Menu
For Business Write a review File a complaint
RoseWe.com Customer Service Phone, Email, Contacts

RoseWe.com
Reviews and Complaints

www.rosewe.com

Learn how the rating is calculated

1.3 16 Reviews 116 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

RoseWe.com Reviews 132

ComplaintsBoard
E
12:00 am EDT

RoseWe.com A Fashion Destination Worth Exploring

As someone who appreciates trendy fashion and quality clothing, I recently explored Rosewe, a fashion destination that truly stands out. The experience was delightful, with a wide range of stylish options that cater to various tastes. What impressed me the most was the attention to detail and the quality of the outfits. The customer service was top-notch, ensuring a seamless shopping experience. I can confidently say that Rosewe is a gem in the world of online fashion, offering not just clothes but a unique style experience. Whether you're looking for a chic dress for a special occasion or a casual outfit for everyday wear, Rosewe has something for everyone.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
M
12:18 pm EDT
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Love Rosewe

Absolutely love this dress!
The pink color is soft and romantic, and the neckline has more than enough room for a large bust, while still looking good on a small one. The length hits me several inches below the knee, but isn't unflattering at all! Again, I am thrilled with this purchase. Shipping was quick since I used Prime, and the dress arrived in a lovely zip bag, neatly folded. It is a bit difficult to iron using a conventional iron, I had to use a wet cloth to press it, but a good steaming should work perfectly, and once it's pressed, it hold the press for a long time! Would absolutely recommend this dress to anyone who asks, I'll be buying myself one in every color!

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
K
11:11 am EDT
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Good experience

I was skeptical at first because the prices are so affordable. However, everything arrived within a reasonable amount of time, was as pictured and described, fit according to size chart and appear to be well constructed. I purchased 5 things but had to return 2 because I ordered up a size and they were too large for me. The fabric is stretchy which can be good for some. My only negative would be the fabric can get picks and snags if you are not careful. That said, it is still really pretty and worth purchasing. Especially for the price. Now I am waiting on my refund and I re ordered a dress in a smaller size. The tracking info is helpful and so far everything has been according to the companies advertising.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Excellant customer Service

I ordered bathing suits for my upcoming Hawaii vacation. I was so excited they were coming weeks before I expected. The day they were to be delivered I recieved nothing but a confirmation they had been delivered. I was devestated. I wrote a note to your company explaining. They promptly answered me. I did what was asked of me contacted the USPS. They started a ticket. When I wrote your company again they offered to resend my order. I was shocked. I dont know if this person is male or female but the are kind, considerate, proffesional they never were rude always responding quickly. This has sealed a deal with me to be a loyal customer and yes i will tell people what excellant service i received! Thank you all

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Customer Service Representative: Kushi

I used the live chat to complete an return that I had submitted. As I did not know the next steps to take. In previous returns, I assume that they would get back to me with the follow up steps, but as I know now no one did and the time passed to submit my return, thus making it too late to send the item back. I was left with an item I do not think I can make use of and therefore lost my money. Kushi was very helpful in giving me the follow up instructions to send my return back. I can now feel confident that I can package, label and send my return back and receive my refund in an timely manner. She was patient and understanding and didnt seem to mind helping me. I enjoy having an customer service representative like her. I would give her 5 stars.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Package was lost/stolen and Rosewe helped me!

I had ordered two beautiful dresses daaaaays before my mother's wedding. USPS was in charge of the delivery and sent me a notification that it had been delivered. However, I never received the package and quickly informed Rosewe of the situation. They help me contact USPS and we started an investigation to find out where my package was. Sadly, USPS sent me a statement saying that the package had been lost/stolen. I was devastated because the whole package was more than $100 and I needed to get a new dress for the wedding. After telling Sumie, from Rosewe's Customer service, about the situation, she told me that Rosewe will send the order once more to help me. I even got the email confirming the shipping of the new order. I am very glad they didn't just leave me to the side while I lost my money/dresses.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Disappointed with Rosewe's Order Mix-Up and Lack of Customer Service

I was so excited to receive my order from Rosewe, as I had ordered six items that I had been eyeing for a while. However, when I received my package, I was disappointed to find that it was someone else's order that did not fit my personal style. I was really upset about this and wanted to contact someone to discuss the issue, but unfortunately, there was no phone number available to call. I had to resort to using the chat feature on their website.

