bag holders and one Fynn natural and only got one of the dandelion gray. SKU number: [protected]. In total, I ordered three bag holders but only received two of them :(
I would really like the third bag holder however a refund of the 10.99 is acceptable as well.
Sincerely
Dawn stirrett
order numbre: [protected]
order date 8-5-19
Tracking 9400111298370018298146

I have copied my email correspondence below for reference. I received a pair of shoes in the mail that wreaked heavily of cigarette smoke. This smell makes me physically sick so I requested a return label and replacement shoes. The shoes are out of stock, which I understand, but the company wants me to pay for the return shipping costs. That is outrageous considering they were the ones that sent me disgusting, cigarette smoke, smelling shoes. This is terrible customer service and I would like a resolution from Jane.com since I cannot seem to get one from the manufacturer.

Kristi Cockrell
[protected]@hotmail.com

Well nothing smelled like cigarette smoke until I opened the sealed packaging that contained the shoes. So yes, you did send out an item that wreaked of cigarette smoke. There is no way that it picked up that smell during shipping because nothing else with the box or packaging smelled like that when I received it. Only when I opened the packaging containing the shoes. Obviously someone or some room where the shoes were smelled heavily of smoke.

From: customersupport
Sent: Tuesday, July 30, 2019 9:27 AM
To: Kristi Cockrell
Subject: RE: Order # 37463824

Hi Kristi,

We do not send out items that smell like cigarette smoke. There isn't a way for us to tell if this is something that may have been picked up by a Fed Ex or a mail truck. We are the manufacture of the shoes, we only send out the items. You are certainly welcome to contact Jane.com to see if t hey are able to help out with shipping cost.

Thank you,

Star Wallowing Bull
Customer Service Rep
Order Management
Reliable of Milwaukee

From: Kristi Cockrell
Sent: Tuesday, July 30, 2019 10:25 AM
To: customersupport
Subject: Re: Order # 37463824

You're saying that I would have to pay for return shipping when the shoes were sent to me smelling very strongly of cigarette smoke? You don't consider that something wrong from your end? Or do you think it's perfectly fine to send people shoes that have a strong cigarette odor? I should not have to pay anything to send these back, this is ridiculous. I will be sure to never shop at Jane.com again.
From: customersupport
Sent: Tuesday, July 30, 2019 8:07:15 AM
To: Kristi Cockrell
Subject: RE: Order # 37463824

Hello Kristi,

Thank you for reaching out to us on this matter. You are certainly welcome to return the shoes for a refund, it looks like we no longer have these available in stock. As for a label, we would not be able to offer a shipping label for returns unless there is a manufacture defect or a wrong item was sent. You can return the shoes to;

Reliable of Milwaukee
100 Campbellsport Dr.
Campbellsport, WI 53010

When we receive and process the return, we'll contact Jane.com to issue the refund.

Thank you,

Star Wallowing Bull
Customer Service Rep
Order Management
Reliable of Milwaukee

From: Kristi Cockrell
Sent: Monday, July 29, 2019 6:22 PM
To: customersupport
Subject: Order # 37463824

I received my order today and the shoes smell of cigarette smoke very strongly. I don't want to let the shoes air out in my closet. Can I get a replacement pair mailed and a mailing label to mail these back?