I received several emails from Rosewe stating the same thing, but I explained to them through chat that I did not receive the items that I had actually ordered. They asked me to wait until October 7th to resolve the issue, which I find highly unacceptable. I am really contemplating whether or not I want to use Rosewe again in the future.

Although I love the items that I have purchased from Rosewe in the past, this is the first time that I have had an issue with my order. I might consider ordering something else from them in the future, but it really depends on whether or not they can send me the original items that I paid for and purchased.

I am a forgiving person, but this experience has left me feeling unhappy and frustrated. I hope that Rosewe can resolve this issue quickly and efficiently so that I can continue to shop with them in the future.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Mixed Experience with Rosewe: Nice Dresses, Reasonable Prices, but Watch Out for Shipping and Customs Charges

Hey there, I recently bought a couple of dresses from Rosewe.com and I gotta say, it was a bit of a mixed experience. I paid through PayPal, which was easy enough, and the first two dresses arrived in just 10 days. They cost me $29 each plus $7 for shipping, which I thought was pretty reasonable. And they looked nice too, so I was pretty happy with that.

But then I had a problem. One of the dresses didn't fit me quite right, so I wanted to send it back. But when I looked into it, I found out that I'd have to pay for shipping all the way from Canada to New Jersey, which was gonna cost me about $24. That's a lot of money just to return a dress, you know?

And that wasn't even the worst part. I'd also ordered a third dress, which took about 20 days to arrive. I was starting to get worried, so I wrote to Rosewe to ask what was going on. They got back to me the next day and said it was shipping, which was a relief. But then when the dress finally arrived, I had to pay a customs charge of $25! That was a big surprise, and it meant that I'd spent a total of $62 on that dress alone. And I still didn't even know if it was gonna fit me!

So, all in all, I'd say that Rosewe is a bit of a mixed bag. They're based in China, which might explain some of the issues I had with shipping and customs. And their customer service is only open from 9PM to 6AM, which is a bit weird. I mean, who's gonna be awake at those hours? But on the other hand, the dresses themselves were pretty nice, and the prices were reasonable. So if you're willing to take a bit of a risk, you might find some good stuff on Rosewe. Just be careful about the shipping and customs charges, and make sure you're okay with the return policy before you buy anything.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Terrible Experience with Rosewe: Delayed Delivery and Poor Customer Service

I gotta say, I had a really bad experience with Rosewe. I ordered some clothes back in November of last year, and I paid extra for a speedy delivery. But man, did they drop the ball on that one. When my package didn't arrive on time, I tried to be patient and understanding. But now it's January of 2021, and I still don't have my clothes. The tracking information is useless, and every time I contact them, all I get is some generic message about how they're "working with the shipping company" to get my package to me.

It's so frustrating, you know? They don't seem to care at all about their customers. All they want is your money. I've even asked them for the contact information for the shipping company, so I can try to sort this mess out myself. But they won't give it to me! It makes me wonder if I've been scammed. I mean, who doesn't give you the shipping company's details when you ask for them?

Honestly, I'm beyond disappointed. I wouldn't recommend Rosewe to anyone. If you're thinking about buying from them, save yourself the trouble and go somewhere else. I wish I had. If you want to see all the frustrating interactions I've had with them, I'd be happy to post them here.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Exceptional Customer Service from Rosewe - Thanks to Dharani!

So, I gotta tell ya, I made an order from Rosewe last week. The payment was taken outta my account on 9/13/2022. But then, I went and did something real dumb. I accidentally deleted my order confirmation that had all the info I needed to track my order. And to make matters worse, I put in the wrong email address, so I couldn't even find the confirmation in my email. Ugh, I know, right?

But then, I talked to this person named Dharani on the chat. And let me tell ya, within seconds, I had all the info I needed! I gave 'em my name and told 'em my story, and boom, just like that, I was able to breathe a sigh of relief. My order had been shipped and should be arriving in time for my big weekend event. Phew!

I gotta say, this was some of the best customer service I've had in years. Dharani was a total pro and handled the situation like a boss. I think they deserve some kind of reward or something, don't you?

Anyway, I'm definitely gonna tell my friends about this experience and I'll be coming back to Rosewe for more orders in the future. Thanks, Dharani, and thanks, Rosewe!

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Disappointed with Rosewe: Slow Shipping and Poor Customer Service

I gotta say, I'm pretty disappointed with Rosewe. I shelled out some extra cash for expedited shipping, but it's been a full two weeks and I still haven't gotten my order. The tracking info just keeps saying it's "awaiting item" from USPS, and it's been like that for the whole two weeks. I mean, come on, guys. That's just not acceptable.

To make matters worse, when I emailed Rosewe to ask about my order, they didn't even get my name right. They just addressed me as the name of the city I live in. Like, seriously? That's just basic customer service stuff.

Now, to be fair, they did respond to my email pretty quickly. But all they gave me were these vague, non-committal statements like "I total understand" (which, by the way, is not even grammatically correct). They didn't actually tell me when my package would arrive or anything like that. It's like they're just stalling for time or something.

I know that Rosewe is an international company, but I've ordered from other international companies before and never had this kind of problem. In fact, I ordered from two other companies at the same time as Rosewe, and those packages have already arrived. And I didn't even pay extra for shipping on those ones! I only did it for Rosewe because I wanted to wear the dress I ordered to a special occasion. But now it's looking like that's not going to happen.

All in all, I'm just really frustrated with Rosewe. The shipping time is unacceptable, and their customer service leaves a lot to be desired. I just want to know where my package is, and when I can expect to receive it. Is that really too much to ask?

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Stylish designs and reasonable prices, but wish Rosewe would mention fabric material

I gotta say, I was a bit surprised when I found out that the clothes on Rosewe are made with nylon fabric. I mean, don't get me wrong, I love the designs and all, but I wish they would mention the material used on each model. It would make it a lot easier for us customers to choose the right size. You know what I mean? Like, some models are super stretchy, so you can go for a smaller size and it'll still fit perfectly. But for others, you gotta stick to your usual size.

Anyway, despite that little hiccup, I still really love the designs on Rosewe. They're so unique and stylish, and I always get compliments when I wear them. Plus, the prices are pretty reasonable too. I recently received my first order (which I placed two weeks ago), and I was so happy with it. The clothes were just as beautiful as they looked online, and they fit me perfectly.

Now, I'm just waiting for my other three orders to arrive. I've got a few more items in my cart that I'm planning to buy once I receive those orders. I'm really excited to see what they look like in person.

Overall, I'm really impressed with Rosewe's service. They're quick and efficient, and I appreciate that. It's not easy finding a reliable online store these days, so I'm glad I stumbled upon Rosewe. They've definitely earned themselves a loyal customer in me.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Unimpressed with Rosewe: Poor Customer Service and Sizing Issues

I gotta say, I'm not too impressed with Rosewe. I mean, I did get my package, but it was a bit of a hassle. And honestly, most of the reviews on their site seem a little fake to me. They tell you to order a size up for a better fit, but that didn't work out for me - my stuff was way too big. I later found out that they cater to plus size customers, but I don't see how that's possible when they only offer sizes 6-8.

Anyway, I had to return a suit and ask for a smaller size, but I haven't received it yet and I'm not sure if I ever will. And to make matters worse, I accidentally ordered two of something and paid to have one sent back. But when I tried to remove it from my order, the site wouldn't let me - major red flag.

When I contacted customer service about the suit I wanted to return, they told me I wouldn't get a refund because it was "worn or stained". But that's a total lie - I never even wore the thing! I tried to return it as soon as I got it, still in the same packaging. So now I'm out of money for the suit and the shipping.

Honestly, I wouldn't recommend doing business with Rosewe. It's just not worth the hassle.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Rosewe Review: Frustrating Return Process and Sizing Issues

I recently had an experience with Rosewe (rosewe.com) that left me feeling a bit frustrated. I had purchased three items on 12/19/2022, but unfortunately they didn't meet my expectations. I decided to request a return, and was told that I would receive the return information within 48 hours. However, it's been several days and I still haven't received anything.

I decided to reach out to their customer service via chat, and was informed that I would receive 20% off my return. While this was a nice gesture, it also pushed my purchase/return date out further. I received an email from them on 12/19/2022 apologizing for the inconvenience and offering me the option to return for a refund or exchange.

I appreciate the effort they made to compensate me for my dissatisfaction, but I was disappointed that it took so long to receive any information about the return process. I also found it frustrating that the items I received didn't match the size I ordered, and that I had to go through the hassle of returning them.

Overall, I think Rosewe has some room for improvement when it comes to their customer service and quality control. While I appreciate their efforts to make things right, I hope they can work on streamlining their return process and ensuring that their products match the size and quality advertised.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Stunning Dresses, Blouse, and Swimsuit from Rosewe: A Review

When I received my package from Rosewe, I was absolutely amazed! I had ordered a couple of dresses, a blouse, and a swimsuit, and they were all stunning. The first dress I tried on was a black evening dress that was completely covered in golden flowers with glitter sequins. It was so beautiful and elegant, and I knew I would be the center of attention at any event I wore it to.

The second dress was just as gorgeous, but in a more casual way. It had a unique floral pattern and a wide puff neck that made it stand out. The dress was loose-fitting and comfortable, which was perfect for a day out. I loved that it didn't have a tight waistband, so I could move around freely.

The blue blouse I ordered was also very pretty. It had lace and sequin flowers on the yoke and sleeves, which made it look very detailed and feminine. I could wear it during the day or dress it up for a night out.

Finally, the swimsuit I ordered was a black and white striped bikini with golden ties. The bra was supportive and comfortable without underwire, and the briefs had adjustable laces. It was a very sexy bikini that made me feel confident and beautiful.

Overall, I was extremely happy with my purchases from Rosewe. The quality of the clothes was great, and they looked just like the pictures on the website. If you're interested in buying any of these items, I highly recommend them. Don't hesitate to order from Rosewe, you won't regret it!

If you want to see more of my Rosewe outfits, follow me on Instagram (@venus_lisa_) and TikTok (@Lisavenusofficial). I'll be posting more pictures and videos soon!

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

RoseWe.com Frustrating Experience with Rosewe: Refund Issues and Poor Customer Service

I've been buying clothes from Rosewe for a few years now and I gotta say, I'm pretty happy with what I get. The prices are good and the clothes are usually pretty nice. But, I gotta tell ya, I had a bit of a problem with my last order. I got two dresses and one of them had a messed up zipper. So, I sent it back to them like they told me to and waited for my refund. But, when I got my refund, they took almost $10 out of it! I was like, "What the heck, man? This dress was messed up! I shouldn't have to pay for that!" So, I complained to them about it and we went back and forth for like two weeks. And then, to make things even worse, I asked them to just put the credit on my account so I could use it later, but they put it on my PayPal instead and took another $2 out! I'm so mad at them right now, I can't even tell you. You can never talk to anyone there, they just keep giving you the runaround. And then, on top of all that, I noticed they charged me $10 for something I never even got! They cancelled my order and still charged me! It took forever to get them to fix that mistake, too. And now, they won't even credit my account, they want to send it to my PayPal again. I don't know if I'm ever gonna see my money again! This is so frustrating!

Read full review of RoseWe.com
Hide full review

RoseWe.com Complaints 116

ComplaintsBoard
E
6:13 am EST

RoseWe.com Roswe in general

Trade description - items advertised bought and paid for are not the items you receive, material shabby and cheap, trousers regular would fit someone 6ft 9ins I have been trying to return 3 items that I did not order (only fit for rubbish bin) but money was taken from my bank under false pretenses - however easier said than done and apparently although I did not order these items received they said they would give 20% back and I could keep the items - joke - I requested a refund in full they send a label to print telling me they would deduct £3.99 for return postage and it was so large it printed on 4 A4 papers and since then I have been trying every day to get an answer as to how I get a full refund and not pay to return items I did not order and do not want

Claimed loss: £57.60

Desired outcome: full refund and free returned postage and apology for false advertising and the stress and time it has taken

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
E
1:39 pm EST

RoseWe.com the rubbish they sent me

all in one suit is nothing like the picture its dull n drab and the poor quality material does not warrant what they are charging 35.36

I ordered a black xmas top and received a horrible browny looking cloth its like a floor cloth 21.39

trousers would fit someone 6ft 9inches tall and the material is terrible 18.60

I have sent 5 emails 3 returned undelivered and no reply to the other 2

online chat cant or wont do anything just repeat we are only online chat, they dont have a complaints dept or telephone number or managers

Claimed loss: £75.35

Desired outcome: full refund and if they want this trash back a free post return label as I refuse to pay £3.99 as this stuff is not woth £3.99

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
G
9:41 am EDT

RoseWe.com Rosewe clothing

i'm tired of all this bs send email you will help. not helping anything. I want my refund back asap. Rosewe gives a number that is not in service. It have been 2 months now. I want my money back on my card. asap. They been lying for 2 months now, How the law allow company's to do customers like this. I actually paid Rosewe $312.00 and have not gotten my order/package yet.

I want my dam money back right away.

Order number T0221280807

Annette Williams

Keep giving out fake order numbers and fake tracking numbers !

Read full review of RoseWe.com
Hide full review

Is RoseWe.com Legit?

RoseWe.com earns a trustworthiness rating of 27%

Assess your risks. Protect your personal information when dealing with RoseWe.com.

Our conclusion: After careful review, ComplaintsBoard concludes that RoseWe.com has trust issues, raising doubts about their legitimacy. We highly recommend being cautious and doing some research before engaging with RoseWe.com. If you have had a negative experience with RoseWe.com, let ComplaintsBoard know by filing a complaint.

Based on our evaluation, RoseWe.com has resolved only 0% of 116 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

RoseWe.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for RoseWe.com. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • RoseWe.com has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Rosewe.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Rosewe.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Several positive reviews for RoseWe.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up RoseWe.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
K
2:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Stay Away from Rosewe: Frustrating Customer Service and Delayed Delivery

So, I was trying to buy some dresses for my trip and decided to give Rosewe a try. I mean, their website looked pretty good, and they had some nice dresses that I liked. But boy, was I wrong! First of all, I tried to chat with them at 9 pm, and guess what? They cut me off! And I still can't start another chat with them. I don't know if they blocked me or what, but it's really frustrating. And to make things worse, they don't have a phone number, and they don't respond to emails. So, what am I supposed to do if I have a problem with my order? I guess I'll have to call my credit card company and deny payment.

And speaking of my order, I placed it over 4 weeks ago, and I still haven't received my dresses. I mean, seriously? I leave today, and I don't have anything to wear. This is unacceptable! I strongly advise you to buy from somewhere else and save yourself the hassle.

Oh, and one more thing. I noticed that most of their positive reviews have some weird language usage. It's like they're trying too hard to sound happy and satisfied. I think they're having their employees write reviews for them. That's just shady, if you ask me.

So, to sum it up, stay away from Rosewe. They're not worth your time or money.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
L
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Rosewe Review: Confusing Exchange Process and Poor Customer Service

I gotta say, I'm not too thrilled with Rosewe. I mean, the whole exchange process is just a mess. First off, it takes forever to get your order in the first place. And then, when you try to exchange something for a different size, the website is just confusing as heck. I tried to downsize, but somehow ended up choosing the same size again. So I reached out to customer service and was told they'd fix it. But when I shipped my exchange items back, the size still hadn't been updated. I kept bugging them to change it, but they just kept saying they'd do it when I shipped it back again. Like, come on, man. I already paid twice what I should have for this stuff. I'm not gonna keep shelling out more money just because you can't get your act together. So now I'm stuck with clothes that don't fit and a bad taste in my mouth. Not cool, Rosewe. Not cool.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
L
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Rosewe Review: Disappointing Experience with Late Delivery and Poor Customer Service

So, I decided to give Rosewe a try and ordered three items from their website. I was so excited to receive them before my trip to Miami, so I paid extra for expedited shipping. The website promised that I would receive my items between April 1-8, 2022, which was perfect timing for my trip.

However, my excitement quickly turned into disappointment when I received an email from Rosewe on April 5. They informed me that due to their Mother's Day sale, my items would not arrive on April 8 as promised. Instead, I would have to wait until April 11 to receive them. The problem is, I would already be in Miami by then.

I was really upset that no one offered to refund my $15 expedited shipping costs. I mean, what's the point of paying extra for shipping if they can't even deliver on time? I was so frustrated that I decided to cancel my order altogether.

To make matters worse, Rosewe's excuse for the delay was ridiculous. Mother's Day is in May, so what does that have to do with my items that were supposed to be delivered in April? It's clear that they were just full of crap and didn't care about their customers.

Overall, I was extremely disappointed with my experience with Rosewe. Their lack of customer service and inability to deliver on their promises has left a bad taste in my mouth. I would not recommend this website to anyone.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Disappointing Experience with Rosewe: Lack of Communication and Updates on Order

I placed an order on Rosewe (rosewe.com) on December 11th and the latest tracking update I received was on December 13th. I have been in contact with their representatives four times now, and each time they tell me to wait a few more days for my order to arrive. I have been patiently waiting, but unfortunately, I have not received anything yet.

During my last chat with one of their representatives, I asked how much longer I should wait, and they replied that they are just online representatives and can only report to the shipping company. They assured me that they would get back to me as soon as possible. However, since then, I have not heard from anyone, and this is becoming increasingly frustrating for me.

I am starting to regret ordering from this company, and I am disappointed with the lack of communication and updates regarding my order. I gave them a one-star rating because the system would not allow me to submit my review without giving any stars.

Overall, my experience with Rosewe has been disappointing, and I would not recommend this company to anyone looking for reliable and efficient service. I hope that they can improve their communication and customer service in the future to avoid similar situations.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Rosewe Review: A Frustrating Return Process and Suspicious Ratings

I gotta say, I had a pretty rough experience with Rosewe. I mean, I ain't never gonna order from them again. Just yesterday, I tried to return an item for a refund and let me tell you, it was a real pain in the butt. First off, there wasn't even a return slip in the package I got. Like, what the heck, Rosewe? How am I supposed to return something without a return slip? And then, when I finally figured out how to start the return process on their website, there were like a million steps to go through. And let me tell you, their system ain't the best. I selected "Refund" when it asked me if I wanted to exchange or refund, but then I got an email asking me the same dang thing. Like, come on, Rosewe, get your act together!

Honestly, I think Rosewe makes it so difficult to return things because they don't really want customers returning stuff. And I gotta say, I don't think those "3 stars" they got on their website are from real customers. I reckon they probably hired some folks to rate them, like a lot of companies do.

All in all, I wouldn't recommend Rosewe to anyone. If you're looking for some new clothes, I'd suggest you look elsewhere.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Stay Away from Rosewe: Terrible Quality and Customer Service

I gotta tell ya, I had a pretty bad experience with Rosewe. I mean, I ordered some clothes from them and they were just straight up garbage. Like, I wouldn't even wear them to a costume party. And when I tried to get a refund, it was like pulling teeth. I had to go back and forth with them for a whole month just to get my money back. And even then, I'm not sure if I actually got it or not.

The worst part is that this company is based in China, so it's not like you can just go down to their office and demand your money back. They just keep stringing you along with these messages that make it seem like they're going to refund you, but then nothing ever happens. It's like they're just trying to wear you down so you'll give up and go away.

I even sent them pictures of the clothes I returned and the delivery confirmation, but it didn't seem to make a difference. They just kept saying they needed more information or that they were still processing my request. It was so frustrating.

Honestly, I would recommend that you stay far away from Rosewe. Save your money for a site that actually has real customer service and clothes that are worth wearing. Because this stuff is just straight up cheap and poorly made. It looks like something a middle schooler would make in home ec. Trust me, you don't want to waste your time or money on this site.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Mixed feelings about Rosewe: Great for curvy girls, but disappointing customer service

Rosewe is a great place to shop for curvy girls like me. They have a wide range of options that make me feel beautiful and confident. I have spent over $500 on their merchandise this year alone, and I have been very happy with my purchases.

However, I did have a problem with my orders over the holidays. I did not receive all of my packages, which was disappointing. But, thanks to my points and quality customer loyalty, I was offered a complimentary necklace. Unfortunately, I never received the necklace, even after discussing the issue with multiple agents.

This has been a frustrating experience for me. I don't understand why they would offer a product and not send it. I have even forwarded pictures and copies of receipts to try and resolve the issue, but it remains unresolved. The customer service agent even sent me a snapshot of items I did not order (blue and green shirts with a necklace), which was confusing and unhelpful.

Overall, I am disappointed with the customer service at Rosewe. This experience has made me consider taking my business elsewhere. I hope they can improve their customer service in the future, as I really do love their merchandise.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Disappointing Quality and High Return Costs: My Experience with Rosewe

So, I decided to give Rosewe a try and ordered three dresses. However, it took a really long time for them to arrive. When they finally did, I was disappointed to find that two of the dresses were of really poor quality. I mean, I could have gotten better dresses at Poundland! So, I decided to return them.

But, the cost of returning the dresses was really high. I mean, they charged me ?25 just to return them! I thought it was okay though, because the company had promised to refund the full cost once they received the dresses. But, it took them two whole weeks to even acknowledge that they had received the dresses. And, when they finally did, they only refunded me for the two dresses and completely forgot about the postage cost!

I was so angry when they told me that I had to bear the cost of returning the dresses. I mean, ?25 may not seem like a lot of money to some people, but it definitely is to me. I feel like they completely disregarded my consumer rights and I have made it clear to them that I will never be purchasing anything from them again!

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Disappointing Purchase and Poor Customer Service from Rosewe

I gotta say, I was pretty disappointed with my purchase from Rosewe. The fit was all wrong, and the material felt super cheap. I mean, I ordered the size that should have fit me according to their size chart, but no dice. And now, I've been trying to return it for over a week and get my money back, but they're not having it. Apparently, they changed the item to clearance after I bought it, and now they won't honor their own policy. Like, what gives? This change shouldn't even apply to my item, but they're just ignoring the facts and giving me the runaround. Their customer service is seriously lacking, which honestly matches the quality of their products. It seems like they're purposely trying to avoid processing refunds and returns, because get this - the item they marked on clearance actually had an increase in price! Like, what kind of shady business is that? It feels like they're just trying to scam people out of their hard-earned cash.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Disappointing Experience with Rosewe: Poor Quality and Sizing Issues

I gotta say, I'm pretty disappointed with Rosewe. I mean, I should have known better, but the prices were just too good to pass up. I was looking for some dresses for a rehearsal dinner and wedding that's coming up in less than a month, and I didn't want to spend a fortune. So I took a chance and ordered 4 dresses from Rosewe.

Let me tell you, it was not a good experience. The dresses took about 6 weeks to arrive, which was already a bad sign. When I finally got them, I was so excited to try them on. But when I did, I was so disappointed. None of them fit me properly, even though I ordered my usual size. And the quality was just terrible. I mean, I could tell right away that they were poorly made.

I tried to salvage the situation by seeing if I could consign them and get some of my money back. But based on the reviews I just read, it doesn't seem like that's going to be an easy task. So now I'm stuck with 4 dresses that I'll never wear, and I wasted a bunch of money.

Honestly, I would not recommend Rosewe to anyone. Save yourself the headache and just shop somewhere else. I definitely won't be buying from them again.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
L
5:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Lace Panel 3/4 Sleeve Round Neck Solid Dress

They posted this to me and it didn't fit me and i posted it back to them on 23rd feb 22, and i have post office receipt of shipping.

They have said they haven't received it and that i have to contact my shipping company.

My shipping company said its not a tracked parcel so they can't track its wearabout.

So where does that leave me out of pocket €50 yet i have proof i posted it to them.

Desired outcome: Refund or at least something back as its me who is out of pocket

Read full review of RoseWe.com
View 0 more photos
Hide full review
ComplaintsBoard
G
1:23 pm EDT

RoseWe.com Bathing suit

I returned 2 bathing suits back 2019 and I have yet to receive a refund the order invoice was [protected] the payment was taken off my credit card on 12th of september 2019 of $72.60 and I wish to have my refund as I send the suits back oct 15th 2019
Please explained to be why I haven't received my refund as of yet over a year I have waited

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
F
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com Items not received, request for refund

I placed and paid $236.61 for four (4) items in December 2019. In January I received two (2) items which were damaged, I returned the items and paid for return shipping. On February 20th, I received a partial refund less their shipping in the amount of $73.86 for those two items.

I have sent numerous emails, after emails requesting a refund in the amount of $162.75 for the balance of the items I have not received. To date, I still have not received my refund.

Read full review of RoseWe.com and 1 comment
Hide full review
1 comment
Add a comment
N
N
Nyero
London, US
Dec 06, 2021 9:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have ordered 2 dresses early November I was told it will be delivered 25,latest 3rd of December. Until now I have not receive my order. I am travelling without the dresses the reason I ordered for the two is to wear them on my holiday, really sad and disappointed

ComplaintsBoard
J
8:21 pm EDT

RoseWe.com All clothing for women

I need to tell you how unhappy I am with Rose We clothing products for women
I have order several times using different sizes hoping to get smething that fits.

I am a size large but the item which I received did not have a size tag in it could only fit a child.
I then order 2 other items which were size XXL thinking they may fit and again the items came with no size label or tag on them but they seem to fit someone who could wear a zero.
I have tried to return them but to no avail because they were flash sale items so perRoseWe, they could not be returned so I feel like ROSEWE has ripped me off and there is no customer service phone nummber,

[protected]@yahoo.com

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
C
8:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

RoseWe.com shipping time is clearly a problem and some people have not received their item.

Cassandra maxwell
Rr2002040929492748
So I was just scammed and have lost out on my money, how can you have people pay extra for you all to just keep the money and never send the merchandise. Contacting better business bureau. I order a dress I thought would be cute to wear on my wedding day before or after the wedding and paid for 3-5 shipping. Processing is 1-3 days and again shipping is 3-5 ordered on 2/4/20 you do the math it should have been here.

Read full review of RoseWe.com
Hide full review
ComplaintsBoard
R
5:38 pm EDT

RoseWe.com return issue

I ordered and received a dress from Rosewe. Once the dress arrived, I noticed that the imprinting on the dress was blurry and faded. I reached out to Rosewe to return the item. Rosewe expects me to pay for return shipping on a faulty item. I have been trying for days to get Rosewe to pay for return shipping. No luck. They have lost a customer. I wont deal with a company that wont accept responsibility for errors on their end.

Read full review of RoseWe.com
View 0 more photos
Hide full review
ComplaintsBoard
L
5:54 am EDT

RoseWe.com dress from rosewe

Undelivered
Ue772731701yp

Elizabeth Tayo Amodu
38 belvoir close
Mottingham
Se9 4te

[protected]
[protected]@yahoo.com

Where can I pick my dress...yet to receive

I need my dress as I paid extra to get it delivered early.day needed has been missed but I still need my dress since I paid fully for it.

Can you tell me where to pick my dress or where it was delivered

Read full review of RoseWe.com
Hide full review

About RoseWe.com

Screenshot RoseWe.com
Rosewe is an online fashion retailer that offers a wide range of trendy and stylish clothing for women. The company has been in business for several years and has gained a reputation for providing high-quality clothing at affordable prices. The website is easy to navigate, and customers can easily find what they are looking for by browsing through the various categories.

One of the things that sets Rosewe apart from other online fashion retailers is its commitment to providing the latest fashion trends. The company's team of designers is constantly working to create new and exciting styles that are sure to turn heads. Whether you are looking for a chic dress for a night out on the town or a comfortable pair of leggings for a casual day at home, Rosewe has something for everyone.

In addition to its extensive selection of clothing, Rosewe also offers a variety of accessories, including jewelry, handbags, and shoes. These accessories are designed to complement the clothing and help customers create a complete look. With so many options to choose from, it is easy to find the perfect outfit for any occasion.

Another great thing about Rosewe is its commitment to customer service. The company offers a 30-day return policy, so customers can shop with confidence knowing that they can return any item that does not meet their expectations. Additionally, the website features a helpful customer service team that is available to answer any questions or concerns that customers may have.

Overall, Rosewe is a great choice for anyone looking for fashionable and affordable clothing. With its extensive selection of clothing and accessories, commitment to the latest fashion trends, and dedication to customer service, it is easy to see why so many people choose to shop at Rosewe.

Overview of RoseWe.com complaint handling

RoseWe.com reviews first appeared on Complaints Board on Nov 20, 2014. The latest review A Fashion Destination Worth Exploring was posted on Mar 27, 2024. The latest complaint I returned my purchase and haven't received my refund. was resolved on Dec 06, 2014. RoseWe.com has an average consumer rating of 1 stars from 132 reviews. RoseWe.com has resolved 1 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.3
6356 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. RoseWe.com Contacts

  2. RoseWe.com phone numbers
    +1 (718) 395-9508
    +1 (718) 395-9508
    Click up if you have successfully reached RoseWe.com by calling +1 (718) 395-9508 phone number 0 0 users reported that they have successfully reached RoseWe.com by calling +1 (718) 395-9508 phone number Click down if you have unsuccessfully reached RoseWe.com by calling +1 (718) 395-9508 phone number 0 0 users reported that they have UNsuccessfully reached RoseWe.com by calling +1 (718) 395-9508 phone number
  3. RoseWe.com emails
  4. RoseWe.com address
    4th Industrial Zone, Guangdong, Shenzhen, 518031, China
  5. RoseWe.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
RoseWe.com Category
RoseWe.com is ranked 223 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.